Horrible customer service at Hertz Car Rental in Downers Grove. The manager, Jaime Nazario, was extremely rude and unhelpful when I reported an issue with the van we rented. The passenger seat was stuck and would not slide forward, creating a major inconvenience for our trip. I asked if someone could assist with the seat or if I could bring the van in for a quick repair. I was told there was nothing they could do at the downers grove location and that I could take the rental to O'Hare airport to see if they can assist (this location was 40 min away from me). As a result, our trip was delayed by more than two hours. When I requested compensation for the inconvenience, I was told that no refund would be provided and that I would only receive a credit toward a future rental. Considering this experience, I have no intention of renting from Hertz again. To make matters worse, when I asked for the manager's name, Jaime refused to provide his last name and told me I could get it when I returned the vehicle. The rudest manager I've ever encountered. This was by far the worst rental car experience I've ever had. I would not recommend this location, especially if you have to deal with management. Customers deserve better service, communication, and support when issues arise with a rental vehicle. read more

1 star because Yelp won't allow zero. Just don't rent here or from any Hertz really. Pay a little more, go somewhere else. I could go into all of the details but after doing this to numerous 'customer service' agents, I'm worn out so I'll just give the highlights...the first car they provided had bald tires. So bald you could see the wear indicators. Our trip was 2,400 miles round trip through the mountains, not happening. Our exchange had a key fob that stopped working 800 miles in which means you have to use the key to open the doors which sets the alarm off until you start the car by pressing the fob against the start button. This is alot of fun for a week long trip and yes, we replaced the batteries. The wipers were also useless but we were overlooking that. Contacted roadside assistance who found (yet another) exchange but since the only location near our destination is a franchise, they wanted a $300-$400 hold ON TOP OF the $200 hold we already placed. I know they're going to respond to this with an apology but we already gave their 'unresolved issues' department a chance to help us out & that's all we got from them. Oh sorry, they gave us enough points for a free day but since this nightmare was prepaid, it's useless as we'll NEVER use them again. read more

See all

Stay away of this place!!! I pre booked a rental and selected liability and tolls, when i returned it i realized additional charges on which i never consent or asked for it! The manager was so rude even yelling at me convincing me that I agreed on that and forced me to overpay for the rental! When i requested a video of the pick up he refused to provide it. Stay away!!! read more

Hertz Rent A Car - Return receipt - Car Rental Near Me - Downers Grove, Illinois

See all

Rented a minivan to go to West Virginia n this was horrific not only was the van dirty inside garage in back of seats very nasty. The key fob battery was dead do I couldn't lock car or anything was very upset n I was over charged for everything I will be going to better business bureau with everything so expensive they could atleast provided a nice van and they didn't read more

I have a current rental from this location which is due for an oil change per the car's computer. I asked for either a voucher or a new car for which "Gil" refused. The so-called manager, Gil, told me that "their system shows the car isn't due for an oil change for 4000 miles and there isn't anything more he can do for me". I asked him for proof and he said "I am not required to do so but the car isn't due". His tone was very condescending for which he replied "My tone was very direct, if you took it personal that's on you". I said I would call corporate for which he gave me the middle finger then waived his hand in a condescending way towards me. I called corporate to file a compliant against him and to call roadside about my liability. The car was confirmed as being due for oil change in 500 miles, NOT 4000 like the mentally challenged "manager" Gil said. Hertz roadside service issued me an oil change voucher Gil likely gave a fake name so his physical description is a mid 20s male, about 5'10 with a mustache and a poor attitude. Hertz, you hired an employee who doesn't care about customer safety nor satisfaction. If anyone on corporate reads this, please look into this employee, he is a significant negative to your company read more

