I can't respond directly to the owners comment, but they just gave me a link to their general help page which doesn't help me at all. I already went through the help page and even talked with people at the "citation" office and was given the response I detailed in my initial review. So again, the only assistance I've been given is "I can't directly help with that, call this number instead." Thanks for once again proving my point. Terrible customer service, shady business practices, and finding sneaky ways to take money from customers. Which by the way, this is after I paid $100 a day to rent an economy 3-cylinder vehicle. I called the branch to tell them to remove my credit card on file and they told me there was no card to remove because once the reservation has ended, my card could not be charged anymore. This was another lie. My card was charged today so now I will have to dispute through my bank. And of course the Enterprise reps over the phone told me they couldn't provide me with the actual toll bill from the city. Shady company that clearly wants to steal from customers. read more

Originally booked another rental company nearby, but after reading the review I decided to cancel and book Enterprise instead. And I'm so glad I did. This location is great with their service. There was an issue with my original booking so they upgraded us to a passenger van which is very comfortable. All my family members are happy with the upgrade and the whole thing was smooth and easy. Would highly recommend this location! read more

I had a very upsetting experience at this Enterprise location. During my visit, two managers (Lauren and Anna) changed my reservation and pushed me toward a higher-priced vehicle without a clear explanation. When I questioned it calmly, the situation escalated instead of being resolved professionally. I felt unfairly treated and unsupported, and at one point the police were even called despite me remaining calm and cooperative. That alone says a lot about how poorly the situation was handled. Afterward, I tried to reach out to file a complaint, but no one returned my calls. It feels like this location may be franchised, because there is clearly a lack of accountability and customer care from management. If you have an issue here, don't expect help--you'll have to file a formal complaint yourself. I would not recommend this location based on my experience. read more

We had to use Enterprise two times this month. Wonderful experience. Fast, knowledgeable, clean and a very large selection of cars. During my second rental Liam was very professional and helpful. He prearranged rental and held the car for me till Saturday pick up. I was escorted to the parking lot to look at different cars. Both times renting we had brand new cars offered to us. Liam was great to work with and for the first time ever renting he had me pre pay for gas at $2.80 a gallon and no charge for drop off fill up. Very accommodating working with car insurance issues. We will return especially for the large selections of cars. read more

We booked a minivan several weeks out for spring break to drive to Florida. The morning we were due to pick it up, they called and said nothing was available and offered absolutely no recourse. read more

I booked a vehicle online because I am doing a med school rotation in the area. Was not informed until being dropped off by a cab and sitting in the lobby with all my belongings that since I am an out of state driver that a debit card is insufficient form of collateral and my wife keeps our credit card which is back home. This was not disclosed when I booked the vehicle with my out of state information. To further embarrassment of this establishment, the customer service rep was horrendous and basically said sorry it's a corporate policy and said it's detailed "somewhere on the website" -- not in the reservation process, just somewhere. Now I will find somewhere else to rent from because this is absolutely absurd. I should have been notified as I made the reservation. read more

Enterprise Rent-A-Car - Car Rental Near Me - Glen Ellyn, Illinois

If you like to reserve a car months out, and then 45 before your rental time have Enterprise call you and tell you they don't have a car for you, then this is the place to rent from. I booked a three row SUV months before our trip, only to have them call me 45min before pickup to tell me that they don't have a car for me and I would have to wait by the phone for "hopefully" an hour and half before they "might" have a car for me. Then the employee tells me he's just trying to "work with me". No, he's not, he's just telling me: too bad, so sad. Working with me would be having another three row suv ready or offering a discount or something. read more

I recently had to rent a passenger van to make two round trips in, hauling some items to another state. Everyone at this Enterprise site was great to deal with, but Tucker, Michael, and Chanae were especially so. At my request, they stored the passenger seats so I would have more space in which to pack my items. During my first round trip, the van displayed a mechanical issue; it didn't strand me but when I returned to the area I took it in and told Michael and Tucker about it. They immediately went to work to find me another van at a nearby site on short notice that had fewer miles on it and in which I would feel comfortable driving alone. This kind of customer care meant a lot to me; I felt heard and understood and taken care of. Thank you Tucker and Michael! Enterprise is fortunate to have such conscientious employees who make their customers feel valued. read more

Really unprofessional, rude and employees lie. Was in a car accident and insurance set this up. Two different employees couldn't get the pickup address right. Kay, the intern showed up late and at the wrong address. He also accused me of saying things I never said and then Enterprise refused to rent. I talked to the manager Eric Stremke who then told me his intern would never lie when that's exactly what happened. Run from this facility. read more

