Stopped by late night for a car. Accidentally booked online for the wrong date. It was supposed to be a one day deal. Did not realize it was booked for the next day until they rang me up for double the cost- for the current day and the following day (wrong rental day). Once I realized what was wrong, they helped me cancel and rebook. I had requested a luxury car. No luxury car was available. I asked them to check other rental companies as they are related to National and Alamo. They had already checked. They had nothing. All they had was a luxury SUV which they offered to me at the same price as the car that wasn't available. I thought that was nice. I knew the gas to rent the car would more than the rental cost, so I wasn't too happy but it was the best they could do. Both sales gals were patient and helpful. The Audi Q7 was a really nice SUV. I drove it from Asheville to Orlando. It had lane guidance, cruise control, navigation, satellite radio and a beautiful moon roof. The seat had an adjustable lumbar support and a warmer. The only thing it lacked was a steering wheel warmer. The car uses 91 or above, so I had to get the 93 gas. VERY expensive. $3.69 a gallon. I dropped off the car after hours (8:30pm and my rental was til 10pm), and of course they charged me for a second day, because they arrive at 6am. But that's not this location's fault. I called to complain and got that charge refunded. The two gals at the desk in Asheville airport were great. No complaints about them. Wish they had a luxury car so my gas bill would've been less. read more

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You people are fucking pathetic piece of shit, my flight was delayed and you all knew about it but did you wait to give me my already reserved rental, no, in fact there was 6 people waiting on there rentals but you pathetic pieces of shit left. And we were left waiting, never agian will I rent from your pathetic enterprises car rental. read more

Rented a car from Enterprise Rent-a-Car at AVL for my 4 day visit to Black Mountain, NC. The rental counter is easy to access with the cars parked in a deck a short stroll away. The agent was polite and professional. She offered a free upgrade, which I happily accepted. The car was ready right on time, but could have used a quick run through a car wash. The vehicle drove well, was fuel efficient and included features like Apple CarPlay. The return was easy and went smoothly. My only regret was that I didn't bring the correct USB port from home to access CarPlay. It would have been a nice touch if they had offered a complimentary USB cable, as I am sure they must have quite a few in the lost and found. read more

Absolutely incoherent and useless customer service. I needed my rental car delivered to the FBO where small private planes land. This is a daily occurrence- yet the would not do it citing that I needed to cancel and rebook. I had to make the standard 7-10 phone calls until I finally got someone to answer (which is standard across the industry) only to be told they would not accommodate this very common and standard practice. Another reminder why I avoid enterprise, when Hertz in an option. read more

Easy to find in the airport down near baggage claim, We had absolutely NO problem getting our vehicle, and even got a free upgrade from an economy to an SUV. The folks were friendly and processed our pre-made reservation and had us out the door in less than 20 minutes. Totally would use them again read more

Hot, outdoors, long line, extremely slow service. What a yikes. Looks like all the auto rental places here have this problem though.

MEH - booked an ECONOMY & they gave us a Chevy Colorado - a TRUCK. It was that or a Minivan...not satisfied because we had to get to dinner before the restaurant closed, so I begrudgingly took it even though I was willing to wait but my hubs was hungry after our flight was delayed for 2.5 hr. - I don't know what else to say besides how I found it annoying that nobody did a vehicle inspection with us and there were scratches and dents on the side of the door which made me uneasy. I had them document it and that way we wouldn't be responsible for the damage when we returned the truck. read more

Enterprise Rent-A-Car - Car Rental Near Me - Fletcher, North Carolina

Courteous service but the wait in the line was about 35 minutes. Once you went through the counter you discovered that there was an unclear amount of wait for your booked car category (we had an SUV booked but they could not tell us when they would have one available !) So we had the choice of getting a minivan or waiting for however long it took for them to get an suv Poor planning. read more

Had a very happy experience. The gentleman who was working at the time was supremely nice and multitasking between different computers because they were consolidating systems. So Nice and helpful, very appropriate and friendly social Conversation while he was doing all the paperwork. The only issue was the car wasn't in the spot in the parking lot that was told to me, but i walked down the parking spaces , found it easily. Was very happy with the check in and car. Got a subaru forester, was impressed with all the safety features. read more