I rented a car from this location on Jul 3, 2025. Upon pickup up the car, the rental agent explained to me that I could opt out of the "PlatePass All-Inclusive Program" which I did as I only needed to travel on toll roads for one day. The agent then told me that I should leave the electronic tolling device on the windshield in the closed position, opening it only on that day and time when I was to be driving on a toll road, and I would be billed only for the tolls incurred. A week after returning the car, I received an email indicating I was charged $74.95 for using the inclusive tolling package. Confused, I called this location, then was instructed to call the main Hertz customer service number, and after a 20 minute hold, they said I needed to call PlatePass directly. The representative I spoke with at PlatePass was actually kind and helpful, unlike Hertz, and they explained that the moment the electronic device is moved to the open position, I automatically would be enrolled in the all-inclusive program. This was in direct contradiction to what the Hertz representative at the Downers Grove location had told me. The grand total of tolls I incurred would have been $6.40 according to the Illinois Tollway Authority's trip calculator, and PlatePass was able to refund me the difference, minus a $10 surcharge Hertz imposes. So $16.39 paid total for $.6.40 in accumulated tolls. Unfortunately this is symptomatic of the intentional ripoff culture at Hertz - in 2022 they settled a $168 million dollar lawsuit in which they admitted to falsely accusing customers of stealing cars which were in fact returned, still in their motor pool, and actively being rented at the time they claimed the vehicles were stolen. This will be my last rental from Hertz, and I'd strongly recommend you reconsider renting from Hertz and this location in particular. They're just not an honest or trustworthy company. Vote with your wallet and take your business elsewhere. read more

The representative in store was totally nice and did what he could I'm assuming so this does not reflect on him. But the customer service and booking is absolute trash. I booked for a one way drop off which somehow was not reflected in store and they are not able to adjust in store, so I had to call customer service where the rep first told me they couldn't help til I picked up the car (after the store told me to call), eventually "helped me" by completely ignoring the questions I had and just asking if I wanted to cancel. I asked if she could answer my questions and nope, she could not. Ultimately I was charged for a car I didn't pick up because they couldn't provide the service I needed and spent over an hour on the phone while at the store. I will never book with this company again - do not recommend on any level. Pay the extra few dollars for enterprise - it's worth having some semblance of customer service and the employees actually having the tools and access to help you. read more

Poor customer service, I received a car with 2 low tire pressures then was told to go to Firestone to fill them. I insisted on bringing it back and having them fill it. The person waiting on me spoke broken English and was very hard to understand. read more

This location was terrible! I was a hertz gold member for a long time and never had a bad experience, but this location was awful. We had a 30 day rental while a car was being repaired. The first car that they gave us we told them it smelled like smoke and they claimed it was just the air freshener which was so heavy. By day 3 the air freshener wore off and it was such a bad mix of cigarettes and weed we took it back to get a new one. The second car was only slightly better. The guy told us that he couldn't smell the smoke, that it was fine. which was crazy because my whole family was disgusted by it. We also got a charge from platepass which we didn't use, so their transponder must have been in the glove box, even though our was on the windshield. read more

Very easy check in. Very nice customer service. Received the car expected. Clean & ready to go!

