I reserved a 12-passenger van for Mother's Day to take a group of deserving mothers on an outing in…read moreLA. I reserved in person to pick up at 12pm but when arrived at 12:10 the whole place was closed and locked up. The person who made my reservation put the pickup at 12pm and did not tell me they closed at 12pm so that pick up time was not even possible. Why did you even allow this? They should have told me they close at 12 and made my pick up time 11am or anything earlier that 12pm. They ruined all our plans for Mother's Day. When I called to complain about it, they were unapologetic and did not care at all. This is terrible customer service. I will never rent from them again.

I went online inquiring about a passenger van to rent no call back, so I just went inside instead,…read moreonce I walked in wasn't so bad then continue to have a conversation with Jeff Canada at the front desk about miles per a day and extra questions he became very frustrated and rude....recommended to this place which wasn't a good idea they need better customer service ,so I just went to hertz instead

Luis was super nice from start to finish. The wait was about an hour, which did seem a little long,…read morebut his friendly attitude and great service made a big difference. He was just as kind during the return, and I really appreciated how pleasant and professional he was the whole time.

So friendly and amazing service! I had left with a compact car but there was a noise so I gave them…read morea call & they told me to come in for a switch out. I ended up getting a free upgrade to mid size with same rate!! Car is freshly washed & cleaned before use. They always answer the phone & make it SO easy to extend your rental. Would come here again!

We phoned this business at 3:25 in the afternoon, told them our car was broken down and we needed a…read morerental. We gave the agent the address of the repair shop we were at, and told him we needed somebody to come to us. He said that somebody would be there at 4:00, but due to a language barrier, could not ascertain whether they would be picking us up or bringing a car. At 4:15, we called again to find out where the driver was. We encountered a much worse language barrier, but managed to understand that the agent would look into our reservation and call us back. At 4:30, we made a third call. This agent spoke good English. She verified our reservation, apologized for the inconvenience, and said that the driver was running late and would pick us up next. Then she changed her mind. They don't pick up people outside of a five mile radius. (The shop was 5.2 miles from their business. I checked.) She apologized for the inconvenience, and said that the first agent should have checked before booking the reservation. We were trying to figure out how that error was our problem, and questioned her about it. She put us on hold to "check into it." Then she came back, apologized again for the inconvenience, and repeated that we were outside of their pickup area. They made a reservation (they were sending us texts about it), but refused to honor it. The conversation deteriorated into a back and forth of, "What are we supposed to do?" on our end, with, "I understand, I'm sorry for the inconvenience," on her end. Then the story changed yet again. The driver was going home at 5:30, so it was too late for him to come get us. She suggested that we drive to her. Well, if we had a car, we would not need to drive to her, would we? We finally hung up on her and tried desperately to find another car rental, but it was almost 5:00, so we were too late. The moral of the story? This Enterprise dealer threw us under the bus and stranded us - and a sidewalk covered with our belongings - in a car repair shop after committing to picking us up.

A recall on my car and the dealership being out of loaner vehicles landed me in a rental car for a…read morecouple of days. I didn't even know this location existed, but the dealership shuttled us here to hook us up with a vehicle. They called me on the way to confirm and verify some information. Upon arrival, I was greeted and helped immediately. A $100 refundable deposit was required of me for incidentals, plus a $2.03/day vehicle license and recovery fee. Once the paperwork had all been handled, I sat down to wait for a vehicle as there were a couple people ahead of me. I didn't know it at the time, but since the dealership was footing the bill, I had to stay in the same overall make of the dealership, so when they walked me out to a Chrysler Pacifica van, I wasn't exactly excited, lol! No offense, but I'm an SUV girl and I like sitting up higher off the ground LOL! I was however, VERY thankful to have a vehicle, so we made do for the 3 days I had the rental. When I received word my car was ready for pickup at the dealership, I was delighted to find out I could return the rental to the dealership and they'd take care of the rest. I did call Enterprise to make sure they were okay with that, and they confirmed it wasn't a problem at all. Thank you, Enterprise!

