So this not a review against the branch BUT the company. We rented a vehicle on July 20,2024 to go…read moreto a wedding in Waukesha, WI that started at 4:00 pm. Mind you Waukesha, WI is 2 hours NORTH of Naperville, IL, we used our own I-pass and all the tools per our I-pass were paid. Got home returned the vehicle and then a few days later got a "citation" from enterprise saying we missed 2 tolls in Markham, Il at 5:05pm and 10:20pm. HMM well that would be some kind of MAGIC that here we are at a wedding in WI and getting charged for tolls in Markham, IL at the same time. Called enterprise and spoke to 4 separate people, responded to the emails asking for proof and SENT them proof, time stamped photos from wedding for BOTH tolls, called the Illinois tollway authority and had an enterprise employee speak to them. The tollway authority has NO record of sending this citation nor any record of the vehicle traveling south to Markham,Illinois. We got off the tollway in Downers Grove and that was the last exit going north or south for the vehicle. Enterprise charged my card, so I called again, the employee said to escalate it and ask for a manager in the customer service dept. So I did the NASTY lady I spoke to kept talking over me, saying I wasn't telling the truth, saying she was the ONLY manager. What a SCAM, if they do this to 100 people a month that's $2800 because the toll was $3 (that we didn't go through) PLUS a $25 fee! SCAM!!! and the person answering the emails needs to check themselves, again I did nothing wrong we weren't even in the STATE and they keep saying that we somehow were in Markham, il @ 5:05pm and in Waukesha, WI @ 5:07pm! Prove it, we have photos of the car going north and south and getting off at Downers grove 55th street plaza. Shame on such a big company for NOT doing the right thing and SCAMMING customers who rent from them! Just got ANOTHER email from their customer relations " telling me that because I rented the car in Illinois I am guilty". Again check your info before you send emails and put it in writing! Wasn't in the state at the time of the toll violations - @ Chris M enterprise.com/en/help/c... is not a valid site I have all the info you are asking for but cannot get it to you with that site you posted Just called the 855-266-9289 and that is a call center who was not able to help or get me to Chris M - this is really becoming a bad joke - had to report this fraud to our bank too as they stole the money from our account

Rented a car from another location. We had issues with CarPlay not working. A very helpful…read moreindividual here reset the system in the car for us and got us back on our way. Thank you for being friendly and helpful!

Lilly is an awesome professional, this review is a little late because we still have the car for…read moreanother week. We rented through Costco and picked up in Naperville. Gotta say.... Lilly is awesome...

If I could give this place zero stars I would. Absolutely terrible! Do not rent a car from here. I…read morerented and pre-paid for a car online, and when I showed up they had given it away. They gave me an upgrade, as it was the only car available, and verbally told me there would be no charge but then charged my credit card $300 after I returned the vehicle. I called customer service and apparently the paperwork I signed authorized the up charge. I was picking up the car with a screaming baby and feel the customer service agent completely took advantage of me. He 100% told me no additional charge. I have been trying to get a hold of a manager for months and they never call back. Completely unprofessional! I cannot stress enough that this place is not worthy of your service. Do not rent from here.

The best place in the business!!! Hooper's Basketball Club use the vans every year... Customer…read moreService is the best around...

From the owner: Rent 12 to 15 Seat Passenger Vans Van Rental…read moreAuto Rental Big Events, Weddings and Moving Kids Into College Family Owned Company with Personalized Customer Service Over 30 Years Experience Services: Van Rental (12 & 15 Passenger) Auto Rental (Compact, Mid-Size, Full-Size, Mini Van) Brands: Ford Chevy Dodge Nissan Location Facts: Just West of the Louis-Joliet Mall Between 55 and Lily Cash Plaza

This was my first time renting a car from here and they did a great job…read more They gave me a "free upgrade" to a Hyundai something while I didn't know the car, nor would it have been something I'd choose for myself, it drove like a dream. Getting the car was relatively quick even though they were super busy the Tuesday after Memorial Day. I didn't realize it until a few days later that my license plate on the car was actually from Florida and had I known I would've requested something else because I don't like driving around Chicago and people thinking I'm a noob who doesn't know how traffic and lights work and like they can honk and be the dominant car. But other that, all was well. I dropped the car off my last night in town and got a wrap up email at 5am the next day and a call first thing in the morning letting me know I'd forgotten my phone holder thing in the car and they'd retrieved it and were holding it at their facilities. So nice of them!

