### Excellent Customer Service! I had a wonderful experience with **Enterprise Rent-A-Car on University Avenue in Riverside** while my vehicle was being repaired through my AAA insurance claim. The entire process of getting into a rental car was easy and hassle-free. They even provided transportation from the body shop to Enterprise, and when my car was ready, they went above and beyond by providing a ride from their location back to the new body shop. That level of customer service really made a difference! All of the staff I interacted with--both (in person and over the phone)--were polite, professional, and worked very hard to make sure everything went smoothly. I was also very happy with my little **Hyundai Venue** rental. It was comfortable, economical, and **great on gas**, which was an added bonus! I truly appreciate the entire Enterprise team at this location and would definitely recommend them to anyone needing a rental car. **Thank you for making an otherwise stressful situation so much easier!** read more

my concerns were not handled professionally. I expected better support from a company like Enterprise and would use another location in the future. read more

Terrible customer service no assistance with any problems just this is what it is or too bad. Weird states and overall seems like a subtlety racist environment. Typical of SoCal businesses though. The girl at the front counter needs to learn how to smile read more

Worst experience I've ever had with Enterprise. I reserved a minivan three days in advance, but when we arrived they said they didn't have one and only offered a five-seat SUV. We had no choice but to take it because we were leaving for our trip that day. Later I was told they actually had a third-row SUV available, but expected us to drive back to exchange it. When I asked if they could deliver the correct vehicle since their branch made the mistake, they refused. The male employee I spoke with was rude and completely unhelpful. What's the point of making a reservation if Enterprise isn't going to have the vehicle you reserved? Terrible customer service and a complete waste of our time. I promise you I will never rent from Enterprise again. read more

was recently in an accident that totaled my car, and I needed to quickly arrange a rental. I went to the local Enterprise Rent-A-Car here in Riverside, and I couldn't be more impressed with the service I received. I was first greeted by Sam, the driver who picked me up. At 80 years old, Sam is as incredible as you can imagine--kind, energetic, and an absolute joy to meet. When I arrived at the branch, I met Destiny at the front desk. Despite being busy with four customers ahead of me, she greeted everyone with a big smile and a warm, pleasant attitude that instantly put me at ease. Andrea then helped me finalize my rental. She was an angel--equally professional, patient, and friendly throughout the process. Every person I interacted with at this location was both professional and genuinely welcoming. I highly recommend this Enterprise branch in Riverside. They turned what could have been a stressful afternoon into a much smoother, more pleasant experience. Rick T. Riverside resident read more

Enterprise Rent-A-Car - Car Rental Near Me - Riverside, California

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Did not provide car that was purchased and reserved, associates were rude when asked about it over the phone.

Wanted to leave a good review for Desiree. Gone twice to this establishment and Desiree has helped me out both times. She goes out of her way to make u feel comfortable, she got me in and out of there very quickly. I appreciate her friendly attitude and customer service. She enjoys her job, by way she carries herself and her positive smile. I appreciate that, will be coming back to rent cars there again! read more

Horrible customer service. Had reservation at 8:30am and didn't have the SUV in stock for my method of payment. When did that change. Hertz got me tho, they took care of me read more

Enterprise Rent-A-Car - Car Rental Near Me - Riverside, California

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left something in the car i was returning, came back 5 min later and they claim it's not in the vehicle just don't leave anything cause they got sticky fingers read more

This place rented us a car that broke down.then charged us for the days it wasn't working. We went back and disputed it and they compt us the 2 days. Behind our back they charged the money out deposit because it wasn't returned on time It was broke down. Then called the cops on us when we wanted to despute the charges. read more

Rented a car here through my Insurance. Pretty much a smooth experience. Wish I could remember the gentleman's name who picked me up but it was an older black guy who was just amazing and held great conversation. Had a slight hiccup towards the end of my reservation with an unexpected charge but the assistant manager ROB stepped in and rectified the situation and just overall was very pleasant and professional! Thank you ROB! read more

