Joel in sales and Paul in detailing and service REMEMBER those names I visited the Avis in Morrow after knowing I wanted a very specific car... after visiting the KIA dealership in Morrow - I was given some good options at the dealer . But Mr. Joel ( my salesman) at AVIS ! Man, he was able to find me the same car I wanted, clean Carfax and lower mileage. I was so excited - when I scheduled my visit he had it cleaned up and ready for inspection and a test drive. Joel explained to me the warranty that came with the car plus some other options. He talked me through the pricing and that my car was a previous rental vehicle so the upkeep was good and wear and tear on the vehicle is almost minimum. Joel walked me through the technology in the car - and also pointed out any cosmetic issues - minimum (literally the babiest ) scratch here or there; so I wouldn't be blind sighted later. Joel is so transparent with what you're getting its refreshing ! Not to mention - they aren't commissioned ( based on the signs on their desk) so they're not inflating your prices for bonuses. I was already pr-approved through my bank which made the process even smoother. Joel was the highlight of my car buying experience and made everything seamless. When I came to drop off my check and handle my last few signatures, Paul made sure my new baby was SPARKLING - the car smelled stunning - and was literally SPOTLESS. Literally ask for Paul to be the one to detail before purchase. He even took time to walk me through the car and ask if there was anything else I wanted cleaned or taken care of before leaving the lot ! Joel in sales and Paul in detailing and service REMEMBER those names and ask for them specifically to make your car buying process the best! Thank you so much !! If I had to buy again I would choose both of them as service reps every time. Anybody in the market for a car will hear me mention them every time ! Thank YOU SO MUCH Joel & Paul you both are overly kind ! read more

Avis Car Sales Morrow - Car Dealers Near Me - Morrow, Georgia

Great staff made purchasing a new vehicle so easy. No hassle no haggling. I would recommend anyone looking to go to Avis car Sales. read more

From the beginning to the end of my shopping experience it was on time! wonderful people to work with. Thank you Tammy and Merisol. Thank you. ( Kia Soul 2024 ) Tyler R. Austin read more

Never again will I come to this location I came with my own financing and spent hours at the dealership they have my check from my bank USAA and they still are making me wait my time is valuable that's why I came with my own financing so I didn't have to go back and forth with the finance manager and I'm fuxking sitting in the lobby while they have my check from USAA make it make sense I will not be back here mind you I've bought a car here before but this time post Covid is horrible my salesperson was cool but the management and higher ups have no sense of urgency I came when they first opened to avoid having to wait and I'm still waiting like wtf!!!! read more

Avis Car Sales Morrow - No one helping me I'm sitting in the lobby they have my check from my bank and I'm ready to leave - Car Dealers Near Me - Morrow, Georgia

Mr. Joel and Tamela, we're absolutely great! Helping assist me with a vehicle. During such a stormy time. I received a brand new car in good condition. I am truly grateful! read more

Horrible experience! I purchased a car from this place back in May I was told by the salesman that there would be a delay with the getting the second key because it was at the airport but i would be updated. I reached out two weeks later to ask the salesman, James Ford to simply ask if he's heard anything, I was treated extremely rude and dismissed. I emailed the GM Tim Duke explaining the poor customer service I had received, no response . It's now July and still no key, no update, no response to my emails, calls, or notes I've left with the receptionist. So I decided to call today just to ask James again after 3 months if he's heard anything about my key again he is rude and tells me nobody promised me a second key. Please don't waste your money or time in this place. Just called again asked for the corporate email or phone number. The gentlemen, will , on the phone said he had no idea I asked if he could look he said he would have someone call me back.... for an email. This place is really trash read more

They are not professional at all, a deal was almost ready, my bank almost sends the check (we have been doing the process for days) so that at the last minute they tell me that the car is already sold, without any explanation, I try to communicate with them without any response, In the future I will tell my family and friends to never visit this dealer and people who are reading this, think twice before doing business with these people who have terrible customer service, I wasted my time and it is the worst experience I have ever had with a dealer. read more

Made reservations for 8am. Upon arrival at 815 the lot was still locked up and the lights was off. Once I got on the lot to the door they turned on the lights. I did a no wait check in and still ended up waiting over 20min for them to get the vehicle mind you I'm the only one here at the location. I can only imagine what would happen if there was more people here. The price was reasonable is why I booked here but the service is garbage and waiting on a vehicle you might as well go some where else. I also take fault since I did not check the reviews on here or on Google because now I see why they are rated very low. read more

I purchased a vehicle on 12/19/20 I had several issues with the sales rep lying and inconsistent had to take car back twice after purchase. Paid all fees required well today is March 4,2020 I called to check the status of my tag for my vehicle and they have NoT filed necessary paperwork in order for me to obtain my tag. Initially Henry county gave me a second temp tag which expired today the management team have nit followed up I have to call every week repeatedly and they still have yet to resolve my issue. Lender says they have received all monies to process this. DO NOT PURCHAEE FROM AVIS CAR SALES IN ANY LOCATION TERRIBLE BUSINESS PRACTICES NO EMPATHY OR SENSEOF URGENCY TO REAOLVE THE ISSUE NOT TO MENTION IM A HOMEHEALTH NURSE SO I CANT DRIVE HOUSE TO HOUSE ON EXPIRED TAGS No fault of my own. read more