In the interest of full disclosure, I have used this Enterprise several times with no problems. Today I dropped off a friend to pick up a car, and there was one, yes one person working the pick up desk. Seven people were already in line. To whoever the manager is that oversees this place, you need to plan better for weekends. Is Sunday a slow day? I guess it's not like people rent cars for the week and would want to pick up on a Sunday. Enterprise gets the award to day for epic failure. read more

I reserved a minivan in October for pick up on 12/24 at the Glen Ellyn location. Pick-up was relatively easy, the gas was at less than 1/8 of a tank, annoying but I get it, it was Christmas Eve. We were not leaving for our trip until 12/26 so I went home and parked the car in my driveway. Later that afternoon, my 17 year old went out to 'check out' the van. He came back in and asked me if I saw how disgustingly dirty the van was. I had not even thought to look at the cleanliness of the van since I am a relativlely frequent renter from this location, and the hangtag on the rearview mirror assured me that the van had in fact been cleaned. I went out to the van to look myself and was completely appalled at what I found. In the third row seat, not only were the beige seats practically black, but the seatbelt clasp literally had feces caked on it. That was by far the most disgusting aspect of the van. There were other indications that nobody bothered to even look inside the van before giving it to me, there were empyt boxes of food, wrappers from fast food items, receipts from grocery stores and the post office and dog bones. I spent the better part of 2 hours cleaning the van, getting it to a point where I felt comfortable actually allowing my family to ride in it for 14 hours. Since the rental location closed at noon and obviously was closed on Christmas, I really had no other option. Another lovely aspect that became very quickly apparent was that the seatbelts on the front and second row passenger side smelled so much like body odor that anyone sitting there absorbed that smell. After our first day of driving, we had to do laundry at the hotel to rid our clothes of the stench. I saturated the seatbelts in Febreeze which masked the smell but honestly, this van was disgusting. I understand that Enterprise cannot control the personal cleanliness habits of those who rent their vans but they certainly have an obilgation that, before they allow a vehicle to leave to be rented by a customer paying a good amount of money to do so, the product they are providing is clean, especially in today's environment. A hangtag and a Clorox wipe do not guarantee anything so be sure to look closely at any vehicle you rent from this location before you drive off. read more

When I returned the rental truck this afternoon, your agent told me that the windscreen was chipped! Because I had taken out the extra insurance he told me "not to worry about it - you are covered". This is totally unsatisfactory - I drove 53 miles, and I am quite sure that it did NOT happen while it was in my care. I certainly do know when a stone, or anything hits my windscreen - and NOTHING hit this car while I drove it. I feel I have been "set up" and don't like it - regardless of whether it's "covered" or not. In addition - this is the SECOND incident that I have had with this shop. The last time, I had a confirmation - and you didn't have a vehicle for me when I got there. I am very unhappy with what happened today. read more

Enterprise Rent-A-Car - Car Rental Near Me - Glen Ellyn, Illinois

Enterprise provided me with a vehicle while mine was in the body shop getting repaired after an accident. The other guy's insurance company picked them, so I had no choice. They picked me up from the place where I dropped off my van for repair and took me back to their spot. My daily fee was covered by the other party, so no worries there. I made sure to call my auto insurance to ask about coverage of the rental and they told me I was good and didn't need anything else. That was a phrase I had to repeat over and over again as the agent tried to get me to add coverage. It was so annoying! I get that they have to do it, but after saying it once and then again, I had hoped it would stop, but oh well. I had talked to someone before going there and they told me I would get a Nissan Altima. I have been driving a minivan for about 20 years, so that had me excited. (I have 4 boys, I have to find excitement somewhere!). Then when I picked up I was told I had my choice on what color of Dodge Grand Caravan I could get. Ugh! Not only a van, but a crappy van! It was like driving a truck. No, not for me. When my vehicle was repaired, I went to pick it up and was told I could leave the Enterprise car there and they would pick it up, so that was handy. Not a bad experience, but I was excited about the Altima only to have my dreams killed with the urban assault vehicle they provided! read more

