Rent a car from anyone other than this location. Jamon is a scammer and apparently trying to make money from penalties instead of legitimate rentals. I rented a car for a long weekend. Got sunburned and was peeling by the time I returned the car. He accused me of smoking in the car because there was debris on the drivers side armrest. He printed me a receipt for the normal rental without the $450 + tax fee, then he took the car around back, and 4 minutes later added the fine. Corporate Avis/Budgett refused to get involved and told me to negotiate with the location. I attempted to work this out in person with Jamon but he refused, didn't even have the inspection report, proof of extra cleaning fees or time the car was out of service for cleaning, and when he found out I was recording the interaction went and hid behind the wall and refused to talk about resolution. read more

booked a rental through costco and requested an intermediate car but once we got there in person all they had were massive suvs. i'm 5'0 tall so driving a large car like that is not something i'm comfortable with, which is why i specifically booked a smaller car. we drove about 30 minutes to get here so it was a waste that they didn't have the car we booked online. also when we walked in, no one was at the front desk. the place doesn't even look like a rental car place. it's a small gray building with a small sign on the window toward the bottom that says "avis" which was blocked by one of the rental cars tldr; promises cars they don't have & hard to find read more

Do not rent from this Avis location! This location has questionable and unscrupulous business practices. I would rate less than 1 star if that was an option. Oddly in the past I have rented from this location with no issues. However, that all changed during my last rental experience with them last week. On 10/21/25 I made an on-line reservation for 3-day rental from 10/22/25 until noon 10/25/25 while a car repair was being completed on my personal vehicle. I am a state retiree and even though Avis in Hendersonville is further away from my residence use Avis in Hendersonville because of a state retiree benefit offered through my retirement. My rental was for a full-size car. When my husband and I arrived at Avis Hendersonville on the morning of 10/22/25 D'Monsha was the employee on duty, and he told us that they had no full-size cars available and they would be giving me a different vehicle. My reservation and confirmation number (I have email) clearly stated the type of car I had reserved and the cost --daily rate. While in the office that morning the employee overheard my husband and I discussing the possible fact that the repair on my vehicle could possibly take longer than Saturday and said the reservation could be extended. We asked if the daily rate would stay the same as what we had and he said "yes". However, he apparently changed the reservation to a weekly rate, upgraded the car to an Intermediate SUV (they were the ones that did not have what I reserved, I did not ask for that size vehicle), and then he did not disclose his changes. Late on Friday afternoon my personal vehicle was ready at the mechanic and on Saturday morning my husband and I returned the Avis Hendersonville rental to Avis Hendersonville. Before going, I logged onto the Avis to modify the reservation and was shown on the site what amount would be returned to my credit care (approx $250) for modifying and returning early. Unfortunately, the site was not functioning properly, but my husband and I drove to Avis to return the car. Once there Jamon Jackson-Wilson was the employee present. We told him we were returning the car b/c our vehicle now fixed and Jamon Jackson-Wilson checked the car in and handed us an invoice. When I looked at the invoice it was for twice what the amount should have been (over $500). When we went back inside to have the transaction corrected, Jamon Jackson-Wilson responded with "the car is already checked-in". He said that was the correct rate b/c the vehicle we had returned was an Intermediate SUV on a weekly rate. We said that was not the vehicle we rented but what they gave us b/c they had failed to have the correct vehicle and that they changed the vehicle to a weekly rate without my retiree benefit without our knowledge. Jamon Jackson-Wilson was very rude and said nothing could be done about it. We said if that were the case we would just keep the car for the entire week like he was saying we had rented it for, but he said we could not because it was checked in and someone else was taking it. This was very strange since how could someone else already have rented the vehicle when according to Jamon Jackson-Wilson it wasn't supposed to be returned anyway until 5 days later on 10/29/25. We asked to speak to the manager, and he responded that he was the manager. So, we asked to talk to whoever was over him and he said there wasn't anyone over him. I asked him if he owned Avis and he said he owned that Avis. I then asked him if he was the franchise owner and he said that he was. We have likely been scammed for over $250 by this unprofessional and unscrupulous Avis location. We have contacted corporate and have provided them with the necessary documentation from my emails regarding this transaction, etc. However, in the meantime, I feel compelled to tell other unsuspecting customers and retirees to stay away from this business. read more

very unprofessional. Had rented a vehicle over a week in advance. Got a call 4 hours before scheduled pick up and said they do not have a vehicle locally and would have to pickup 45 minutes away. very difficult. Will not use again and will likely discourage anyone else to use them. read more

Friendly and efficient service! Nice clean car for our Nashville trip. No hesitation in renting here again.

My initial interaction at this location was above & beyond my expectations!! The owner was friendly & very helpful! My experience took a turn for the worse, as my car is still in the shop which required me to extend my rental. I have not been able to speak with the owner after several attempts. I've called & been placed on extremely long holds or simply hung up on. I've left my name & number for call back but haven't received one. The lady that answers the phone was very rude & wouldn't even let me complete a sentence without rudely interrupting. This has turned into a terrible experience and somewhat of an inconvenience. The automated system is lackluster & further complicates what should be a simple process. I am frustrated & not pleased with the turn of events at this location. read more

I reserved a mini van two months prior to our trip. We got there and they didn't have any vans. He brought out a ford expedition we could rent, but I needed a van so elderly people we would be with could get in and out easier. The expedition looked like it had been driven a lot and not clean at all. The biggest issue with it was the poor condition of the tires. One of them were bald. That was unacceptable due to needing to drive it to Florida. We had to leave without a vehicle. So upsetting! read more