Absolutely the worst customer service, not only at this location, but also at the Hertz Customer Service who after emails and phone calls over the last two month NEVER contacted me. I figured I did my part to get at the least an apology. Here is what happened and was reported to Hertz. My apologies for being so persistent and sending this to you all for a third time. Email security is making it impossible to send you my email. Hopefully it gets to you this time. I'm bringing this to your attention, and I'm sure this is an isolated incident, but I wanted to let you know that it may be time that we make different arrangements next time rather than use Hertz. Yeah, it was that disturbing. We have been using Hertz for our rentals for the last few years, and I have never had an issue like we did, nor been treated so disrespectfully by the representative, who blamed the situation on Priceline. When I went in to pick up the car at my scheduled time, I was asked to present my license and the credit card I used to book the reservation. When I informed the representative that it was a virtual Visa card and offered to provide him the photo of the card on my phone, he said that Hertz needed the physical card because they needed to swipe the card. He said that he could not enter the numbers any other way, and that Hertz had many cars stolen accepting payment any other way. Didn't make sense to me and I asked him if he had a manager and he said the same thing. I was advised to call the reservation center, who could cancel and rebook the rental. There was no other choice, as I needed the car for the travel at 6am the next day. After about 20 minutes the reservation was rebooked, at the same rate as Priceline, and I confirmed with the agent on the phone that there was nothing else I needed to do. Confirmed. "Nothing else to do," just give them the card to process the rental at the counter. Hung up with her, and I handed him the card I used for the reservation, he hung his head down and said this is a debit card, and I said, "yeah...and?" He said Hertz couldn't take the debit card for the reservation, it has to be a credit card. At no time did he or the agent on the phone mention that I could not use a debit card as a form of payment when rebooking the rental! Now it's getting heated, and the lack of compassion for the situation that he now has escalated was extremely insulting! I had no other credit cards to use, the debit card had the funds, but he insisted he still needed a credit card. After I pleaded with him that I needed the rental, and how can we make this work, he said they could take the debit card, but they would have to charge an additional $500 security deposit for the vehicle rental. I asked him why a security deposit wasn't mentioned during the entire reservation process, again he blamed Priceline and said that was their policy. That's when another agent leaned over and said that they had signs all over the office stating their debit card policy. He pointed down in front of the counter, where a small card with your policies was just above my knee! How was I ever to see that, nor ever have a reason to look down at it? Then the arrogant agent had the lovely news that he was going to have to run a credit check on me, "...it will be a soft credit check and won't affect your credit score." What the heck was this nice surprise coming from? He said he had to do it, and by then I was so exhausted that I just let him do whatever he needed to do to get this dreaded experience over so I could rent the car. Finally our trip was over, the car drove great. The only saving grace to the weekend was that I didn't have to face any of the arrogant/flippant agents in the Hertz office to return the car! Then AFTER the car had been returned, another deposit of $100 was taken from my account. This is just the nail in the coffin. Hertz has nothing in the rental policy against using a virtual credit card for the rental. AND, nothing in the Hertz policy it state that Hertz needed to perform a credit check on me! This whole experience could have been so much more positive if the agent wasn't so arrogant and just tried to help. He had no compassion, nor did his colleague try to assist, which just made the whole situation worse. I waited a week to really look at this whole situation to see if there was something I could have done differently, and other that not getting so frustrated at the counter, it was all out of my control. Every step of the way, the process got more difficult and uncomfortable, with no help from anyone behind the counter to help ease the stress of the situation, and not event an ounce of compassion. The Downers Grove office needs some training on better customer service, showing some compassion, and knock off the arrogance and don't hide behind the Hertz policy, but rather be a creative thinker and try to help or get someone higher up to help you! read more

Hertz Rent A Car - Car Rental Near Me - Downers Grove, Illinois

Car RESERVATIONS mean NOTHING at this place! I had a rental reservation for 5/21/21 for a medium size SUV. I arrived at my scheduled time. NO CAR AVAILABLE. The 2 other customers behind me in line were told the same, NO CARS AVAILABLE even though all 3 of us had a RESERVATION. From the moment I walked in to the moment I left, I would say it was the WORST CUSTOMER EXPERIENCE I have encountered. First there was a long line, and several disgruntled customers complaining that they had been waiting in line for over an hour. By the time it was my turn, the boy behind the counter said they have NO CARS LEFT. I asked him how this could be possible? I had a RESERVATION. He just said they are short staffed and to call customer service. I asked him if he could call a different Hertz to see if he could find me a car. I had a reservation for a REASON. I NEEDED A CAR. The boy refused to help me by calling another Hertz. I was awed how unwilling the staff there was to help me find a car as it was their fault for not having a car available for my RESERVATION. I was more than willing to drive to a different Hertz location and get a car. I called customer service since the staff at the location refused to help me. I talked to some one in India and had communication issues. I decided to cancel my reservation and go elsewhere. Very frustrated that I had to scrabble to find a different car same day at a much higher price! HERTZ, next time at least be a little empathetic when you can't keep a RESERVATION. read more

If I could give 0 stars I would. Manager is a cheap foreign guy who doesn't accommodate anyone. On hertz website it says they can pick up and drop off for clients within a certain distance well Nope they don't. Ridiculous. Why advertise if that's not the case. Rude manager. Don't go! read more

I went to Hertz to rent a car for a short vacation up in Michigan. I got there a little early and was told the car I wanted was being serviced but would be done soon. I didn't mind waiting a bit as the car was getting new tires and brakes which would make my trip safer. Once the car came back, it was cleaned and rented out to me. There was one problem and that was that I had asked and paid for satellite radio but the SUV I was renting didn't have it. So the manager, Joyewel, helped get that to work. It wasn't an easy process as it turned out but she was very nice and helpful. The car rental was wonderful and I returned it without any issues. I found the staff at this Hertz to be very helpful and courteous. I am guessing some of the negative reviews were probably from before the current staff was there because I thought they were great. read more

