Today's experience was poor ... waited nearly 45 minutes for my reservation. Lobby was packed and…read moreno one was managing the customer experience and service lady was rude!

The Leesburg office, Cinjun Coe is the man!!! I went to The Village and the lady, she wasn't rude…read morebut she definitely was not helpful. Best deals & customer service. I always call around and I always end up the same place. Don't know why I try. If your in the area don't wait your time with any other place.

Excellent service and vehicle selections. Frequently rent both cars and trucks from this location…read more Always friendly service and well maintained vehicles.

The car was new and very clean. Very strong chemical odor in car . Not sure if it was car itself or…read moresomething they spray on seats.

I had a oneway rental to Savannah, GA. I arrived early and they were very accommodating! We have…read morerented here before with no issues. They are great to work with. I highly recommend.

My reservation #: 1808367482374 After reserving a single…read more26ft truck (3) weeks in advance for pickup at the Claremont FL. Office, we where contacted 6 days prior to the scheduled pickup date to be informed that the truck was no longer available. And multiple smaller trucks were available at a considerable further Leesburg location. We reserved (2)) 16ft trucks instead.On pickup date "Alexis Fernandez", was extremely Saturn and condescending while explaining to us that he could not rent us the (2) trucks that we had confirmed reservations for ... After calling customer service in front of him he aggressively stated " that he had never heard of that". then proceeded to process our rental... Only minutes off the lot the check engine light illuminated on one of the trucks (516736), which caused it to consume roughly twice the fuel as the other vehicle. Upon checking in Alexis said that the full mark was unacceptable and he would charge us unless the line evenly masked the full line in the instrumentation gauge. After reviewing the final bill and identifying several errors and inconsistencies on identical trucks. Alexis hesitating stated for us to sign the receipt and call Customer Service if we needed any help because there was NOTHING THAT HE COULD DO FOR US HERE !!!!!!

Typical example of no customer service. We reserved a FULL SIZE (Ford Taurus) and end up with a…read moreHyundai Sonata. Trust me, a Sonata is NOT a full size car. At 6'2", I hit my head getting in and out of the car. Most frustrating was that the car had a mechanical issue and we had to drive it back 30 miles one way the next day to exchange it. We did get a different car and a small credit, but not enough to offset the loss of time for this short trip here.

Never again. Start to finish horrible. Sat at Leesburg for almost an hour and no one at desk and no…read moreone knows where he is.

This place claimed there was damage to a car my husband rented and filed a claim with our…read moreinsurance. There was no damage. I think they are committing fraud. Be careful renting from them and document, take pictures etc.

This facility has the worst customer service ever. They are always understaffed and the employees…read morecouldn't care less if they are unable to fulfill your reservation. Go to Enterprise instead!

