No cars available. Flew across the country with a reservation and they have no cars available it's 11:30 at night and they have no cars. The useless employee at the counter thought it was funny. Disgraceful. read more

Avis Rent A Car - No cars available. Flew across the country with a reservation and they have no cars available it's 11:30 at night and they have no cars. - Car Rental Near Me - Baton Rouge, Louisiana

If I could give zero stars, I would. First off they gave me a vehicle that was full of roaches. However we did not notice until the following day when all of the seats and luggage were covered in creepy crawly ROACHES! The first night we received the vehicle some of the passengers felt something crawl across their feet and legs but thought, hey it's Louisiana, maybe it's just a mosquito of some sort. But we were sadly mistaken when we discovered Roaches crawling all over the vehicle. When calling to advise Avis that we needed a replacement vehicle, they advised that we had to wait two hours for tow (in the rain) before they would replace the vehicle for which we would have to take an Uber back to Avis at the airport, after tow arrived to retrieve a new vehicle. Well since it was 10 pm at night and Avis closed at midnight, if we would have waited, Avis would have been closed by the time we arrived with tow and then we would be stranded without a vehicle. So in shear desperation, we drove this roach invested vehicle 30 mins back to Avis to exchange it for a new vehicle! Now, not only were my plans ruined for the weekend, but the replacement vehicle was too small and not in the same class as the vehicle rented. The whole situation was a big inconvenience. But do you think that Avis cared? NO! They still charged me for two of the four days for the rental even though it was replaced with a vehicle that did not meet my needs. You would think for the inconvenience, the whole rental charge would have been reimbursed. Then after they advised that they would take $200 off of my bill, they still charged my credit card the full amount! What is wrong with this company. No one should have to endure what me and my friends had to endure this past weekend! DO NOT RENT FROM AVIS, BUDGET, OR ANY OF THEIR AFFILIATES! THEY DO NOT CARE ABOUT YOU AS A CUSTOMER, THEY ONLY CARE ABOUT THE DOLLAR! read more

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Wow! Had an Avis car for less than 3 weeks and the car issue lights etc started coming on. Called to get a replacement and an hour later they said the car was ready and they sent us to the Baton Rouge airport for a replacement. They told us we wouldn't have to wait in line. We get to the airport and they tell us we will have to wait another hour. So, if you are planning to rent a car, don't use Avis. You will regret it. read more

Dishonest advertising on fuel package, does not state you will be paying for full tank regardless of how much gas you use on app when filling out rental. Was blocked from completing drop-off at all because of bug in app during process. Avis called me two days after drop-off to ask if i had dropped the vehicle off. Did no one check? Preferred Plus membership means nothing. read more

Avis Rent A Car - Car Rental Near Me - Baton Rouge, Louisiana

Avis needs an entire new fleet of cars. I reserve cars often and they almost Never have available cars when I get to the counter. Unfortunately, they're the only company besides Budget that ever allows reservations so options are few, since they rent from the same counter. I reserved for 10 AM. It's over three hours later and I'm still waiting for a car. Several other customers are also here awaiting cars that weren't available. They've offered electric cars and SUVs. Apparently, no one wants these and they're in abundance. "Don't allow reservations for small cars if you don't have them. Don't waste my time. You should be out of business with the below one star customer service you offer." Add-on: After three hours of waiting, I had an altercation with an employee who just told me they won't have cars of the class I reserved. She knew that but didn't disclose it. She canceled my reservation so I have no car now and no other rental agency has cars. I will be seeking counsel for the treatment I've encountered today. read more