Have to give a shout out to my man Ben at Enterprise in Glen Ellyn. This review is about nine months overdue (sorry Ben!) but I haven't forgotten about his service. I actually ran to the branch that day which was only about three miles but when I got there the door was locked, despite online hours indicating that I still had about an hour to go. It was also pouring rain. I sat outside for a few minutes contemplating my journey back home and I saw a young man leaving the store (already in his car). I was stuck, without a car in bad weather so I took a chance and approached his car. He was on his way to pick up his kids and was understandably in a hurry. I told him my situation, he had me in a car in under ten minutes and we went our separate ways. He could have told me "sorry, we're closed and I'm late", but he didn't. I appreciate you taking care of me Ben! I doubt many others would have done the same. Thank you read more

I usually rent from Enterprise, and have always had a good experience. Even when there have been issues, they have been quickly resolved. A few months ago, I rented from a different company because a family member paid for our rental. The customer service at the other company was so awful that I made sure to use Enterprise for my most recent rental. What a difference! When I went to pick up the car, it was pretty busy and there was a bit of a wait. After I had already checked in and someone was getting my car ready, someone else asked me asked me if I needed help, and after telling him that I had been helped and was just waiting for my car to be brought around, he said that he would go and see if he could help speed up the process. Everything else went smoothly. Then, a few days into my rental, I received an email from the branch manager giving me direct contact information in case I had any issues with my rental. Returning my rental was easy and painless. We had one small issue, and the staff offered us a more than satisfactory resolution. This location has great employees. Thank you and I will definitely continue to rent from Enterprise in the future! read more

A convenient location for the suburbs with weekend hours (thank goodness!) The hours... I won't state what they are since they'll probably be more accurate on the page itself. However, simply put, having both Saturday and Sunday hours makes this place a winner for me. Without the weekend hours here, you'll most likely have to go to the airport for any weekend rentals and returns. I was traveling over the weekend and needed to return on Sunday. Without that, I would have required a ride to the airport or been charged an extra day or so. The location... off of Roosevelt so it can be congested, but my recommendation here would be to take the road that runs behind it. You can access both the car rental and the truck rental location from the back road. read more

Ben and the crew at this enterprise are great! Very helpful and make for an all around easy and friendly process.

Showed up 15 minutes late to pick up a car. I meet two employees and see three more in the back doing who knows what. They tell us they are closed and that the CANT give us the car we rented. Then I see there employees moving around other cars in the lot with the car we rented sitting right there. And while we are sitting there trying to find another rental place to get the truck we needed an employee takes the time to tell use we HAD to move our vehicle right then so he could reposition a SUV. All and all unpleasant experience, would never do business here again read more

Love this location - usually I don't need a ride, but get one when I do, no problem. Car I reserved is always available or a suitable replacement offered (upgrade) at no charge. They do offer the extras/ add-ons that they are supposed to, but I don't think it's high pressure, just service. Do people get mad at McD's when they ask if you want fries with that? It's their job and they do it well, but you can say No. If you can't say for sure that your insurance and/or your credit card give you the coverage that you need, maybe they're doing you a favor. (no I don't work there!) read more

The manager, I believe his name was Brent, I'm bad with names, but it started with a B, was very professional and helpful yesterday when I need a car in a bind. Thank you. read more

These people went above and beyond to make sure my rental experience was top shelf. They have the patience of saints. I'm generally a real pain in the neck customer. I'll complain about even the smallest issues (i.e., slight odor in the car, cabin comfort). They put up with a ton of that. And they always look like they are working their tails off when I am there (about once a month). I'm not sure where the negative reviews come from, but it has not been my experience. I actually look forward to renting from them. Kudos to the staff and management at the Glen Ellyn location. It's refreshing to see this level of commitment to customer satisfaction in this day and age. Keep it up! read more

Car rental was fine, the minvan I needed for extra people going with us on a trip and my car isn't roomy enough. Didn't like all the sales pitches. Insurance, gas, some thing else too which I forgot what it was but man were they trying to force it, saying the van would be hit, I'd be in trouble, on and on. First off, the only accidents I've been in is where someone hit me. Second, my insurance company (State Farm) said my policy was enough coverage. I was questioned about my deductible, and if I had it, if in the event the van was in an accident. I'm like YES I FREAKING HAVE A WHOPPING $250 in my account! I said I am not worried, it will be fine. Then, like another poster said, the utility bill policy if you use a debit card. I do agree making copies of the bill is an invasion of privacy. And asking are you late? Ummmmm no, I pay my bills on time thank you. I CHOOSE to use a debit card, instead of running up debt thank you. And what does a current utility bill paid in full mean anyway? How do you know if that renter has other bills late? It's just a weird policy! Do I have credit cards? Sure. And then I was told, and I quote, "you better start paying those off then, so next time you can use it"...what in the heck? Um, that's why I am not using them, so I can pay them off.....and be debt free. I don't know if on my next trip I will use them again just based on that comment, that I am loser for using a debit card. Also, yes, the car wasn't full. Never been to a place where you get the car and need to go get gas immediately. Then they make sure to tell you "if you overfill and it's not at the exact level, you won't be getting a refund", um, did I ask for one? No, but I like a vehicle with a full tank, especially traveling. Just an odd experience overall. Van was very nice but the hassles UGH read more