Absolutely awful experience at this location. Once we called Enterprise and had them change our location to Tunnel Road (they were wonderful!) it was fine. But, my husband reserved a car online, gave all information for a speedy pickup so we didn't have to spend much time in an airport during the pandemic. This is the only enterprise I've experienced that required a credit. My husband came out to the car lane I was waiting at (airport, can't leave car unattended) and got my card, went back in... all me a few minutes later, cashier needed my signature. We traded off at the car and I went in and waiting in line for a minute. I give them my credit card and she asked if Chris is an "additional driver" I explained he's the only driver but I'm the one with the card. Just then, a random women stands right next to me and gives the cashier her return slip and they carry on a 3 minute conversation. Another guy comes up and stands 2 feet behind me (cue Covid). I'm already freaked out and move away to give us space. The cashier finishes with the woman and the man steps up (thanks a lot, guy). Cashier assists him while my card and wallet are still sitting on her counter. Finally...my turn again and the woman is still trying to charge the additional driver and I explain he's my husband but I'm the one with a credit card... & (it's an enterprise policy that if we're married, additional driver charge doesn't apply) which is later confirmed by Enterprise customer service rep and apologized on their behalf . At this point I'm just "fine" I'll try to deal with it later and she says my husband will again have to come in to sign. So I send him back in and he has to wait another five minutes for a group ahead in line. Once he's there, she only says " she'll need to come back inside to sign credit card slip" (I'm losing it again as I type), BUT first she needs to get a reading off the car/group ahead of him. He's livid and says he just wanted to sign the damn papers so he can make it to the hospital to his dying father. She says not to curse and there's nothing she can do...That was it for us...as she's waking away he confirms if he leaves now we won't be charged. She still walking away, practically shouting "right" and she doesn't need to deal with it. Everything after this point is lovely, so appreciative of customer service and the Tunnel Road crew. Hubs is on his way and I'm fully vented. Thanks for reading read more

Easy-peasy. Asheville is a tiny airport, which means a tiny pool of car rentals and renters. I reserved my car online before leaving for my trip so all I had to do was hand over my DL and credit card and I was more or less on my way within five minutes of getting to the counter. I was upgraded from an economy (or maybe compact?) car to an SUV which made me a little nervous (I'm a little car type) but actually turned out to be handy due to its rear camera - backing up in a huge car is way less scary when you can see and be warned how close you are to other things. It was also probably beneficial having an SUV when we were driving through mountains on the Blue Ridge Parkway. So, thanks! All of the rental agencies share a small lot right outside the baggage claim, so finding the car was a snap. I wasn't given the opportunity to note damage to the car, so that made me a bit nervous. I snapped photos with my phone, and it never came up, but since I was using my personal insurance/credit card insurance I was a little paranoid. My only other small issue was not being quite sure where to return the car. In every other rental experience I've had there have been specific lanes/stalls/drop off areas. I drove in a few circles trying to find something similar at AVL, but surmised I was just supposed to park in an open Enterprise spot. When I dropped off my keys I confirmed this was the correct thing to do. If I need a car again in Asheville, I wouldn't hesitate to use Enterprise again. read more

There's a full compliment of rental car choices in the Asheville airport, but Enterprise clearly has the best prices. I'd noted that online and made the reservation......and so apparently had everyone else. There was a long line here and all the other rental car companies were empty. It was a bit slow since this was a one person operation, but I have to say that it's fairly easy once you reach the front of the line. The rental cars are right outside the door in a small lot and there's no attendant outside. There's not even a gate. Once they hand you the keys, it's walk outside and drive away. Coming back was just as easy. There are plenty of signs directing you back to the same lot and you basically just dump the keys in a drop box and walk to your flight. It's that easy. read more

Just weeks before I needed to reserve a car at the Asheville airport, I received an email from Enterprise offering 25% off my next rental as a new member of Enterprise Plus. I only needed a short-term rental (less than a day), because I was simply stopping over to return my 91-yr old father back home after he spent the holidays with us in Minnesota. When I mentioned this to the agent behind the otherwise empty desk, she said that he needed to ride home in style and upgraded me without charge to a full size Chevrolet Impala. I really appreciated the gesture and she was very pleasant. I also like the fact that the vehicles are literally just outside the door in the parking lot next to the terminal. Really very easy in and out and there is a gas station just south of the airport entrance for an easy fuel up. read more

I travel through Asheville every couple of months, but I only rent a car there on occasion. Last week was one of those occasions, and boy am I glad it was! I had reserved a full size car, but they upgraded me to an SUV at no charge (I rent from Enterprise a exclusively, and probably rent cars 1-3 times every month, including internationally). The Jeep Grand Cherokee they gave me was one of the most fun cars I've ever rented. I'm six months pregnant, so it was a little tricky getting in and out, but once I had hoisted myself up into that hunk of a car, the ride was smooth sailing. The car was clean, smelled fresh (no yucky "someone tried to hide the fact that they had been smoking" smell), and spacious. The gas tank was full (thank you - I HATE it when it's got a quarter of a tank and you're supposed to return it that way), and the guy at the counter was super friendly. Overall a fabulous experience, and just another example of why I do rent exclusively from Enterprise. They are the best! ***If Enterprise Corporate would like to contact me through this message I would be happy to provide as much feedback as you would like on my rental experiences in all of the various cities I've rented from you read more