I was trying to rent a car from Avis to Uber, in the Nashville TN area... I read the reviews from Uber drivers renting from Avis. And there were a couple of good reviews, but mostly bad experiences. But I decided to try anyway. LIES,LIES, LIES... Avis does not have ANY cars available for rent with Uber. I called the Avis number yesterday and I asked if they had Uber Cars for rent. The person said yes we do. I asked her to repeat, because I was having trouble hearing and understanding her. She got an attitude and said " I have already told you once,that we have cars for rent!" I replied " I couldn't hear you ,and I just wanted to make sure. Your customer service skills are horrible and you need to improve" . So I arrive at the Avis on Gallatin pike north, and of course they don't have any Uber Cars for rent. The guy behind the counter (Austin), was a nice guy. He gave me the Avis numbers for Mt. Juliet and Murfreesboro offices. I called them and NO, they don't have any Uber Cars for rent. It is pathetic to lie to people, just say no cars for rent, like the guys in the offices did. The call center was not a good source and needs many classes in Customer Service. I will NEVER be using Avis or even go on the website. They can't be trusted... Joe read more

I reserved a car on 28 May through the Hendersonville Tennessee office and showed up July 6 to get vehicle. No vehicle was available. Only solution staff offered was I could drive to airport which was 35 miles away and all vehicles have been given for a Nashville race event going on that day. No prior notifications were sent to me via email phone number or app to notify me of this event that my car would not be available. I showed up on the same day without a vehicle or plan in place. Also, the staff failed to properly reimburse the charges from the fees from 28 May and I had to call customer service after vacation to get charges reimbursed which was gonna take 3 to 5 business days. This was unacceptable customer service and really put me and my family in a bad spot needing a vehicle for vacation. At no time was any considerations offered for my time money and the inconvenience that Avis caused for me and my family prior to our start of our vacation that day, This is really disappointing as I use Avis to travel quite a bit with my office duties and family vacations. Please do better, Avis! read more

I paid over 800 bucks a month ago for a van. We show up today at noon to pick it up at what looks like an abandon building and was told this Avis doesn't have anymore cars for the day, they are closed, and the cars they do have are for people tomorrow who made reservations a month ago. I told the woman that I did in fact make a reservation a month ago and paid ahead and asked why she was saving cars for people tomorrow when a paid customer needs that exact vehicle today. She told me to NEVER pay ahead at any rental company, and that she couldn't give me the van sitting outside. She offered no other help and I had to ask how I am supposed to get my money back. She then gave me a pamphlet with a customer service number that didn't work, so I had to search for customer service online and figure out how to speak to an actual person about a refund. I have never ever ever in my life seen a company run this way or been treated that way and I have rented plenty of cars in the past. I am 100% sure that this place is a scam and I plan on reporting them to the BBB based on these other reviews I see on here. I have a disabled child who needs a van to transport her wheelchair stroller along with everything else we needed to go on a vacation for the first time in years and now we are left scrambling to find a car the day before we are supposed to leave. read more

I've had to stop with Avis. 20 years of renting about 3 weeks per year. The cars are just too dirty in their system and this little local branch just does a horrible job cleaning the cars on the inside. The list is just too long to mention. Take it from a professional traveler, the cars will be dirty at this an all Avis locations read more

DO NOT RENT A CAR HERE. Mgr of the location has no people skills and does not concern himself with your satisfaction. Returned a car 31 mins late and was charged an additional $107. Customer Svc was not helpful and were rude to me. Called MgR since his reputation should be important and he said come earlier next time. Felt charging me that $107 was very fair. Said it was my problem not his. Parking lot is so small and couldn't find a spot to leave the car. Have no after hours car return drop box. Said keep the car until they open. Poor Customer Service and concern for customers. I will never rent from Budget again. read more

Very disappointed with our service. Both of the staff members were rude. Our account was billed for services we did not have. When we tried to discuss with them, they told us call their corporate office and just moved on to the next customers. They were very unconcerned with our situation. I will never use them again. Beware! read more

Great service! In and out quickly, we were upgraded and taken care of. I recommend this place over any other in the local area.

I had a reservation online and like other places like budget you can check in and get the car in the parking lot. But the Avis preferred desk representative sent me inside and I had to wait In line for an hour to sign papers and pick up my reservation. We were on a strict time schedule to get out of there and it messed our whole day up. This is completely inconvenient and if you have a reservation already booked and pre paid for, there should be a quick pick up area that you DONT have to pay for. read more

This place is a joke, spent 45 minutes in line to pick up a reservation. 3 people were working but only one person was helping people. The other two employees sat there and did nothing. Started as the 4th person in line and the line ended up 20+ people long due to lack of organization, consideration, customer service. I will never rent a car from this company again. This was a disgrace! Joe Ganino read more

Very easy to use. Rental checkout process was so easy, new upgraded, leather seats, xm radio in car. We used a credit card which was easier so we didn't have to pay a deposit. We will probably use them from now on! read more

The car was fine - but the customer service was terrible. Asked for full coverage / didn't get it. Kid behind the counter was like a zombie.

This has been the worst rental experience I've ever had. Stood in line for well over an hour. Three people working, only one could rent cars. Every reservation had a problem with it which perpetuated the issues! I would recommend renting from another company! read more

We were saved last minute from our horrible enterprise experience. Avis of Hendersonville was able to get us the car we wanted and on our way in 30 minutes. No extra paperwork, didn't require a credit card, bills, or bank statements like enterprise did. Very pleased with their process and they were happy to get our family in a car and on our way. I would definitely recommend this rental place to all my friends!! read more