I've rented from this location (or dropped off a rental I picked up from LAX) several times over…read morethe last few years. The staff here is unfailingly helpful and pleasant to interact with. I've found this to be true whether they are backed up with customers at the end of the week, or the lot is full of cars on a Monday or Tuesday. I greatly appreciate their service.

Please anyone in need of a rental car be very careful if you are renting from Avis on university…read moreavenue. The car they gave me had a engine problems and almost broke down in the middle of the desert. They knew something was wrong with the car cause the customer that returned the car told them in front of us. I asked them that the car wasn't safe to rent they repeatedly lied saying it was nothing just a light that has to be deactivated that the car was in perfect condition. Never again would rent from this place is a horrible place where their customers safety means absolutely nothing to them.

was recently in an accident that totaled my car, and I needed to quickly arrange a rental. I went…read moreto the local Enterprise Rent-A-Car here in Riverside, and I couldn't be more impressed with the service I received. I was first greeted by Sam, the driver who picked me up. At 80 years old, Sam is as incredible as you can imagine--kind, energetic, and an absolute joy to meet. When I arrived at the branch, I met Destiny at the front desk. Despite being busy with four customers ahead of me, she greeted everyone with a big smile and a warm, pleasant attitude that instantly put me at ease. Andrea then helped me finalize my rental. She was an angel--equally professional, patient, and friendly throughout the process. Every person I interacted with at this location was both professional and genuinely welcoming. I highly recommend this Enterprise branch in Riverside. They turned what could have been a stressful afternoon into a much smoother, more pleasant experience. Rick T. Riverside resident

Worst experience I've ever had with Enterprise. I reserved a minivan three days in advance, but…read morewhen we arrived they said they didn't have one and only offered a five-seat SUV. We had no choice but to take it because we were leaving for our trip that day. Later I was told they actually had a third-row SUV available, but expected us to drive back to exchange it. When I asked if they could deliver the correct vehicle since their branch made the mistake, they refused. The male employee I spoke with was rude and completely unhelpful. What's the point of making a reservation if Enterprise isn't going to have the vehicle you reserved? Terrible customer service and a complete waste of our time. I promise you I will never rent from Enterprise again.

The car was really nice, this was a business trip . I will for sure look into this rental company…read morein the future trips to the Oakland area.

Hats off to you for saving my family's road trip by having a van ready and available when your…read morecompetition failed to honor their commitment and left is high and dry. You are low key, few words but you get the job done at a reasonable rate. Don't have to spend much on advertising or publicity. Just keep waiting to pick up the ball when the national chain fumbles. I checked their website and they are still offering the 15 passenger although they can't provide them when you go to pick it up! Next time I will avoid the middle man.

Completely unreliable! I had reserved a truck for yesterday because I needed to move, I received…read morethe confirmation just for them to call me the morning of to tell me they didn't have the truck! I waited for hours for a solution, and they just kept delaying it. Finally they called me, and told me they didn't have any trucks or solutions for me. When I asked the manager why would they give me a confirmation if they didn't have the truck? That it put me in a bad spot with my job I'm moving for... he just said "It's automated ". No apologies, no "we are trying yo fix it". When I told him how negatively it affected me, there was literally silence on the other end. TERRIBLE SERVICE, TERRIBLE CUSTOMER SERVICE, NEVER TRUST THEM. I ended up going with U Haul and it was cheaper than "Budget" enterprise!

As of today, my bank is STILL reviewing the charge on my card from this company. They have not…read morerefunded a PENNY! This is the very worst company EVER. That's over $500 for a service I never got!! Horrible!!

Nick is smart and quick to resolve any issue. I reserved through Thrifty, but was not in the…read moresystem. He searched the system as much as possible, only to find no reservation. So, he manually input my same price and the same car within minutes. A very professional and very smart man. I will reserve my rentals here. Thanks Nick, Great work.

