These guys don't answer the phone. I've tried to call them 5 times since saturday to discuss what to do about the catastrophic winter storm. They routinely pick up and say please hold then you wait on hold for 30 min. Once I finally got though I was assured I could drop off in Atlanta instead. Dollar then charged me 4x the rental fee for an "unapproved dropoff" Needless to say I'll be charging it back. DO NOT EVER RENT FROM THIS COMPANY. They clearly cannot do business in a reasonable way. read more

Should've believed in the other Yelpers that used the Asheville Dollar Car Rental location. Terrible service and overcharged me for gas months after i had already returned the car (with a full tank). Avoid at all costs. read more

Understaffed and Beware of the CLAIMED DAMAGE scam! 1. There is no Dollar agent at Asheville, so you have to wait in the Hertz line to get a car. 2. There is no staff in the garage where cars are picked up 3. When damage is seen on vehicle at pick-up there is no way to document it. (LUCKILY I TOOK PICTURES OF PREVIOUS DAMAGE TO VEHICLE at time of pick-up.) 4. On return, there is NO STAFF to check-in vehicle; key drop-off is also at Hertz counter, and still no way to report damage. 5. Weeks later I receive a bill from Dollar for damage I did not cause for $2964, plus loss of use $735, plus 'diminished value" $691.12, plus 'administrative fee' of $500. TOTAL, $4620. DOLLAR CAR RENTAL IS NOT WORTH THE SAVINGS. Use another company!!! read more

Dollar Car Rental - The previous damage; total sought by dollar was $4620 - Car Rental Near Me - Arden, North Carolina

Quick service at the counter when picking up my vehicle. The car was clean and had I no issues with it. When we returned the car at 3pm it took us a bit to figure out we just put the keys in the drop box as I wasn't prepared to do that during business hours nor told by anyone beforehand that was standard procedure. Price was fair for what I got. read more

What was I NOT impressed with? ...the non-existent signage directing you to the outdoor labyrinth of a walk to the car check-in counter! ..being handed the keys to a car with no instructions on the basics of all the magic buttons! (Oh, yeah...add shutting my finger in the car door after heaving my suitcase into the back seat was an unforgettable experience!) What WAS I impressed with? ...the ONE Dollar Car employee who was on duty in the car deck that responded so helpfully and politely to this tearful customer - and walked a long way to explain trunk buttons and transfer my suitcase to the trunk for me! read more

The agent was super friendly and gave us some good tips. The car was available and worked well. It was easy in and out of the Asheville airport. read more

Be advised! No matter what you were quoted online with Priceline; this is a "Licensing" Dollar Rental so Priceline and Dollar Rental cannot see the additional fees that were tacked on! The sales tax was almost twice as much as the quoted price and the concession fee was more than what was quoted. There was a county/city tax charged in addition as well!! This is our second time having issues at this Dollar Rental! read more

Clean car, lovely desk assistant, and did not charge 'early' return fee. Definitely use them again in AVL! read more

Did a good job for a low price compared to others. I don't have any thing else to say to add more characters. read more

Pickup at the airport was an adventure with the construction going on. Better signage is the key. Same deal with the return, with no one to receive the vehicle. Took awhile to figure out where to drop off the contract and keys. Otherwise, an uneventful rental - just the way I like it. read more

Although the rental is a third party in the Asheville Airport, we had to wait 2 hours for a rental to be available. There was no communication about status, the representative calling out names of the customers waiting could not be heard! Once we got the vehicle and inspected it, we were on the road and once we hit the highway the tire pressure alert had gone off. we contacted customer service and spent an hour being transferred from one call center to another. They didn't hear us out or had any concern for our safety. I put air in the tire and hoped for the best. I will never do business with this organization ever. read more

Absolute horror show with my rental. I was traveling alone and my car broke down twice..the lady at the desk in Asheville called me a liar. I have sent two emails and called the number they gave me 4 times and NO ONE will respond. Do not use this company! Customer service is a joke. Only gave it a star cause I had too. read more

I chose to pick up a surprise car and ended up with a van! Asheville was great..."there's nothing to hate about a minivan" said someone to me at the Hertz counter.. was either a truck or minivan. self service is excellent if you know what you're doing like taking a picture of your mileage after you parked the car when you're done. read more

Professional and friendly staff. There was no line or wait to pick up our car. The car was new, clean and a good size for what we reserved. We were on our way in no time. The return was a bit confusing as there was no attendant at the time we returned it. So we picked a spot and brought the keys to the desk and that was fine. I will def use dollar again when traveling to Asheville, NC. read more

We waited over 2 hours for our rental car. When we finally got on the road (about 30 miles away from the airport), the low tire pressure light came on. We stopped and tried to fill it, but it wouldn't go past 30#. I tried calling them and could not get through. I tried calling multiple times but the phone just kept ringing and ringing. I called the main Thrifty customer service line and they stated they couldn't help me because it was an independently owned site. We ended up hoping for the best and continued on our journey. We did advise the agent checking in cards upon our return that the tire pressure was way off on the tires. I'll never rent from this business again! read more

I highly recommend that you do not use Dollar Rent A Car in Asheville. Upon landing I went to the counter and was happy that there was no wait until they told me that there was a 2 hour wait for rental cars, unless I would be willing to pay $400/day for a Mercedes. I needed to be read more

I received great service. The Jeep Wrangler was a nice treat and was new and clean! Easy pick up and drop off!