I reserved a Luxury car (Cadillac XTS or similar) for a trip to Hilton Head Island for a function of the Disabled American Veterans. I reserved the luxury car because I and 2 of my fellow Vets are disabled and require certain space accommodations. I have a plate in my neck which doesn't allow me to tilt my head up or down. Imagine my surprise when they gave me a premium compact crossover SUV, an Infinity QX30. I went to the lot and attempted to enter the vehicle with no success. I returned to the desk, and informed the clerk of all of the above. He said that the QX30 is the equivalent of the Cadillac and is actually bigger inside. (You can Google the specs and see that isn't true, in any regard). I asked him if he would like to come out to the lot with some KY jelly and a shoehorn to help me get in the vehicle. He said "No, but the attendant in the lot will be happy to". I informed the lot attendant that I would require assistance getting in the vehicle. He laughes me off and watched me get horizontal to get in and fight my way to an upright position. I then could not reach out the open door far enough to reach the door handle as my head could not go out the opening. Since the attendant offered no assistance, I was forced to use my leg to get the door closed. Now, after being humiliated by Enterprise Rent a Car, I realize that my comrades will never fit in the back seat if this automobile. I was once a loyal Enterprise Rent a Car customer. Now they will be an example for me in every speech I give to our veterans. read more

I was happy to be served by 2 gentlemen that day as I found out that the location was wrong .. it was down the road and not in the airport, the gentleman was so kind to let me get the car in the airport location .. the process was like a breeze. When I return the car, it's also very easy and efficient .. I give my thumb up for the rental experience.. read more

While driving through this spectacularly beautiful part of North Carolina, Brevard, our minivan broke down. Thankfully we were able to coast the vehicle to a safe location. Once we got resettled, we knew we needed to get a rental vehicle. I searched DuckDuckGo and called Enterprise Car Rental and spoke with Stephanie C., who informed me that the rental counter was at the Asheville-Henderson Airport, only 10 miles away. Within 10 minutes after getting picked up, City Cab had me there. Stephanie was very personable and helpful and had me on my way in less than minutes. As it turned out, the rental rate at the airport was also quite a bit less than in the region that day. Thank you, Stephanie and Enterprise Car Rental! read more

Horrible service. Had a reservation and they cancelled it without any warning. Left several people without cars when they promised them a rental. Highly suggest do not use enterprise at the Asheville airport. Suggest using hertz instead, they were actively working to get us a car after enterprise failed to uphold their promise of a reserved car. The worker also did not seem interested in helping us at all, while other rental agencies were walking back and forth from the car lot to check on cars for us. read more

Clean car, got an upgrade from Robert who was awesome. Drop off early with a key box is effortless. Will definitely rent from them again!

If I could give it less than 1 I would. Misleading customer service that you believe is polite and will take care of you. Nope, just a bunch of people with their heads up their asses that can't tell numbers apart. They will overcharge you, most fees hidden and they will do it with a jackass of a smile on their faces. its not their faults of course, they are well programmed robots by a company who only cares about the dollar bills coming in. read more

Enterprise has had better maintained cars elsewhere. Although people at the counter are helpful and friendly you can Never get anyone to answer a phone when there is a problem. And there were a couple. Here we go: I had a month's rental. On the 2nd day I came out to find a flat tire. I know, it's not their fault. However, I had to spend the next 5 hours of my vacation dealing with the problem. First they did send a roadside assist to change out to the spare. Then I was told where to drive and hope to "fit in" the schedule at a Firestone tire dealership in an unsavory part of town. I asked Enterprise if they couldn't just come bring me another car and deal with this at their own service center? Nope...only a pickup truck or a 15 passenger van available. This location has few vehicles which I understand during high tourist season. 2 days later I came out to a dead battery. Had another service call. It was jumped and I called to insist I wanted to drive it and leave it at the airport and get a different car. This was a problematic car. I got little SUV, a Jeep Compass.( It's got too many blind spots, no backup camera.) I soon noticed a light and sound indicating the car needed an oil change. It was a low mileage car. I tried to call in to the AVL desk knowing that some engines require timely maintenance. No one picked up or returned my voice mail message. I had to drive down there and speak to a representative and have it noted. After more than a decade of renting Enterprise cars this location has been the Most Disappointing. I hope this is not true of other Rental Agencies at this airport. Will not rent from them again. read more

