Oh friends, this rental was a doozy! Let me start by saying that I travel extensively for business and rent almost exclusively from Dollar, maybe 30-40 times a season ... so I am very loyal to the brand, and 9 times out 10, the rental is just fine. OK. They've been pushing 'Check-in online and skip the counter', so that's what I did. I had an 8pm pickup on Sunday, Nov. 17th. I received my initial agreement from Dollar (pictured) and then a follow up email telling me what space my car would be located (Pictured). So far, so good! When I arrived, my beautiful silver Nissan Altima was waiting for me. Only one tiny problem. Every Dollar staff member had gone for the day, including the person who mans the security hut on the way out. So there was NO WAY to leave the parking garage! Additionally, there were two other reservations walking around, also with a very confused look on their faces. So knowing that there were 3 outstanding reservations that evening with 8pm pickups, the staff at this location just up and split! I ended up renting from Hertz and the other two from Avis. Now here's the kicker. The next day, I received a receipt for my car rental from Dollar ... even though the car NEVER left the premises. Additionally, someone altered the mileage to make it seem as though the car was driven 121 miles. (See pictures with red circles) I'm pretty sure they were trying to cover their butts for screwing up ... but whatever the reason, it's still pretty skeezy. I have reported the incident to Hertz Corporate. Bottom line, based on my experience and the reviews of others, I would avoid renting from the Memphis Airport Dollar, if possible. Thankfully, there are many other options at this location. read more

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This was the WORST! We waited 2hrs for a car and the customer service was TERRIBLE! NEVER rent from location. read more

Even after having a reservation, i had to wait for 2 hours to get a car. No apologies or explanation from the employee. They were just handing cars as it comes in so it means it wasn't cleaned prior to giving it to new customers. Never did I experience this.... I travel for work so this experience was terrible. read more

CLASSIC BAIT & SWITCH Nightmare! I had to wait about an hour in 18 degree weather. I was lucky because customer after customer came by and were told they had no cars left even though they had paid in full and had a reservation. The App told me to wait and it would update when my car was ready. It never was ready. I went to the counter to be told I'm next but they don't know how long. NEVER AGAIN. It appears they own the other brand that is much higher priced and they direct you to them. I found out later my suspicions were correct since I had an $18 a day rate only to be told I would have to pay $60+ a day to upgrade or take my chances. read more

I'll walk before I rent from dollar again No cars available even though rented months ahead of time Rude guy getting what cars he could find acted like he was doing me a favor 5 hr wait Anyway, lesson learned read more

This was probably the worst most stressful experience , would not recommend especially if you have a late flight in and you want to do the self check in option good luck because your going to be stuck there hopeless because there is no way to get your rental car out of the lot after hours , and if you want a refund you got to wait 5 business days , everyone at the airport was not helpful don't save a dollar at dollar it cost more then what you save your time energy and stress would not recommend at all read more

Had a reservation made for 0930 and was told they had no vehicles of any sort. Line of over 2 dozen have piled up and here I am making this negative review at 1112. I'm thankful I had no plans that I'm going to miss. Bad business when you can't manage inventory properly to accommodate reservations. What's the point of the reservation if there isn't anything reserved for me when I arrive? read more

They do not honor reservations. They book up as many as they can, more than the cars they have, and then when you arrive they tell you they have no cars and leave you stranded and do not assist in helping you book another car anywhere else. No voucher for the inconvenience for their incompetence. read more

What is probably the most annoying thing that can happen when you rent a car? Let me tell you, it is prepaying for said vehicle and then going to the counter to find out, "there are no vehicles". Yes, no vehicles at a car rental. Okay, let's backtrack a little. We get into line at Dollar and notice that Dollar is the only rental car company with a line, not sure if that's a good sign or not. I truly cannot tell if the girl behind the counter was rude, helpful, or just indifferent, but what I do know is that she was not helpful. She did say that we can pay an extra $300 for a bigger vehicle. Mind you, I paid $80 for the reservation, I didn't want to spend an additional $300 for a vehicle. And Every rental company I've dealt with has given you the upgrade for free as it's their error. She said we could wait about "twenty minutes" for a car upstairs. We go and notice a bunch of other people were told the same thing. A line is forming around the area near the pickup spot out in the garage. I get back in line. See about cars and there was a compact. I'm 6'6' so I needed to set inside to make sure I could drive. But before that, we were asked again to pay the $300 for an upgrade. I asked if we'd get money back on the smaller car and was told no because it was somehow the same price. I could tell that people were waiting a really long time and took the demotion from my full size vehicle to compact. I was given a $30 voucher for inconvenience, but having so many cars not available is a really bad thing. Having cars is what makes a rental car business, right? read more

