Had a great experience. Was able to pick up vehicle same day as booking. Made it really easy to…read moreextend more days by the email that was sent. Drop off was a breeze. Would definitely rent from this place again.

Our insurance company set us up with this Hertz location because they're close to Howe Auto Body…read morewhere we got our car repaired. Andrew called a couple times to check and see when we planned to pick a car up. He's the manager of this branch, and is friendly, knowledgeable, and professional. Everything from supplemental insurance, gas replacement, and other rental charges were explained thoroughly, so no surprises. He was also willing to stay a little later for a customer who called and wanted to pick a car up right around closing time. I chatted with the customer and learned he rents cars from this location often and always gets great service. When he took me out to get me situated in the Charger, he pointed out a couple scratches and I went on my merry way. The return went well too, and I can confidently recommend this Hertz location.

This is my preferred Enterprise location for personal and business purposes:…read more 1. Convenient location. Just a few miles from my home. 2. Very friendly and professional staff. Yes they are young, however they are always respectful, courteous and knowledgable. 3. They always treat me like a VIP! They offer upgrades, directions etc... They call me by name and remember my preferences... Sure it may listed in the system, but they make me FEEL special. 4. Clean cars and good selection of vehicle on hand. 5. Next door to a gas station...and there is a KROGER gas station within a few miles, which I love using my discounts. 6. Freeway accessible... 7. Simple, quick and easy service... I am usually done within 15 minutes unless it's during their peak times. 8. Fair prices: love the weekend deals and weekly specials... They're awesome! 9. Little stress... They seem genuinely committed to giving the best possible service all the time.

I walked into the building and two women came in six feet or so behind me. The clerk walked right…read moreup to the people who came in behind me to start helping them, completely ignoring me. He finished with them 8 or so minutes later and they left; I then asked the clerk if there was a reason why he had skipped me entirely. It turns out that he needed to help the people behind me because those people were returning a car and Enterprise had a shortage of cars at the moment. That is fine and well, but the clerk should have politely let me know that rather than just ignore me and the fact that I walked in first. I also work in a field requiring customer service, and you need to politely communicate - you don't just skip and ignore someone. I got up to the counter eventually, and then when I went to leave, the first man had my personal vehicle blocked in with a rental car even though there were open spaces on either side of me. The rep was standing there going over something on a tablet with a client. As I walked up, I said, "Sorry, I need to back out." He said, "He is leaving right now." Okay, cool, so I get into my car, start it up and wait 30+ seconds and he is still standing there talking with the guy, going over things on the tablet. So I hopped out and stated matter of factly, "I'm going to need you to move the car so I can get out." So the rep moved the car, no apology, which took him all of 15 seconds. This rep needs some basic lessons in common courtesy and communication [customer service skills], and I hope the manager I called and spoke to does indeed address it with him [doubtful, but one can hope]. I hate complaining like this, but hate being ignored and dismissed even more. So rude.

I rent constantly and they are great at the Ann Arbor Plymouth Rd Location. They are speedy quick…read moreand kind. Amy and Jesse are my favorite car rental contacts!

Had a good experience! Alik was veryyy helpful with explaining everything to me and reassuring me…read moreof all the steps(:

After waiting for over 1.5 hours the manager refused to lend me the vehicle because I said I would…read morecall the 800 number after I take the vehicle because his price didn't match what I was quoted. It's an insurance claim and once I said I'd call the 800 number he REFUSED to lend me the vehicle saying he's already upgraded me. An upgrade that I didn't ask for that be did because he didn't have any cars but apparently I was supposed to be excited about a Nissan Rogue. Ace at least that's what he claimed his name was was extremely arrogant and left me stranded after spending way too much time to pick up a rental.

I was dropped off an hour earlier and expected to wait for my car. Staff processed my electronic…read morepaperwork and I was off in my rental car in 20 minutes. Great upgraded full sized car too. Very gas efficient. When I returned the car, staff was friendly and quick to check it out. Great car for a couple of days and great experience. Btw, I took pictures of the car before and after.. just in case an issue came up. No problems though. I have rented from this location before and they are 4/4 great.

Daughter opted to rent a car rather than miss work when her car needed a one day repair locally…read more Ended up costing her $160.00 for a 24 hr period which included insurance $30/day (up 30% recently, was $19.95) and $30 in gas. If you don't prepay gas, they charge $7.00/gallon. This is outrageous for a standard Nissan sedan for 1 day - no overages in time. With charges like this, no wonder so many people just call off work. Unfortunate!

So I rented a full size van for 3 days and returned it early and they wanted to charge me 59.09…read morebucks ( see email) never before have I been charged extra for returning something early!

I made a 1:00 PM reservation here through work. I take a $40, half hour Uber, show up at 1:20PM or…read moreso and am told by some people waiting that they closed at 1:00 PM but the employee is there helping people regardless. I wait a bit while he helps other people and ask about my reservation. I am told that they tried to call me, they have no one way cars whatsoever and there is nothing they can do for me. He says my best bet is the airport. I am left standing outside in the rain to arrange another uber. Unreal

TERRIBLE. DO NOT GO HERE. I booked and a confirmed a…read morereservation 2 days prior, they called me 8 MINUTES before my pickup at 3pm on a Friday to tell me they had no cars. I was already on my way in an Uber so I went in to talk. They told me I was "out of luck" and were unwilling to help try and find me a vehicle, they immediately absolved themselves of any responsibility whatsoever. Very unprofessional, terrible attitudes. They made me feel like it was MY FAULT and basically "sucks to be you". Oh and I had to Uber back, they were unwilling to even drive me home 15 minutes. $40 out of my pocket because Enterprise employee's don't do their job.

The gentleman refuse to rent to me because my address was different in their system, however, I…read morehave a valid driver's license. I than asked to speak to a manager, and he stated that he was. How does the mamger don't know how to handle a customer that is in need of clarity. Regardless on how many addresses I have; I have a valid addres right in front of you. They should have updated. He was salty and retaliated against me by not renting to me. I was in a car accident and my insurance sent over ALL THE PAPERWORK that was needed and he kept tryna find problems because they did not have the vehicle I supposed got under my insurance. This is wrong. They suppose to be helping not causing more stress. And I did not cause a seen nor did I yell. I remained professional and calm. Lastly, I asked to speak with someone above him like corporate he said there is no such thing. Sad. Update: I went to another Enterprise they apologized for me going thru this drama and chaos that this enterprise put me thru; especially with me already going thru that traumatic experience. From my car accident I had to come here and deal with his ignorance. Unacceptable. I will not forgive this. He shouldn't be a manager.