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    Avis Rent A Car

    2.6 (28 reviews)
    Closed 10:00 am - 6:00 pm

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    This is how clean it was when I picked up the vehicle
    Faith M.

    Not a good experience. Vehicle was only minimally cleaned (see pictures) and after I extended my reservation by one day, my rate went up for the entire four days by $12 a day! Then when I returned the vehicle with a full tank of gas, (and exactly where it was when I got in the vehicle), I was told that it wasn't full enough (see pictures) so I had to go out ONE GALLON (that's all it would take) in the vehicle to avoid some more charges. The customer service representative's comment to me was "Well you should have called us and told us it wasn't all the way full when you got in the vehicle." - Well, as you can see in the pictures, it was so close to full that it wasn't worth another phone call. I was really annoyed that I had to go waste 30 minutes of my time adding one gallon of gas so they didn't charge me $9.99 a gallon when the tank was full. This is why I took pictures too before I left with the vehicle. Not going back there again. Also, after seeing the unprofessional response from the company in the reviews below, I really won't be renting from them again. Enterprise may be a little pricier but they are always professional.

    The customer service rep

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    1 year ago

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    1 month ago

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    1 year ago

    Can't rent a car without a credit card is insane! Do not come here! Rent a car on Turo or at the airport.

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    1 year ago

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    2 years ago

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    4 years ago

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    3 years ago

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    5 years ago

    Business owner information

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    Rachael I.

    Lol okay Karen

    Helpful 2
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    3 years ago

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    4 years ago

    Helpful 2
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    3 years ago

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    7 years ago

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    6 years ago

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    5 years ago

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    3 years ago

    As always, I had a good experience at this location. Matt was super nice to me when checking out.

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    8 years ago

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    7 years ago

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    7 years ago

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    7 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    6 years ago

    The worst location ever and the longest wait ever! Was really hard to find. At a mall.... come on guys!

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    6 years ago

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    6 years ago

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    8 years ago

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    7 years ago

    The young lady I worked with was quite helpful and able to navigate the system very well. Had initiative which goes a long ways in my book

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    7 years ago

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.8(216 reviews)
    0.5 mi

    This enterprise is one busy enterprise. But I have to appreciate the staff for always taking extra…read moresteps to guarantee our rental. We need to recognize Mr. JORDAN always being so humble because sometimes as customers we can be unpatience. ALSO Thank you Mr. Long for making sure we got our vehicle we requested. I will always be grateful for the staff at this location. I do recommend this place always..because it's a busy one but they stay professional at its best .. Jordan you are amazing at what you do. You have always took that extra step to make sure our vehicle is what we booked. You truly deserve a staff yearly metal.......... And Long thank you for also helping us on Sundays.We have seen Sundays My family , friends and myself will continue to rent from this enterprise. MR.JORDAN , MR. LONG , MR. MANNY IS YOUR ENTERPRISE STAFF.

    We called ahead to set up a time later in the day to pick a car up. When we arrived we were told…read morethat because of the holidays they were out of cars and would have to get one from another location. Even though we were told this, at that time their tiny lot was completely full of cars to the extent that they were having difficulty moving them around. We ended up waiting an hour and a half for a car to arrive. The office was very cold - employees said they have no control over the temp. The whole time we were waiting, other customers were coming in to complain about their rentals and fighting extra charges they had received. When the car they were bringing finally arrived they said they needed to clean it. They gave it to us soaking wet still and smelled like marijuana smoke inside. I hope to never come back here again.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Hertz

    Hertz

    2.0(62 reviews)
    0.9 mi

    The address needs to be updated. It's over by the black bear diner shopping center over by the…read moregrizzly gun shop. But what happened to the old days where they come out and show you how to use the car??