I used Priceline to secure a $26 a day rate. It was a mystery car! When I got to the location the…read moreperson at the desk insisted a "Huge Truck" was the Mystery Car! I was very upset not only do I hate trucks but it said mystery CAR ! He then proceeded to pretend he was doing me a Favor by charging me additional $17 raising my original Total which had been originally $63 for the two days and the 26.00 down payment for the insurance that I paid to Priceline, to a total of $83 . I was upset and a little disgusted at their underhanded behavior but I continued with the rental ! Biggest mistake I've ever made! On the evening of the second day I got sick very ill and called in to ask how much more it would cost to extend it for One more day. They insisted on charging me from my 83 dollar balance to a total of 136.00 plus the $26 down payment for the 3 days! While I was talking to customer service who extended it, I inquired how much of a grace period I had? Everybody was scheduled at noon that day to pick up and I spent some time waiting. More additional time to figure out of course the new car settings etc. She told me I had up to 7 hours before they would charge for an Additional day! I said really ,are you sure ? She said it two or three times. I said okay but it's showing here that they're closing at 4:00 p.m. that day and again she said I had an additional 7 hours of Grace where I would not be charged. To make things worse, I got pulled over by the police department and I was informed that the registration was not current for some months or so! The police department said that even though it was a rental car I was the one that was Responsible and would be ticketed for such! Back and forth all day to get proof of registration ended in Zilch !The smart Aleck , Asinine location where I rented the car -claimed they didn't have proof of registration !The Corporate office for Budget also denied to have access to the registration on Their vehicle! Beware! DO not rent from any of these people, locations or any of these companies involved ! Neither Budget nor Avis! You might find yourself with a ticket and having to go in person to answer to it,IN some other state or some other city that is inconvenient to you! With no proof of registration ! On the Saturday when I went to return it ,3 Days later from the original rental ,and actually about an Hour over the time from when I actually rented the vehicle ,The person at the desk (Dave) kept insisting that I would have to pay for another day! I told him to call his Corporate office to check on the 7 hours she had told me!He refused to do so! I explained that the call had been recorded so I didn't need to make it up since I do not work for the company! To say he was nasty, rude ,arrogant ..would be an understatement. When he handed me my bill he had charged me a total of $177. I asked him what was that for? How could it be that high for 3 days at $26 a day. He said he charged me for another day! I said you mean to tell me that you've charged me for another day and that you drove the car around the back and parked it! He said" Well that's what I get for not listening to him" and that is a direct quote!! Needless to say besides being furious to the point of where I needed to step outside, there was his belittling, as though I were his SERVANT, Attitude! How dare him tell me that's what I get for not listening to him ! A bill over $210 for a 3 day for $26/day rental??? Also he deliberately overcharged me for the difference between a truck and a car, online the difference was only $5 from 26.00 to $30 with the insurance it would have only been $43 a day * 3. A total of 129 plus tax! They are liars and crooks! Clearly they got out of the Used car business to make more money AS Rental Car Crooks!

made a reservation online, however, just before getting there I was called to inform me they had…read more"nothing for me" although their site clearly shows they have plenty of! the guy who called was short, didn't give me any options, and was rude! I went to Budget in Leesburg and they were extremely helpful! I Dont recommend the Enterprise in Eustis,Fl! Courtesy goes a long way!

No star - HORRIBLE EXPERIENCE Rental car lacked…read moremaintenance- attempted to swap car at Fayettevill GA location after experiencing a horrible ride from Eustis FL to GA. Was advised could take car and change only to drive the poor running car to Fayetteville GA and upon arrival told there are no cars available. Agent suggested we go to airport. I asked if he could assure there was availability at the airport. He couldn't. I Contacted airport location and was advised no availability. Driving car back to FL and tire went out. Roadside assistance advised Enterprise closest to us closed and could possibly get us towed in 4-5 hrs as we were on the side on the busy Interatate 75. HORRIBLE HORRIBLE TRAUMATIC experience with an amputee passenger.

It was a good experience renting from Hertz at Th Villages. Shout out to Travis for being such a…read moregreat associate, checking me in and out. He was super efficient, knew how to hold a conversation and was super helpful. The car I had worked well and it was a midsize SUV. It was readily available when I got there and it was a quick process. I would come back for my rental needs.

Great customer service at the check in counter and thruout..Selection of cars was very good..Would…read morehighly recommend.

I recently had my 1st experience with Enterprise at Lake Sumter location in Villages, FL…read more Everything went smoothly for the week long rental. I returned my car to SFB airport yesterday, and then received an alert on my credit card of duplicate charges. When I called the office to inquire about the charge, Jakeb R. assured me that it would be taken care of, and to allow 24-48 hours for resolution. He was very patient in answering my questions, and it was very close to their 5:00 pm closing time. I would not hesitate to book a car with them in the future.

FUCK Enterprise. No wonder their ratings are awful. Booked over a phone call for my dad, ubered my…read moredad over there, and they said they didn't have a car for him. When my dad told them he spoke to Gerald, they told him that Gerald works in customer service. Ok...??? So did this kid in customer service lie to me? Why is he telling me we're set when it's not. And if that's the case, maybe try helping my dad out and fixing it?? Fucking waste of time and money. Fuck Enterprise.