Hertz Rent A Car - Reception area - Car Rental Near Me - Downers Grove, Illinois

I have been using this hertz for 5 months straight now and the guys here are super nice and respectful you have uncle J, Mike and this cool guy who wears a leather jacket who looks like he should be on sons of anarchy and Indian guy!!! They give great service and will get you the car you need read more

This Hertz. WHAT is happening?! Pros: -The staff are polite. -I rented a nice, clean car. Cons: -The staff are unbelievably slow. -It took forever to check out a car. -Sometimes they can be so polite it comes off as condescending. -The staff are SO SLOW. -They work really well with my insurance company. -Did I mention they're slow? When I returned my car, the clerk went to go look at the car and the manager waited inside. Even the manager thought she was slow and went to go find her. read more

I had contacted Hertz about a rental as my car was in the body shop. The staff was very helpful had me in their system. They had claim info also from state farm. Mr J just checked me in and 15 mins later I was set and on the road. Even that day driving away the car had a low tire pressure reading on one tire and Mr J stayed late at Hertz to accomodate me and swap it out for a different car. They even picked up the car from the body shop so that was an extra perk I didn't need an uber. Big thanks to them for the service and help!9 read more

Lauren was very knowledgeable, helpful and friendly. The check in process was quick and easy.

Worst experience ever. Gold member means nothing to them. Reserved vehicle 3 days prior to trip. The day of the trip called in advance and was informed they had no vehicles. Was then told to call the 800 number for help. Called the 800 number and was on the phone for 1 hour and was told to go to another location and pick up vehicle. Showed up to the second location and was told they had no other vehicles available. Why book in advance if they are not holding the reserved vehicle chosen. read more

I guess hertz don't care I about customers anymore !! Went to there website to complain and no answer for two weeks .. stay away for this place terrible service read more

Be VERY CAREFUL about charges... My mom was in a car accident and State Farm arranged the rental through Hertz, covering up to $600. When we went to pick up the car the agents were all very friendly so despite the reviews here I thought we were off to a good start. Sadly, that's where the 'good' ends. When we returned the car there was a girl working. As we were wrapping up our rental she was friendly and helpful at first but as I was reviewing the charges it looked as though State Farm was only covering around $580 and Hertz was charging me the balance as the car was used over the allotted time covered. I asked her about the $20 difference and she explained that I would have to ask State Farm about it. While I understood it was a State Farm issue at that point, I still asked her for clarification about the process. I asked her who would I need to follow up with as the policy clearly allows for up to $600 so once I'm charged, what happens? She kept going in circles telling me I needed to ask State Farm if they would cover the additional $20. Right, I understand that. Since the policy is up to $600 I am confident they WILL honor it. But YOU, Hertz, are charging me an additional $20 as it seems they haven't provided the full amount. After State Farm confirms this was in error, how does it work? Who do I follow up with? Isn't this something we can wrap up now before I pay? You need to ask State Farm if they'll cover the difference. (Bashing head against the counter in my mind). Finally, she tells me that she SHOULD (notice the past tense??) have rung my card as a temporary close. But she didn't. She simply settled the bill, despite my continuing to ask her about the error. It seems that if she had done her job correctly, they could have put a hold on my card for the balance, I could have called State Farm to amend the error (since clearly she couldn't... or wouldn't?) and Hertz could have charged me the correct amount the first time. But no. I said to this girl that I didn't understand why she didn't tell me that prior to charging my card. You ready for this??? She said she only tells people if they're angry. OOOoooooooohhhh, ok. So I asked her if I needed to be yelling in order for her to provide proper customer service. She looked at me blankly and kept smiling, nodding and saying, "Uh-huh" which must be her understanding of delivering professional service. I said to her that since she is aware of how things work, I would have appreciated it had she, the 'professional' looked out for me, the client, and guided me. But it seems that anticipating needs and thinking one step ahead wasn't included in her training. Frustrated, I left and called State Farm who said they would reimburse me. In the interim, I was erroneously charged for a toll in Colorado, had more encounters with the shockingly awful "service" by that girl AND have had to continue to chase the balance I am due. Turns out State Farm paid Hertz $600 so, despite my being told by them that they couldn't reimburse me, they are, indeed, the responsible party. I've been chasing this since October, mostly on principle because I think if a senior or someone less experienced had been in my shoes, they would have been egregiously taken advantage of. Hilariously, the best the branch manager can do is 1. not bother to call me himself to apologize and expedite the refund and 2. give me the option to wait (another) THREE WEEKS for the refund or get a $50 Hertz voucher. I'm not sure if I'm shocked, insulted or find this ridiculously comical. read more

