I can't respond directly to the owners comment, but they just gave me a link to their general help…read morepage which doesn't help me at all. I already went through the help page and even talked with people at the "citation" office and was given the response I detailed in my initial review. So again, the only assistance I've been given is "I can't directly help with that, call this number instead." Thanks for once again proving my point. Terrible customer service, shady business practices, and finding sneaky ways to take money from customers. Which by the way, this is after I paid $100 a day to rent an economy 3-cylinder vehicle. I called the branch to tell them to remove my credit card on file and they told me there was no card to remove because once the reservation has ended, my card could not be charged anymore. This was another lie. My card was charged today so now I will have to dispute through my bank. And of course the Enterprise reps over the phone told me they couldn't provide me with the actual toll bill from the city. Shady company that clearly wants to steal from customers.

Originally booked another rental company nearby, but after reading the review I decided to cancel…read moreand book Enterprise instead. And I'm so glad I did. This location is great with their service. There was an issue with my original booking so they upgraded us to a passenger van which is very comfortable. All my family members are happy with the upgrade and the whole thing was smooth and easy. Would highly recommend this location!

I rented a vehicle from this National location 6/23 at 1pm. I drove it up to Fond du Lac Wisconsin…read morefor work, was there for two days and then tried driving back on 6/25 just after 11am. 20 minutes into my drive, while on the highway doing 70mph, the car lurched and then the dashboard lit up showing the vehicle was overheating. I popped the hood and come to find there is basically no oil in the brand new vehicle. They were unable to get a tow truck to me quickly stating it would be 2 hours from when they were first notified of this issue and given an address for the driver to meet me at. I then drove roughly 3-4 miles from where I was at to West Bend only to find that the Enterprise is no longer there, luckily the car salesman directed me to where the new spot was 1.5 miles down the road. Since this occurred, I have had no response from the branch on how to rectify this issue and ensure other customers are not put into a dangerous situation due to their gross negligence. This also caused me to miss several scheduled work meetings that I traveled to up from the Dallas area. Terrible service on the vehicles by them and even worse customer service after the incident occurred. I would not recommend this location to anyone.

Arrived at 12pm to pick up my rental and door was locked. Facilities closes at 2pm, so no one at…read morethe branch is unacceptable. Work for pharmaceutical that uses National exclusively. I've rented from this same location a number of times. Really hoping this is a one-off but customer experience at this location has been very touch and go. Corporate should evaluate the staff here and rehire accordingly

I was greeted by Vickie. She attended to me immediately and answered all of my questions especially…read moreregarding the insurance requirements. I was concerned that I might get a "junky" car since I was trying to rent a car TWO DAYS BEFORE the start of the Labor Day holiday weekend. I needed a vehicle to get to an upcoming housewarming party that had been planned for two days later. The car was a late-model Nissan Sentra which gave me the opportunity to try out some features that my current vehicle does not have. I LOVED the push-button ignition and rear-camera display! It will be something that I will look for in my new car. The return was easy AND quick. Vickie was not on duty, but the franchise owner was also efficient and helpful. I recommend parking along the east side of the building if parking is limited. The front parking area is limited. Here are photos of my rental car.

originally rented a 7-seater from Budget, but they called the night before to tell me they didn't…read morehave any cars (why let me reserve if you don't have the vehicle?). I then switched to Avis (not realizing they're the same company and in the same location). I called them after reserving online and they assured me they had the 7-seat vehicle I needed, but when I arrived today, of course no vehicles available, and I'm left scrambling to find a solution. Why are rentals companies allowed to offer vehicles online if they won't be available?? Terrible and infuriating experience.

If I could give them a zero I would. People hang up on phone with you and told them I be coming in…read moresince I had confirm email and they said there no car anywear else. I ask about Lombard Villa park and other they say no car we sold out we have more in 3 days. Just wanna upset how they said no car and how I got hung up on phone.

If I could give this branch -0 stars I would. I have State Farm Ins. & they directed me here for a…read morerental while my car is being repaired. I picked up a rental that was not only filthy dirty but I smelled like someone spent the night inside it & was smoking marijuana or stink weed. At first I though it was skunk but it got worse & I realized it was the smell of drugs. Also I was given a car with no gas, the red light was on on the dash & I was lucky to make it to the gas station. I returned it & refused another car as I had put $25.00 worth of gas & I could not drive the car. The Assistant & Branch Managers are nothing but paper pushers & pass the buck. I had to complain to State Farm & Enterprise but I do not know if I will ever see my $25.00 in gas. How can a legitimate business send out cars that lack cleanliness & gas to paying customers? In addition, how can they require that we sign a contract & take a $50.00 deposit for a nasty car?