The customer service is terrible no one can ever answer a question and they stole my handicapped plaque and say they never saw it's a lie as soon as o realized I left o. Window went right na it was gone this is the enterprise on Indiana in riverside they are awful read more

They have horrible service there. I called to schedule a pick-up and when they did not show up at my house I called to confirm what was the issues they said I'm not being picked up until the next following day but no one from the there store location never called to let me know. read more

Never rent from this if your life depends on it . There car broke down and we where stuck with the car . They charged us the deposit for returning it late . Then when we disputed it they asked us to leave . I was speaking with coperate and ahni actually called the police on us . Because we where disputing our late charge. read more

This place has been nothing but above and beyond! Edward and staff are amazing and I would absolutely recommend this establishment. Thank you! read more

I've used this place often and it's always been good. Anna, the manager, is great. Anna's patience is commendable; I inspected three different cars before making my decision, and she supported me throughout the process, ensuring I was entirely satisfied with my choice. The team is wonderful, and with a store manager like Anna, it's evident why they excel in their service. read more

Great service, front counter young lady and all the staff at this location are very welcoming. Will definitely come back.

Such a shitty experience checked in first and they manage to let the people who checked in after me get their rentals first come on what a shitty ass employees who doesn't care about their customers! Shitty manager too was the one who checked me in! read more

I am very disappointed by the service of enterprise rental car in Riverside at Chicago st location when they gave me the rental car I asked for a sedan they gave me an suv because they did not have any sedan available at the moment they told me that they were going to call me as soon as they had one I waited a week and never received any calls to trade the suv for a sedan. I went to the Yucaipa location where they are extremely friendly and professional. They changed my SUV for a sedan but unfortunately the sedan doesn't work properly, guess what? I came to the Riverside location at Chicago st. Again to talk about the problem with the car, they made me wait so long. I think this location has to learn a lot from the Yucaipa location and the Ontario Airport location about customer service read more

I've had to get rentals often in the last month or so and this location has been very hassle free and they do go the extra mile, at my current rental I mentioned the car smelled like cigarettes and Jeovani quickly looked for an alternative, even after I said it was ok, he didn't hesitate to switch vehicles and Anna at the front desk was just as helpful, great attitude and teamwork for sure!! read more

My experience wasn't the best or the worst. Thankfully the day of my pickup there was a gentleman who just helping out at this location for the day. He was easygoing and very helpful. However the car I got was dirty all over the outside. Another guy who brought me to the car said their car wash system broke down. While I was waiting for the car inside I was told the car was being cleaned and vacuumed. However when brought to the car the guy had me wait so he could vacuum it. It was done poorly there was a lot of dirt on the floor, dust on the dashboard and sand all in the trunk. Cleanliness is not the best. While on my drive home I got terribly bit up and down my entire leg and ended up finding the bug when I got home. Mind you windows were closed the entire ride home. read more

Ok, where do I start with this wasteland of uselessness. Boo, Boo, Boooooo!!!!!!!! DO NOT SHOP HERE!!!! Bad customer service by one of the two people working here (woman with a bad attitude right from the start), they forced me to wait outside in the blistering heat for 30 minutes just to tell me they not only don't accept debit cards, (which was complete bullshit) but also that they already sold my car that I reserved. I was an out of town traveler that was turned away for NO REASON!!!! Not to mention the fact that we were right in the middle of gang land with half naked hookers behind me. This place is not a good place. Buyer beware!!! read more

My friend rented a car here for one day and we picked it up at 10am and her reservation was until 7pm. Why was the place closed when we got there to drop the car off. How do you let someone rent a car until 7pm if yall closed at 12... 2 hours after we rented it. Doesn't make sense. There's no customer service to talk to or anything. At least the enterprise at the airport waived the fee for dropping it off at a different place. read more

Don't usually rent vehicles often but was referred here. Customer service was great Britney the manager was very professional and helpful.