So a driver renting an Enterprise rental car and holding Enterprise car insurance hits my car. Even…read moreafter police report confirms Enterprise's liability, It took over 1 month and countless call for Enterprise to even look at my car. It was damaged to the point that I felt unsafe driving on major roads for my daily commute. Enterprise finally provided a rental car but after repairs were completed they delayed final payment to the collision shop. By the time I was able to return the rental car it was past the timeframe they expected their car back so they charged me for the extra week of "rental". Absolutely ridiculous!

originally rented a 7-seater from Budget, but they called the night before to tell me they didn't…read morehave any cars (why let me reserve if you don't have the vehicle?). I then switched to Avis (not realizing they're the same company and in the same location). I called them after reserving online and they assured me they had the 7-seat vehicle I needed, but when I arrived today, of course no vehicles available, and I'm left scrambling to find a solution. Why are rentals companies allowed to offer vehicles online if they won't be available?? Terrible and infuriating experience.

Terrible policies. The person at the desk was trying to be helpful, but was really inept- sending…read moreme to another location. They made the beginning of a trip extremely and unnecessarily stressful. I will not be renting from them again.

Rude customer service - car smelled terrible - price ended up being $200 more than quoted and…read moresigned off for. Corporate customer service can only undue so much of what they have done at the site level. If you have the choice rent from somewhere else.

- Budget car rental seats were wet. Front passenger side and back passenger side were wet…read more - my son' s pants got wet twice sitting on the seat - my suitcase got wet (windows were closed). My baby's formula box got wet - upon renting the car at the beginning, all the seats in the back were dirty. I had to clean them myself. - while driving the car, an error warning appeared several times for the airbag - a huge safety issue

This is for the Enterprise Aurora location off 59 by the Shinto. A coyote had a death wish so I…read moreunfortunately needed a rental car. They offered to pick me up and I was able to drop off at the repair shop. Everyone was nice and no big issues. What I didn't like; - minivans/SUVs availabe on the day of my rental were Chrysler pacifica hybrids which are awkward vehicles and get 18mpg - $20/day for extra insurance fir scratches, crashes, etx - pets are not allowed in the vehicles Other than that no issues but I'll update if they arise

Beware! Erroneously charged me $25 because they originally claimed I mis-entered the license plate…read more# into the Illinois Tollway's website despite me providing photographic proof and 3 out of the 4 tolls being charged correctly. It's taken over 3 days and multiple hours of phone calls and the charge is still not resolved despite the phone representatives indicating they will remove the charge. I will not be renting from Enterprise and specifically not from this location again.

I hate Hertz's billing system. I return a rental after using it for 13 days, I had a friend return…read moreit so I didnt see the final amount, so i am watching my credit card online and I start seeing charges everyday for 7 days of varying amounts! this is after I returned the vehicle so I am upset. So I wait a week(my friend was dealing with hertz on phone) and the charges are still there so the next day we talk to hertz and the charges are gone...They explained that they do that while they process the paper work, pull the charges then do a final bill. That is totally Pig crap! they should put one charge when the vehicle is returned and thats it! So the issue is Hertz rental as a company, this policy is pure crap.

Worst ever. Rented from here because this is where my insrance comapny told me to go. Car was…read moredisgusting inside. Then upon my return they tried to tell me I had pets in my car ... I did not. I told them I wasn't leaving until they closed my claim and that I was not paying any soft of pet cleaning fee to pay for someone else's dog. The single only good thing about this place is the girl with the vibrant red hair who helped me get the rental is super nice. The guy is the rudest person ever. Will never return under any circumstances.

I thought the wait was bad until I had interaction with the staff. guy at front desk literally told…read moreme if I dont like the already 40 minute wait he didn't have to rent me a call. still sitting here. Cruz is the guy at front , the way he speaks to customers is awful. 40 minutes now additional 15 , so he says to get the car. Place is packed with people waiting to pick up and drop off.

Worst experience I've ever had renting a vehicle. Scheduled pickup at 10:30 am . We drive 30…read moreminutes and get there no vehicle. Told it was being delivered from airport but not sure when but come back at 1 pm it will be ready. Called at 1pm they are not sure when it will arrive. Told him to call his supervisor and find out and call me back. I call back 30 minutes later and he still knows nothing. I call Hertz help line several times and finally she got us another vehicle somewhere else. On the way there we call that rental location and they tell me they have no record or any vehicles for us. I finally called Enterprise and was able to get another vehicle thankfully after searching around do to being last minute now. The final blow was trying to cancel the 2 rentals with Hertz which I gave up on and will just call my cretcard company to deal with the issue. I will never use Hertz again.