I wish to acknowledge the two gentlemen who work at Hertz at 910 East Ogden in Naperville, IL…read more 60563. Even though they are busy and have an antiquated computer system, they are always professional, courteous and very helpful. I am an individual with a bit of a handicap and they both go above and beyond in meeting my needs. I appreciate them both very much. Thank you, Gentlemen

Summary: Terrible service, unprofessional, understaffed, misleading, and incompetent…read more My explanation is long winded but I wanted whoever is reading to understand the utter exasperation you will face when working with Hertz. They are absolutely useless, nothing I was promised was given; not the time, comparable car, or even a clean car. The Hertz Corporation should clean house and decide to actually try and operate an ethical and professional business. I am glad I work at a very large company that uses Hertz all the time because I will make sure they drop them and that none of my friends or acquaintances ever use them again. I am going to post this review on every ratings site and call customer service until Hertz decides to take some sort of accountability for the awful service they offer. My car has been hit twice in the past year and required a rental while body work could be done at Accurate Auto Body. I went through Hertz because it is located within a couple miles of the shop. During the summer I was hit and I scheduled a time for them to pick me up at the shop and called again the morning of to confirm. 40 minutes after they were scheduled to arrive they showed up. To their credit they apologized and gave me a "fully loaded" car at no extra cost. To their discredit the "fully loaded" Chevy didn't even have all the standard features my base model Civic has. I was also 45 minutes late to work because of their incompetence and a slightly better car doesn't help that very much. Fast forward to the winter- my car was hit again while parked on the street. I scheduled a pickup through Hertz . When I called, I was transferred 3 different times, I had to tell each person all of my information policy numbers license numbers names insurance, and then I was transferred to another person who seemed to have no idea why I was transferred to them and I had to retell them. After a 20 minute call I was done. 3 weeks later I got a call from Hertz asking if I was still interested in renting a car from them because they had no record of me calling before. I had the prior call confirmation number and after I had told them all of my information for the 4th time, they were able to find the reservation in their system. At this point I should have been prepared for utter incompetence but I tried to stay positive. I called to confirm 2 days before my pickup just in case and they said everything is ready and I would receive a comparable car but I should call the day of to "remind them". Can they not schedule it themselves?? The morning of I called an hour before and told them that I would be at the shop between 9:10am and 9:20am. They showed up at 9:45am after 2 calls from the auto body shop and myself. I had waited outside for 25 minutes (it was -2 degrees outside and windy). The same girl showed up that was late last time in a dirty, snow, and ice covered Mazda. She drove me back to the shop while never apologizing for being late instead she kept trying to make small talk. At the Hertz location I asked again to confirm that I would be receiving a comparable car and they said "yes, definitely". I asked if it had Bluetooth, Pandora, or a rearview camera, they said, "No but it has Skyactive technology." This would be comical if it was happening on TV but they were serious... How does having a different transmission and drivetrain make up for all the missing features they originally promised? How they can work for a car rental company and have no idea what is in their cars or what it means amazes me. It turns out the dirty Mazda she showed up in was the one they were giving me. It had ice and snow on the windows, sticky stuff all over the console and the cup holders. The steering wheel had food on it and the car had a quarter tank of gas. So at this point I was over an hour late for work and now had to go fill the tank.

Lilly is an awesome professional, this review is a little late because we still have the car for…read moreanother week. We rented through Costco and picked up in Naperville. Gotta say.... Lilly is awesome...

If I could give this place zero stars I would. Absolutely terrible! Do not rent a car from here. I…read morerented and pre-paid for a car online, and when I showed up they had given it away. They gave me an upgrade, as it was the only car available, and verbally told me there would be no charge but then charged my credit card $300 after I returned the vehicle. I called customer service and apparently the paperwork I signed authorized the up charge. I was picking up the car with a screaming baby and feel the customer service agent completely took advantage of me. He 100% told me no additional charge. I have been trying to get a hold of a manager for months and they never call back. Completely unprofessional! I cannot stress enough that this place is not worthy of your service. Do not rent from here.

Horrible customer service at Hertz Car Rental in Downers Grove. The manager, Jaime Nazario, was…read moreextremely rude and unhelpful when I reported an issue with the van we rented. The passenger seat was stuck and would not slide forward, creating a major inconvenience for our trip. I asked if someone could assist with the seat or if I could bring the van in for a quick repair. I was told there was nothing they could do at the downers grove location and that I could take the rental to O'Hare airport to see if they can assist (this location was 40 min away from me). As a result, our trip was delayed by more than two hours. When I requested compensation for the inconvenience, I was told that no refund would be provided and that I would only receive a credit toward a future rental. Considering this experience, I have no intention of renting from Hertz again. To make matters worse, when I asked for the manager's name, Jaime refused to provide his last name and told me I could get it when I returned the vehicle. The rudest manager I've ever encountered. This was by far the worst rental car experience I've ever had. I would not recommend this location, especially if you have to deal with management. Customers deserve better service, communication, and support when issues arise with a rental vehicle.

1 star because Yelp won't allow zero. Just don't rent here or from any Hertz really. Pay a little…read moremore, go somewhere else. I could go into all of the details but after doing this to numerous 'customer service' agents, I'm worn out so I'll just give the highlights...the first car they provided had bald tires. So bald you could see the wear indicators. Our trip was 2,400 miles round trip through the mountains, not happening. Our exchange had a key fob that stopped working 800 miles in which means you have to use the key to open the doors which sets the alarm off until you start the car by pressing the fob against the start button. This is alot of fun for a week long trip and yes, we replaced the batteries. The wipers were also useless but we were overlooking that. Contacted roadside assistance who found (yet another) exchange but since the only location near our destination is a franchise, they wanted a $300-$400 hold ON TOP OF the $200 hold we already placed. I know they're going to respond to this with an apology but we already gave their 'unresolved issues' department a chance to help us out & that's all we got from them. Oh sorry, they gave us enough points for a free day but since this nightmare was prepaid, it's useless as we'll NEVER use them again.