We made a reservation for a car to be picked up on a Wednesday to have it to use for Thursday…read morethrough Monday. We had a confirmation number and everything. Since we were picking it up close to my wife's work we decided to ride together so she could go to work and I would just take the car home. We get to the counter after 10 minutes waiting and let the guy know we were there to pick up a car and had a reservation. The guy says they have no cars available. We were like why when we had a reservation. He says because we didn't prepay for the car there is no guarantee they would have one. We stated again that we had a reservation and again he says we should have prepaid but he would give us a call when one comes in. We asked when would that be and he could not give us a definite answer whether it would be that day. He said they don't guarantee a car just with a reservation because they don't know if the person is going to show up. Well if they made a reservation then 99% of the time they are going to show up or at least call in advance to cancel the reservation. The one other person that was there walked out and said the same thing happened to them. How to operate as a car rental business and have no cars? This place is the worst and I recommend going somewhere else.

If I could rate a 0, I would. My daughter rented through Expedia. When we got here, Jubee at the…read morefront desk said that she doesn't allow 2 drivers unless they're married. What? So my daughter said, "Fine, my fiancé can be the driver but use my credit card." Jubee said that no other person's credit card can be used. What? Then she stood there talking to other customers about their personal life, not even dealing with customers in line. I've been renting cars and the rudeness of Jubee and lack of customer service is why I rated this rental low! Beware and DO NOT rent from here. You'll be sorry.

I called Avis to get a quote for a rental, first called I was hung up on. The second call, was with…read morea woman who gave me an attitude just for wanting an estimate. Gave me a rental quote for their most BASIC CAR for 13 days for $1251.74!!!! WTH! Avoid Avis at all cost! This place is a scam!

Needed an engine replacement in my Camaro under warranty and Riverside Chevrolet sent me to…read moreGreenleaf for the loaner. The friendly staff helped me with getting me a vehicle I had for over 5 weeks. Was the Kia the greatest car I ever driven? No but it got me back and forth to work, was comfortable and had great AC and Apple Car Play that worked every time.

Excellent car rental experience from start to finish! The booking process was simple, the staff was…read morefriendly and professional, and the vehicle was clean, well-maintained, and exactly as described. Pickup and drop-off were quick and hassle-free. The car drove perfectly throughout my trip, and the pricing was fair with no unexpected surprises. I would definitely rent from them again and highly recommend their service to anyone looking for a reliable and stress-free car rental experience.

Thanks for everything , it is great please to rent a cars Cheaper and good promotions and all the…read morestuff are very professionally thanks so much Budget

worth experience ever. because i have an accent the girl told me that they couldn't call…read moreinternationally. So they did not have a car. The girl was not professional at all. What is the point of making a booking if they don't have cars there? NEVER AGAIN

I thought these guys were great! Very nice people and easy peezy to rent a car…read more The only reason these guys aren't getting a 5 star rating is because yesterday was the 10th business day where I was supposed to get MY 400 dollar deposit back and I still haven't received it! I even had to call in, and request it. This is part of my rent money I relied on and now it looks like I am going to be late. We will see, but I even visited my bank today and they show no pending refund deposit. What a bummer because I definitely would have given a 5star. All in all, get your finance department in order when people actually give you a cash deposit. When you say you will RECEIVE within 7-10 business days, you need to refund by or before then and not the day of the 10th day. BE PROACTIVE: Now i am worried I will have to pay a late fee for rent, and I probably will because I still don't see any activity and my grace period ends today.

Please do not rent from this company. YOU ARE RISKING YOUR LIFE IF YOU DO! The car I rented had…read morebald tires and the windshield wipers did not work. It happened to storm that weekend and we were slipping and sliding around the highway. It was so scary. I asked to speak with a supervisor for 3 days and nobody would return my call call. When I spoke with "manager" Crystal, she told me that I was just trying to get a discount. She was rude, unapologetic, and uncaring for the life of her customers. I am appalled of her treatment and that this company is still in business. It's also been almost 2 months and my deposit has still not been returned. That's pretty bad...