I recently bought a vehicle from this dealership. The staff were great-- very friendly,…read moreknowledgeable, and easy to work with, which made the buying process easy. However, I was disappointed that the vehicle came with dealer-added accessories that significantly increased the price. Because this model was difficult to find, I expected to pay full MSRP. What I did not expect was nearly $1,978 in mandatory add-ons, including nitrogen-filled tires, wheel locks, tinted windows, and a year of paintless dent repair coverage. In my view, these items added very little value. The dealership was not willing to remove or negotiate these add-ons. Ultimately, I proceeded with the purchase due to the vehicle's limited availability. While the vehicle itself has been excellent, I remain disappointed that I was required to pay for accessories I neither requested nor wanted.

I bought a used Toyota sienna from this dealer. It had been on the lot for five months so when I…read morewas corresponding with sales staff, I asked what was the main drawback that caused it to go unsold. They told me that people didn't like the red color. What I discovered after delivery was that I think the people didn't like the destroyed portions of the car. On the XSE there is a spoiler added at the bottom of the front of the car. There was a wing on the driver side broken off. Not disclosed as a possible reason someone would pass on the vehicle. Then the following day, two days after delivery, I discovered that the panel inside the trunk lid was severely damaged. The bottom passenger side corner of that plastic panel appeared to have been smashed in. It was still hanging together, but obviously mortally damaged. And undisclosed as a possible reason folks may be passing on buying the vehicle. Of course I understand my position. He aving bought a car site unseen in as-is condition. And maybe I'm expecting too much disclosure upon questioning sales staff but in my world if I'm selling something and part of it is broken yet the majority of the value is there I make note of that to prospective buyers and adjust the price accordingly. And I haven't contacted the dealer to seek remedy because why would the people who acted one way act a completely different way in the future. Buyer beware, indeed.

I will use them again, definitely!…read more I need to move a bike. He went the extra mile to get a van!

Liberty was a great host!! Communicated with me in a timely…read moremanner. Answered my questions. The vehicle was clean, drove smoothly, and had no complications on the road. We used to vehicle to take a trip to Nashville. We were visiting from Florida. Reliable Rides made it comfortable for us. Thank you!

Alamo Rent-A-Car in Memphis…read more From start to finish, our experience with Alamo in Memphis was top-notch! Marcus got us off on the right foot by helping us find the perfect vehicle for our family reunion a Honda Odyssey, which was a fantastic upgrade from the Pacifica we originally expected. The real star of the show was Miss June, who made us feel like family from the moment we met her. She not only welcomed us with open arms literally but also gave us fantastic recommendations for local restaurants and attractions. It was like getting a warm Memphis welcome from a long-lost relative! When we returned the car, Victor ensured everything wrapped up smoothly, making the entire process seamless. All in all, we had an extremely positive experience. Five stars, hands down, for the wonderful team and the fantastic service at Alamo in Memphis got my pictures I would have more but Mrs. June got me wrapped up in her stories I wish I recorded it...

