Very helpful and efficient. I had my truck repaired for hail damage. My insurance selected Enterprise. They found a comparable vehicle for my use. read more

This was my first experience with this company, and unfortunately, based on what happened, it will likely be my last. I reserved a vehicle online in advance of my scheduled pickup date. When I arrived on September 23, I was informed that the vehicle I had reserved was not available and was instead given a Hyundai Tucson. While I understand that vehicle availability can change, the condition of the replacement vehicle was extremely concerning. When I entered the vehicle, there was a strong odor that smelled like body odor, a dirty dog, and feces. The entire vehicle, both inside and outside, appeared to be very dirty. Most concerning of all, there was what appeared to be blood on the sun visor. I acknowledge that I made the mistake of driving away without addressing these issues immediately. However, I felt rushed during the pickup process and had the impression that the staff were eager to move on to the next customer. Shortly after leaving, I also noticed that the vehicle appeared to have an alignment issue. Once I arrived home, I inspected the tires and discovered that the tread was visibly worn down to the point that the underlying material was showing on the front tire. After checking the other tires, I found similar issues. Approximately 20 minutes after leaving the location, I called Enterprise to report my concerns and explain that I wanted to return the vehicle. During the conversation, the representative told me that it was my responsibility as the customer to inspect the entire vehicle, inside and out, before leaving the rental location. That response was extremely disappointing. I understand that customers should take reasonable steps to review a rental vehicle, but I also expect a rental company to properly inspect, clean, and maintain its vehicles before providing them to customers. I questioned whether the company considered inspecting its vehicles to be its responsibility, and I was told that it was not. I informed the representative that I would return the vehicle the following day and request a different one. I do want to recognize one employee who made a significant difference in resolving this situation: Travis. When I returned the next morning, Travis listened to my concerns, treated me with respect, and immediately worked to get me into another vehicle. He also acknowledged that ensuring the vehicle is properly inspected before being rented is the company's responsibility. Most importantly, he took the time to sincerely apologize multiple times for what had happened. Travis demonstrated the level of customer service I expected from the beginning. I genuinely appreciate the way he handled the situation and took ownership of helping resolve the problem. Overall, however, this experience was extremely disappointing and raised serious concerns for me regarding the cleanliness, safety, maintenance, and customer service at this location. I hope management takes this complaint seriously and reviews the inspection and vehicle-maintenance procedures to prevent another customer from experiencing the same situation. read more

I had a truck reserved for work for over 24 hours and then 1 hour before pickup they let me know the check engine light was on and there were no other trucks in the area. Then I reserved an SUV at the same location the same day showed up 5minutes after making the reservation for them to say that they only have 1 car that does not meet the size that i need for work. This is 2 instances in the same day that have affected my ability to do my job as well as in the past i had the exact same issue. No problem solving. No consistency. Horrible company top to bottom. Would recommend walking before renting! read more

Zero Stars, horrible service, when it is good for them that is fine, when it is not, nothing but a massive zero. Got a car, smelled like smoke, struggled to get them to waive the fee. Only apply policies and procedures in their best interest. Nothing good to say about the people who work in the Teel office. Zero's. read more

booked a rental got to the location and was told they have no cars, stated was no number on my reservation to notify me

Made a big deal about my using my corporate account & how I couldn't use it (when I have been given approval to use). I'm paying with points so it wasn't even for the discount. If I can't use it, why is it an option online to book? Mind you I've used the account here before, in the same capacity and it's been no issue. Maybe policy has changed if so, a call before I got there would've been nice since the enterprise system ask how I'm traveling when I book the reservation. I guess you should call here ahead of time if your using another account method to make sure they will accept it before you get there. Be prepared for a wait. I waited for almost 30mins before someone could show me to a car. Usually don't have issues here but this one didn't go well. Watched multiple people leave (during my wait) here because the vehicle "just got back and it needed to be cleaned they wanted them to wait another 45mins. Maybe just caught them at a bad time or some people weren't available to work. Also the card readers only take cards with chips in them (no gift cards or prepaid) & only reads banks cards (No cash app, Venmo cards). I will definitely try other enterprises before I go back to this one. Just wanted to warn others. Best of luck read more

Used Enterprise through insurance company. Great experience. Easy to check out and in. They swapped out a car that I was not comfortable in. Recommend this location. read more

Horrible customer service, inconsistent communications to the customer, quite hostile.