Great price and customer service! Reserved the rental pn line with no problems and it was ready when I arrived

My experience was excellent. I reserved a minivan a week in advance. It was ready when I arrived and the employee at the desk was pleasant and professional. The van was clean, gas tank full, and drove beautifully. I have no complaints. read more

Not sure how to review, their rentals were being handled by the Avis counter and i had rented the managers special. I was expecting a small car, maybe a Toyota Yaris, what i got instead was a brand new Jeep Rubicon with every option, SCORE!! I will absolutely use them again. read more

I signed up for the managers special and it was a great deal. I travel a lot and this deal is worth it. It's kind of a crap shoot but I ended up with a Dodge Challenger, worth the gamble. My flight was delayed and there was still a customer service associate there even when it was past the closing time. I applaud Dollar for their service. read more

Oh my...we reserved a CAR months in advance and when we got there were told all they had a was a pickup TRUCK. "We don't have anything else" was the comment. Coming from Florida to enjoy Asheville and the parkway this was not a good vacation start. I thought it might work out until I laid eyes on the huge monstrosity of a truck. I would not have driven that. Not driving it an inch went back to the counter and it was an act of congress to get the TRUCK cancelled. We ended up renting from Alamo for much more money but had a beautiful brand new CAR. read more

If zero stars were a choice, that's what I'd be giving this business. Apparently Dollar, Hertz and Budget are all the same company at the Asheville airport. So this review applies to those companies as well. I reserved a car for a late arrival (9:30 pm). After arriving at the rental counter, realized nobody was manning any of the counters of the three companies. According to other renters, the employees simply left, no notice given. There were 3 people left without cars. The other companies were out of cars BTW. Asheville airport also has NO public transportation, no taxis, no ride share. No phone response from Dollar. The next day I called to complain and get a deal on my car rental, but was informed that since I didn't pick up the car, my rental was cancelled.?!?!?!? read more

Extremely friendly helpful and I was in and out in no time at all. The return process was extremely easy, and the availability of a gas station at the entrance of the rental car return area was a bonus. read more

The line was super short and the lady was so fast, I got right on the road. Returning it was easy too.

The worst car rental I've ever had. They charged an extra $800 and refused to refund me. Saying it was in the contract that I could not go out of state and I was never told anything about it. Please avoid this place. read more

To start, there was no one in the Dollar Car rental spot. It had a sign with a lot of information and at the end, it said to go to Hertz. The ladies at Hertz were not very helpful at first. There were 3 ladies and only one working. It took them an hour to help the person in front of me. I waited for an hour to speak to someone and even when it was my turn, it took them 45 more minutes to get me a car. They said they couldn't find my reservation although I kept trying to show them my confirmation email and number. In the end, they said they had a shortage of cars and I needed to wait until someone turned their car in also it needed to be clean so it would be around 2 hours before I could get a car. This was a very frustrating experience, and I will not be renting a car from Dollar Car Rental again. read more

They used my card to pay for other person rental and refuse to refund the money..They never have enough car to cover reservations..

I reserved a car 6 weeks in advance, but when I got to the Asheville airport Dollar there was no car available and we had to wait more than an hour to get one. This is the third time this has happened to us with Dollar, so it will be the last. If you are renting at Asheville, Savannah, or Orlando be prepared to wait an hour or more for a car. read more

I reserved a car in Asheville, NC at the airport. After waiting in line for 30 minutes, they ran out of cars for the person in front of me. About 5 renters were put on a waitlist for a car. It was like a scene out of Seinfeld. They know how to take a reservation. They don't know how to hold the reservation. We finally got a car after waiting 2 hours. read more

The agent at the counter approached me after I rented to demand my CC number. He stated my husband had called with some questions about the rental. I informed the agent I wasn't married and followed him back to the counter to discuss the situation away from my friend. When I showed the card I used the agent insisted I needed to verbally verify my CC number which is not displayed on the card. I asked to speak with the manager at this point as the agent was becoming agitated and I was suspicious. The manager said not to worry about the situation. What!!?!? Was this a scam? No clue what is going on with this location. read more

Dollar rental always have clean vehicles and new vehicles. I use Dollar everytime I visit Asheville NC. read more