Other than, the extremely long wait which was about an hour and half, everything else was nice…read more The lady who checked me in, was very nice but thought that I was probably a youthful human trying to get a car. She questioned me to be sure I was me, even after printing out the documents and while holding my ID and my real credit card. She asked me a couple of times , my information as stated on my ID and on the paperwork. I prepaid for everything, weeks before my arrival therefore, I'm not sure why she treated me like I was trying to break into ft Knox. I low-key wished that everyone was like her because, she was very professional and did her job as if, she owned the joint. If everyone were like her, we'd never have fraud going on. I noticed that she didn't treat others this way which was a little questionable but I could only think that it was probably because I appeared to be a youthful human trying to rent a vehicle under someone else. I didn't take it Personally but did wonder why me. Lol The 2 lady's who worked this shift, were moving as quickly as possible. It was nice that a 3rd fella joined the 2 ladies to help speed up the line because that was a super long wait. They all deserve 7 weeks off with pay honestly because they worked hard! I tried to "skip the counter" as I always do when renting vehicles but, it never works online when signing up with Alamo and on top of that, I find that, you still have to go to the desk to go over everything again anyway... please fix this system before the winter Holidays. Sheesh! It's really nice when you're able to skip the line and walk right out to get your vehicle! I found that no one was able to sign up during this trip and that we all had to wait in line to greet our car and keys I was grateful to be able to get into a brand new vehicle with only 7 miles on it! I was the first to drive it and loved it!!! When I walked out to get the vehicle, the car attendant was bringing a car up to another customer but made me walk all of the way to the front of the garage after pointing for me, to go get my vehicle. WOWWW!!! I was like, "oh so you're really going to make me walk all of the way over there with my broken wheel suitcase, and carry on bag, to get my rental" lol What a rough experience!!! Happy it was a brand new vehicle #Blessed #Blessed I will definitely need to look more grownup returning here, so that, these humans respect their elders sheesh!!! The only problem was that as I was driving out of the airport and already on the freeway, I noticed that the hood was up, in which, I ended up having to get off in a sketchy part of town to close it, at a gas station surrouned by police who weren't in site. A homeless guy sitting on the step in front of the caios seen me get out of the car and told me to be careful because, someone might kiss me, but take the car. Lol I shut the hood down, locking it, and jumped back into the suv and zoomed outta there fast, quick and in a hurry! It was super late/ early morning out and humans were coming from bars and clubs I reckoned. The SUV itself was nice and served it's purpose. I'd rent with ALAMO again as I've done many of times but next time, I'll try to look more grownup, to avoid the interrogation. Lol I'm just glad that our plane landed before closing time because Alamo was closing as I was leaving in the rental. The lady at the gate who checked me out of the lot, was amazing and such a sweet human. She deserves a year off with pay because she was just a great soul. I'll be returning and when I do, I'll try to get there earlier. Hopefully by then, the "skip the line" will be working properly without pause. Thanks to the entire crew except for MRS YOUR CAR WAY OVER THERE, GO GET IT I would've given you guys 5 stars had " skip the vounter" worked

Super easy return experience…read more I wasn't enthused about having to leave the car without having anyone come over to go over the charges with me, which did turn out to be an issue as there was a surprise, but it was easy and fast and super easy to find at the airport with just signage and it's a short walk to the ticketing/baggage/etc. areas once you drop the car. Love smaller, regional airports.

Not happy with how this branch treated me and how it chooses to enforce its policies. For context…read moreMemphis is an area i travel to frequently for work and have had 10+ rentals from this location in particular. I arrived from a late flight and provided my documentation upon exit from the garage, and this branch chose to deny me my rental because of my temporary drivers license being slightly older than 30 days old (delay from DMV, but temporary license was still valid and would remain valid for the duration of the agreement.) This policy in and of itself i find ridiculous to arbitrarily decide when to honor a government issued document that hasn't expired, nonetheless i would accept this if the policy was well communicated. Nationals corporate policy states it accepts temporary drivers licenses as long as you provide additional forms of ID (i provided both my original expired license and passport with the temporary paperwork). The corporate policy is all focused on verifying identity, which i provided adequately. Unfortunate this how this branch chooses to treat its loyal customers.

Staff is very rude. This is absolutely my worst experience with Enterprise. I had a reservation and…read morepaid for a ride to get there on time. I stood in line 25 minutes and when I get to the counter the representative said we short staffed somebody should have call you we don't have a car for you. I told him I got dropped off then he said rudely call them back. I spent 25 dollars to get there. They didn't give me an apology or nothing. I didn't get a car and no one cared

Wonderful customer service at this location. Had a problem which was solved for me. All i can say…read morenow is Thrifty who??? Recommend them a lot!

Oh friends, this rental was a doozy! Let me start by saying that I travel extensively for business…read moreand rent almost exclusively from Dollar, maybe 30-40 times a season ... so I am very loyal to the brand, and 9 times out 10, the rental is just fine. OK. They've been pushing 'Check-in online and skip the counter', so that's what I did. I had an 8pm pickup on Sunday, Nov. 17th. I received my initial agreement from Dollar (pictured) and then a follow up email telling me what space my car would be located (Pictured). So far, so good! When I arrived, my beautiful silver Nissan Altima was waiting for me. Only one tiny problem. Every Dollar staff member had gone for the day, including the person who mans the security hut on the way out. So there was NO WAY to leave the parking garage! Additionally, there were two other reservations walking around, also with a very confused look on their faces. So knowing that there were 3 outstanding reservations that evening with 8pm pickups, the staff at this location just up and split! I ended up renting from Hertz and the other two from Avis. Now here's the kicker. The next day, I received a receipt for my car rental from Dollar ... even though the car NEVER left the premises. Additionally, someone altered the mileage to make it seem as though the car was driven 121 miles. (See pictures with red circles) I'm pretty sure they were trying to cover their butts for screwing up ... but whatever the reason, it's still pretty skeezy. I have reported the incident to Hertz Corporate. Bottom line, based on my experience and the reviews of others, I would avoid renting from the Memphis Airport Dollar, if possible. Thankfully, there are many other options at this location.