    I went in to rent a car as I usually do from Hertz. We arrived at Hertz came in. The girl was…read morecoming out of the office and I said I'm here to return her car and she said well you'll have to sit and wait just like everyone else there's a lot here. So I did and played on my phone, while my husband looked at cars. The girl that starts with a Pearl was very rude after me waiting for two persons inside at the desk and two outside on each side of me waiting in chairs went in, I then was alone. Before this A girl came out of the office and looked at me and said your neck and I said no I'm not, turned to the girl next to me and said you're next. A new person from the outside came in asked me if I was waiting to be helped and I said yes! so she sat down and waited. Pearl came out after being rude earlier and took her instead of me. I Said wait I'm next. No you're not. And Pearl took her. Inside the gentleman Ramon was very, very helpful and told me if I ever came back he would make it up to me. I assumed he was the manager, but now after talking to Adam, the manager who let him go instead of her that was the reason he didn't reprimand her front of me. I had to call back after the rental and again he was very kind and I did make a review on the Hertz app. I waited to make this one so I could be calm and I had other things more important. This girl besides taking her first when I told her inside the office again you know I came first , she just laughed and said no you weren't. I turned to the other girl and I said you know I was here first and they both giggled. I don't know if they knew each other. And it had already been a bad day, so I didn't need her attitude, but I didn't yell and I didn't cuss good for me. More giggles, but not important. Again, When I left all I could say was shame on you, but that's our new generation. The girl sitting there knew I was first also. Shame on both of them No wonder though you have a two star. You let the guy who could keep a customer calm and explain things very nicely and a girl who could laugh and preferred to wait on a young girl like herself or who she knew I don't know instead, makes no sense but again that's probably why you have a two star rating, Mr. Adam. Best of luck to Hertz rental. I don't know that I will ever come back. State Farm referred me to enterprise and I chose once again to pick Hertz, but this is how I was treated. Maybe that's why State Farm recommends enterprise cause they're better ?? funny part is when I rented the car the girl that waited on me, we'll the phone kept ringing so she took it off the hook few time after hanging it up and finally set it on the counter. No wonder you can't get through to them most times on the phone either.

    Photos
    Hertz - Front office

    Front office

    Hertz - A very small Hertz location!

    A very small Hertz location!

    Hertz

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    Hertz - The updated Business hours and direct location phone number.

    Hertz

    1.6(39 reviews)
    5.2 mi

    Horrible customer service. Charged my card when the dealership is paying for my rental. Didn't give…read moreme a "like for like" vehicle. They said we will call you when something comes in 5 days later no call. Just stay clear of this rental facility.