Needed a car at the last minute for a work trip and I checked several Enterprise locations near my parents' house in Winchester, CA (near Menifee). And NONE of the smaller sites had vehicles available. I happened to check at this location which I've used before and was able to reserve a car after hours for the following morning at opening. I got to the office at about 8:30 and I was seen right away, check in probably took 5 minutes total and I was in my rental car within 10. Jessica helped me and was great and even gave me her card to let her know if I had any issues with the car (this was nice especially considering I would be dropping the car off at a different location). Overall will definitely use them again in the future and love that they had a car at the last minute. I should also mention the car was very clean and a nice one at that! read more

Enterprise Rent-A-Car - Checking in - Car Rental Near Me - Riverside, California

I had to return the first car, which wasn't cleaned all the way, and smelled awful when I turned on the air conditioner. The second car I got also was not that clean. But I told the manager when I returned it. She was professional and very accommodating. And it was the Thanksgiving weekend and I'm sure they had a lot of cars they had to move for people going out of town. I would absolutely do business with them again. read more

Needed a car for work and was there the day of and was told they didn't have anything available. So they told me to come in the next morning to get a truck they reserved for me. Then I call in the morning to confirm and the guy tried to tell me to come in the next morning after that because they were sooooooo busy. Then I urged and told him I need to work today and he sighs and says fine come in at 10. I come in at 10 and I'm put on a waiting list because yet again they're "sooooooo busy". It's really frustrating and a terrible business. I was better off coming in at 9 like I wanted to if I ended up still having to wait. Not sure how this place got any decent reviews with customer service like this. Lies on lies then more lies. No form of efficiency or even common courtesy. read more

***During COVID-19 Visit*** If there was an option for ZERO stars, that's what I would have given them. They are very rude, not informative, lack customer service and even with an appointment, I waited for well over an hour and a half. I understand things happen, but you have a responsibility in ensuring that your services run smoothly. Hearing responses such as "it's not our fault" doesn't help and seeing other customers also irate was all I needed to see. On top of that, when is it acceptable to use PROFANITY in a work place environment? We will NEVER return! Shame on you Enterprise!!! read more

Horrible customer service, have a rental reserved through insurance, looked online 5 minutes prior to arrival & online stated 4 economy vehicles available, we get there and she tried to tell us we have to rent an SUV, or more expensive vehicle. She is full of Ship! Drive to another location. read more

Its been three years since I've used this Enterprise location. I decided to give them a try again. For this rental, I reserved a standard SUV for 1 day to pick up people from the airport. The staff were very friendly and welcoming when I arrived to pick up my rental. Unfortunately, they had no more SUVs available. Instead, they offered me a minivan which was a Dodge Grand Caravan. The minivan worked out fine since the main objective was to load luggage. Returning was also as easy as picking up. I would recommend this location to others and would definitely start using this location again. read more

Don't go here !!!! If you go here and they screw you out of your reservation I told you so. They have a history of doing this and will let let repeating business from insurance companies override your reservations. Some of the clueless people I have ever met. Most positive reviews are fake. They have many ways to NOT have a car for you. This place stinks.........................ABSOLUTELY !!!! read more

This place took my information confirmed that they had cars to rent that for my dates and time. Was given all information and made an appointment/reservation for my pick up. upon arrival they told me they didn't have anymore cars we asked if they would be able to accommodate Since they overbooked and he gave us an attitude and wanted us to leave since it was almost closing time. Another customer with an appointed was also turned away for same reason they over booked. 0 stars they inconvenienced you and don't care about fixing their mistakes. White tall skinny male with Glasses very rude don't try to get any help from his. He's useless. read more

