If I could give ZERO stars (or less), I would!! Flight was delayed, so I called Avis to re-confirm--they thanked me, reassured me, even emailed another confirmation after 8pm. Landed at 11pm to find out they had zero cars ALL AFTERNOON!! Not a similar car. Not a downgrade. Nothing!! They charged me nearly $600 to literally have nothing available when we arrived. No heads-up, no apology, just a shrug at the counter after waiting in a lengthy line. My family was stranded at the airport, scrambling for an Uber, and we missed our rafting trip the next day. Avis didn't just drop the ball--they lit it on fire and walked away. Stop the madness!! Steer clear from Avis!! read more

Avis - Car Rental Near Me - Fletcher, North Carolina

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Saturday 3/14/26 2 Hours in line to get a rental car. One agent at the desk, 15 minutes per person processing time. No fast break option at the airport. Hertz and Enterprise had three agents on the desk. read more

Literally some of the worst customer service I've dealt with in all of my life. On December 2 or 3 of 2025 I secured a rental car reservation from Avis at the Asheville airport. I did it online and the reservation was from 12/20 at 8:00 am until 12/28 at 9:00 pm. Woke up early on a Saturday morning to get to the airport by 8, and was advised by personnel at the Avis desk that they didn't have any cars ready. I in turn advised that my reservation was for 8:00 and that I reserved it almost 3 weeks ago. The agents then said it was out of their hands and it was the lot workers problem and then they went back to looking at their phones. Finally received my car by 9:00 and was on my way. Returned on Sunday 12/28 and parked the vehicle in Avis/Budget space #7. Snapped a photo from the rear of the vehicle showing the license plate, make/model of the vehicle and the Avis #7 space sign. The sign stamp on the photo showed 8:26, so I was back and in the lot before 9:00pm. Dropped the keys off in the drop box as there were no employees working the lot at that time and even went in to the Avis counter to "check in" just in case. The agent advised that I was good and didn't need to check in. I received my final bill via email and there was a late return charge for $15.00 and the bill showed that I returned the car at 6:30 am on 12/29. That time was, I would imagine, the time the lot workers got in and checked the car. Trust me, the 15 bucks is by no means killing me but it's the principle of the situation. Why did the counter agent tell me I was good that night and not pull up my reservation and check me in at 8:30?? Cuz this is the standard way for Avis to make more money by purposefully checking in after hours customers on a later date and then in turn charging them more money? I even received an email from a location manager named Denise Tutt who advised that they "deeply regret not being able to meet my expectation for my rental" and that was it. Nothing about a refund of the money even though I have photographic evidence that the vehicle was back on 12/28/25 before 9:00 pm. Regardless, I learned my lesson and will never use this company again for any future endeavors and I would advise everyone else to do the same!! read more

I came with a 12pm rental. The apps says my car is ready for selection because I'm a preferred member but when continuing says the car isn't ready. I must talk to an agent. In line at the temporary trailer, there were about 60 other people in line trying to get their Avis or budget rental. The other car rental places had minimal lines and moved folks on through. I had 15 rentals in front of me and it took around 1.25 hours to get my rental! The manager said they closed the preferred members area due to airport expansion construction happening. read more

Avis - Airport Avis Center - Car Rental Near Me - Fletcher, North Carolina

When the Avis app says your vehicle is ready, you usually have a sigh of relief and the feeling you'll soon be on your way soon. Not if Avis at the Asheville airport has anything to do with it. Our reservation was at 3:30 on 7/4. We arrived to the covered (but still outdoor ) are behind approximately 25 people. The line moved slowly, and then came to a screeching halt. Once I finally reached the counter I was told they had cars, but no way to get them back to the garage to assign out. I asked what they had, as we had 2 kids suffering out in the heat. The vehicle they had was a downgrade. We took it, then once we rolled out of the garage noticed the gas tank was only 1/2 full. Was I going to back to stand in that line? Absolutely not. I don't blame the employees working that day, but the poor management was obvious. The car itself needs service and has an issue with recognizing that the trunk is closed. It also came with no windshield washer fluid. Do better. Avis. Don't overcharge me when I didn't get the size car I requested (no, no adjustment was given), and don't act like I'm not supposed to get a full tank of gas to start, because everyone knows you'll charge me if I brought it back half full like you gave it to me. Do better. read more

Avis - Gas tank 1/2 full after having the car for 15 minutes. - Car Rental Near Me - Fletcher, North Carolina

This is the worst customer service that I have ever experienced. We had a reservation at 600 and waited in line for 2.5 hours because they apparently had cars, but no keys . Awful customer service. I will not be using this company again read more

CONSTRUCTION! Avis should have mentioned there was MAJOR construction at the airport -- as a result, a significant walk was required to get to the Avis counter and car. Avis only had ONE representative to help customers -- the other rental companies had three each = longer wait time OUTSIDE. The car they advertised was not available at this location -- representative told me they have one or two in their entire fleet. I hope the return process is more efficient, as time will make a difference when trying to board an aircraft! I will not rent from Avis in the future. read more