I was disappointed in my experience at Enterprise. I was at the airport and received a call that my registration time was moved to 2:00p.m. instead of my initial 9:00a.m. pick up. I had many questions like if we would be charged a full day and had many other questions, the person had no answers to any of them. I called the following morning to check for car availability many times and the phone was disconnected multiple times and I ended up not getting my rental car at this location. This was disappointing. Thankfully I did not put my credit card info down or was charged but this is disappointing for someone who is traveling and only caused more stressed. I don't recommend this location for picking up a rental car. read more

I had a reservation for a minivan today to pick up at 12:00 noon. I received a phone call a couple of days before to confirm my reservation and to let me know what to bring. I get there at 11:59 and they are closed. The door says they close at noon. I 1st call my son to tell him don't leave, I'm going to need a ride then I call their help line. I get redirected to customer service where they tell me they will call back in 20-30 min. I wait an hr then call back. This agent tells me that the nearest location that is open is DFW airport. Not ideal but fine. I verified that the amount will stay the same and she said yes. I go to DFW and they tell me that they don't have that reservation and no cars. Im still waiting for a rep to call me back. This will be the last time I rent from enterprise. Please don't make the same mistake as I did. Go across the street to Avis. They know how to treat their customers read more

By far the least organized, the least professional and the least courteous of any company in any field I have ever had the displeasure of working with. Three days...all with appointments and still they don't have a car? Like seriously? No excuses. Who does that? And how do they stay in business? Can't say more or less...if you think having an appointment and being promised a car means anything here you are wrong. read more

I found a good SUV and a good price for one week while our car was in the shop from this location. The vehicle had a few minor issues but Morgan the manager was extremely helpful and took care of me and I will definitely rent from here again. Also Morgan had an excellent report with her staff; it was obvious everybody there gets along which is refreshing to see . read more

This is the worst location. Just remember to do thorough check of your rental before you leave the lot especially the roof. The manager will charge even though he didn't check the roof as detail during pre rental. He claimed huge dent on the roof. If this is the way manager want to increase revenue by charging $250 extra, it's bad business. Not to mention I had to wait for an hr for my rental car, didn't ask for upgrade. I won't rent from enterprise again, rather go with Avis or hertz. This place will scammed you read more

Enterprise Rent-A-Car - Dents on the roof???? - Car Rental Near Me - Frisco, Texas

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The absolute worst service ever. Usaa our ins made reservations for us. Went to pick up and man said license looked fake it was an az license. Our insurance VERIFIED with manager it was good. Another customer told my husband he should leave before he beat him up. My husband responded no but if you would like to go outside I will. Instead of calling police on the man making threats he called the police on the u.s veteran with an az license who didnt threaten anyone just wanted to pick up his rental his insurance was paying for. TERRIBLE SERVICE! NEVER GO HERE! MY HUSBANDS COMPANY HE WORKS FOR WILL BE GOING WITH A NEW RENTAL COMPANY AFTER THE WAY WE WHERE TREATED. read more

Enterprise Rent-A-Car - Car Rental Near Me - Frisco, Texas

DO NOT RENT FROM THIS LOCATION UNLESS YOU WANT UNAPPROVED CHARGES ON YOUR CARD. I was in an accident with a driver with USAA insurance and they directed me to Enterprise. USAA authorized a XL SUV and the Enterprise location told me that USAA didn't and I owed the difference. USAA contacted them directly and told them it was authorized fully. Then Enterprise tried to charge me over $1,000 in fees for the cost difference - so I have reported them for fraud to Chase and am contacting the BBB. Renter beware! read more

Terrible experience. The men at the desk were not helpful. I was told there was a car available and when I got there, no car was available. The man spoke in a very condescending tone towards me. Had insurance agent call the location and they told her they were working on finding me another car in the area, which they did not tell me. Went and got a car at Avis and was available in 40 minutes. read more

Very bad service..... they charging people for no reason.... damn never going back again..... n I always go there to get an car that's the bad part.... read more

Our business will never rent a car from anyone but Enterpise again. We tried Thrifty - see my review on them! Ashley at this location is the most helpful agent we have ever run across. We returned our car early (1 hour past the 24 hour rental period) and she still didn't charge us for a full day. She got us set up for our business fast with the Emerald Club and she was very personable both times we met with her on location. Thanks, Ashley Medlock! The Graphics Group read more

They just make you wait for so much of time. And by the time I got my car. I realized the car was very dirty. Having said that, I already had a car insurance with GEICO and why the heck would I take enterprise's insurance? But trust me, these guys have charged me $9.99/day for 5 days. And my credit card has been charged for $54 for no reason. When I had a word with the representative, he said there was some miscommunication and apologized me and told that he has to pay $54 from his pocket. And he didn't even care to communicate me afterwards.. Toll charges took a toll on me. Paying $25 for just 3 days. Are you kidding me? I usually pay $20/month having my own NTTA toll tag and this will last for at least month. And you charge me freaking $25 bucks for just 4 days ...Sheer stupidity. This just sucks. read more

