I reserved an 8‑passenger SUV on Tuesday for a Thursday pickup, and out of nowhere they called me…read moreon Wednesday to say they didn't have one after all. I reminded them that I had a confirmed reservation, and the response I got was basically, "Well, the system says it's available, but it might actually be in the shop." That's unbelievable. I've rented from plenty of companies and have never had a reservation treated like it meant nothing. Because of this last‑minute mess, my family and I had to cancel our entire weekend trip to Minnesota. All of our plans, gone -- simply because Enterprise couldn't honor the reservation they guaranteed. Completely unacceptable.

I made a reservation at the west Des Moines store yesterday and I received a confirmation email and…read morea check in email. Only to get an email that there are NO cars available today. What kind of a business is this???

Two times now when my rental has been guaranteed they do not have one?? How can this happen?? And…read morewhat makes it worse is they did not care...it was my problem...

My daughter is going into her sr year in high school the first of the month we rent a car to go…read morelook at colleges. Every time we have gotten a different car and loved them all. I get the insurance and gas coverage so drop off is so easy. I pull up five minutes later I'm on my way home with my deposit back. The employees are amazing will ask what college we are going to this month and ask her how it went when we get back. Amazing rental experience!!!!!!!

I recently purchased a new to me 2023 Chrysler Pacifica. S & C added the rust detector monitor that…read morewas purchased through the dealership. I have since had them add window visors. a bumper guard, and had the windows tinted a little darker. Everyone is so nice and even let me bring my dogs with me one day. The work looks great and I highly recommend them.

Great guys, came in to get my 03 Subaru fitted with apple car play. Jason was fantastic advising me…read morewhich system and also showed me the controls . Highly recommend this business. Great pricing and efficiency at its best. Thanks

I've been renting from Sam for about a year now, and he is my new go-to car rental guru, and we…read morerent often. You're dealing with the same person every time. I cannot recommend him enough. I second others; Sam is just a regular guy; he's one of us. Except he's a much harder worker than I am.

Worst customer service The guy who work at the location was…read morevery RUDE and he refused to give me the rental and he didn't want to contact customer service. DO NOT come to this place.

I made a reservation with this location and two hours prior to the reservation. I was called to be…read moretold that the car wasn't available. , I understand that these things happen. But the person who called to tell me was extremely rude, yelled at me for not picking up my phone (although I returned the call in 7 minutes), lied about the number of times he tried to reach me, accused me of not being from the Des Moines area because of my area code overall had the worst customer service I really ever seen. I would've understand a simple, " I'm really sorry but we overbooked and don't you want. " What I received was the opposite of that and no matter how inexpensive a car through this location may be, I will never bring my business there.

I was charged an additional 19.98 in fuel after returning the vehicle full of fuel. Customer…read moreservice very hard to find through all the hassle and there is no one to speak to. I was on hold for 17 mins before hanging up the phone. I did not authorize any extra fuel charges on my card and will be disputed through my CC. Do not recommend this service at all. I feel lied to and very unhappy about my experience. When you are down in a tuff spot and in need of help Hertz will take avantage of this and push you further under the water.

Had a great vehicle for my needs that was very new and drove well, a Toyota. Rented for 4 days and…read morethey were very pleasant and it was extremely easy to work with them. Took pictures as I always do when I rent a car. Didn't have any trouble turning in the car. Would rent again.

Didn't have the vehicle I reserved. They ultimately found something 30 minutes later. They have an…read moreassociate that has a total smartass attitude that certainly isn't appreciated. Tried to bill me for damage that were previously there but I was able to prove that from my own pictures.

This company is great! They are top notch h professional and easy to work with. They are very…read morehelpful and answered all my questions very quickly. The pick up and drop off were easy to complete as well. The van was pristine and was perfect for our trip. We will be renting again if we need a van in the future. Thanks Rentavan!!!

We looked for an affordable 12-passenger van for our family trip to Branson and RentAVan was the…read moreonly place to offer vans that size. Andy let us come to look a his vans to see if they would work. We wound up reserving on the spot. Andy is very friendly was was extremely helpful and accommodating. When the van originally reserved for us had mechanical issues, he drove to an affiliate in Nebraska to pick up a replacement. We will definitely rend from him again and will recommend him to others looking for a large multi-passenger van.

Yesterday, I took my life in my hands by renting a truck from this location. I drove their 10 foot…read moretruck from Des Moines to Omaha and thought I was going to drive off the road several times. The truck should not have been put on the road. The tie rods had to have been completely shot. Even though driving conditions were perfect - sunny, moderate wind from the south, not a lot of traffic, every time I went down hill, I thought that I would lose control of the vehicle. When I went above 65 MPH, the truck would start to shimmy from side to side. If you rent from Budget, please ask to take a road test before accepting a vehicle. If the steering is loose, ask for a different truck.

We recently had repair work done to our 2015 Dodge Ram after an accident. The quote was quick,…read morethorough and professional. They offered to help set up a rental for us, got our repair scheduled quickly and the work was done quickly. When we picked up the truck the work was great, the repairs were meticulous and we could not even tell where the work had been done. They even went above and beyond and cleaned my truck! Very easy to work with and would highly recommend them!

My daughter paid cash for a car, got it home, everything quit working. Fobs would work, top won't…read morego down, gas tank won't open, glove box won't open, trunk won't open. Her money was taken by a guy named Joe Bisignano.

leaking & transmission went out day 1…read more i paid 10k cash for a denali pick up truck that was leaking soon as i bought it off their lot. joe rushed me into the sell lied to me. oil leak, others issues transmission went out in 9 months. they wont help. they lost my title. they sale junk cars they pretty up just to get it off of their lot. they only want money & dont care if it runs tomorrow. the have horrible service. save your money & time. the will rob you & run. they sell the warranties to get a percentage for the not cover most of the reasons why you would be paying for it & they know it. the manager said they get a lot of warranty tickets in all the time that means they sell a lot of cars with a lot of issues. they are ok with scamming people out of they're hard-working money,. they're savings money,. disability money, social security money, retirement money. they are beyond heartless. tell everyone to never buy from them. save them the stress. the worst car lot i have ever dealt with.