I'm a regular at Enterprise, unless I'm traveling and get a better deal elsewhere...but I've rented many times though several locations with no problems. My car died on me on my way to work last week, and after they told me they were keeping it overnight, I had no other option but to rent a car till it got fixed...which ended up being replaced in the long run. I got online and went through the process about an hour or two before I got there. I was able to get in and out of there with my Nissan Maxima rental quickly as I was stressing that I'd never make it to downtown Wheaton on time for my physical therapy appointment. I wish I remembered the name of the man who helped me as he even showed me how to work a few of the "newer" things in the car. Having a 2004 it's all new technology to me so that was super helpful. I called to extend my rental another two days with no problem. I would absolutely rent from here again! read more

Juliette and Lindsay are wonderful to work with. We have been renting with Enterprise for almost two years and Juliette and Lindsay go out of their way to accommodate our requests. Cars are always in good condition and very clean. If you need a car, go see one of these wonderful representatives. read more

We have always had very positive experiences with this Enterprise location. The staff is friendly and efficient and has gone above and beyond for us in the past. I'm not a big fan of rental car companies in general, and Enterprise specifically, but the Glen Ellyn staff gets it as close to right as a rental car company can. read more

I have rented cars from this location twice in the last 3 months, and have been very pleased with the vehicles, a GMC Yukon SLT and a Dodge Charger R/T Hemi. They were terrific highway cars, great to rent for a driving trip, and to see that they would have been a little too big for around town. The rental rates were very competitive, especially on my latest rental. As for the folks at this location, they are a really good bunch of people. They have consistently been helpful and made the process quite easy. I had no problems with renting using either of my Visa cards, so I don't know why other reviews mentioned looking at electric bils. Their pick-up and drop-off service makes them a keeper. One caveat: I think the policy of not renting vehicles with a full tank of gas must be an Enterprise-general one, and it's one that Enterprise should revisit. On the front end of the rental, people want to pick up the car, and go. Most car renters know that you have to fill up the car before returning it, OR pay a much higher rate for gas refill by the rental agency. It is also hard to leave the appropriate amount of gas in the tank under the current policy. You may end up leaving too much. I will DEFINITELY continue to rent from Enterprise-Glen Ellyn. read more

I rent from this location regularly for work. About 5-10X per year, depending on my travel schedule. The last two cars I have rented have both had tire problems. This last trip my tire blew out on the interstate up in Wisconsin. Took 3.5 hours total to get the spare put on, get the car exchanged, and get back on the road. When I got back there was no apology for the inconvenience - and they charged me an extra days' rental for returning it 3 hours late. I rent a lot of cars for work, and this is what I would call poor customer service. Also, they don't fill up their cars before renting them. You get them with 1/4 tank and then end up giving them free gas because you can't get the gage back to where you rented it - or you pay them if it is below 1/4. I should mention that this is typically the case with non-airport locations - not just this one. I prefer airport locations where you rent full and return full. All in all, I will continue to rent from them, as they are the only game in town (there used to be an Avis across the street that I also used). The employees are courteous and helpful, just don't count on an accommodation if you get into trouble. read more

Had great help here. Showed up and got car just too small for my family of 5. Upgraded for next to nothing into minivan. Kudos to this company and their awesome manager trainee, Rick Tompkins. read more

Please beware!!! Although they say haggle free, it's not. Make sure that you have everything that you need for your car. They will promise you not to worry, that's not true, I was given the run around! Make sure you go there after doing all of your research! read more

I have numerous tickets entered with corporate customer service. I have called at least 4 times, can you tell me what wilel be different this time? read more

Just found the card of Tobias P King in my wallet forgetting that I had said I would write a Yelp review as regards a car my Father purchased there. Only have Tobias' name but all 2 or 3 individuals dealt with were maximum professional and my Dad is pleased with the car. read more

Friendly and helpful staff. This is the best rental car facility I have EVER used. I rent from them once a week or so and always appreciate the quality of service. read more

