Today's experience was poor ... waited nearly 45 minutes for my reservation. Lobby was packed and…read moreno one was managing the customer experience and service lady was rude!

The Leesburg office, Cinjun Coe is the man!!! I went to The Village and the lady, she wasn't rude…read morebut she definitely was not helpful. Best deals & customer service. I always call around and I always end up the same place. Don't know why I try. If your in the area don't wait your time with any other place.

Really great service. The gentleman at the front desk was working extremely hard to get us our car…read morequickly on their busiest day yet this year.

I had a oneway rental to Savannah, GA. I arrived early and they were very accommodating! We have…read morerented here before with no issues. They are great to work with. I highly recommend.

My reservation #: 1808367482374 After reserving a single…read more26ft truck (3) weeks in advance for pickup at the Claremont FL. Office, we where contacted 6 days prior to the scheduled pickup date to be informed that the truck was no longer available. And multiple smaller trucks were available at a considerable further Leesburg location. We reserved (2)) 16ft trucks instead.On pickup date "Alexis Fernandez", was extremely Saturn and condescending while explaining to us that he could not rent us the (2) trucks that we had confirmed reservations for ... After calling customer service in front of him he aggressively stated " that he had never heard of that". then proceeded to process our rental... Only minutes off the lot the check engine light illuminated on one of the trucks (516736), which caused it to consume roughly twice the fuel as the other vehicle. Upon checking in Alexis said that the full mark was unacceptable and he would charge us unless the line evenly masked the full line in the instrumentation gauge. After reviewing the final bill and identifying several errors and inconsistencies on identical trucks. Alexis hesitating stated for us to sign the receipt and call Customer Service if we needed any help because there was NOTHING THAT HE COULD DO FOR US HERE !!!!!!

Typical example of no customer service. We reserved a FULL SIZE (Ford Taurus) and end up with a…read moreHyundai Sonata. Trust me, a Sonata is NOT a full size car. At 6'2", I hit my head getting in and out of the car. Most frustrating was that the car had a mechanical issue and we had to drive it back 30 miles one way the next day to exchange it. We did get a different car and a small credit, but not enough to offset the loss of time for this short trip here.

Never again her is the most horrible business that I've ever dealt with. They gave me an electric…read morecar and there were no charging stations. They ruined my vacation and my business trip.

Never again. Start to finish horrible. Sat at Leesburg for almost an hour and no one at desk and no…read moreone knows where he is.

I rented a truck a few weeks ago. Initially I walked in and met Lee, I think he's the manager. I…read morewanted to use a coupon I had received in the mail. He was more than happy to help me and answer questions but told me that I could also get 25% off on the dolly rental if I made the reservation online. He even showed me where it said so on the coupon. I would have never known, I was in that hurry up and move mode. So he saved me quite a bit of money even when all he had to do was take my reservation & be done with me. I'd say that was excellent customer service. When I picked the truck up, I don't recall the woman's name, Valerie or Victoria maybe, but she was great. She was helpful and efficient and friendly. When I returned the next day I was back with Lee again and he was still the same super great guy, always smiling and in a good mood. Moving sucked but the moving truck rental company was great. The truck was clean, it was easy to drive, everything worked. I had the best possible experience, as best as moving can be anyway. I would highly recommend them to everyone.

I rented a van and received a confirmation. When I arrived to pick it up, they didn't have a van…read more All they had was a large commercial truck for twice the price. What was the purpose of the reservation. I would have gone a different route but it was too late.

made a reservation online, however, just before getting there I was called to inform me they had…read more"nothing for me" although their site clearly shows they have plenty of! the guy who called was short, didn't give me any options, and was rude! I went to Budget in Leesburg and they were extremely helpful! I Dont recommend the Enterprise in Eustis,Fl! Courtesy goes a long way!

No star - HORRIBLE EXPERIENCE Rental car lacked…read moremaintenance- attempted to swap car at Fayettevill GA location after experiencing a horrible ride from Eustis FL to GA. Was advised could take car and change only to drive the poor running car to Fayetteville GA and upon arrival told there are no cars available. Agent suggested we go to airport. I asked if he could assure there was availability at the airport. He couldn't. I Contacted airport location and was advised no availability. Driving car back to FL and tire went out. Roadside assistance advised Enterprise closest to us closed and could possibly get us towed in 4-5 hrs as we were on the side on the busy Interatate 75. HORRIBLE HORRIBLE TRAUMATIC experience with an amputee passenger.

Hertz. Here we go...again. It's not my favorite rental, but it's really the only one in town. The…read morelocation is clean and close to home. The staff, depending on the day, is a crap shoot. Today, I got lucky and Taliyah helped me...she was great. Friendly, expedient and professional. I rented the Manager EV Special, which was the cheapest...I'm also a Gold Plus Rewards member, but I never really seem to see a "discount." Definitely, allow some extra time when arriving for pick-up, as it usually takes up to 30 minutes or more for that process. Drop-off goes a little quicker if you don't need a receipt on the spot. Let's Go!

It was a good experience renting from Hertz at Th Villages. Shout out to Travis for being such a…read moregreat associate, checking me in and out. He was super efficient, knew how to hold a conversation and was super helpful. The car I had worked well and it was a midsize SUV. It was readily available when I got there and it was a quick process. I would come back for my rental needs.

FUCK Enterprise. No wonder their ratings are awful. Booked over a phone call for my dad, ubered my…read moredad over there, and they said they didn't have a car for him. When my dad told them he spoke to Gerald, they told him that Gerald works in customer service. Ok...??? So did this kid in customer service lie to me? Why is he telling me we're set when it's not. And if that's the case, maybe try helping my dad out and fixing it?? Fucking waste of time and money. Fuck Enterprise.

Had to rent a car again. This time, all went perfectly. Thank you very much. The car only had 175…read moremiles on it.