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Vickie was the human form behind the counter when I came in needing anything with four wheels to get me to Houston. My son had been careflighted following a medical emergency. The lady behind the counter couldn't have made this horrible experience in a parent's life any more terrible. She went out of her way to be wretched for no reason. I was holding back tears and as calm and patient and nice as I could be (I literally had no excess energy to be mean to anyone) and she was just hateful. During the bizarre encounter, she actually took a personal call on her cell phone and after a while informed the party on the other side she HAD to work because of a customer. I asked a follow up question to understand their toll policy, and she went truly above and beyond to not be helpful all while putting her rotten personality on display front and center. Imagine my instant regret when I asked where the parking garage for rental vehicles was. As I carried my hotdog folded contract papers, mentally preparing myself to find the garage and the long stressful drive ahead of me, she began what sounded like inventory of keys. But Donkey Kong on steroids style. I've never given much thought to a key faab being nonfunctional, but running one over with an International Harvester would be a walk in the park compared to the anger she was taking out on those poor little existences of what was yet another bane of her employed working existence. To terminate her and grant her unemployment would be too kind of a favor in her benefit, but she has no business working with people or in customer service. The experience somehow got worse from there, though. My hotdog folded contract directed me to a vehicle bay that didn't exist and car keys to a vehicle I later learned was in a return line to still be checked in and/or cleaned. Thankfully? Sammy, who I assume oversaw returns, was just as confused as I was. He gestured to a Camaro. I really had no preference, but one of my friends who helped me get to the airport pointed out I'd considered an SUV since that's what I was used to driving. As quickly as he pointed to a Tahoe he had available, he regretted it (he'd glanced at my contract and I assume he didn't want to eat the cost-- I understand). He backpedaled and pointed to a minivan. At this point, we were splitting hairs. I told him I truly didn't care BUT I wasn't driving a minivan (after how this fiasco played out, I decided to hold on to some sense of dignity) As he hemmed and hawed, he was finally told to refund my money and let me leave or get me in a vehicle ASAP, because enough time had been wasted. Truthfully, I needed to be in Houston 6 hours ago, but that was no one's fault here. Ah Sammy. He would have won a race against a sloth, barely. When he got back, he didn't bring me my original contract or a new one. He told me not to worry about it. So that's how I ended up rocketing up I-10 in a camaro..... pretty practical for a ninny who obeys speed limits... I've never been flashed by more drivers in all my life. Or so disgusted by a customer service representative. Once I got to Houston, I found no updated contract in my email. So I sat on hold for 25 minutes outside the hospital before finding out whether or not this car was expected or if they were expecting a charger I didn't receive. Not to mention this vehicle wasn't clean when I got it, no one did a walk around (so I took pictures of the existing scratches), the gas tank was not full, the oil life was low. And Vickie? I asked her to help me select the Avis return location closest to the medical center in Houston. She selected the furthest in Houston proper. Next time, I may just have to call an Uber. Then again, if there is a next time for something like this, I'll probably give in to a stroke or a heart attack. Information overload and humor aside, I wouldn't rent from these folks. I actually used to work for Budget Trucks and am shocked they'd let the Avis side of their business (the money maker of their operation) operate in this manner. Because I'm not the only one with such a terrible experience with this exact representative. read more

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On November 23 (Thanksgiving Day), my father and I arrived at Baton Rouge Airport. We picked up our luggage and went to the Avis counter to pick up our car. Our connecting flight from Houston was delayed, so we were anxious to get our car and drive to our house. When we arrived at the counter, no one was there. We waited a few minutes and a gentleman who was returning his car said there was no one from Avis anywhere in the airport. No one was at the counter to deal with the people who needed cars, and no one was in the parking lot to deal with the people returning their rentals. We had to return to the airport the next day to get our car. A very nice young woman (I believe her name was Crystal) and a young man ( I believe he was the manager) were attempting to deal with the long line of people who needed cars. This is not the first time we have had problems at the Baton Rouge airport Avis counter being understaffed. Avis, please do the right thing and hire more staff! read more