As others have already mentioned, the staff are incompetent and unhelpful. Waited over an hour for a car and that was after finally agreeing to pay extra for an upgrade! Last time I rent with Dollar/Thrifty. read more

Not a member but there is a sign to head upstairs to level 2. It will bring you to a booth in the parking lot (it is triple digits weather right about now). We had a reservation at 4pm. Waited in line for about 30 mins only to be checked in and it could be up to an hour wait. What is the point of a reservation?! So now, it will be closer to 5:30pm before we get our car. I understand there is a labor and car shortage and the demand is higher since it's summer and a Friday. But what really got me upset was that they supposedly called my name but the rep (whom I checked in with and spoke to!) mispronounced by last name so bad- it didn't even sound like it! And.... Supposedly my car was ready 30 mins ago!! Here's the kicker- I was sitting on the concrete steps a few feet from the rep and with a clear line of sight! Don't you think if it was ready 30 mins ago- you would look at me and wave me over?! (The other customer sitting next to me the whole time said he didn't even hear a last name called remotely to what mine was supposed to be!) Oh and my last name is so easy to pronounce even a first grader can read it. Anyways, stick with the other guys.... Dollar was disappointing at this location. We got our car at 5:45pm (1 hour 45 mins later). read more

Avoid at all costs. If you have to rent from here cancel your trip. The staff is vulgar, unfriendly, and unkind. They don't care. They are slow. They are uneducated. This awful because of the people. The workers are trash. People making reservations, can't get cars, the workers don't care and don't provide information. They are checking in cars when you return and getting a receipt for your return takes 15-20 minutes. My actual rental car had 54,000 miles and the steering wheel was beat up. read more

Would give 0 stars if I could. We reserved our car 3 months ahead of time. We've been sitting in a dirty parking garage for over an hour now waiting for them to get us a car. After an hour they brought us an suv and asked if it would work. Then wanted us to pay an extra $60 a day for the rental. AFTER AN HOUR! We refused and now another half hour later are still waiting on a car. They should have comped us a Rolls Royce after this much time wasted. I will never use Dollar again ANYWHERE after my experience at this one. There are 6 other people now waiting for cars who have been here for a long time. All having to stand around in a dirty empty parking garage. Thank God it isn't cold or too hot. read more

We arrived to pick up our rental on time. We were told that there is a 2-3 hour wait. This is absorb and very unprofessional. I called customer service and they didn't speak clear English nor did they understand what I was complaining about. The agent said that a supervisor not a manager were an available. Hertz is the parent company and offers good customer service. Why do they allow their subsidiaries to treat customers this way? This is foolishness!!!!! if I could give them a negative number as a review, I would!!!!! read more

I am rating this purely on the fact I've been in line out in the hot parking garage for over an hour, because only one lady is working. There are still 19 people ahead of me. Who wants to spend 3+ hours in a car rental line? read more

Dollar Rent A Car - The long line of people out in the heat in humidity! - Car Rental Near Me - Memphis, Tennessee

25+ people waiting in line over 2 hours! I was told over an hour ago that they were washing my vehicle Update:No cars, long wait even with reservation. 2.5 hours now. At the mercy of Dollar rent a car. Other companies are sold out. Poor management and no one to complain to. Shameful! read more

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Made a reservation for 11:30am. Arrived at 11:30 and was told there will be a 2-hour wait as they are waiting on cars to be returned. How is this business still operating? read more

