Predatory practices around required insurance…read more People were nice, but policies are awful We ended up taking a 2 hour Lyft instead Don't do it.

I very highly recommend this business if u need auto repair or a rental they will take care of u…read morethere staff are really good at what they do I wouldn't take my vehicle any where else there quality and value are top notch they are not like other mechanic shops who will over charge and tell u that the wrong thing is wrong with ur vehi cle. not mels auto there very fair and tell u what's really wrong with ur car or truck and will take care of ur vehicle and if u need a rental while ur vehicle is getting fixed they can take care of that most places don't have rentals on site they do I'm very satisfied in doing business with Mel's auto and rent a wreck bring ur vehicle to this business for service u won't be disappointed

This is my first time renting from Enterprise and it was a wonderful experience! The employees are…read morekind, courteous and show empathy for the customer. The shuttles are smaller but they seem to have enough in rotation. Our driver "The Candyman" offered a basket of free candy and he lifted suitcases on and off the shuttle. He even did a quick song and dance move as he loaded bags! He made my day. I will definitely switch all my rentals to Enterprise based on this positive end to end experience.

Unfortunately we did not have a good experience this visit on 12/20/25 at this Detroit Airport…read morelocation. My Husband reserved a Premium SUV almost a month in advance of our arrival date. We took the airport shuttle here and the line was super long. My Husband checked in, he has one of those great customer accounts since he frequently rents from Enterprise. Well, we saw several families waiting for their vehicles for over 30 mins. A majority of the time, an employee would come to talk to the people waiting on cars to ask if they would rather rent another class/type of vehicle. This was a RED FLAG and it happened about 4 times in 45 minutes. At an hour of waiting, a male employee comes over and asks if we would consider a Dodge Durango (which is not the suv class that we reserved). We let him know that it would not work for us, due to our party size and luggage amount. We have 3 people at and over 6 foot and 1 who is 5ft 8 inches, plus 8 pieces of luggage, backpacks, purses, etc., which is why we reserved a premium SUV. Meanwhile, 2 smaller (shorter and less people) got their premium suvs and drove off.... Another employee named Owen asked again (this is at 1hr 15mins) if we would take a Dodge Durango. Again, we declined and thanked him for offering. We then had to explain our party size and luggage amount. He said that they are checking the whole fleet including National and Alamo lots... Owen returns and asks my Husband to have a look at Jeep Wagoneer. My Husband said that it was not the class that we reserved, but it will work. Owen took a bit off of the price for the hassle and smaller vehicle class. Overall, they did not have the vehicle class that we reserved and paid for, it was snowing, it was cold, it was very bad. We waited a total of 1 hour and 45 mins to get a vehicle; even though we reserved a month in advance. I do not recommend this location during the holidays. When we brought the suv back, we prepaid for fuel and the estimated cost held on the credit card was set. We even brought the suv back with almost a half tank of fuel. The total was $40 over what the original credit card hold was. This place is a joke, scam, and most importantly unreliable.

It's a great airport, comfortable, with interesting shops. We always take a car service so I don't…read moreknow the parking situation.

I would highly recommend DTW Detroit Airport Car for your transportation needs. Don't let the name…read morefool you into just airport service, they offer more. I had to return to Michigan for a funeral and was looking for two SUVs to transport my family throughout the day. DTW Detroit Airport Car was the first to respond, the least expensive - several hundreds less, and the most communicative through Yelp, text, email or phone. The drivers were great, professional and helped our family in a time of need. Next time I need vehicle transportation while in Michigan, I would contact them first!

The best part of my Alamo experience at DTW this morning was my interaction with the agent,…read moreValerie. She was professional, efficient, and expedited my rental car transaction. The best thing I noticed was her infectious personality. She is a great ambassador for customer service for Alamo. The industry needs more people like Valerie.

Had a great experience in June 2025. While the airport is a bit clumsy to get to the rental busses…read morewith luggage, once getting there, it was super simple. Easy ride about a mile down the road. Had a short wait to be assigned my luxury rental. It was clean and in good condition. Drop off was a breeze as was the bus ride back to the airport

Can't get off the property. We just got our car, and they can't seem to find the information to let…read moreus drive away. Talking back-and-forth via walkie-talkie, probably gonna have to go back to the office. Very dysfunctional here.

A number of people waiting more than an hour to pick up reserved cars. It's 9pm and we are…read morestranded with kids. Don't rent from Budget at Detroit airport.

I was super happy with the service that I received at Avis on Middbelt and Vanborn. Frank was…read moreexceptional. We had some concerns renting from the airport but this location made up for the trouble that we experienced. I plan to rent all my cars from this location moving forward.

It took longer to process our rental car reservation than our actual flight. Avoid at all costs…read more Some in line with us had their reservations cancelled because they expired during the time they stood in line to be processed. A complete $hit show. The agents focus on Budget customers and ignore Avis clients. I phoned customer service during our wait and people became impatient and began to ask questions, why are you only servicing Budget and not Avis ? Why are the agents leaving, the agent on the phone heard all of it and only had the ability to answer, I'm sorry for your inconvenience". It took two hours to get our car and we had no time to familiarize ourselves with car, we had minutes to leave the lot or our reservation would be in peril again. All of this is a recipe for disaster. Just found out that we were double billed for our rental ! They must have made a killing if they did that to everyone yesterday ! The charges are pending so we can't have them corrected until after they take our money. Every agent needed manager assistance for each transaction and each rental process took one to two hours !