0/10 don't answer the phone. Terrible customer service rent from anybody else. Maybe even walk it would be more efficient than getting a car from them.! read more

Vehicle they gave me was not serviced so the service reminder light was on. I called to get a different car, and the new one had the same problem! I made the mistake of trying to rent with them again later, and this time the car wasn't even ready when promised! I had to get on a wait list even though I had a reservation for weeks. My young son and I had to return to the airport waiting area and have a vending machine lunch while waiting indefinitely. Such a mess. read more

I rented a car in New Port Ritchie, FL to drive to Asheville, NC because my flights got canceled due to the hurricane. I turned in the car at the Asheville airport that very same day, but they had no power or internet there, so the attendent just had me park it. Apparently, they let someone else have it, who drove to Charlotte the next day and turned it in. I was charged for the extra day and when I called w as asked for proof of turning it in. How the hell was I supposed to do that? YOU DIDNT GIVE ME A RECIEPT BECAUSE YOU HAD NO POWER OR I TERNET. It will be a cold day in hell before I rent from you again and I will be happy to leave reviews everywhere I can. read more

Avis - Here is a piece of my reciept. They can't even tell me who turned the car in in Charlotte. - Car Rental Near Me - Fletcher, North Carolina

I have been an Avis Preferred customer for years and this location is the worst. I landed at 6:30 PM, was walking towards the rental cars, pulled up my Avis app to see which spot my car would be located and I got a message to go to the counter. When I got to the counter there were already 10 to 15 people that were waiting for cars. I was told there were no cars and I would have to wait for 30 to 40 minutes (that estimate was way off). I got my car at 9:30 PM. There was one person behind the counter, moving as slow as possible, very friendly, but very slow and had zero support. My vehicle was somewhat clean, had a horrible smell, and was definitely one of the oldest rental cars I have driven. There were no apologies for the delay and I really don't think Avis will do anything about it unfortunately. National and Hertz had no trouble getting their customers cars. So avoid this Avis if you can. I had to use per work but would not otherwise. read more

Came to pick up my car after arriving to the airport for my trip and they told me it'd be 20-25 minutes... 25 minutes later and they said there are still 3 people ahead of us so we have no idea how long we'll be waiting. We were hoping to visit some places tonight that close fairly soon so we are very very disappointed. I am a loyal Avis Wizard and am extremely disappointed since my car was not ready when it was supposed to be. read more

I recently returned an Avis SUV to the Asheville Airport location. When I arrived at the parking garage, there was no one to greet you and print your receipt. Rather you find a parking place and wait in line at the counter to return your keys. Fortunately at 4pm on October 10, there was only one person in line. Two employees were at the counter and one took care of my return quickly. Here is why I wrote this review. I believe I left my Bose 700 noise cancelling headphones in the car. I didn't discover this until the morning of October 11. So I called the local phone number on my receipt: 828-684-7144. No one in Asheville answers the phone. It always rolls over to the Avis national reservation department. I even called the airport at Asheville and an employee hand delivered a note requesting a call back. And I received no call back. I went onto Twitter direct message twice. First time they told me to call the local number, the second time they apologized for the airport location not answering the phone. I finally called the Avis national lost and found department. They told me to file a report on the lost and found website, except you can't specify the Asheville location. So they took down my info over the phone. I have zero expectation my headphones will be returned. If someone locally had answered the phone on October 12, I might have felt more confident. What makes this more maddening is I'm an Avis Preferred member. The fact they don't answer their local phone number is insane. read more

Perfectly reasonably adequate. At first they didn't have an available car for me, but it didn't take long for them to identify one. I found it in the attached garage easy enough. It was a clean car with a bit of a funky smell but it adequately did the job. I returned it before Avis opens as it was an early flight out. It was a bit confusing finding the rental car location - it felt almost like I was exiting the airport before finding the location. Then it wasn't entirely clear where to go until I saw the bright red signs. I parked it and realized they never told me where to drop the keys off. They said in the drop box but where was the drop box? I walked slowly to the airport keeping my eyes open and then wandered to the Avis counter seeing the box there. I dropped the keys off and left. It was a very straight forward, unexceptional rental solidly earning three stars. Wasn't exceptional and it wasn't terrible. read more

We just returned our car a short time ago and no one at the counter. My friend left his headphones in the back by mistake. We called the Avis 800 number for lost and found and were told to call the local office. NO USE. THEY NEVER ANSWER. I HAVE CALLED FOR DAYS REGARDING THE FACT THAT WE HAD TO CONSTANTLY PUT AIR IN THE REAR DRIVERS SIDE BACK TIRE. Low pressure. We were not close enough to the airport to exchange the vehicle so we spent about $10 in filling the back tire. I cannot believe that over the period of 3 days I could not reach anyone and the main Avis number rep told us that if we couldn't reach the office that there was nothing that could be done about the headphones that were accidentally left in the back. We are out the money for air and headphones. We did not feel safe driving as well. If you read this please help us get our headphones and don't let the next driver rent an unsafe care with a bad tire. Shame on Avis for not answering the phone. You're a business with a listed business phone number. PLEASE HELP AND DO THE RIGHT THING. Also, make sure to bring wipes to wipe your vehicle down as they are never clean at this location. Avis should hire more people or pay them more. Please provide enough staff to answer the phone and clean the vehicles. Again, if you're renting a grey Santa Fe today, be weary of the back tire and please turn our headphones into lost and found with Avis. Hopefully, they will contact me. Thank you. read more