I reserved a rental car for a 10am pick up at the Memphis Airport location through the Dollar website. When I arrived they had only 1car available which was an SUV. I was told the I would have to wait between3-5 hours for a car or upgrade for $50 extra a day to the SUV. The young man at the counter was apologetic and explained that the company at large takes the reservations not aware of the available inventory, which is a horrible business practice. I asked to speak to a supervisor he called her and she said she'd be right down. After waiting 15 minutes I asked if she was still coming down. He called her back and she said she wasn't and that I can speak to her on the agents personal cell phone which had an issue with the volume and I could barely hear her. When I explained the situation there were no apologies she told me the when I rent a car I'm not renting a car I'm renting a "spot" which is not the same thing. When I rent a "spot" there's no guarantee of the time I will get the car. What???? I asked her where this policy was and she said it was on the website. I then asked where on the site and she responded that I would have to look for it. I told her that if she is quoting a policy she should be able to direct me to where I could read it. She said if I didn't stop giving her attitude she would go in the system and blacklist me. After receiving this threat she continued to berate me and I just passed the phone back to the attendant. She asked the attendant for my name and I just told him I would be cancelling the reservation. When I called the main office I once again didn't receive an apology or an offer to accommodate me. When I was told they cancelled my order I asked for proof. He said I would get an email in 15 minutes and I could check online. When I asked for a cancellation number he said it was the same as a confirmation number. I never received an email and my confirmation/cancellation number is no longer showing up in their system which I can only hope means it's been cancelled, but now I'll have to take additional time out of my vacation to call my credit card company to ensure I didn't get charged. Now a great way to start a trip. I strongly advise NOT to rent from Dollar! read more

I would give this place a half star. NEVER HAVE CARS even if you have a reservation. Customer service is awful. The ladies seem to have an attitude when asked the simplest questions. Choose Enterprise or Hertz. read more

They are getting a star because that's the least I can give them on Yelp and a It's mandatory to give atleast one to be able to write a review. A reservation was made to pick up a family member at Memphis airport, with Dollar Rent A Car (our last option) due to National shortage on rental cars. The name on the reservation was far fingered as "Brain" instead of "Brian". Now, the location at the airport refused to change the name. My relative called customer service from the location and was on hold for an hour. This was going on between 7:45PM and 9:00PM. By the time he got hold of someone over the phone, and we at the other end did at our end at 9:00PM, the person at the location had left. The customer service agent said, he can't get the car out today, because the counter closed. The only way to get the car was cancel the reservation and rebook. The customer service agent with the name Manish/ICE (gave me a fake alias when I asked for his name, but gave me his real name when he first answered) refused to help, refused to escalate and hung up. Now, this relative is stranded at the airport for three hours as we were that far away. This is the worst customer service I've ever experienced. Please stay away from Dollar Rent A Car. PS: The card on the reservation was verified by the person who booked it. The customer service pushed it to counter, counter did not wait long enough to get the issue resolved. Expedia (through whom the reservation was made) pushed it to Dollar Rent a car! read more

We have a reservation, prepaid, and they don't have ANY cars. There are a couple of dozen people waiting. we were told two hours. what good is a reservation??? read more

I had the worse experience this weekend at the Airport with dollar rent a car. at the Memphis airport. I made a reservation 2 months in advance, called 1 week before arriving to ensure that a car would be available for me, as I had very important meetings to attend in Memphis. I get to the airport and there are NO cars available. Representative stated that there was a wait, but couldn't give me a definite time when a car would be available. Unfortunately, also, there were a group of about 30 individuals who had reserved a van and had been waiting for hours, and still no luck for a vehicle. After arranging to get a rental from another courier, my costs tripled, along with missing my scheduled meeting. I also spoke with other meeting participants, and they had experienced the same issues with Dollar. It appears that this has become the norm at this site, And nothing has never been done to correct the problems at this site. I will be sending a letter to the President of Dollar, and if my expenses are not recouped for my losses, I will contact the media for which i'm involved. NOT A HAPPY CAMPER!! read more

HORRIBLE DO NOT RENT FROM! They told us they had no cars at first, and the person on the phone said they did. Turns out they were not cleaning cars, someone we talked to was waiting for almost 3 hours for a car to be cleaned. We also had a reservation in advance but the did not give us a car. That would of not been to bad if they had a bench or something to sit on other than the crusty dirty window ledge. This airport has many places to rent but some how they do not have cars or some cars for 2500 for 6 days. This is ridiculous in the future I will not rent from this airport but instead a rental outside. I would also recommend if final destination is in Oxford fly into a different airport other than Memphis. This is also not the only occasion of this happening. About 2 months ago they didn't give us a car at hertz. This all leads back to DO NOT RENT FROM THIS AIRPORT. UPDATE: we got a car after calling the manager, although he was acting weird. We are going to be late to a football game we had planned, we had reserved this car for 3:45 and got it at 5:30. We arrived early at 3:10 and we have been waiting for 2 hours and 20 minutes. We could of arrived at 5:15 and would have easily made it to the football game. The lady working there was really nice and they needed a lot more communication and people working. read more

