Several different guys running the store ever since the BIG guy left/fired now there someone new who does not want to rent you any cars because he will have to wash them after. Falsely claims all cars been booked while the lot was full with cars. Asked him to when these cars been booked he said to next week. i asked him to rent a me car for one day only rather then keep all of them parked (it was Thursday) and he refused. Bad service. Not recommend you dealing with this location. I called CS in the Corporate level but this clown would not start talking with you about anything unless you will provide him with your Driver License. So i refused and told him to go f himself and hanged up. Horrible company. Don't waste your time. read more

Do not rent from this location. They will literally defraud you. I was charged exorbitant cleaning fee for NOTHING! Returned the car as I received it. It struck me as odd that the agent/owner asked me if I had a photo prior to ripping me off. Hope something is done on law enforcement level soon to stop this guy. read more

I booked a car from here online, they took my payment and all. I went in to go get the car and this obese man told me I couldn't get it due to something not going through, which I think was a lie. This is a terrible unprofessional place to rent a vehicle and he had a STANK attitude on the phone and in person. I DO NOT recommend this place definitely go to enterprise up the road waaayy cleaner, friendly, and professional. NEVER AGAIN! I definitely got my refund back!! read more

I booked my car online for 12 noon but driving down with a baby and 3 dogs in an rv can get a bit challenging and we ended up there later than expected we arrived for pick up at 4pm but Avis location had a back in 30mins sign on front door and their hour are to close at 5pm. so I waited out front then another customer who was there before me said they were there forever waiting as well and at this point didn't think anyone was going to return which no one ever did! I called Avis customer service which was just as bad they DO NOT CARE! so I requested refund and went to enterprise which is right down the street from Avis. I highly recommend you skip this place and go with enterprise they were so helpful and nice! and close a little later than Avis and everyone stays til closing! read more

Avoid this place at all costs. Earlier today, I rented a car for a Noon pickup. I was running 5 minutes late to pick up my car, and realized that I would be arriving at 12:05 (5 minutes after they were closing, because it was Saturday). I called the store and spoke with one employee and his manager to let them know. The manager said that he would wait until 12:05 for me, but he "had somewhere to be" and wouldn't be able to wait any longer. When I arrived at 12:05, as promised, the office was closed and both the manager AND his employee were gone. This has left me carless and stranded here for the weekend. I'd highly recommend going down the street to Enterprise. Sadly, they didn't have any cars left for me today when I checked with them, but they were super friendly and informed me that they always wait for their customers to pick up their cars on Saturdays, even after they close. read more

**BEWARE** Super shady business!! On 11/11/20, I made a reservation to pick up on 11/12/20. When I got to this location on pickup day there was a sign on the door that said "we are sorry for any inconvenience, but we had to close today. Please call customer service." Customer service escalated my call, and told me I could rent from a competitor and they would reimburse the difference. So I did, and now they will not reimburse me because I had an SUV reserved with them and rented the only thing available from a competitor, a Ford Taurus (A CHEAPER VEHICLE). It was their way of getting out of paying me!! So now I lost my prepayment with them $100 and had to pay the bill from the competitor $300. So good luck renting from these guys. **It is a gambling game and the house always wins** read more