Avis Car Sales Morrow - Upper management is jot even concerned with business practices!!! DO NOT DO BUSINESS WITH AVIS CAR SALES - Car Dealers Near Me - Morrow, Georgia

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Once again I went car shopping with my friend. This dealership was the complete opposite of my previous review. The woman my friend has spoken to previously was actually the saleswomen this time. We went on a test drive and my friend loved the car. Now when we sat down to look over the paperwork there where no bullshit fees pushing the price well above what was quoted. The financing process was easy. There was a mistake with something but the finance manager Gerard worked with the loan person to make it work and get around the mistake. We were both really impressed with that. They were upfront with fees and what my paperwork my friend was signing. Excellent experience. If your in the market for a car that's a year or two oils with a decent amount of miles on it I highly recommend this place. read more

Your location Avis Car Sales 1425 Southlake Pkwy, Morrow, GA 30260 Very disappointed honestly. I gave 2 stars bc when I first spoke to Joel over the phone a couple days before my appointment he was very polite, understanding and willing to work with me, pretty much doing everything he could to make the buying process a smooth one and I was genuinely excited, only to finally go in person and experience the complete opposite of that. For starters he was very argumentative with my friend who I brought with me as a potential cosigner and someone who has been through the car buying process many times before, where I have not. From there we only tried to get them to work with us as the KBB value of the car I was looking for was listed at almost $2000 less than what it was listed for here on their lot. He proceeded to pull up a Google search and continue to argue with us over what correct list price was - but I had to point out that he had actually looked up a 2020 version of what we were looking at, which was a 2018 model. He was so concerned with being right that all customer service and his facade of a "friendly" demeanor then went out the window. Lastly, he called his general manager over to the table when I asked what they would give me for my trade in (a 2014 Chevy spark) that is KBB value $2400-3400 -because I wanted to know this before we could proceed - and had to ask that question 3 times to the GM - who was rude and uninterested - to even get an answer as the trade was a big percentage of my down payment. Finally he told me he wouldn't offer more than $1000, which I was shocked. Through all that we still stayed even though we should've left sooner as I started to feel uneasy and realized they were just after money. When my friend kept bringing up things that should be addressed we got more pushback until finally when we were going to leave Joel got up and said that he would ask the manager "what he can do for us" he was gone about 5 mins and returned and said for me to take the car to CarMax, have them buy it out for cash and then come back there with that money for a down payment to buy. ABSOLUTELY NOT. I knew when we left that we would not be going back there as the whole experience was shady. I didn't get any sort of empathetic or friendly vibe nor were they willing to work with us despite facts from KBB in their face, and when this was brought up they didn't have any words because they know they were wrong. It's sad really and very underwhelming. Beware, these people want money and don't care about trying to work with you even when there are scratches and KBB says that the car is worth less than what it is listed for. I won't be going back here. Very upsetting experience. read more

I bought a car from them one month ago. I told them that the battery on the key fob was going dead, the car had no manual, and parts was missing from the spare tire set. I still do not have anything after a month of calling and texting the person I worked with to get the car!!! Check everything before buying anything from them if you don't you won't be able to contact them FOR ANYTHING after the ink has dried and the check is cashed!!! read more

I recently bought a Volkswagen here. The staff was very helpful and pleasant through the entire process. I made a mistake and misprinted a number of my address on some forms. This caused my secondary key and tag to be sent to the wrong address. Tim went above and beyond to help correct my error. He even called/texted me over the weekend to fix my mistake. They made the process simple even with my dummy mistake. Nice/honest people! read more

My wife and I called the Morrow location to let them know we were interested either of 2 Camrys - stock numbers 94405791 and 94650710.  We got there Thursday afternoon April 29 and worked with a salesman named Ted.  The latter car was a silver Camry that had been sent out for AC repair.  The former was a white Camry listed as having 30,341 miles.  It actually had 37,558 miles.  That 6000+ additional mileage meant that the car was no longer under Toyota's bumper to bumper warranty.  But Ted assured us that the manager - I believe his name was Victor - would work with us on the price because of the mileage difference.  The car was dirty with a sticky dashboard, missing a lug nut, had heavy usage of the spare tire and a bunch of scratches on the back bumper.  But we took it for a test drive based on Ted's promise that the car would be detailed and the manager wouldn't expect us to pay the advertised price for a car with 6000+ more miles than listed on the website.  We were kept waiting quite a while and when we finally did speak with the manager his offer was the original price listed on the website.  We got up and left.  It was an all around bad experience. read more