You had one job. Have cars available for reservations. No car, no explanation, no timeline. Totally screwed up my day as there are no other cars available. read more

I could pretty much sum the review up with "you get what you pay for" ... Just be careful the women at the counter don't try to sneak in extra costs like they did for us, then try to make it so inconvenient for you to get your original quoted rate that they hope you will just be okay with paying an extra $300 ... Nope. Upside: We looked like undercover Federal Marshals driving through Tennessee and Kentucky in our silver Grand Marquis (with Florida plates to boot). Gotta love the laughs. Upside: The gentleman that checked us out at the gate as we left the rental site - hilarious. I love it when people make the most of their job and bring a smile to my face. He did just that. I won't get mad that he called me a "Diva" ... ;) read more

I booked a car out of here when my flight home was cancelled after visiting my deployed husband and did not specify nor was I asked where I would be returning my vehicle. When I showed up to Orlando with the car I was charged a $350 rehoming fee for the car because the teller in Memphis assumed I was returning it in Memphis. I also returned it with a full tank of gas and was charged $67 for gas. When I confronted the company they had no explanation for the gas charge and were not open to refunding any of my money even though all of this was their error. They also charged me for 2 full days instead of prorating me for 1.5 days. I will never be using Dollar again. read more

DON'T USE THIS PLACE! Make sure you do not get rushed by the people who work at the counter at the Memphis Airport. I was rushed and not explained to at all of what certain fees were, and was told that this was the "Basic coverage that everyone uses", with not explanation of the fees EVEN if I asked. I ended up paying WAY more then needed and was basically lied to. NEVER AGAIN. read more

The worst I ever experienced. First they gave me a car with incredibly large, ugly stains on the drivers seat, and the back seat, and it had no floor mats. But that's not the worst part (regarding the care itself). The car also had bald tires on the front which I didn't realize until I noticed a shiny object in the tire (nail) the day before I was to take it back. Now the worst part: I won't go into details about the attitude of the woman who treated me like a third class citizen when I dropped the car off. But she did everything in her power to get to me. There was NO service or care in her customer animosity. It's beyond me how people like her get a job....and keep a job! Then to add insult to the entire situation, I filled out a complaint on the Dollar website (twice) and received ZERO response. That's it for Dollar. Never again. There are GOOD rental car companies out there and I will use those companies in the future. read more

I will never ever rent from Dollar! The worst rental experience ever! Slow wait in line 30 minutes! Car return experience was worse! No attendant in sight for to accept your rental to inspect the car, check mileage and give you a receipt. There were several people waiting scratching their heads. Had to go to the car rental kiosk to get help. Their response was rude with a so what attitude and response was " I am the only one here", no apologies, they just could not be bothered! Is it that difficult to hire competent help??? read more

I would give them 0 stars. The lady that was working there has no customer service skills. Don't bother prebooking, they don't have cars available ever from what it sounds like. This place sucks. read more

11-28-2020 10:30 am I will never rent from this place again andthe return process was terrible The Lady behind the counter was very unprofessional, unhelpful , and irrational not only did she not come to work in a professional manner but she charged me 400 dollars just because she had the power to do so she did not do a walk around know check to see if I returned the gas but charged a 400 dollar fee for smoking when I don't even smoke read more