This was the WORST! We waited 2hrs for a car and the customer service was TERRIBLE!…read more NEVER rent from location.

My #1 Car Rental I…read morearrived to pick up my vehicle with 30mins to make it to wake and would like to note a few concerns that amount to customer service and product. I have been a customer here for at least 7yrs and not sure if this location is getting any better. The exterior of the vehicle showed no visible damages and neither did the interior. However, the interior was not verify visible from the dim lit lighting. Although, the picture was very different in the morning light the next day. The vehicle had not been vacuumed, nor did it appear to have been wash externally. The floor mats where dirty along with the cargo area, which I noticed when almost placing jacket there. I found cheese puffs on the back seat as well. The window also had a residue from something that was taped on the passenger window and smeared with dirt. Please see attached pics.

Waited an hour and no car. Rude uncaring staff. No air conditioning in wait area. Awful…read moreexperience. Angry people yelling at staff.

My arrival into Mem was severely delayed. I was worried Budget wasn't going to be open by the time…read moreI arrived. Thankfully they were. The staff was friendly and accommodating at 11p. They got me in and out in a respectable period of time. Better yet, the car was clean and didn't smell like weed, which is very typical of rental cars in Memphis.

I travel regularly for a living and use many rental companies. This particular branch is trying to…read morecharge me with an astronomical amount of charges and hung up on me when I inquired as to what they all were. I will be reaching back out and welcome any customer service agent to get in contact with me. Worst service I have ever experienced with a rental company in over 5 years of regular travel.

Bottom Line: Stay away from Hertz at the Memphis Airport!!! Less than zero experience. Check all…read morethe other one-stars. Without a doubt the worst rental car experience ever. Clearly little to zero management. With a prior reservation it took nearly an hour to get a car and get to my location making me late and embarrassed. My first car had no FOB and it could not be located!!! How does that even happen?! I had to wait for them to find another car. A patron before me angrily came back because the license plates on his vehicle were expired!! Another person had no FOB in their vehicle. Staff seemed confused, overwhelmed. It didn't stop there. Upon return there were 39 to 40 empty cars lined up, with no one to check you in, patrons, clearly in frustration simply left the vehicles in the check in lanes with the emergency flashers blinking. It was sort of surreal. Renter be very ware! Hertz, you have a major problem at this location that is seriously dragging your brand down.

This Hertz location is a HOT MESS!!! I dropped a vehicle off here & didn't get my receipt as…read morenormal. Multiple calls to the number listed 901.345.5680 & no one answers, only the automated prompt. I even picked change/cancel a reservation, which prompts me to speak to the desk & it goes to a full voice mail. I've spent three (3) days & several hours getting passed from one customer service representative to the next. The last customer service representative couldn't get in contact with the Memphis airport desk & supposedly submitted a receipt request, which is another 24-hour wait. If Hertz has a quality control department, please go look at your Memphis airport location. Now at day 10 & not a DAMN thing has been done. If there is a corporate number I can call, I would appreciate it. It's a SHAME, that I've been waiting 10 days & only get run around. I am sure it shouldn't be that hard to contact a Hertz office & get some information. I find it ridiculous that there is a number to an Hertz office that no one answers the phone or returns voice messages. I must say, not sure if I'll be a returning customer after this debacle.  The Customer Service placed an Request Order 9 days ago & NOTHING!!! Hopefully someone will look into this office at the Memphis Airport. Get a phone number the staff will answer to get help/assistance. A TOTAL FAILURE in customer service & management.

Outstanding service by Travis. Had a problem with the downtown Memphis location and Travis solved…read moreit.

So, the bad news is you cannot call or reach anyone at the Memphis Airport Location. If it weren't…read morefor that extremely major inconvenience the location would have 5 stars. Now, the good news- All local branches around Memphis had literally no cars available for days ahead. But the Memphis Airport location and TONS of vehicles. As far as Customer Service, Brenden is DA BOMB!!!! He was phenominal, very friendly, and the consumate professional. He got me into my car with no problems. When I needed to trade the car in for a different one, he made that happen fast! Brenden was GREAT! Too bad I cannot reach him by phone...