Just want to say I have never had any issues here renting. The staff is very nice specially the…read moremanager he always takes care of me and is very friendly and fast. Always has the cars clean and ready for me. If you wan to rent a car with no hassle come to budget inside the Walmart in the colony.

Car was filthy when I picked it up, employees didn't even do a walk around with me and they were…read morerude. Don't rent from this location. If I could give 0 stars I would!

Very disappointed with this location! First of all, they picked me up an hour and a half later…read morethan the scheduled time. Then when we get there instead of telling me they didn't have the size/class vehicle I needed. they processed everything FIRST and then tried to put me in a smaller vehicle or one that was dinged up and damaged. They then proceeded to try to upsell me to the next class vehicle. Not accommodating at all!

Marginal service at best. Never answered their phones. Never. Seems to always be busy but…read morecharged me $108 for the difference between a full sized vehicle and an immediate vehicle because the communications between them and USAA was terrible. Enterprise said they got authorization from USAA for the immediate SUV then said they didn't at the end. I had to get my refund from USAA.

I'm soooooo pissed that Budget couldn't give proper details on where they are located INSIDE OF A…read moreMALL!!! I walked around for more then 20 minutes trying to find the place, looking for a directory and asking around. No directory was accessible and NO ONE seemed to know anything about this place! WHO The HELL puts a car rental store in MALL!! So now that I found the damn place, it was already closed and I had to cancel my reservation! I have never been so disappointed in a business like I am with Budget!

Specifically, this location is probably one of the better car rental companies. I'm not…read moreparticularly loyal to any specific brands, but I choose this specific location because of great customer service, great pricing, and a good option of cars. I always call to confirm my reservation regardless of what reservations I make, hotel, car rental, flights, and so on and so forth. Just keep in mind that the rental policies are on Budget/Avis. Also the options of car are based on customer return rate, so call to confirm!

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

great service, very recommended. nice Cadillac clean, professional service…read more Arrived on time and safely got me to my destination

All went well with no issues. I find all National Car rentals to be consistent. I would recommend…read moreto others.

I have executive status at National and they SUCK! I had problems w/ my personal auto where the…read moremechanic wasn't going to finish the job before the weekend. So, on Friday, 8/27/21 with about an hour before closing, I call their reservations dept at 844 382 6875 and rent a car for the weekend, Friday thru Monday. Before I hung up the phone I had the "confirmation" in my email, so I thought everything was great. Fast forward 15 minutes...I'm already in my Lyft on my way up to the Plano location when the manager calls me to tell me they do not have anything available, I'm like WTF!!! I'm loking at my email on my iPhone and I have a confirmation, whaddaya mean you don't have a car? He gives me some BS that the system has some lag and that their availability is not really "live time" or some shit like that. I tell him I'm already $12.00 into my Lyft ride on my way up there and all he can do is apologize and says "I can continue to come up there but he cannot garauntee he'll have any cars available when I get up there. So, I told the Lyft driver to turn around, I was certian I'd get this resolved thru corporate. The below images of correspondence are in chronological order. Notice the dozen or so customer service reps all promising the same BS. First, the insincere BS apology, then their BS commitment to get this resolved. To date (9-20-21) I have yet to speak with the F'n manager, or anyone for that matter from that location. I'll be doing a status match on a competiting rental agency and going to give the rental days away to someone I don't like...

I like the equipment and chemicals utilized. All works as a…read moreself serve car wash should. My issue is being overcharged for use of wash. The "stop" button, obviously does not work. Once again, I was charged $25.00 to wash my car. No way I used this much time. I can't afford to use "tap to pay" at $25 a pop. Quarters are too inconvenient. Owner, if you read this, what do you suggest? And, how do I get a refund on the overcharge?

Cougar isn't glamorous and they have basically zero customer support but because they manage to…read morekeep everything running and they keep the place clean, they win the 'best self service car wash business' competition in the Frisco, Colony, Little Elm area. Basically, every other self service car wash business within 10 miles is utterly horrible and Cougar, while not glamorous, gets the job done so 'In the land of the blind, the one-eyed man is king.' If you need someone to talk to about your car wash experience at Cougar, you should probably get your car washed elsewhere because Cougar tends to have various anonymous people 'running' the facility, most of whom are never there and who also provide no means for contacting them. If you wash your car at least once a week, install the Coinless app and you'll be automatically be charged $25 / month which nearly always covers the time required to wash your car so it is worth it because you are basically paying a little over $6.00 per car wash. ($25/4 = $6.25). If you don't wash your car that often (let's say once or twice a month), then of course your cost per car wash goes up ($25.00/#washes per month) is $25 per wash if you only wash your car once a month. Since I have recently scaled back the number of times that I wash my car per month, I elected to delete my account from within the Coinless app, which, as far as I can tell, is the only possible way to keep them from charging me another $25 on the 23rd of this month. Similar to the Cougar Car wash, it is extremely difficult to actually find someone to talk to at the 'Coinless' company so I'll be watching my bank account for any future charges to my bank account after I delete my Coinless account via the Coinless app. Moving forward I'll just use quarters to pay for my car washes at Cougar.

ExceptIonal service and flexibility! Highly recommend if you want an easy and professional…read moreexperience!

Fair prices, prompt in responding, and on time with pickup! I would definitely recommend them, and…read moreI will definitely use them again and again.

This was my first experience buying a car through Enterprise and it was the smoothest experience I…read moreever had buying a new vehicle. Farzana Karim was the best she took her time and explain everything and didnt pressure us on upgrades.

Hassle free and didn't get pressured into buying warranty I didn't necessarily need. Thank you…read moreFarzana for your trust and making this a great experience.

Zero Stars, horrible service, when it is good for them that is fine, when it is not, nothing but a…read moremassive zero. Got a car, smelled like smoke, struggled to get them to waive the fee. Only apply policies and procedures in their best interest. Nothing good to say about the people who work in the Teel office. Zero's.

booked a rental got to the location and was told they have no cars, stated was no number on my…read morereservation to notify me