So all agents here being replaced by new staffs and they don't work like the old staffs. I am one of the frequent customers and with the old agents, they always hook me up with a bigger sized vehicles without me requesting in person (my profile has this request set). But for multiple times now, the new ones don't upgrade even when I request for a complimentary upgrade. They said they don't have the bigger car but when you try booking one for the same dates, there is! Will take my business elsewhere. read more

They overcharged me and acknowledged the mistake. Four calls, four weeks, and endless time on hold to get the corrected receipt. Even the branch manager failed to come through for me. They do not live up to their "on hold" advertising. I have had a much better experience at other branches, but avoid this one. read more

I rent from this location frequently and most of the time I walk in at the last minute. The staff always greets me with a smile, makes special accommadations, and gives me expedited service. They always go the extra mile for me. I can rent from anyone but when I need help, this team is always ready to help. It is really hard to find great service like this anywhere in the country. I would recommend this location to any one who needs a ride. read more

I started renting from this location due to the stellar service Manager Adam Terrell provided. Adam was transferred to this location from National Rental Car in Plano. I immediately noticed the service declined at National once Adam left so it was a no brainer to rent from Enterprise. As a real estate investor I often need a variety of vehicles and Enterprise has been amazing for me. Sadly I'm having to revise my review! Adam the manager that consistently offered excellent is no longer there! Insert Manager Matthew who will tank this place in no time. I paid for a two day rental checking a vehicle out the 23 and returned it on Christmas Day with a full tank of gas as my contract specified. Today I check my email to notice I've been charged for this vehicle up until the 27th. When I called the location I spoke to Vanessa who offered no solution and hung up on me. I called back and asked for Matthew! Matthew's response was they were closed and have no way to verify that I dropped the truck off (it was parked within eyeshot of the establishment) I asked him to pull the footage from his camera (no response) he told me it was their policy to bill this way. I offered to provide the receipt from Kroger fuel (no response) he continued to tell me it was Enterprise policy to bill in this manner if they are closed! This is theft and I implore any one who had a rental returned during this window and still subsequently charged for a vehicle returned to contact me as this is prime for a class action lawsuit for this insane billing practice. Charging a customer who's returned a vehicle and still being charged for said vehicle due to the business being closed is prime for a DTP suit. I will no longer rent from this location. read more

I recently rented a vehicle from this location, and they did an AMAZING job taking care of me. I met Jarael who is the new manager there and his team was very professional, helpful, and very understanding of my situation! I talked to many of my neighbors and colleagues who said they also have used this location and have said nothing but good things about this place, and his team! Thank you, Enterprise!! I'll be back, and I highly recommend this location! read more

3 people I can in contact with claimed to be the manager. I was hustling to get a car the day before my reservation. I was told by customer service and an employee at this location that they accept money orders because I don't have a credit card. The girl I talked to claimed to be a manager. You better not be a manger with that very unprofessional attitude toward customers. Instead of ignoring my problem next time help me solve it. I will not be using this location ever again because of her and because I didn't get the car I requested. read more

My family has rented a handful of vehicles at this location over the last 2 1/2 - 3 years. Each one of the vehicles has been very dirty (fast food bags, beads from Mardi Gras, dirty floors) and very low (quarter of a tank) on gas. There really is no excuse for this type of service. I am the type of person that reads reviews; however, I have never felt the need to write one until now. Customer service has always been decent; however, I will no longer be renting from Enterprise due to the consistently nasty condition of the vehicles provided. read more

I was sent to this Enterprise location after I was in a car accident. The staff was friendly and helpful. I am allergic to car deodorizers and I had to send 2 cars back, but they were extremely understanding and got me a car that's working out great! read more

Very organized place to rent a car. The staff here is very helpful and friendly. I recommend this location.

I feel like I am going to have a love/hate relationship with this particular location because it is the one closest to my house if I need a rental. I booked a reservation to be pick up a rental on Thursday and return on Monday. I was greeted by a lady who assisted me. When time for payment came around, my card declined due to the fact that my direct deposit hadn't hit my checking account yet because it was not 10am (the time that it normally hits). I asked the young woman to wait a few minutes and then try it again. I was kinda short on time, so then I asked if my boss could book the car rental under his name: THIS IS WHERE EVERYTHING BEGINS TO GO DOWNHILL. Now normally, when a third party person, friend, mother, father, etc., wants to book a reservation under their name even though they are not physically at the location, I've always heard that if the person faxes their credit card info front and back along with their license front and back, then the deal can be done, right? Not on this particular day! The lady that I spoke with says that she could not do it because the other person who was booking the rental was not physically there with us. I asked her if he could just fax the info in and she said no. Then she asked for my license to input in the system. A few moments pass by and then she has the nerve to say, "Can I have your real license?" EXCUSE ME?!?! A REAL LICENSE?!?! I JUST GAVE IT TO YOU!!! She then proceeds to tell me that the license wasn't real and then she called some number to ask another employee if it was actually real or not. What are you now; a DMV employee?!?! The license was issued to me by the Department of Motor Vehicles and I've been using it for over 4 years since I have moved to Texas. If you think that it's fake (which it is not), then you need to take that up with the DMV, and they will confirm to you that it's legit. After going back and forth for about 30 minutes or so, I was FINALLY able to be put in a car. Then on Monday, I get a call from a rep asking if I enjoyed my experience overall. I should have said no, and explained my story, but being called while I'm at work combined with I couldn't really talk at that particular moment, I lied and said "No, everything was great" just to get her off of the phone. I have been booking rentals with Enterprise since 2001 and I have always been a fan of their customer service, but now I feel like I need to start to slowly back away from them and start venturing out to other car rental places. So will I return to this particular Enterprise location? Yes, but that would only be after I have exhausted all other possibilities and I am just left with them as a last resort. read more