Im glad this wasn't far from the airport! We didn't need a shuttle to the rental location. Just a short walk from the baggage claim. Ez access to the front desk. We booked our reservation in advance on-line along with hotel accommodations so we had a confirmation upon arrival. Associate was friendly and efficient with helping us. Wasn't a long wait to get the car. I was already tired from the flight so I didn't want to rant about color or style, dent and scratches... just fresh outta the wash. This is a well maintained car service with eco friendly options, with no excessive pressure we took the second car that came along and it was clean and worked just completely fine. Our luggage fit in the trunk and our hotel wasn't but a 15 minute drive from the airport. We had a full tank of gas and drove all over & the car had very good fuel efficiency and nice drive. Radio even worked well. Wiper too. On our second day driving, @ a rest stop I noticed something like road kill all over the front passenger tire. Like ketchup but had fur. I figure I ran something over like a rabbit or squirrel. The next day at the post office I asked this man to help me pull out a tail that was hanging out of the tire rim. We tried to use the long stick to pinch the tail but whatever it was, was stuck inside the plastic rim. Like a dead rat or mouse. Anyways, we filled up the gas before we returned the car and upon our return the employee greeted us & had a clip board checking off but we did not have a receipt from the gas station for filling up the gas full so we were deducted. Such a minor issue, he told us it was in the contract that we signed at the front desk. Anyways, we were free to go. We had a flight to catch back to California! Later when we received our bank statement, we noticed we were charged for not having a gas receipt. So, of course we had to call customer service to reverse the extra charges. Next time we rent a car, we will keep the gas receipts. This was no problem. Great Experience. Overall, my experience with Dollar Rental Car was exactly what I would expect. Despite all the negative reviews. Safe Travels. read more

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To start at the beginning, you get hit with fines you had no idea about as soon as you walk in to get the car. They make you sit and wait while they play and goof around. They completely ignore car reservations made in advance. Worst service I've ever experienced renting a car. The employees were beyond rude, the girls behind the desk made us stand to the side for close to an hour while they sat on their cell phones, and the man who we gave the keys to had ABSOLUTELY awful customer service. Not to mention when I picked the brand new car up, almost an hour late mind you, it reeked of marijuana inside the car. I only said brand new car because the man who we returned it to, made sure to mention it was a brand new car LOL. Trust me spend the extra money and rent from LITERALLY ANYONE ELSE. read more

Stay far far away!! I rented a car and it broke down so i got another car then it alsk broke down! They added every single insurance after i declined it!! Then the manager Valtrese told me it was my fault and she couldnt do anything about the cars breaking down. A customer behind me said his car was shaking non stop on the freeway! This is a safety issue so stay away please! read more

I was happy with the car and the rental process. I got an intermediate rental, which turned out to be some type of 4-door, 4-cylinder, fully automatic black Hyundai. Good pick-up and brakes, 15,000 miles on it. $26 per weekend day. Plus 2 stars for the car and condition. However, I had a shuttle driver from hell on my way from returning the car to the airport. First, I received a hard time for not letting him handle my bag. Then, I made it abundantly clear I wasn't up for conversation, and he just kept talking and pushing questions. Finally, the entire time I felt like a piece of meat because he thought he was cute in this whole process. Like it was a game of hard-to-get when I literally just wanted him to shut the f*** up. Minus 3 stars. If I'm ever back around Memphis needing a car, I will rent elsewhere. Tip: The shuttle guy's name was "Jerry." read more

Worst place to rent a car ever. Attempted to rent a car and ran into all types of problems. Was told basically that I couldn't rent due to my hyphenated name. And to top it all off the young lady was so dry and rude. read more

TERRIBLE customer service once you leave the rental counter! There's a booth outside that you are directed to go to and you just stand there while they never ask "how can I help you?" Or even acknowledge the fact that you are standing there. This has happened to me twice. Then once I was told to go to a certain car, I had another employee flag me down to tell me that's not my car size even though I was directed to that particular car by another employee! They are disorganized and have terrible attitudes! read more

The service was okay its inside a glass box with other rental companies. It got loud since everyone was speaking at the same time. The signs werent very clear so i first went upstairs to get the car and then was told to go back downstairs. The lady who told is which car to get wasn't clear and said "its the suv over there" well which suv? read more

This company is a complete rip-off. They will nickel-and-dime you for everything they can think of to include still charging for a tank of gas even though you bring back the tank completely full. Beware and go to a different car rental agency. read more

Reserved a car for 2 days at $90, wanted to charge me $180. Once I got that fixed, then tried to run my card for $350, stated it was "policy". Crooks. The staff was excellent, this isn't a review of them, just Dollar. read more