If I could give 1/2 a star or zero stars I would. The Avis at the Asheville airport is horrific. It took 4 hours and 4 cars to finally get one that worked somewhat decently. The first car had been in a wreck, the second smelled of smoke, the third had a tire that was on the brink of a blow out, and finally after 4 hours I received a car that wasn't what I reserved but safe and will meet the job. The desk agent used foul language with her colleague to describe her interactions with me. She wasn't using her uniform, but a racially charged t-shirt without a name tag to conceal her identity and didn't give me my contract and skipped over supporting me. I proceeded to patiently wait for an additional 2 hours to receive my car. Totally unacceptable. During this entire interaction I was with my young daughter. read more

Avis - Example of car #3 with tire issue. - Car Rental Near Me - Fletcher, North Carolina

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Bottom Line: A small rental counter with friendly service and cars in an adjoining garage. Avis Rent a Car at Asheville Regional Airport consists of a single rental counter and an adjoining garage of cars. Unlike many locations, there is no fancy electronic board so you can get right in your car. Instead you must stop by the counter to get your rental agreement and keys. But, on the plus side, the cars are onsite and don't require a shuttle ride. Service at the desk was very friendly and relatively quick. I was the third in line and waited less than five minutes. After leaving the rental car desk it's a quick walk to the rental cars in the adjoining garage. read more

This is the worst Avis location and appears that they've had poor service for years. I arrived Sunday at 6:30 as a preferred customer. Upon landing I went the the Avis app to find my car parking spot and recd message to go to counter. There was only one person behind the counter and while she attempted to be overly friendly and apologetic it slowed the already painfully slow process down. The line was 8 people deep and another 10-12 people were already waiting for cars. I was told it would be 40 min for a car! What is the point of being a preferred member?! After 40 min I inquired and she told me it would be another hour. The car attendant would bring in 8-10 keys at once but with only one person working the counter, it took her a good hour to hand those keys out. After a two hour wait I finally got my key at 8:30pm! National and Hertz continued to process people quickly and hand out cars! Due to work I had to use Avis but will never book here again with Avis regardless. read more

The rating should be 0. I had a reservation for 12 noon. Didn't get my car till 2:30. Their excuse was that they only had 1 person to wash cars. They said the wait would be about 1 hour. It wasn't! There were 20-30 people with reservations waiting for cars. The two women at the desk did very little to communicate with the customers that were waiting. And, the washing story was clearly a lie. When we finally got our car it was dirty inside and out. Clearly they don't value their customers. They had all these reservations but were unprepared to honor them. Take your business elsewhere. Hertz, Alamo and Enterprise desks were all very busy also but managed to place their customers in cars in a timely manner. read more

My sister left her cell phone and jacket in the rental car. Avid confirmed they had the jacket and cell phone but they have yet to send her belongings. She expects to pay any and all delivery fees but the lack of communications and the difficulty of getting anyone on the phone is exhausting. Horrible customer service!!! read more

Had to wait an hour and half for a car. My flight was an hour and half. Asheville airport july 25th. There are a lot of upset people waiting. read more

2 and half hour wait to get our car reservation fille. the guy at the counter was rude and unhelpful. most places will upgrade you to whatever they have availabl, not Avis. watched lots of people come and go while we waited for them to clean our car out. worst experience ever renting a car. tried to cancel our reservation and get mi eh back and they wouldn't even let us do that. this company is awful. read more

Worst customer service. Representative was more interested in her lunch than helping an Avis customer. Representative had no idea how to work computer and was calling people on their days off. We stopped the process and went to Enterprise a couple of counters over. read more

They put me in a car with a weak battery, it didn't get me home. The battery went dead. I called them up to tell them. They said they would send someone out to give me a jump. The next thing I knew they charged $250 to me. They said it was for the cost of a jump. They never told me it would cost extra. When I complained about this they said well that was their rule and it stood as it was. I had to report them to BBB to get their attention. Shotty service. read more

Awful service. Car delivery slow. No one working the lot on car return, half a dozen Avis customers simply abandoned their cars in the lane, blocking Hertz until the police were called. No one to check mileage or gas tank status. read more

Avis Rental (at AVL) is simply the nicest small-airport auto rental counter I've had the pleasure of doing business. For weeks now, I've traveled to Asheville, NC for business and each Monday the staff has greeted me with a smile, by name. It's more than just receiving "Preferred" service (of which I'm a big fan). The staff has a genuinely pleasant attitude and it shows. I've rented several different models of cars and they've always been clean and well-maintained. Returning the car is also an easy-breezy experience. read more

We arrived and a car was ready, real quick in/out. Our car was great, very clean and brand new, only had 200 miles on it when we left the airport. No probles during our 10 day stay whatsoever. Upon return that went very smoothly too. Great experience thank you! read more