They are always busy; but also always accommodating. I can expect them to take care of me regardless of their workload and inventory.

I only rented from Enterprise because my car was being repaired and their was an Enterprise on-site at the collision center. Big mistake! Enterprise gave me a car that had been smoked in and when I tried to exchange it the rep stated she did not smell smoke and there were no more cars. She was very rude and I was not surprised because their service has always been horrible. Thankful the collision center staff got involved and helped me to get another car. I will never rent from Enterprise again. I also accidentally left my garage door opener in the car. Enterprise called me to come pick it up. When I got there, they could not find it. Just ridiculous! The staff people had no clue where it was and gave me a garage door opener that could possibly be mine and asked me to reprogram it in case it's not the right one. I got home and guess what? The garage door opener did not work. I'm a little freaked out that someone has mine and there's nothing I can do about that other than right a review and warn others. I will never rent from Enterprise again! read more

I have used enterprise in good times and bad. The rates are competitive. The staff are always friendly and efficient. I had one issue on a rental and they went above and beyond to remedy the situation. read more

This Enterprise location (Teel and Main Frisco, TX) exemplifies excellence in the customer experience. Each person I had the pleasure of meeting was professional, and very attuned to providing outstanding service. I appreciate the convenience of their location AND the fact they picked me up at my house and delivered me home after I returned the rental. Overall it was probably one of the best car rental experiences. I am an ex-road warrior with LOTS of travel experience under my belt. Thank You Enterprise for an awesome rental experience. It truly surprised and delighted me. read more

Enterprise is an auto rental company that I've used in my 40 years in the insurance industry. You don't need a wreck to get a great car, at a great price, with great people ! read more

I always come to this location due to the fact it is very close to my home. The staff here really cares and they always try to go the extra mile for all of their customers. This place is pretty busy, but that may just be a testament to the exceptional customer service that they provide. read more

I have never written a negative review before and this will be a first for me. I used this location for 2 years. I usually rent at least once a month for business travel. In the past this location was great and the people very accommodating. Recently the staff turned over and that all changed. I recently returned a car at the night drop, the manager called and said there was some damage that I was unaware of. I drove down, there was a small scrape on the bumper. I explained that I did not do the damage. They treated me like a criminal even though I am a loyal customer. She demanded that I pay for the damage and acted like I was shirking my responsibility. For all of us that work in the sales industry we usually go above and beyond to help our most loyal customers so that they feel like they are being taken care of even if they are at fault (which i was not.) I use a corporate card and due to my firms agreement with Enterprise all damage is covered automatically. Instead of helping me investigate this matter, the manager made me feel like a criminal and refused to help. This place is an ideal location for me, but I will NEVER use them again until the staff is changed. As people our true character is shown when we are faced with challenges. I hope that this Enterprise location learns the foundation of sales professionalism and trains their management staff better. read more

The car was fine except I had to take the time to have the oil changed while driving the vehicle on vacation. I was not compensated for the wasted time it took me to make arrangements and have the oil change completed. Also, I have been charged the full amount of the rental on my credit card and there is still a pending charge on the card. I returned the car on Monday, October 6th - the pending charge should have been removed by now! read more

We rent cars from this location on a regular basis. Kendra and the rest of the staff are always extremely helpful and take the time to get us what we need. They always have a smile and pleasant even when it is hectic on Monday mornings. We would use this office even if it weren't the closest one to our house. Thank you Enterprise West office for all you do! read more

I rent from this location often, and have never had a problem. Staff is friendly, and goes to great lengths make sure you're satisfied. I have switched from a competitor to rent from this location exclusively. read more

I rent several times a month. Fast pace environment like most companies these days, but they are trying hard to make everyone happy. Best to visit before 5pm and after 9am or plan to wait and be patient as they just get very busy in the morning and evening. read more