    HIGHLY NOT RECOMMEND…read more I reserved a Nissan Rogue or Similar vehicle on APRIL 16, 2025 for a pick-up on MAY 22, 2025 9am at Moreno Valley, CA to return to Oceanside, CA May 23, 2025 9am. I come to the office[difficult to locate BTW, since they just rented out a small office INSIDE a Dodger dealership. I arrived at 8:55am [already checked-in online at 8am BTW to pick-up at 9am]. Ramon and Crystal were the customer service reps at the desk. I dealt with Crystal. Apparently, they didn't have the vehicle I reserved and Ramon attempted to offer a Tesla or a Jeep. However, I requested a Nissan Rogue or similar because I have a car seat, stroller and about 7 luggages. If I wanted a smaller vehicle or a "luxury" vehicle I would've reserved the vehicle. After they realized it would be a one-way rental, they didn't want to offer a jeep[which they said would be an upgrade, but I didn't want that, as the cargo space would be small]. Crystal had blatantly mentioned usually they don't rent-out vehicles they don't want to lose from one-way rentals[I don't think she was supposed to say this casually]. Anyways, a lady comes in to drop-off a vehicle. Crystal and Ramon was glad as apparently it would be the vehicle they will provide to me. I thought it would be THE Nissan Rogue or Similar I reserved. I waited for approx 20 mins as they need to wash the vehicle[Crystal didnt even mention this, i had to ask if they were washing the vehicle and only then they mentioned it] Btw-i didn't ask the type of vehicle, as I figured it be the Rogue or Similar. After that approx 20 mins wait, Crystal walked me to the vehicle and it was a Trailblazer. I told Crystal, this vehicle is too small to fit the car seat, stroller and 7 luggages. Crystal said it is the same class, cargo etc. I told her, I know the difference between a Rogue and this trailblazer as I have driven/rented a Rogue before. I told her, just refund me the rental. We go back to the office, and Ramon wanted to see the email reservation. I showed it to him. He proceeded to educate me how the Trailblazer is under the same class as the Rogue. In my mind, don't educate me, as I know the difference in regards to the cargo space etc. I didn't want to argue, so I just nodded and waited until they refund me. Crystal texted someone from the higher-up, I guess because they couldn't cancel it on their end, apparently. Ramon mentioned, they will cancel it on their end and I could leave as it would take a while. Again, this was around 9am-10am. I left, and around 1pm, I received an email from Hertz saying I picked up the vehicle and to return the vehicle on the reserved details. I called corporate/customer service and Vina told me my rental was never cancelled and apparently, Ramon and Crystal NEVER CANCELLED MY RESERVATION. Vina was kind enough to cancel the reservation. This is approximately at 2pm on the same-day. So, even if you reserve MORE THAN a MONTH in advance for a vehicle you CLEARLY WANT, they will provided these options to you on the day of: [A] 'luxury' (tesla) to appeal you [B] a clearly smaller type of vehicle that you know is TOTALLY DIFFERENT from the vehicle you CLEARLY reserved and TRULY wanted. I know my vehicles and I don't respect that fact that they attempted to give me a damn Trailblazer and explaining/educating it is the same as a Rogue. GTFO. DO NOT DEAL WITH HERTZ...AT LEAST with this location and people. ON A GREAT NOTE, I went to ENTERPRISE in Banning, CA[few mins away] and the Assistant rental manager[Brooke] provided a Rogue and CHEAPER PRICE upon reserving and arrival AT THE LOCATION. Check my review on their page for this! AGAIN- DO NOT RENT WITH THIS HERTZ location. And if you cancel your reservation, and if Ramon or Crystal said they will cancel on their end, please call The corporate/customer service to confirm.

    Photos
    Hertz - The front of the building where Hertz is located inside.

    The front of the building where Hertz is located inside.

    Hertz - Hertz empty office???wtf???

    Hertz empty office???wtf???

    Hertz - Tacky HERTZ rented me a vehicle that pulls to the left.

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    Tacky HERTZ rented me a vehicle that pulls to the left.

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.0(135 reviews)
    5.4 mi

    was recently in an accident that totaled my car, and I needed to quickly arrange a rental. I went…read moreto the local Enterprise Rent-A-Car here in Riverside, and I couldn't be more impressed with the service I received. I was first greeted by Sam, the driver who picked me up. At 80 years old, Sam is as incredible as you can imagine--kind, energetic, and an absolute joy to meet. When I arrived at the branch, I met Destiny at the front desk. Despite being busy with four customers ahead of me, she greeted everyone with a big smile and a warm, pleasant attitude that instantly put me at ease. Andrea then helped me finalize my rental. She was an angel--equally professional, patient, and friendly throughout the process. Every person I interacted with at this location was both professional and genuinely welcoming. I highly recommend this Enterprise branch in Riverside. They turned what could have been a stressful afternoon into a much smoother, more pleasant experience. Rick T. Riverside resident

    Worst experience I've ever had with Enterprise. I reserved a minivan three days in advance, but…read morewhen we arrived they said they didn't have one and only offered a five-seat SUV. We had no choice but to take it because we were leaving for our trip that day. Later I was told they actually had a third-row SUV available, but expected us to drive back to exchange it. When I asked if they could deliver the correct vehicle since their branch made the mistake, they refused. The male employee I spoke with was rude and completely unhelpful. What's the point of making a reservation if Enterprise isn't going to have the vehicle you reserved? Terrible customer service and a complete waste of our time. I promise you I will never rent from Enterprise again.

    Photos
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Avis Rent A Car - carrental - Updated June 2026

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