I scheduled to pickup my rental up at 8:00 am. It's 9:35 am, and it is not ready. They keep saying it will be a few minutes. They are extremely behind and slow. read more

Joshua the district manager was great to work with. We needed a specific vehicle that they did not have in stock at that time and Joshua made sure that he got that vehicle for us in a timely manner and called us as soon a he had it at the location. During the rental we needed to extend it for an extra 2 days and Joshua made it happen. We have used this location a couple times now and the staff was very friendly and the Manager always goes out of his way to be very helpful. We will be using them again in the near future. read more

I hate dirty cars. And every time I rent a car from one of these "remote" centers (not at an airport) the cars are dirty, usually have out of state plates on them and look like they've been driven across country, and often times are not full with gas. C'mon Hertz . . . . . .you can do better than this. The good news? When my real car was hit and needed to go into the shop right away- Hertz picked me up at the collision shop and whisked me away to the rental center a few miles away. We walked into this particular rental center and it kind of looked like the inside of the car they just picked me up in . . .dirty and sparse. But that was not really my issue since I don't have to work there, and the paper work was done quickly and I was on my way. First stop- car wash. The windows were so dirty in this car I think a chain smoker must have driven it from FL (the license plates) to here with a cigarette in their hand the whole time. And there was trash in the back seat . . .really? The car rental guy didn't see that and throw it out?? The car also needed new tires (it slid around like a fish out of water) and the windshield wipers needed replacing (you seriously could not see out of the windows when it rained!) After six weeks in this car- I couldn't be happier to turn it in when my car was done in the shop. I rent cars weekly from Hertz for work at major airports around the country. They are always clean, new cars with full tanks of gas. I continue to be surprised that they would want their Brand represented this way at these remote centers. Next time, I may take a cab to the airport just so I don't have to deal with this again! read more

they dont answer the damn phone.....ever. no damn 800#. no 24-hour toll free number. i had one question that i needed to ask them, but no one picked up the damn phone. also, there are two locations in one nearby town. i don't remember which location it was, because i was picked up by an employee at my home, and was then driven back to hertz that first day to fill out paperwork. after a week, since my car ended up being totaled, i had to continue renting the car on my own, at my cost, as i was still looking for a new car. but, the sons of bitches at hertz don't believe in answering their phones. so, i ended up having to drive to two locations to find out a) to which one of them i needed to return the car, and b) how much it would cost me, personally, to rent the car for an additional week. all this information i could havebgotten via a phone call with any other decent company. but, these sons of bitches never. answer. their. damn. phone. never. using. hertz. again. they suck, as badly as enterprise. read more

Our pick up was over a hour late! Then when I was actually picked up the agent proceeds to tell me some lies about why he was late. Then he proceeds to open his breakfast that he clearly went to get instead of picking me up. He drove us back to the office eating while driving the entire way. He saw I was very frustrated and basically just gave me the keys to a car. He did not ask me what car I wanted, if I wanted insurance or even told me how much it would be. I tried calling in and talking to the manager but every time I would call he answered and refused to transfer me to the manager. Last time I will ever rent from that office! read more

Car went into the repair shop for the weekend. Went online to book a rental, and I ad no problem with the online process. I was at the point where I had to enter my payment information, and something told me to call. I was put on hold for over 15 min by a man that I simply ask to verify vehicle availability. He never did come back to the phone. I was hung up on. I called back, and was told by a woman that no cars were available. Bad customer service to say the least! read more