We reserved a car online and we had to wait 2 hours to get our rental. There were 12 people ahead of us! When we were finally called up, they didn't even have the right vehicle we reserved. They offered an SUV instead of the sports car. When we posed our concern, the representative told us that this is a 1-800 problem and that we can choose not to rent. So we were trapped to rent this vehicle. Before I signed the contract, I asked if we will still get it at the same rate. She said yes. When we arrived to the car, I noticed on the receipt that we were charged $90 more on our daily rate. Talk about a bait and switch. Do not go to Avis. What a bunch of crooks. read more

As a "mini" traveler, I get to see and hear everything at all of the places I travel. Mostly, you learn by listening as most vendors are friendly and thankful for your business. Not this Avis. The representative (no exaggeration or cliché) was one of the worst I have encountered. Her "I don't give a shit" attitude is a terrible perception of Avis. If this is the culture of Avis, then the bad reviews speak for themselves. Never again! read more

If I was able to, it would be zero stars. I rented a Ford Fiesta Matchbox car from tues late afternoon, to thurs early morning. Car actually was pretty fun to drive, and parking was an ease too. However, car smelled like cigarettes to start...no worries. Gas mileage was phenomenal too...I only needed to add 5.90 in fuel before returning. So here is where my beef is with Avis...my total bill was $309.41! Is it me, or is this outrageous! Whatever you do, don't go here because you will get ripped off. I travel a lot, and have not used Avis in a long time...and will not go back. I wonder what the expense would have been for a regular sized car! Needless to say, I've attached a photo of the receipt and check out all the "additional" charges. Thank you Avis, and I hope this post makes everyone consider the additional cost of renting a car from you, or doing what I normally do...get lyft rides! read more

Avis Rent A Car - A whole lot of additional charges!? Wow, Avis...you should be ashamed of tactics like this! - Car Rental Near Me - Baton Rouge, Louisiana

Do not be late; you will be charged a full rental day. Review your statement carefully; I was charged for gas and the vehicle was full of gas when I returned it. The Baton Rouge Avis office could care less. I will not be a return customer. read more

Like other small Airports (for example, Des Moines), the Avis (or any other rental car company) desk is low tech. There's no Preferred board that indicates your spot, with the key waiting. Instead you go to the desk (several steps from baggage claim) and wait in line. Existing reservations are handled relatively quickly, but if you're behind a newbie, it will be a wait. On the positive side, your car is a short walk down, up a floor and a few steps beyond. There's no shuttle, no guard checking you out of the parking lot, and no complications leaving the airport. I often return the car very early in the morning. That means that the Texaco station (for last minute gasoline) is usually closed and that I have to fill out the Avis paperwork for miles and gas, and deposit the keys in a designated box. Usually within a couple hours, my electronic bill is in my Inbox. read more

My flight was 3 hours, I waited in line for 90 minutes as 1 person waited on 15 people ahead of me. Why was only one person working when they knew through of reservations that 15 customers would be there during this period. This is totally unacceptable and I will never use your company again. There was just a lack of customer service, there was ZERO care or concern and I will no longer spend my money with your company read more

BOY, does this location suck! No Avis first booth in the garage (it exists, but is not used) - CHECK RUDE as hell staff (this is my biggest challenge I think.. goes against anything I have heard/ known about Louisiana Hospitality) - CHECK Disgruntled overworked employees - CHECK understaffed location - CHECK lost items never found (I get a call from Avis saying they found my badge that I loast 3 months ago, but when I get there to get it, they say they cant find it anymore.. right.. thanks!) - CHECK Snakey lines that take forever - CHECK No Free upgrades/ change of car if I need one ( I have been renting with Avis for the past 3 years, pretty much EVERY week for work, yet these guys eyeball me if I ask for a better car than a ford focus) - CHECK DOWN-grading my rental (I book an intermediate, and yet I end up with a Ford Focus! I would live with it, but then I check my receipt, and I am STILL Charged for an intermediate!!!! ) - CHECK So glad I am going to be almost done with this place..! Peace out people.. hope to NEVER have to rent with you again!! read more