Terrible experience. Go elsewhere. Do not depend on them. We reserved a car in advance to be picked up on Sunday between 10 am and 1 pm. When we arrived, they had zero cars available. They told us cars were available in Bolingbrook and that they had exchanged texts, but Bolingbrook would not answer the phone. We went to Bolingbrook and waited in line for 40 minutes, during which 3 out of 20 customers were processed and the phone was constantly ringing. We needed to be somewhere else and could not wait any longer. read more

The employees are friendly and helpful, and I know many people who have had positive experiences here. Just don't leave anything you value in the car and expect it to be returned. I accidentally left my camera in a car that was returned here, and it "disappeared." read more

I made a reservation, got a confirmation number. I needed an 8 passenger vehicle, so any car would not do. I went to pick up the rental car on a Saturday. I felt like I was in a Seinfeld episode. Me: Hi, I have a reservation and I'm here to pick up my car. Enterprise: Sorry, we don't have any eight passenger vehicles left on the lot. Me: Yes, but I made a reservation. Enterprise: We had three earlier this morning, but we rented them all out. Me: Yes, but that's why I made a reservation. If it's simply first come, first served, then why did I make a reservation? Enterprise: Sorry. Me: Sorry doesn't help me haul eight people around. Enterprise: We can see if we have the car you need at our Naperville location. If I wanted a car from the Naperville location, I would have made a reservation with them. Although, chances are . . . Also, be aware that this location is only open for two hours on Saturday, from 10:00 a.m. until noon. They don't mention this when you make your . . . "reservation". read more

This past week, we rented 2 vehicles for a week from the Glen Ellyn office. Everything went smoothly with great service and we could not have been more satisfied. You can be sure we will be back. read more

8/20/19 Enterprise sent a truck without a running board to pick me up. I am short and said I couldn't get in. Driver urged me to try. I did and I fell back hard on my left foot with severe pain. I started to walk away, saying i couldn't get in, so driver turned around and directed me to climb on grass mound and I was able to get it. At no time did he get out to help me or inquire if I was all right. It turns our my left foot was broken and I will be laid up 3-6 months! I called manager (L), who said it wasn't on their lot sh she had to call corporate risk management. She refused to have someone come get the car. No-one called me so I called risk manager (PB) who merely said that staff needed additional training. I found a way to return the care and spoke to Asst manager (J) and said I wanted tofill out an incident report or a written complaint. She denied me the right to do this. I again spoke with manager who simply referred me to risk management. At no time did anyone express concern or ask for more information. I feel they were neglectful and unprofessional. I have been using them for five years when I visit Chicago. Never again! read more