I came in today to pick up my reserved rental so I could get my vehicle fixed. The man at the counter told me they did not have any cars available until this afternoon. I insisted that I had a reservation and did he need my confirmation number. He said no, he can see my reservation right here, but I never confirmed it and booked at time. I told him that I did call last week to confirm, scheduled it for 9 am and made sure it was okay to keep the rental for two extra days and pay out of pocket. To which he replied "it's only me and my associate here and we would have updated this in the system if you had confirmed." So he was rude, basically called me a liar and offered no other solutions for the situation. Take your business elsewhere. This place does not know what customer service means. read more

I decided to go without a rental rather than do business with this location. Very poor customer service. I was without a car and needed a rental, had a family member go out of their way to drive me to this location for a car after my husband had already discussed the need for a car with a representative. The rep would not tell him what cars they have - confused as to why since that's her job. When I walked in the employee was on the phone with a customer being very rude. I gave her the benefit because I couldn't hear the other end of the conversation. When I said I was their from follow up to a call my husband had she was very rude. Acted as if I was an inconvenience to her, which is again confusing since you know, that's her job. She said I was supposed to call because they had reservations. After I asked if that would have changed the cars she had to offer me she said no. Still confused as to what calling would have done I asked if they had a car, and she reluctantly and rudely offered me a compact car. At this point I was hesitant to do business with this company, and since I needed more room decided to leave. read more

My Chevy car they gave me had 40K miles and a combined smell of puke, sweat & urine with numerous stains on the upholstery. Tried to exchange it but their hours did not work well with mine. Finally, found Naperville location of Hertz where a nice guy took care of me by putting me in a smaller Chevy (Chevy Spark) --all this, despite $25 State Farm stipend. He said Hertz has a shortage of rentals, and I tried a few locations. At least this one does not smell like puke. It's got so little get up and go tho, I'd be afraid to go on the highway. Feels like a 3 cylinder. Next rental will not be Hertz. read more

I was skeptical to rent because of the reviews. I took one star because the car could have been cleaner. I had to stop once the sun went away to clean the inside of the windshield because I could bot see a thing. Other than that it was a good experience. The attendant was overwhelmed but kept it together and helped everyone. The class I rented was not available so I received an upgrade. I did wait about an hour for the whole process but I wasn't in a hurry. I did see her turn 3 customer away because they came in hours after their reservation. It sounds like if you book be on-time or they will give your car away. read more

If I could give this place zero stars I would. They're fucking criminals. I haven't had a rental car in months from this place and am STILL getting toll charges on my account. The employees at this location are rude and unprofessional. Go anywhere else. Save yourself the time and headache of dealing with these clowns. I was in a car accident and needed a rental, and dealing with Hertz made the situation a thousand times worse. Waste of time, energy, and money. Keep walking. read more

I've never had the urge to say "if zero or negative stars were possible" until this place. Rudest employees I've ever dealt with, they treat the customer like garbage. Walk before you rent a car from them read more

I am a Hertz Gold Member who rents on a weekly or bi Weekly basis across the country. For local trips in the midwest I rent from the Downers Grove location. The service and attitude at this location does not meet the standards of most Hertz locations. Cars are never ready on time, and customers are treated as a nuisance. I recently politely inquired why the cars are never ready and always require a 20 - 30 minute wait. I reminded them that they called me 30 minutes earlier and informed me that my car was ready and asked when I would be in to pick up. I was told if I didn't like the service I should find another location. Recommend avoiding this rental location unless you absolutely have to rent there. There is an Avis location a mile down the street on Ogden. read more

If it was possible, I would give Hertz -10 stars. This place is a scam, not to mention the biggest joke. I had a prepaid reservation of $71 I paid online to take a few day trip to Indiana that I had planned for a month to see my boyfriend whom lives 4 hours away. My car is old, so it would not have made it. The day I was leaving, I went to pick up the car. They informed me they had to do a credit check (I am 20, I have not rented a car before) and I do not have credit. I asked if they could use my moms card since she has credit, and they said only the card I prepaid with. So last minute I was unable to rent the car which was the only way to get to my vacation I took off work for. Whatever, I went elsewhere and my mom rented a car and I used hers. This was October 18, it is not November 25 and I have yet to see my refund. I have called Hertz about 12 times, each time the line "magically" disconnected, or my call was transferred a million times because it is "no ones problem". Finally I got again today, the lady said they refunded me $23 and kept $50 for a cancellation fee. I DIDNT CANCEL??? I asked to speak with a manager and she said there was no management for the refund department, and she would request they give my $50 back but it was not a guarantee. THIS PLACE IS A JOKE, and they DO NOT CARE ABOUT THEIR CUSTOMERS! They all have that "it's not my problem" attitude, and NOT ONE PERSON HAS APOLOGIZED. I am moving in a week and really need that money. I will never ever ever recommend this place to anyone. I would rather ride my bike 4 hours in the winter than try this again. Middle finger to Hertz. read more

