Although I didn't need to rent a car I was looking for some good binoculars for an upcoming family…read moretrip. Tony's name came up as someone knowledgeable on the topic. After getting's Tony honest take on the craft of binoculars I ordered a pair of ScoopX UHD 10x42 binoculars for a huge discount from practically anywhere else. They're great to say the least especially for the price! I can 100% vouch for Tony as a great trustworthy source for binoculars. He'll take care of all your needs. Highly recommended.

This review should've been done back in 2014 when I borrowed the car. Can't say what the set up is…read moretoday. Back then Tony picked us up at the airport, took us to his residence where all of his rentals are mixed amongst other cars used for parts. He gave us an old beat up mini suv. Not the greatest looking car but it did it's job and served it's purpose like a charm! We took it all through Puna and Ka'u. Super light on gas. AC worked in the heat of Ka'u and the heater kicked in during a cold night up Volcano. Got it back to Tony in one piece. Tony took out his completely hand written spot on contract in his spiraled binder, had me sign it, took us back to the airport with more than enough time to leisurely board our plane ride back to Oahu. If you're a creature comforter, Tony not for you. But if just need to get from point A to B, and blend in with the locals, Tony's your man!

Definitely the calmest airport I've ever been to! The staff is really nice, as well. :)read more

This is really a cute tiny little airport. Interesting is how you exit your aircraft right onto the…read moreapron and walk to these cottage type huts which is the terminal. Really nice people

Thank you Wesley for the great service picking up my rental car from ITO, Hilo International…read moreAirport. Total interaction was less than five minutes. By the way, a 250.00 hold was put on my card. I got a mid size vehicle with insurance and it was affordable for the day. Opted to put my own gas, which is 5.00 a gallon right now in Hilo. Car was smooth driving, low mileage, and not clean. So I advise to sanitize and inspect before driving off the lot. Drop off was easy. Just park the car, write down your mileage on the provided paper, and drop that plus your keys at the front desk. Had a great experience and for the price ya cant beat it.

I would avoid Budget at Hilo airport unless you have a lot of time and patience. The lines are long…read morewhenever I rent a car there. I travel weekly for work and usually rent from Dollar/Thrifty but rented from Hertz just this one time. I accidentally went to the Budget counter to return my key rather than the Hertz counter (one over). As soon as the female employee realized I had the wrong company her smile disappeared from her face and she said, rudely and loudly in front of other customers, "This is not our key. Move along!" She shooed me by pushing the key back and waving her hand dismissively. Wow. Now I really won't rent from Budget. I was offended as I was kind to her and even apologized. Someone needs customer service training.

When we got there the Enterprise window was closed and so we had to get checked out with Alamo. The…read moreguy at the desk didn't ask to see ID and didn't go out to inspect the car with us. He just gave us papers and said "your car is in stall 5. If there's any damages just take pictures of them." Given, it was near 6:15pm at this point and getting dark. I didn't like that we didn't have someone check out the car with us and agree on any potential existing damage, but I also understand there was ONE guy working two different company's check outs. Drop off (after hours) was easy and we received our check out paperwork and final costs by the end of the same day.

Clean car. Nissan Rogue. Fits 4 adults fine and went up to the Volcano National Park no problem…read more Pre- registered and fast checkout.

I'm a hertz presidential circle member. I'm used to walking to the lot and just picking out a car…read more They don't do that at the Hilo airport. You have to go to the desk to across from the terminals and they physically hand you your keys. This is fine but it also means you have to wait in line with the tourists. Depending on your luck, it might be awhile. Once I got to the register everything was ready, my reservation was there. I think they verified my id and I was on my way. Returning the car was the same thing, you have to physically wait in line to return the keys. So maybe leave yourself some time but Hilo isn't a super busy airport so you should be ok. Everything else was totally fine.

Our flight arrived a few minutes early, but there was no way we would Beasley to get our car early…read more The spirit of Aloha was not with the folks at Hertz /Hilo airport. Several folks in front of us reported issues with their cars. Not good. Our car had cosmetic issues, but we noted them ahead of time and went on our way. Turn in was ok, they noted that the car was taken with cosmetic issues and they were not our fault. Still not very friendly staff.

I rented vehicles from Budget Hilo for many years until recently when they did not address my…read morecomplaint. Consequently, I switched to Alamo/Enterprise and am totally satisfied with the service, prices and vehicles. I just rented a vehicle this past weekend and unfortunately ran into a problem with the key fob. In a matter of minutes, they resolved the issue and replaced the vehicle! Yes, it was a little inconvenient, but it wasn't their fault! The best customer service I've received in years! I'll be renting from Alamo wherever I travel! Thank you!

These rental car companies that don't even provide a shuttle from the cruise line port are crazy…read more If they would just provide a shuttle people would flock to their business. Cheap and sad.

Update: Thrifty has "so graciously" offered me a refund of a…read morewhopping $25.00 (twenty five, yes.) I paid more than $25 having it cleaned. I will not be renting from this company again.

Arrive 12/3/25 7am lady there was not welcoming at all and didn't give us any option since we had a…read moredebit card. Was gonna hold $800 on a 2 day rental and do a credit check like geez we renting a car not buying a house!! My ohana was deciding where to have breakfast and tita from next door national rental heard us and offered places to eat. As see was more than willing to help us I ask if she had any vehicle available and boom she was super accommodating we ended renting our vehicle from national. She had so much aloha and smile through out our transaction. Held 3 days rental on the debit card and we was off and ready to go to our ohana funeral. Thrifty you can learn customer service from your neighbor national!!