Car was dirty, I asked the agent if someone could wash the bugs/dirt off, she told me their hose was broke. No one cares about their job anymore and clearly Avis doesn't care either. read more

Avis Rent A Car - Bugs and dirt - Car Rental Near Me - Ithaca, New York

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Extremely disappointed with Avis service in terms of car maintenance which result in jeopardizing driver's lives on the road. I rented an SUV from Ithaca airport on Feb 16. That night the "service engine" light was on and the front passenger side seat was broken and unable to seat passenger. I had to drive back to Ithaca airport (risking my life on the road) to exchange for another SUV, which was a piece of crap as well. The remote control was not functioning well. It often took 10 seconds to repeatedly pressing on the remote in order to lock or unlock the car (this is extremely tough under severe cold snowy weather). After 3 days several of the "service requirement" lights were on at the same time including "service engine", "steering wheel", "brake". I had to jeopardize my life one more time driving back to Ithaca airport in the snowy weather to ask for help. This time even worse, there was no same size SUV available for exchange. I was forced to downgrade my rental to a compact car. I didn't expect Avis' maintenance to be that bad. How could you not inspect your cars before renting them out? Shouldn't your cars be regularly maintained in order to protect drivers and provide them with the best driving experience? On your website, you claimed "At Avis, we are committed to providing you with the best rental experience in the industry. We are in the business of treating people like people". This is a total lie. You are treating people like trash. Safety is no longer a priority at Avis? This is the worst experience I have ever had with car rentals. I couldn't imagine I had to switch to drive three different rental cars within 5 days due to maintenance. After the rental, I filed a complaint on Avis website but no one cared to reply. Now I've been on hold for an hour for the call to customer service and no one care to pick up my call. This is totally a trash company which does not even worth one star (I would have given zero star if I was allowed to). I will never ever rent a car from Avis. DO NOT trust them. read more

Avis is one of three car rental companies available at Ithaca airport. There's no self serve kiosk machine but one person agent. She was professional and friendly. When you get your key, the vehicle is right outside the airport. You don't need to take no shuttle. That was convenient. Returning the vehicle was the tricky part because the counter/key drop off box says to park on the same stall as the original pick up place but there's a separate parking lot for drop off right behind the airport. If you want to get this part correct, be sure to ask the agent before leaving. This location isn't not 24/7 so you won't be dropping off when no person is working. read more

The customer service is atrocious - truly. The blue haired young lady ignored our patient waiting for a solid minute, which would have lasted longer had we not had to ask her literally "if she worked there." We were the only ones in line. She made no attempt at eye contact. She dressed like Cyndi Lauper - except she definitely was not wanting to have fun. The car was NOT a "standard" - it was a tiny, dirty Toyota Corolla. Skip this place if you can. read more

What a miserable experience -- the woman on the phone talked to me like I was a toddler, being incredibly rude, insisting that I would have to pay the difference between my online reservation ($200) and what they had available (which was $300), even though I was one click away from booking the online reservation. I've rented cars there before and they're consistently out of stock. I thought I'd call ahead to be sure they had the car available and all I got was rudeness and insistence that I'd have to pay double the price because of their problem -- the discrepancy between the price online and what they actually had on the lot. Avoid this place. read more

The worst ever, went to pick up SUV, was assigned a Jeep Wrangler pretty rough riding vehicle, got in husband said get out of the car, me why, him get our, comes around someone had vomited all over he passenger side of the vehicle , went in acted like it was no big deal gave me a different SUV Jeep Wrangle got in it and it smelt like wet dog and dead animal. These are the steps you take for extra money and tie to detail the vehicle ? WOW was charger 29.99 for a navigations system in a bag. I ended up canceling the entire thing and taking my own SUV that I wanted to save miles on but in this case who wants to drive any of these vehicles . They charged me 401.00 for 5 days of rental 200.00 hold on my debit card and she looked up at me and said PLUS we do a credit check, I said check away but no I didn't know this part, my fault on that for not reading further. Today is Wednesday still no refund and it was to have been there on Monday, so they have 601.00 of mine for a vehicle I NEVER even started. read more