I rented a car for the first and last time using Hertz.I arrived 40 minutes before my rental pick up time and the lady told me that I could take the car at that time because it was ready.I thanked her for being so considerate and I drove off.I later discovered I was charged an hourly fee because I took the car before my scheduled time.When I returned the car I was told that the hourly rate was used because I left early.The idiot behind the counter was a smart asss and his comments were not professional.Only rent a car at this location if you are really hard up. read more

DO NOT RENT A CAR FROM HERE!! Booked a pick up with Hertz Downers 5 days before I needed it to take me to their office from a repair shop where my car was being left. State Farm were paying the cost of the rental and sent me to this location. Arrived at the repair shop. They advised I call Hertz Downers right away as other customers of theirs had bad experiences with them leaving people stranded. They were correct and that was a good idea because when I called Hertz Downers said they had no record of my booking and said I should try Hertz Oakbrook. Even though I knew I'd booked with Downers myself I called Oakbrook in case they had transferred it. They had no record either and told me to call Downers back. Before I could do that Oakbrook helpfully called the shop back and said they'd located the reservation and it was definitely with Downers. They told me to call Downers back and they would do the same and tell them they had the reservation (very helpful). I did that and Downers said they'd now arrange my pick up. Half an hour later still no pick up so I called them again. They said they'd have a car there soon. I asked if that meant 10 minutes or an hour. They said it wouldn't be an hour. Another hour went by and I called again. They asked if they could call me back. At that point the shop offered to drive me home as I'd already sat there an hour and a half waiting on Hertz. I called Hertz Downers again and asked them to send the pick up to my home instead. During that call, I could hear a conversation their end during which it became evident that they hadn't arranged the pick up at all yet even after all the calls! When I confronted them with this they admitted that was the case and there was no car on the way and they needed to arrange one still. After waiting yet another half an hour at home they called and said they'd send a Lyft and asked where I was, even though I'd already told them on the previous call where I was going to be. Lyft arrived, I got the their office. The car they had for me had no gas so I had to wait around until someone took it to fill it up. No apology. All in all this took over 3 hours so my whole morning lost. Total incompetence, don't use them. read more

Had to use this location because our insurance has a contract with them. They received our reservation first thing in the morning. They were supposed to call us. We called at 10AM and they could not confirm a pick up time. Called back at 2, said it would be 30 mins and they said they'd call back, never did. Showed up at 4:00PM and still had to wait. read more

Customer service is lacking, and vehicle selection is poor. Despite our vehicle having issues soon after release, we were not given a refund as they said, "Well, there was nothing wrong with the car when you left. And unfortunately, we have no more vehicles of that size to lease." As a result, we had to eat the cost of the car as well as the rest of our trip. Save yourself the time and money by going elsewhere. read more

The Hertz place opened at 7:30am and we got here at 11:45am. There was a sign on the door saying that the guy went to get an oil change and would be back in 20 minutes. We stood outside until the guy arrived at 12:20. There was another guy who worked for a different Hertz (and didn't have keys to this building) who was also stuck outside waiting with us. He talked to our guy on the phone at least twice and was still wondering what happened to the guy. The guy arrived and went to get our car and we were just floored by the state of the interior. There was a huge stain on the front passenger seat and what looked looked like cigarette burns on both front seats. He looked at our expressions and offered to get us a different car. He said he'd call around 2pm or earlier. So, we left the car there and waited for his call. At 2:30pm we called them and talked to a different guy and explained what was going on. He told us to head over and he'd have something for us. My husband went over and picked up the new car. It was in better shape than the first. There was barely an apology from them. I'm not sure if being a Hertz Gold Member (or renting from them at all is worth it) - this was a terrible experience and wasted the better part of our day. read more