This is my preferred Enterprise location for personal and business purposes:…read more 1. Convenient location. Just a few miles from my home. 2. Very friendly and professional staff. Yes they are young, however they are always respectful, courteous and knowledgable. 3. They always treat me like a VIP! They offer upgrades, directions etc... They call me by name and remember my preferences... Sure it may listed in the system, but they make me FEEL special. 4. Clean cars and good selection of vehicle on hand. 5. Next door to a gas station...and there is a KROGER gas station within a few miles, which I love using my discounts. 6. Freeway accessible... 7. Simple, quick and easy service... I am usually done within 15 minutes unless it's during their peak times. 8. Fair prices: love the weekend deals and weekly specials... They're awesome! 9. Little stress... They seem genuinely committed to giving the best possible service all the time.

I walked into the building and two women came in six feet or so behind me. The clerk walked right…read moreup to the people who came in behind me to start helping them, completely ignoring me. He finished with them 8 or so minutes later and they left; I then asked the clerk if there was a reason why he had skipped me entirely. It turns out that he needed to help the people behind me because those people were returning a car and Enterprise had a shortage of cars at the moment. That is fine and well, but the clerk should have politely let me know that rather than just ignore me and the fact that I walked in first. I also work in a field requiring customer service, and you need to politely communicate - you don't just skip and ignore someone. I got up to the counter eventually, and then when I went to leave, the first man had my personal vehicle blocked in with a rental car even though there were open spaces on either side of me. The rep was standing there going over something on a tablet with a client. As I walked up, I said, "Sorry, I need to back out." He said, "He is leaving right now." Okay, cool, so I get into my car, start it up and wait 30+ seconds and he is still standing there talking with the guy, going over things on the tablet. So I hopped out and stated matter of factly, "I'm going to need you to move the car so I can get out." So the rep moved the car, no apology, which took him all of 15 seconds. This rep needs some basic lessons in common courtesy and communication [customer service skills], and I hope the manager I called and spoke to does indeed address it with him [doubtful, but one can hope]. I hate complaining like this, but hate being ignored and dismissed even more. So rude.

Had a great experience. Was able to pick up vehicle same day as booking. Made it really easy to…read moreextend more days by the email that was sent. Drop off was a breeze. Would definitely rent from this place again.

Our insurance company set us up with this Hertz location because they're close to Howe Auto Body…read morewhere we got our car repaired. Andrew called a couple times to check and see when we planned to pick a car up. He's the manager of this branch, and is friendly, knowledgeable, and professional. Everything from supplemental insurance, gas replacement, and other rental charges were explained thoroughly, so no surprises. He was also willing to stay a little later for a customer who called and wanted to pick a car up right around closing time. I chatted with the customer and learned he rents cars from this location often and always gets great service. When he took me out to get me situated in the Charger, he pointed out a couple scratches and I went on my merry way. The return went well too, and I can confidently recommend this Hertz location.

No car available when I got there (i had a reservation). Waited an hour…read more When I returned the car (a day early) got no confirmation. They said I'd get an email. Which never came. Then the bill! $629 instead of the $259 they promised! Scam artists.

Got into Detroit at midnight and all rentals were booked due to hurricane Harvey. Tried Executive…read moreCar/ Priceless rental and Peter was able to upgrade my vehicle and get out quickly. If you are in the Detroit area, forget all the others and go with Executive Car rental.

So I rented a full size van for 3 days and returned it early and they wanted to charge me 59.09…read morebucks ( see email) never before have I been charged extra for returning something early!

I made a 1:00 PM reservation here through work. I take a $40, half hour Uber, show up at 1:20PM or…read moreso and am told by some people waiting that they closed at 1:00 PM but the employee is there helping people regardless. I wait a bit while he helps other people and ask about my reservation. I am told that they tried to call me, they have no one way cars whatsoever and there is nothing they can do for me. He says my best bet is the airport. I am left standing outside in the rain to arrange another uber. Unreal

Excellent experience…read more Yes. You have to take two shuttles. The first from your airline terminal to the rental car terminal. The second from the airline terminal to Sixt. It took me a total of 15-20 minutes to get to Sixt after retrieving my luggage. When you arrive at the rental car area simply take the escalator downstairs and you will see a sign for Sixt. I called the number and the shuttle was there within minutes. It takes about seven minutes to get from the rental car terminal to Sixt. Upon my arrival to their office I was told that the economy car I requested was unavailable so they upgraded me to a BMW. Great staff. Great vehicles. Great price. It cost me under $20 a day. I've paid at least double that for a Corolla at the larger rental companies. If you can spare the additional 7 minutes in travel you should use this company.

We rented a car from Sixt feeling the rate was good. The car had a dent upon pick-up and several…read morewindshield chips almost looking like it was shot at. We took the car as it wasn't a big deal to us. We returned the car with no apparent issues only to receive a large bill charging us for the pre-existing damage. I have emailed Sixt with pictures of the windshield chips and dent with no response ever. I have also had the phone run around on multiple occasions. I have since read about them and have found out this has been an issue or many others resulting in a prior class action lawsuit. Rent from anyone but Sixt.

Predatory practices around required insurance…read more People were nice, but policies are awful We ended up taking a 2 hour Lyft instead Don't do it.

I very highly recommend this business if u need auto repair or a rental they will take care of u…read morethere staff are really good at what they do I wouldn't take my vehicle any where else there quality and value are top notch they are not like other mechanic shops who will over charge and tell u that the wrong thing is wrong with ur vehi cle. not mels auto there very fair and tell u what's really wrong with ur car or truck and will take care of ur vehicle and if u need a rental while ur vehicle is getting fixed they can take care of that most places don't have rentals on site they do I'm very satisfied in doing business with Mel's auto and rent a wreck bring ur vehicle to this business for service u won't be disappointed

Good afternoon the problem I had in fort lauderdale florida Oct 17 2025 was i picked out a car…read moremonths prior get there, me and my girlfriend. They say, pick any car, because I am gold getting the car ,so I was like ok cool so I pick the car soon when it was time to leave, they told me this car was registered to someone else twice. I had to go through that third time. They told me I had to put down a down payment. I remind you something. They should've told me before. I even got the car or even walked in the door not when it was about time for me to go. So my reviewNever do that again ended up going to enterprise this Willie J Mason

Couldn't even get a car. Made several reservations days in advance and every time they were "sold…read moreout". Person on the phone each time was incredibly rude.