Completely irate at the moment. Was in a car accident driving through New York on my way home to Maryland, so needed a rental car. Ended up having to rent from Avis in Ithaca - 90 minutes from where I was stranded - because it was Thanksgiving weekend. Not their fault, but now I think I know why they were the only ones who had cars available. The folks at that location were great - my beef is with the company as a whole, and whoever I talked to when calling their 800 number reservation line. I told them I wanted to drop it off in my home town in Maryland in three days - figuring I'd need the time to sort out insurance for the accident. They read the address off the screen to me verbally, and I agreed that was the place. Fabulous, I was on my way. The next day I was home, and got insurance sorted out, so wanted to drop the car off 2 days early. I then noticed that the drop off location that got printed on the rental agreement was a town in Maryland 60 miles away - and when I called to let them know that I a) wanted to drop it off early, and b) still wanted to drop it off where I told them I would to begin with, not the address on the agreement, they a) said I don't get any kind of refund for early drop off, and b) they wanted to charge me a change fee for "changing" the drop off location! So okay, my bad for not double checking the address on the rental agreement when I signed it, but I had been in an accident, had spent half the day wandering Southern New York looking for anywhere with a rental car available, and was a bit tired. They made the change without notifying me, and they want me to pay for it! And they want me to pay for 2 days of car rental when I won't have the car, during which time they easily could turn it around and rent it again - getting paid double for that time. Agent and agent's manager were completely inflexible. I'll stick with Enterprise from now on, and God help anyone who is in an emergency situation and has only Avis to choose from. read more

Last Wednesday I rented a car at Avis in Ithaca N.Y. At the airport. First the people looked so unprofesional that it's not funny. They gave me keys to the car and when I walked all the way to the car I saw that tank was only 1/8 full. I didnt go back because I was in a hurry to get to NYC, so I took a picture of the gas gauge in a way that it showed also that I was at the Avis car lot at the airport. When I got to Avis NYC, they charged me 88 dollar for gas. I explained and showed the lady the picture but she only gave me a 15% discount. Really?? In my book....stealing! Not a chance Inwould rent from them again! read more

DO NOT EVER PREPAY A RESERVATION WITH AVIS. If you cancel a prepaid reservation AT ANY TIME - not just 24 hours before pickup -- AVIS will deduct $50 from your refund. The wording on their site and in their confirmation email says, "If you need to cancel 24 hours prior to the scheduled pick-up time, we will refund the full prepaid amount, less a $50 USD processing fee," which I thought meant that reservations cancelled farther out than 24 hour would not be subject to this fee. DON'T MAKE THIS MISTAKE. I discovered I needed to leave earlier in the day than their rental office opened and wanted to cancel or move my reservation to the night before (that required an additional charge of $36 which was "the best they could do" according to the reservation attendant I spoke with) so I ate the $50 penalty and took my business to Enterprise where I should have gone in the first place. Not renting with Avis ever again! read more

Don't rent from here, matter of fact don't rent from AVIS period. I prepaid online for a rental in the amount of 422.09 for a week rental. My plane was canceled in Philadelphia, PA in which I had to rent a one-way rental from AVIS to get me to Ithaca, the amount was outrageous at 218.16. When I turned the car in, I later found out they charged me 380.80 in which I had to explain to customer service that they charged me an extra day, they finally refunded me. Fast forward two days after my prepaid week rental was turned in. I see an extra charge of $74.48 on my credit card bill. I called customer service again to inquire about this charge, they were supposed to credit me back one day for picking up the rental a day after what was on my pre-paid reservation. Their brilliant answer was that since I picked up the car a day later, the rate changed from 422.09 to 496.57 and I had to abide by their rental agreement, what BS, great way to keep a customer base. ANYWAY AVIS I will never rent from you again anywhere, really so my total cost for a week rental was $714.73, you tried to overcharge me the first rental and now found a way to get most of that back by screwing me with your idiotic excuse. AVIS Preferred, right--dropping and undoing my enrollment. I have many trips coming back to Ithaca, too bad for AVIS they will never get my return business do to their money greedy ways for a mere $74.48. Hello Hertz!! read more

Very helpful staff!!! We received a terrible car from the Rochester location and Aaron helped us exchange it and find a car that would work for our trip. Despite challenges of low inventory due to the holiday weekend he made it work and saved our vacation. Thank you Aaron! read more