I've been renting from them for five years now (every time I've visited Montréal) and I've always…read morebeen very happy with their service and quality. Can't say enough good things about these guys.

I rented quite a bit of cars from different companies, but this Avis location is very special. It's…read morevery conveniently located and if you take a car for a few days and stay in area you can use hotel 10 parking (unofficially, but you will get a gate code from Avis) The most important thing is the proprietor of this place. Shabab is incredibly helpful and awesome person. Over time helped me to get very good deals on upgrades and called me when I forgot to top up the tank instead of charging me 3$ per liter. A+

Priceline had this at 4 stars. Reviews on Priceline said the wait was usually 15 minutes or less…read more This was favorable compared to the other companies that were 2 and 3 star for wait time. There were 3 agents working for both avis and budget customers. The line had at least 25 customers deep the whole time I was there. Over an hour to get to agent only to find that the cars were not cleaned yet and would take another 30 minutes. Horrible way to start your trip. Enterprise, Alamo and thrifty line were much shorter. This is as much a review on the accuracy of priceline as well.

Rented here for the first time last Christmas and was very pleased. The manager, Tony, was very…read morefriendly and helpful, gave us a free upgrade to a small SUV. This location is very convenient for people staying downtown, as it is in the main train station and connected to the Metro and the underground city.

Our experience started off with a misunderstanding and Thomas was efficient and helpful. Although…read morehe had nothing to do with the original misunderstanding, he compensated us and was very kind. He turned our experience around and we will definitely use Enterprise again. Thank you Thomas, much appreciated!

I recently had a very disappointing experience with Enterprise Rent-A-Car in Montreal (Outremont…read morelocation - 5403 Boul. St-Laurent). I rented a Toyota Camry in August 2025, booked through Costco, with a planned return later that day at the Ottawa Airport branch. During pickup, I did a detailed walkaround and pointed out several areas of concern. The staff member seemed rushed and repeatedly said that "any damage under an inch would not be considered." The issues I noted were acknowledged and marked as known damage at pickup. I drove the vehicle directly from Montreal to Ottawa (a 2-hour trip with no incidents), stopping only briefly for gas. When I returned the car at the Ottawa Airport location that afternoon, the representative confirmed that several damages were already listed as "known," but then pointed out two small dents -- one on the roof and another near the windshield frame -- that I had not noticed. I took photos immediately, as advised. Two weeks later, I received an invoice from Enterprise claiming I had damaged the right front fender -- something that was never mentioned at drop-off. This completely contradicts what was observed and recorded by their own staff at the time of return. Given the short rental period (6 hours), the direct route, and the inconsistent information provided, I believe this damage claim is unfair and possibly misattributed. I've rented from Enterprise many times before, but this experience has seriously shaken my confidence in how fairly they handle post-rental inspections and claims. I strongly urge others to take detailed photos and videos at pickup and drop-off -- even if staff seem dismissive -- to protect yourself from questionable charges.

Oh my god the worse company . The salesman is so rude and we stay outside in Sun for half hr …read more Never recommended to anybody.

Very friendly staff. Pick up and drop off was easy and smooth. No pressure and no hidden frees…read more Very fair and competitive pricing.

always stellar service Patrick's team always goes above and…read morebeyond car rentals are always tailored to your needs thank tou guys

Worst experience. We called for our 9:30 pre-reserved pick up as soon as they opened at 7:30 am,…read moreper the national reservation agent instructions. The person at this branch said it was too early to request the pick up, and to call back 30 minutes beforehand. I started calling at 9 a.m. and could never get through to anyone. I would be on hold until I was disconnected for being on hold for too long. After this happened a couple times I called the national number. I was put on hold while they tried to reach the local branch, only for a new agent to come on and for me to start the process all over. The national agent couldn't get through to the office either, and said they would leave a message on their system for the local branch to call us back. As you can probably guess, they never called us back. We needed this car to leave on a day trip out of town and now, four days later, we have still not received a call back! We luckily had no faith and booked the car with another company. Had we waited, our entire day would have been ruined. As it is, we were greatly delayed! I worked in Enterprise briefly and I can tell you that reserving a car means nothing. I understand that they can get busy, but not being reachable Whatsoever, even by the national company, is absurd. I've never had a problem with Enterprise in the United States, but I've heard horror stories about how they operate in Montreal after comparing notes.

My first time renting a car in Montreal. The last time i was here in town, i did not rent a car…read more Because i was only here for a few days. I love the selection of crs they had available. The car i picked suited me right. They have legitimate staff and cars here. and i like them.

This place is a complete joke. Do not get car from this location, as they do not have any cars…read more Waited two hours so far and still no car. National rep has gone home for the day. Only one guy working and just keep on giving us excuses after excuses.

This is located inside the bus station. The staff is friendly & professional…read more The manager upgraded me to a premium car for a 20$ extra charge. Overall the process was smooth without hiccups. He also didn't try to push damage waiver insurance, unlike some other rentals that I have been to previously. They accidentally added a fuel refill charge to my contract, but getting them to refund it was really easy. 10/10 would go back again.

Poor customer service, and cars that are not throughly checked by Enterprise for basic issues. We…read moregot a car in Ottawa that had no AC working, which we found out only after the weather got hot enough for us to need it. We drove 3+ hours in a very hot car; it was an uncomfortable experience. Upon returning the car at this branch in Montreal, we were told that in order to get any type of refund we would need to leave the returning ticket open, which meant no proof for us that we had dropped off the car we rented, or the time it got dropped off. After waiting for a long time to get a receipt, email or some proof that we no longer had the car, we were told that all was well but they could not provide us with any proof of return as we had not rented the car at their store, we were allowed to take a picture of their computer screen instead . So much bureaucracy! Not happy with Enterprise.

I am disappointed with the service provided at this hertz. Made me rethink ever booking a car with…read morehertz. Ended up getting a car at turo instead. Don't waste your time with hertz

Be careful when booking. They bounced me to a third party website and they changed the reservation…read moreto Laval. I called and because it was nonrefundable they wouldn't change it. The third party website Exonumyboolongs basically laughed and took my money as did Hertz.

Exceptional service. I had a reservation at the wrong airport. 100% my fault. Omaid went above and…read morebeyond and was able to find a car and matched the price. National has a life long customer.

Rented a Toyota from National at Montreal International Airport. Desk clerk was friendly and…read moreprofessional. The car smelled horrible inside with cigarette smoke odor masked with some horrible deodorant. GPS was in French only so could not understand commands or any part of it. Upon arrival to destination, ignition key would not let us remove it so we were unable to get our luggage out of the trunk . It ran out the battery during the night . Eventually we found the secret way to remove it...by positioning of the front wheels...,who would have known? Had to find a store to buy jumper cables etc. Bad start to our trip. Upon our return to the airport...to return our car rental, we were met by Joshua who was a kind, friendly and professional associate who genuinely cared about our experience. He listened to our trials and offered us a $ rebate to help compensate us for our inconveniences on the trip. Hope you give that young man a promotion and recognize what a treasure he is to your organization. He is a wonderful representative of your company and his empathy, more than made up for the dog of a car we had to drive around the area.