On November 25, 2019 I paid for a Toyota Corolla from Avis Car Sales. After deciding that this was the car for me, we started the paperwork. About half way into the process, my sales representative by the name of JD, noticed that he had misplaced the key to the car. Apparently, he gave the keys to another consumer, who had apparently driven to her place of work. We waited almost another 2 hrs for him to return with the proper keys. My mother & I proceeded to complete the transaction. They placed the temporary tag on the car dated to expire January 9, 2020 & we drove home. January 4th, I called Avis for an update on the location of the title & their response was that it could take up to 6 weeks. January 9th arrived & I still had not received a title. My mother went into Avis that day & requested a second temporary tag. Melvin Roberts issued a new temporary tag for 45 days to expire on 2/21/20. My mother mailed the tag herself & I received it the next day. Two weeks later Melvin explained that Avis Car Sales had sold the title of my vehicle to another consumer. Apparently, this other consumer financed her car, so he explained that the title was still in the hands of her finance company. Another week later, he admitted that the finance company of this other consumer required payment from Avis in order to retrieve the title. The last time we spoke to Melvin included that the branch in Morrow is no longer responsible and that we should contact corporate. Emails to corporate have been unanswered. They have constantly given us the run around for the title of a vehicle that I paid for over 3 months ago. If you do not want to get scammed, do not do business with these people. read more

Do not buy a car from here! I brought a car back in September of 2020 it is now December 2020 and i have yet to receive a title. They are very unprofessional and nobody here knows what's properly going on! read more

This place is a joke. Bought a vehicle mid-February, it's now almost May, and they will not transfer my car tags from my old vehicle which I traded in and title over to me. Either they won't do it because they are that lazy or they don't know what they're doing. I've been in contact with the company several times, I've called every week sometimes every day and I've gotten no help whatsoever, hopefully this gets resolved soon. If you want to avoid this situation I recommend going somewhere else to buy your next vehicle! read more

This is worse business I have ever used! The line has at least 200 people in it and there are 3 people working. There is no priority given to prepaid customers. TERRIBLE. I will never use them again! read more

I purchased a 2019 Camry with 33k miles on it from the Morrow Avis on November 30th, 2019; James Ford was my sales agent. When I purchased the vehicle, no issues were listed on the Carfax report. At that time, Mr. Ford and the finance manager both assured me that the vehicle was in outstanding condition. However, during my first oil change, it was brought to my attention that the vehicle had suffered significant water damage due to flooding. The car has also had significant engine issues which I would not expect to have on a car that is only a year old. I have attempted to contact the Morrow office several times since January 2020 to discuss these issues and to get a copy of my extended warranty to address my engine issues. Originally, it appeared that the phone line had been disconnected. After many continued attempts, I did finally get in touch with someone and they  informed me that I would have to speak to the manager, Tim Duke. I have called to speak to Tim Duke directly a multitude of times and every time he is either out to lunch, in a meeting or I have gotten the response, "I don't know his schedule". I have also sent Tim emails requesting for him to call me back. At this time, I have yet to speak to anyone with authority to assist me with these issues at Avis. I would rate this place less than a 1 if I was able to. read more

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Great price on my trade in and manager took a good amount off of my new car. Process was smooth. Especially impressed with Gerard, Finance Mgr read more

Let me say, it was a loooong day looking at cars with my son. I think we went to seven different car dealerships and test drove about 12 cars. I was losing hope for finding the make and model he wanted. I just happened to check autotrader online while at the last dealership we had planned to visit. Avis Car Sales in Morrow had the year, make and model he was looking for and since we were not too far from Avis, we took a chance to see if they were still open as it was getting late. Avis had the car, it drove well, and were such a pleasure to deal with and even stayed late for us. Albert was our salesmen and he was very knowledgeable, gave us the autocheck to review, he was not pushy and didn't try to make up our minds on the car. I certainly appreciated Albert after having a day with pushy salespeople. The price for the car was good. Gerardo was a pleasure to deal with helping to secure a good rate for financing for my son and reviewing warranty options. He made the trade-in of our son's old vehicle and purchase of his new one a breeze. read more

don't dont rent from location they are all fraud something very fishy i have been waiting on a call back from corporate for two month everyone for a 2000 dollar over charge. the site manager jason‼‼ is fraud during corona i was stuff in north carolina for two weeks‼‼ i called him every day to let him know what was going on!!assured me all extra charges would be taken care of i told him i was scared but would uber if it was a problem ‼‼jason assured me it will be ok upon return. came back on the 8th of june.... drove down three times from gwinett to turn the car in.. june 10,11 and 12th (warning i took pictures called 1800 and asked sales) where he was no one was there three days in a row...he left before 4 even 3:30...i was forced to risk my life and kids life going to the very public airport to turn it in... get some kind of strange representative that said her computer messes up...long story short .... they charged me a good 600 dollar for dropping it at air port and service fee...then another 400 in late fees...jason's no where to be heard of the phone is routed to corporate (very rude insainly rude) i hear this is a lyft location so he was closed down. the neeerve of this company trying to get over on their customers during a pandemic! was even told a snow storm in fn canada ‼ was causing problems...... oh yeah btw... they have me turning the car in on the 17th a week later...my boyfriend birthday! wasnt even in georgia! my account and livelyhood is all messed up. and no email... response nothing ‼‼ lawyer called baaaaaddddd im going back to enterprise read more