Had to rent a vehicle for a couple weeks after my car was totaled. I had a wonderful experience at…read morethis location. The staff was very friendly and made it so easy. They even picked up my rental at Sewell BMW in Grapevine. I definitely recommend this location!

Employees are liars and will cheat and play games to sell insurance with fake promises, I will be…read morewriting a complaint with all the details and send it to corporate office, shame on them for conning a disable person.

The rental process was quick, easy, and stress-free. A special thank you to Alondra for her…read moreoutstanding customer service. She was friendly, professional, and went above and beyond to make sure everything was taken care of. The vehicle was clean and ready to go. Great experience from start to finish. I'll definitely rent from Hertz again!

Staff acted incredibly put out and bothered to do literally anything. Even their "management…read moretrainee" acted like I was bothering them by simply being there. Had a car on reservation and they didn't have it when I got there, they gave it to someone else. Asked for another car they had in stock by request and they gave me something completely different. No one picks up the phone and when they do it's just to put you on hold and walk away. Had the exact same experience with other Hertz locations in the metroplex. I will avoid Hertz at all costs for the rest of my life.

We rented a minivan with the tailgate light completely broken. Took us 2 hrs to get the van…read moreexchanged. It took a manager's approval to get the exchange done. The manager is nowhere near and we had to wait 2 hrs until the manager shows up

Went up there and no one was there. Tried to call, no one answered or got back to me. Waste of time…read more& unprofessional. The hours posted must not be accurate.

Abandoned on my wedding day by National. If possible to give a -10 score, I would do that. Our…read morerental car had a flat tire, no spare tire, and had to be towed. We were abandoned 35 miles from our resort by National. Their service towed our car. No replacement vehicle was ever brought to us. We had to secure alternative transportation which cost over $1300. I have been a member of the Emerald Club for 20 years. Never again will I rent from National.

This national has A1 hospitality and customer service. Kurt always took care of me as for car size…read moreneeds and exchange because it needed service. Got me in a new one when they have it available

This is no longer Dollar, it is Hertz…read more Interesting experience. The Hertz Corporation owns Dollar and Thrifty Automotive Group--which separates into Thrifty Car Rental and Dollar Rent A Car. Maybe there is no overlap, but when i called about Dollar Rental, they stated we are Hertz. Then that was it, no inquiry or ask if they could assist with a car rental. I suspect that behind the scenes nothing has changed, and the poor ratings for this car rental business remain even though the name has changed.

This was the worst. Negative stars.Dollar charges a $15 administrative toll fee for every toll…read moreterminal used regardless. I definitely suggest using your own personal car insurance, THEY WILL NOT, inform you of that option. The basic package is over $30 a day. I'm am utterly disgusted with this entire experience. I hope this helps someone from getting taken advantage of. Have a beautiful day!

All went well with no issues. I find all National Car rentals to be consistent. I would recommend…read moreto others.

I have executive status at National and they SUCK! I had problems w/ my personal auto where the…read moremechanic wasn't going to finish the job before the weekend. So, on Friday, 8/27/21 with about an hour before closing, I call their reservations dept at 844 382 6875 and rent a car for the weekend, Friday thru Monday. Before I hung up the phone I had the "confirmation" in my email, so I thought everything was great. Fast forward 15 minutes...I'm already in my Lyft on my way up to the Plano location when the manager calls me to tell me they do not have anything available, I'm like WTF!!! I'm loking at my email on my iPhone and I have a confirmation, whaddaya mean you don't have a car? He gives me some BS that the system has some lag and that their availability is not really "live time" or some shit like that. I tell him I'm already $12.00 into my Lyft ride on my way up there and all he can do is apologize and says "I can continue to come up there but he cannot garauntee he'll have any cars available when I get up there. So, I told the Lyft driver to turn around, I was certian I'd get this resolved thru corporate. The below images of correspondence are in chronological order. Notice the dozen or so customer service reps all promising the same BS. First, the insincere BS apology, then their BS commitment to get this resolved. To date (9-20-21) I have yet to speak with the F'n manager, or anyone for that matter from that location. I'll be doing a status match on a competiting rental agency and going to give the rental days away to someone I don't like...

Just want to say I have never had any issues here renting. The staff is very nice specially the…read moremanager he always takes care of me and is very friendly and fast. Always has the cars clean and ready for me. If you wan to rent a car with no hassle come to budget inside the Walmart in the colony.

Car was filthy when I picked it up, employees didn't even do a walk around with me and they were…read morerude. Don't rent from this location. If I could give 0 stars I would!

This is Enterprise's "Exotic Collection" location. They rent out everything from BMW's to…read moreMaserati's and their service is far superior to other locations. I reserved a vehicle at this location after having a very poor experience at another the day prior. I reserved it short notice so the team contacted me early the next morning to let me know it would be ready later than I reserved online. They texted me, which is much more convenient than phone calls. The team was very polite and knowledgeable. They upgraded my vehicle at no additional charge, which more than made up for the very poor experience I had the day prior at another location. Everything was quick and convenient. I would highly recommend this location if you can afford the more expensive vehicle.

They are very rude unprofessional and to be honest I think leaving a bad review really does not…read morehelp I was just reading all the bad reviews and it's the same complaint from different people about the same people that work in this location I rented a vehicle online and for a short trip out of town everything was complete and and I was a little frustrated and on the walk to the get the car my daughter called and I was complaining to her and the employee helping me said oh your unhappy I said I'm following you to the car he kept repeating oh your unhappy and went a returned the car I said I wanted to speck with the manager he said he was the manager and not one employee that was in this location at the time stepped in to help me or assist the situation and I have made 3 complaints online and not ONE rep from enterprise has reached so I think it's the culture at this company they really DONT CARE OH WELL at least there are other options out there

Very helpful and efficient…read more I had my truck repaired for hail damage. My insurance selected Enterprise. They found a comparable vehicle for my use.

I had a truck reserved for work for over 24 hours and then 1 hour before pickup they let me know…read morethe check engine light was on and there were no other trucks in the area. Then I reserved an SUV at the same location the same day showed up 5minutes after making the reservation for them to say that they only have 1 car that does not meet the size that i need for work. This is 2 instances in the same day that have affected my ability to do my job as well as in the past i had the exact same issue. No problem solving. No consistency. Horrible company top to bottom. Would recommend walking before renting!

I have been coming for 5 years. I always receive great service, quality work. They are honest…read morepeople and only recommend what the vehicle needs. Thanks Tony and everyone! Definitely better value than bringing the car to the dealership.

**1-Star Review**…read more Very disappointed with the service and professionalism at this shop. I brought my 2017 Audi Q5 here for a coolant pump replacement. Immediately after their repair, my vehicle developed new issues that were not present before. On the day of pickup, I noticed the **check engine light was on**, which was not there before. Initially, they denied that it had anything to do with their work, but later discovered that **a fuel injector had not been secured properly** during their repair. That alone was concerning. After I got home, I found that **my center console buttons had completely lost power**, which had never been an issue before this repair. When I reported this to them, they again denied responsibility and claimed it was an existing issue, even though it happened immediately after their work. In the end, they were **unable to fix the center console problem** and simply told me to take the car to the dealership. After causing these problems, they **did not apologize** and instead stated that I could complain wherever I wanted. This experience caused significant inconvenience, wasted my time, and forced me to spend additional money diagnosing problems that appeared right after their repair. I cannot recommend this shop based on my experience.