I use Avis whenever I rent a car in Baton Rouge. I have found them to be courteous and reliable. The cars are always clean, and they have exactly what I have reserved. read more

I was told on numerous occassions OUT RIGHT LIES concerning the rental policy regulations. ( Good thing I am one of those persons that actually reads the fine print). When I called the 800 customer service number even they lied about the cancellation rules. My wife was harrassed and jerked around for little more than being the wife of a black man that had the audacity to ask questions. What a group of petty Evil people. Absolutely terrible customer service. read more

Ok, after a couple of months of flying into Baton Rouge instead of New Orleans, I can honestly say this Avis location is ok. I never have to wait for my car, and since the first time there's never been a problem with my receipt. My only real complaint is that (even though I've asked them not to several times) they keep upgrading my rental. I don't know how to impress upon them that when I say I want a compact car, I really want a compact car. Not a freaking boat of an SUV. Ah well, I know they mean well - and at least it's less of a headache than MSY and their crappy mustangs and misdirected parking tickets. read more

This company rarely gets it right. You reserve a small car, get there and there's only SUV's. I don't rent without specifying the size car for that very reason. If you don't have cars available, don't allow reservations for them. I've had the same person I encountered today try to give me a pickup truck until I declined and was about to go elsewhere. Then she suddenly Found a car. I've never run into this issue with other car rental agencies. Also, the first thing I saw when I opened the door was a used hairpin on the console. Nice cleaning job in the midst of Corona virus. Avis is the bottom of the barrel! read more

AvisBudget group sucks.. vickie from budget is horrible at customer service!! She has a stone face and never smiles!!! do the world a favor and just rent from enterprise!! read more

This is a fluid review depending on the average service I receive at this Avis location. It has been downgraded back to a one star. I would like to give it zero stars if possible. The service her is way below par. I will say about a triple bogey. I rent non stop from Avis and never receive an upgrade with out basically demanding it. Service is slow, people not helpful, little selection of cars. I will say that there are two individuals there at are great, but the rest of them sink this ship. Leslie is great! read more

I dont know how long they been in that corner, but they definitely use 1980s computer and printers. Most of the time, they are trying to figure out their computers or printers. Their Cars has smell of cigars and the refreshener they use for the car is so strong that u gonna get headache. I had a surprise charge of insurance that i was never informed, and u may get surprise downgrading of your rental. Theirs cars are chevy impala ( No USB or Sync and automatic cigar smell in ACs ) , toyota camry, ford focus... Just Horrible Service. Spend couple more bucks and get good car from herts or enterpriser. read more

When I returned the car, I was overcharged by $1,000! Since I had to swap cars for the required oil change, they had restarted my contact so it looked like I had only had a car from them for a week verses five weeks. I was running to catch my plane, so at first I didn't notice it. I caught the mistake and had to go back to have the price adjusted. I am so not impressed with this company! read more

I rented a vehicle from this location on 3/04/2017 @ 9:37 am and returned it on 3/04/2017 at 8:37 pm. I called the location on 3/5/2017 to verify no other charges and was told they didn't have the vehicle. To make a long story short, I was going to be charged for this rental when it was parked in the returns lane. The front desk agent said I never returned the keys so I had to hire someone to go search the garage to prove it was there since I had already returned to to my home in Houston. The vehicle had been detailed and moved to Avis D05 spot to be rented out again even though they claimed they never received the keys. Then I was told the cameras in the rental area of the airport did not work so they couldn't verify who was working behind their front desk when I returned the vehicle. This has been a nightmare so after proving they had the vehicle the entire time. They decided to charge $77.00 for 5 gallons of gas that they claim the vehicle was missing but I returned it on full. NEVER rent from this location. This is a scam and they purposely overcharge their customers. I ended up paying $54 for the initial rental and another $77.00 for 5 gallons of gas but the alternative could have been worse considering they claimed to have never received the car or the keys back..... read more