I reserved a sedan a month or more in advance. I called to verify my reservation a week before and one day before scheduled pickup time. My flight was delayed in Dallas a few hours so I called and informed them of the delay and gave the m my flight number with the new expected arrival time in Asheville. When I got to the Asheville airport they had no cars and offered me a pickup truck or a van. That was it. When I questioned the clerk as to why my sedan car was not held, she told me me " this happens frequently and we are working with corporate to address it" Reluctantly I took the van. Same thing happened to my sister in law with this company the same day even though she arrived 5-6 hours earlier than me. When I returned the car at 6:45 am in the morning on June 7 I went to the desk to leave the keys. Nobody was there and no drop box so I asked somebody in the airport what I was supposed to do with the keys and was informed to just drop them in the Hertz drop box. I will never use this company again. read more

This was by far the worse experience I have ever had renting a car. First, Thre is no counter for Dollar at AVL. Just a dirty old sign that says go to Hertz. I arranged for my pick-up at 7 am to be able to be at appointments at 8 am. At 7 am Hertz appeared to be open, the lights were on, the door was open to the office, but no one was there. After waiting for 15 minutes, I went to the company next door. The very nice lady said that the man was most likely "in the garage." I waited until 7:30 am and then decided to go to the garage and look. I could not find anyone so I returned and waited until 8 am. At 8 am I went back to the garage and found several employees from other companies. They told me that the 2 people were there, somewhere in the garage. They told me where to wait. After waiting there for about 15 minutes a car came up behind me and blew it's horn. I turned to find the 2 men that had been described to me. I approached and told them I needed help quickly, I had scheduled for 7 am and I was late for my appointments. The two men were both very rude, telling me the office wasn't open at 7 am. On the web it is and the office was open inside. I asked them to please hurry, I was missing very important meetings. I went back inside, believing they were following. They did not. Instead they called in a supervisor who showed up 25 minutes later with one of the two men. Now, nearing 8:30 am I am desperate for the vehicle I had already paid for online. They begin paperwork and dismiss my distress because I am leaving there so late. They tell me I still have to wait for them to clean a car. I wait. And wait. Finally, a car pulls up and I get my paperwork. The car outside is BADLY damaged having been in an accident. It has a large dent and scrapes down the passenger side of the vehicle. I go inside and speak to them and they tell me it has been noted on the contract, it is not on my copy. I make photos of the damage and get inside the car. Being the General Manager of a hotel it is easy for me to recognize the very strong smell of drugs having just been used in the car. I am disgusted but have no choice. I have to try to salvage my appointments so I drive away. I had to bring the vehicle back early, losing money that I had paid already, because of the strong stink I never was able to get rid of. I WILL NEVER RENT FROM HERTZ, DOLLAR OR BUDGET AGAIN. I STRONGLY SUGGEST ANYONE WHO READS THIS TO DO THE SAME. read more

very unfortunately, the people at the Asheville dollar Rent-A-Car desk, which is also the Hertz car desk, were absolutely horrible! I am not an impatient or demanding person. When I got to the desk, there was no one in line so I stood at the counter. There were two women there, and neither one of them even looked up to see what I needed. I stood there for probably five minutes, before either one of them looked at me at all. I finally said excuse me, I need to pick up the vehicle that I requested online over a month ago. The older of the two women walked away into the back office. The younger one didn't look up, but finally said, what's your name, and what kind of vehicle did you order? I told her I had booked online a small hatchback as I am short and the roads in the Asheville area are narrow. without looking up and without any apology, or even pretense of caring, she said, we only have three large vehicles, and that's all we have. there was no more information and apology, or any eye contact. there was no one in line behind me, so she had no reason to rush. I asked her a couple of more questions, and she was obviously annoyed. She also didn't seem to know how to use the computer very well. She just told me there were no options and you could tell she frankly didn't care about me or anyone else. read more

Arrived as scheduled and had no issues with picking up the "manager's special", which was a full sized 4WD pick up truck ! Perfect for a weekend with snow in the forecast. Return was easy as well. I know from previous experience that this location combines their companies rental area, which at times makes for a long wait, but I was lucky this visit ! read more

NEVER RENT A CAR FROM DOLLAR CAR RENTAL ARDEN. They overcharged us for two days and we could not work it out with them. We were given an email to lodge a complaint and never received a response. We finally went through our credit card company and reported it as fraud for a refund. Please avoid this place! It apparently practices regular overcharging from what I see from other comments. read more

Worst customer service I've ever witnessed at ANY business. Avoid at ANY cost. They do not abide by their own corporate rules. Will scam you into a more expensive car then take your deposit. read more

When I returned the car, there were no agents available. The car was returned at 9:00 am in the morning, not the middle of the night. I had to turn the key into another agency and now 4 days later, I am still waiting for a receipt that shows my charges. read more

My experience with Thrifty Car Rental was HORRIBLE. It took over two hours to check out the vehicle. I had reserved an economy car and they reassured me when I arrived that plenty of those were available. When I finally got to the front of the line they offered me the choice of a Dodge Ram or a Plymouth Caravan. We got stuck with the Caravan... with 25 mpg instead of the 43 mpg that we had counted on. That cost us about $70 extra in gas for the trip. We sure could have rented a car elsewhere for more and still have saved money! I will never do business with this company again. read more