The car selection was good and price was really reasonable- even during the holidays! And there are discounts available on top of that. The staff at the Asheville regional airport was professional and friendly making the experience pleasant. We always use Enterprise for car rentals. read more

I rent at the Asheville Airport Enterprise location every few months and for the most part, have had a great experience. I once had to exchange a vehicle because of a bad tire and the original price I had locked in for the rental somehow got upped but I blame that on computers and not on the local customer service. Some of the customer service people are better than others, which is true in every business. The one thing I would say about car companies in general - everything is so computerized, programmed and locked in, customer service people are given little chance to deliver the best service in every situation. read more

I had reserved a small BMW SUV, but ended up getting the equivalent Infiniti. I wasn't impressed with the Infiniti and would not have paid for a premium car if I had known that is what I was getting. read more

Enterprise rent a car was super nice to me and my family during our trip home at Christmas in Hendersonville NC. When we went out to the lot and the original Hundai was not in the lot, they upgraded us to a 4WD Jeep Patriot. The Jeep came in handy when we had a black ice storm on New Years Eve and it was easier to carry moms wheel chair. read more

They charged me for gas although I had filled it up. Very surprising. However, they gave me credit immediately when I called ready to challenge. Overall a good company. JJS read more

Our car got a flat tire and there is no one that can help. No one answered multiple calls to Enterprise desk. We found out roadside assistance was down. Had to call customer service. They couldn't help and transferred us to road side assistance. In Asheville for only 2.5 days. How can a rental car company not answer the phone. The worst. read more

Reserved a car through their partner, Allegiant Air, when I booked my flight - which Enterprise encourages. Then, when I check in to get my car they tell me my accrued Enterprise points cannot be used for an upgrade since it was booked online through Allegiant....even though the agent could see my points on their system. Requested a four wheel drive vehicle for mountain roads and thought the price quoted was for such a vehicle. Then find out it is $10 more per day for the upgrade - again, couldn't use my Enterprise points for upgrade. Went out to the upgraded vehicle which had one flat tire and the inside screen with all the touch controls on it didn't work. Had to go back in to the desk where they gave me a very nice Tahoe vehicle. Not an easy experience overall. read more

Inexcusably bad service in my opinion, at this location on the date I tried to use them. I was one of several renters who arrived at this rental facility with a car rental reservation, only to be told by the staff that all cars had been rented out and that we were out of luck--and that we should try to beg the other competitor car rental companies at AVL for a last minute car. Luckily was able to procure the last one available--at a far higher price than my original rental contract with Enterprise--as otherwise would have been trapped with small children in the middle of the night, miles from my destination. Tried calling Enterprise customer service for assistance, only to discover that their customer service line was closed for the night and was referred in instead to roadside assistance who for obvious reasons could not help. After calling Enterprise customer service the following day, was told matter would be reviewed by corporate--but that their review turn-around time would take until the middle of the following week. read more

Very nice and accomodating. Needed a USB outlet and they allowed me to switch cars. Short line, very friendly and easy to deal with. Great price and allows spouse to drive at n/c. read more

I always get great service when using Enterprise. Their staff are the best in the industry. Always friendly, helpful and quick to get the paperwork done and you in the car. read more

The staff at the Asheville airport Enterprise desk is very friendly. There is usually only one person so there can be a waiting period if more than one customer shows up to rent a car. The cars are right outside the door so pickup and return is very easy. My only complaint is the policy that Enterprise has of chaining all of the keys to a car together on one key ring . You receive a huge mass of keys and key fobs that can't be separated. These are difficult and awkward to put in your pocket. Why must they give you duplicate keys (and the associated key fobs) all together on one inseparable key chain? Absurd policy. read more

I had a car reserved at another Enterprise location in Asheville, N.C but had to change because I needed to return it on a Sunday morning. They checked for me and got me a rental at the Asheville airport and I was very surprised. The price was great, and I had a great, almost new, Nissan Altima, that was a pleasure to drive. This location worked great for me as I was able to drop the car off on my way to church on Sunday. Good job. read more

Our plane arrived one hour late, which put us in at 11:00 PM. They were great they had the car ready and we were on our way in no time. I have rented from this location several time and it has always been great service. read more

As usual, I had a great experience renting a car from Enterprise. However, this time was the best because the agent, Keller Berry, went out of his way to get a nice car and give us suggestions and directions to a fabulous place for lunch. Thank you Keller, Dave S read more