I arrived at Enterprise a few minutes after they opened. The staff was busy however, they made sure…read moreto address every customer as we entered. I was exchanging a vehicle that I had rented due to a smoke smell in the vehicle. Avery came up to me and asked if I was returning a vehicle. I explained to her what I was doing, and she took the keys, the information needed, and went out to find me a vehicle. She was very helpful in finding me a vehicle, and I was able to go back to work on time. Thank you, Avery for your professionalism and kindness. It was greatly appreciated.

After a motorcycle crashed into me recently, I've been feeling a bit on edge, so when my rental car…read morestarted beeping that it needed service, I panicked. I called Enterprise and they switched it out right away. What really stood out, though, was the reassurance and empathy from the front desk and from Avery, who handled the transfer. During an already stressful time, their compassion and customer service made a huge difference. Truly grateful for the support

Independently owned , In the same shopping center as the Jurupa Hills Animal Hospital…read more Met Avi at the front desk , he provided superior customer service when we came in to pick up our car for the weekend. He also upgraded our rental from a Tahoe to a suburban, definitely didn't expect it, which was really nice and we could use a little more trunk space . My first time here at this location and won't be my last . Great service!

Extremely disappointing experience with Hertz. I picked up my rental and the gas tank was at 3/4…read more According to them, it was "slightly above." When I returned the vehicle, the gauge was at 3/4 again -- but now they claimed it was "slightly below" and charged me $50. Anyone who's ever pumped gas knows it's nearly impossible to get the needle to land on the exact microscopic spot it was at before. Gauges aren't that precise. Penalizing customers over a hairline difference on a fuel needle feels petty and dishonest. I tried explaining this to the manager, Avi, but it was a complete waste of energy. No flexibility, no common sense, no customer service. Be aware -- if you rent here, take photos of everything and expect to be nickel-and-dimed over technicalities.

If I could leave zero stars i would. This was the worst…read moreexperience I've ever had with a car rental. The bad experience started from the second i walked in the door to pick up my reserved rental when the clerk was rude, which I chalked up to the possibility that i wasn't reading his behavior or tone accurately. Unfortunately the issues continued as soon as i drove away in the car when the dash reminded me that the car needed an oil change. These maintenance issues continued to pop up on the road to my destination as I soon realized the vehicle had no wiper fluid and then continued when I stopped for gasoline only to realize that the front two tires on the vehicle were bald. I was willing to overlook these missteps as well as the clerk's attitude as i thought perhaps this was just a high traffic facility that hadn't been able to keep up with a busy rental schedule... But when I returned the car and dropped the keys, the gentleman there told me I was all good and would receive the receipt in my email... Much to my dismay the receipt contained a $75 dollar "car wash fee" on a car that had been treated respectfully... I don't blame Hertz as a whole but would highly recommend avoiding this location..

Personal rental , I paid for it and it was a good experience , waited maybe 15 min and drop off…read moreprocess was 10 min . Got a great rate and car was new and clean .

We rented a car and had to turn it back to hertz and had to leave at least 1/2 of gas left and the…read morecar had 1/4 of it because this place is so far away so it's common sense that it would gas. The employees were so rude when I went there then the employees started talking bad about me while I was right there! This place is so bad I do not recommend this place but if you have to then you have to but they were so rude.

When I rented the car from here I was blown away by the amazing service I got. The woman I delt…read morewith went above and beyond just to help me out. But when I returned the car it was the complete opposite. It was 90 in San Bernardino and I have 2 babies so I left the air going so she could check the miles and the gas. She came and checked it then took the keys out and shut the babies in the hot car so I brought them in and the diaper bags. With 3 month old twins it's not easy. Just for her to tell me I need more gas. I had to reinstall the car seats and go get gas. Then come back and she saw me coming with the 2 car seats and just watched me struggle at the door. She was very rude and disconnected. She needs a customer service refresher course.

Great work, honest and upfront about the work and price. Very knowledgeable and professional.read more

Every knowledgeable and very honest and polite. This will me my go to place from now on.read more