An unfortunate series of events that will be reported to Lisa Madigan's office. Rental car employees should never have full access to a customer's electricity bill online to download their bills and start printing whatever they please which the Manager at this location did right in front of me. The entire situation was ridiculous with me having to prove my credit worthiness, which I did, and once I did, I cancelled my reservation, walked out (stormed out) and rented from Hertz in Lombard on Roosevelt Road. Hertz saved me $18 on a rental and they didn't require me to jump through hoops, bring a utility bill and then log onto my ComEd account from their computer to prove I am not a credit deadbeat.I'm not a credit deadbeat, all my accounts are paid in full, on time, every month and absolutely no one should have to deal with this company's ridiculous utility bill policy when using a debit card/bank (Visa) for payment. I wish I had done more research on Enterprise prior to making my reservation. I'm an Emerald Club member since 2000 but that is when I used to rent with National.I guess the two companies merged. When I discovered National was overpriced I switched to other rental companies. I've rented cars all over the country for almost 20 years and I've never experienced anything like this. FYI: The employee told me if I rented a car at O'Hare Airport I would need to bring a boarding pass and a utility bill. First, No, I've rented cars at the airport before without booking a flight (albeit) through another car company. How is FLYING a requirement to rent a car? Second, Who brings a utility bill with them on a business trip or a vacation? Absolutely no one. After I proved I was up to date and current on my ComEd bill by logging into a computer in the back where the manager sat down and started clicking around in my ComEd account, he was downloading my bill, and printing it out. EXACTLY WHAT I HAD ALREADY PROVIDED and Lord knows what else he was printing from my ComEd account. How is that not a breach of security and privacy? Time to alert the Attorney General which I plan to do because if this is standard operating procedure, Enterprise needs to be stopped immediately.The manager printed whatever he wanted and had FULL ACCESS to my electricity bill account online and my login information stored on his computer. My account said BALANCE DUE: $0. PAID IN FULL. NO OUTSTANDING BALANCE. (which I never should have been required to prove in the first place), I stormed out. As a customer, you have choices and I decided to take my business elsewhere. When I got to Hertz (down the road) I was furious and frustrated beyond belief. Within 15 minutes I was handed a car key, no problems, no hassle. When using a debit card at Hertz, they place a $200 refundable hold deposit on that card just like a hotel. I broke down into tears over my experience at Enterprise. The manager at Hertz came running over and said she completely understood why I would be upset. She agreed the manager at Enterprise clicking around in my utility account online and printing up whatever he pleased was beyond ridiculous and a breach of privacy. She agrees I should contact the Attorney General about this.I also called Hertz Corporate and spoke with a representative about the FANTASTIC service I received today after that fiasco at Enterprise. I was absolutely credit worthy and Enterprise lost a customer for life.Do they care? Of course not. Some half-wit in their HQ (who has probably never dealt with a customer or worked a service job in his life) came up with this ridiculous utility bill policy and they are sticking to it. Good for them, I assume. I sent an email to Corporate about my experience and received a call from the Regional Manager on my voicemail. Maybe I'll call him back, but honestly the damage and frustration is done. My co-worker (YES, Enterprise I have a job and I'm not a deadbeat) has a part-time job with Yelp and encouraged me to post my review. I don't like writing up bad reviews but this experience was just crazy and I don't want anyone else to be subjected to the same nonsense. The Utility bill policy at Enterprise is antiquated, insulting and I've been angry all day. Why was I renting a car? My husband is using our van this weekend and I need to drive some girl scouts to a camping trip on Saturday. A small, short, 2 day rental. Anyway, Most people don't look up reviews on Yelp unless the are already upset with service, but hopefully someone reads this before renting with Enterprise. I looked up the financial reports on Enterprise and it is a privately held company. I decided to buy stock today in CAR which is the stock symbol for Avis, Budget group and next week I'm going to buy Stock in Hertz. HTZ. Despite being treated like a deadbeat by Enterprise for using a debit card, I actually have money in my savings account and I plan to use it to invest in their competition. Maybe I'll even use my DEBIT CARD! read more

I typically rent from Enterprise because I have come to rely on their customer service and quality of cars. I have rented from this location in the past with no issues, but something has changed there. I made a reservation about two weeks prior to pick up so it should have been no surprise. I went to pick up my rental in the late afternoon trying to get out before rush hour. The paperwork went fast because of the on-line reservation, and I was told someone would bring the car around. About 10 minutes later I look in the back and they are hosing off the car that would be my rental. Not sure why they waited to the last minute to get the car ready since they had plenty of notice when the rental would occur. When the car was brought up, the exterior still had bird droppings on it and the interior, while free of debris, did not look like it had been vacuumed for a while. I did not send it back because I wanted to get on the road as soon as possible, but also noticed that the gas tank was only ¼ full which meant I had to make another stop to get gas. So much for customer appreciation all in the name of trying to make additional profit by providing cars that are less than full knowing that you will end up returning it with more gas than when you started to avoid a fuel surcharge. While on the trip, the car made a noise as if a bearing was failing or had a bad tire. Pretty sure this did not just start happening, but I made it back without any mechanical issue. Upon returning the car, I was told I would need to pay a detailing fee because they saw dog hair in the car from my daughter's service dog. When I mentioned that the car was not "detail clean" when I got it, the answer I received is that it was company policy. I feel this is a deceptive practice for them to get their cars detailed at the customer's expense instead of taking care of their cars in the first place. If they paid as much attention to the condition of the car when it went out as opposed to when it comes back, they would avoid a lot of negative feedback. For my inconvenience I was offered a 10% discount on my next rental, which equates to about $3 on a daily rental. Thanks but no thanks. Overall a very poor experience and I left feeling unappreciated that I chose them to serve my needs for a rental car. As a consumer I vote with my dollars, and I will definitely be looking at any other option next time I need a rental due to what I would call poor customer service - they just don't care! read more

Just know that when you rent with this branch that you will not have a totally clean car and that you'll have to get gas very soon after taking the car. It is the fourth time we've rented a car that has less than a quarter tank of gas. Very inconvenient to have to stop for gas right after you get the rental. Sure it saves them time but puts burden on the customer to stop and buy gas. Other car rental agencies provide cars with full tanks of gas. read more