The car I was given smelled like a box of cigars had been smoked in it although it said it was a…read moreno-smoking car. It was otherwise clean. I tried to return after 24 hours to switch out the car since the smell was giving us all headaches. I was told there is nothing but a pick up truck because all the remaining cars had reservations. We could not use the pickup truck and opted to keep the disgustingly smelly car and exchange it in New Orleans airport the next day when we were headed that direction. At the New Orleans Airport, we had a great selection of cars, and we got to choose and sit in all of the options to make sure it didn't smell or have any issues. We chose a new Ford Escape and 10 miles down the road we had a pipe fly off a car in front of us, go under our vehicle, damage the plastic guard plate, which required us to go BACK to the New Orleans airport to exchange again. They were WONDERFUL and got us in and out within 20 minutes with another car. The staff at the Baton Rouge airport was very accommodating and helpful when we returned the car in the end, and they did credit us $100 for our trouble. It would have been nice to have gotten a clean car in the first place.

Never had a problem at this location. Literally have my car ready to go when I land and the return…read moreprocess is easy!

Can I give ZERO STARS?!…read more Let's start with the good....service desk employee was friendly, I have a car Now the rest. I rented a small SUV and instead have a small sedan... that's all they had. The car has a broken windshield-right in drivers sight. The car is absolutely FILTHY. No one seemed to care - they noted those items and the damage and sent me on my way. Absolutely disgusting- had I not required a vehicle and prepaid I would have walked away.

Watch out for Budget scam!…read more We had rented a Budget car as part of a 3-day vacation package from Costco travel to visit family. I didn't drive much and, except for the fuel use charge of ~$33 (much cheaper if I had refilled prior to return), returned the car in the EXACT condition on time. Budget attendant checked out the car, issued the receipt with the fuel charge and we were set to go ... or so I thought. 2.5 weeks later, I noted a charge on my credit card for $334 which, after contacting Costco travel, was due to "glass/windshield damage" which had to be replaced. This was so bogus because such damage would have been obvious to me, my passenger, and the Budget attendant. I called Budget main number and asked for info on the location of the glass/windshield damage. The agent could not provide any information. She offered a one-time "courtesy refund of 50%" but I am still mad as hell for some BS charge. Perhaps Budget Rental is desperate to bring in extra revenue to survive. Beware customers: since it happened to me, it can happen to anyone who returns their car in the same condition, and still get charged for some bogus scam.

In 30 years of renting a car charged me to pick it up a hour early! Last car I rented from them…read moreneeded a break job the rotors were warped and vibration every time I would apply breaks.

They overbooked, and not by a little bit. More than 10 people are stuck at the airport with no…read morevehicles. Last several times I was here, the cars smelled of smoke.

Update: the charges posted to my account. So no car, horrible customer service and enterprise still…read moretook nearly $1000. Seriously save your money and time and rent somewhere else. Oh and top of that, the manager texted and emailed me to send her my debit card number through a text message like cybersecurity isn't an issue. The fucking audacity. How stupid can you be? Pick up the damn phone and call someone. Update No. 2: I disputed the transactions through my bank and have been fully refunded. Customers, do not utilize this Enterprise location.

Won't answer the phones. They're either completely understaffed, don't care at all about customer…read moreservice, or both. This is a common theme with most of the Enterprise rental locations in the Baton Rouge area. Hertz has much better customer service, and I highly recommend them over Enterprise. Update 1: I have emailed their customer care per their request. My hopes are not high as they have completely ignored a previous complaint about this exact same issue. I will update this review with whatever the outcome may be. PS... I listened to the phone ring non-stop this morning at their Baton Rouge International Airport location for 37 minutes before having to give up. Update 2: No one from this location ever called me. Customer service never called me. The customer service at Enterprise SUCKS! No one cares at all. If I could give them zero stars I would. Spend your money elsewhere.

No cars available. Flew across the country with a reservation and they have no cars available it's…read more11:30 at night and they have no cars. The useless employee at the counter thought it was funny. Disgraceful.

If I could give zero stars, I would. First off they gave me a vehicle that was full of roaches…read more However we did not notice until the following day when all of the seats and luggage were covered in creepy crawly ROACHES! The first night we received the vehicle some of the passengers felt something crawl across their feet and legs but thought, hey it's Louisiana, maybe it's just a mosquito of some sort. But we were sadly mistaken when we discovered Roaches crawling all over the vehicle. When calling to advise Avis that we needed a replacement vehicle, they advised that we had to wait two hours for tow (in the rain) before they would replace the vehicle for which we would have to take an Uber back to Avis at the airport, after tow arrived to retrieve a new vehicle. Well since it was 10 pm at night and Avis closed at midnight, if we would have waited, Avis would have been closed by the time we arrived with tow and then we would be stranded without a vehicle. So in shear desperation, we drove this roach invested vehicle 30 mins back to Avis to exchange it for a new vehicle! Now, not only were my plans ruined for the weekend, but the replacement vehicle was too small and not in the same class as the vehicle rented. The whole situation was a big inconvenience. But do you think that Avis cared? NO! They still charged me for two of the four days for the rental even though it was replaced with a vehicle that did not meet my needs. You would think for the inconvenience, the whole rental charge would have been reimbursed. Then after they advised that they would take $200 off of my bill, they still charged my credit card the full amount! What is wrong with this company. No one should have to endure what me and my friends had to endure this past weekend! DO NOT RENT FROM AVIS, BUDGET, OR ANY OF THEIR AFFILIATES! THEY DO NOT CARE ABOUT YOU AS A CUSTOMER, THEY ONLY CARE ABOUT THE DOLLAR!