I received a vehicle that was damaged in Santa Barbara California. I need a vehicle to get home to Riverside California. Upon my arrival to drop the vehicle off in Riverside the staff member told me he could not except the vehicle because of the damage that was on there. He said that his system did not show the damage. I disagreed because I seen the guy document the damage when I took the vehicle from Santa Barbara. I got a hold of the Santa Barbara office and he spoke with the guy in Riverside and immediately the guy in Riverside decided to take the vehicle. The guy tried to make it right by giving me a $25 discount but I had $25 worth of extra gas in the vehicle. The guy didn't even provide me with the receipt he said I Would receive a receipt via email. The guy in Santa Barbara was awesome he did me right good service everything when I got down to Riverside I can't see the same thing the guy was rude and confrontational. On top of that I was supposed to get picked up by enterprise but they never arrived so I Uber three hours later. Most likely I'll never use Enterprise ever again. I should've knew better when they were the only people that had a vehicle beware and if you have a rental vehicle and there's damage make sure you take pictures prior with the employee next to the vehicle. read more

Workers are way too emotional, they lagged on my rental over resentment held against my renting party because of an argument and some misunderstanding over the rental the day before. Instead of quickly resolving the issue that's already taken 2 days to resolve, the woman helping us (Ana) seemed to brush us to the side, call 5 different people it seemed like to try and get the rental "approved" but each call just sounded like she was trying to justify her resentment. Super unprofessional and super understaffed. read more

Had a great experience here. Rented a car and it was clean and in great shape. Everyone there was very polite and helpful. Anna really cared about my experience. I will make sure to comeback here if I ever need another rental. read more

Stay the fuck away from this place. Placed a reservation a week ahead of time, if they would have let me know ahead of time instead of 4 hours before my trip that they would have absolutely nothing available except a van. read more

I have rented from this Enterprise and each time the staff have gone above and beyond for me. This time Elie and Oscar both made it happen again. 10 mins after I arrived both Elie and Oscar were very polite and very helpful. They made sure I was happy with what I rented. Thank you both for your help. I am truly grateful for you guys making it happen for me. Thank you Elie and Oscar for your above and beyond customer service. read more

Had made a reservation through booking.com and enterprise canceled it and failed to notify me !!! I showed up the day I'm supposed to pick up and then am notify my reservation was cancel!! Very unprofessional staff , not helpful at all !!! Disappointing location!!! I had to drive up all the way to Ontario Airport to be able to get a rental. Ontario location was very understanding and were able to even give me a better rate !! Had to upgrade the SUV and paid $300 extra total $883 for a week rental . At this point I was grateful to Ontario enterprise at the airport and was able to hit the road ! Did not mind spending the $300 extra 2020 Dogde Durango Hemi R/T was delightful to drive smooth comfortable ride. Save yourself a trip and just head to Ontario Airport Enterprise!!!! read more

It is with some reservation that rate this Enterprise with a four, but allow me to explain. While the staff is friendly, helpful, and willing to resolve any problems, the operating procedures leaves much to be desired. I ordered a rental on Sunday night for pick up on Monday morning. I was on a tight time schedule, but I did allow for a 15-20 minute process. So, it took an hour for the process. In my estimation there is no reason why it should take one hour to pick up a rental on University Ave in Riverside. We are not talking LAX. In any case, upon the return of the rental, we were assisted by Sandra, who did everything to make it up to us. She was a awesome. We walked away satisfied with the adjustment, but remain perplexed with the operations that would result in such a slow pickup process. Enterprise needs to figure this out. I figure I'm a returning customer; I have an account; they have my payment info; There is no insurance company involved; so why can't I just walk up grab a key, sign the palm pilot and go? I hope someone at Enterprise Headquarters reads this because I have not received a review request from headquarters, only one that reached the local office again. If you have issues, talk to Sandra. She really was trying her best to please under the circumstances. read more

I actually had a really good experience at this Enterprise. Everything was easy. I booked my reservation online and all I had to do was pick up the car. There was a little bit of a wait since it was a holiday weekend. They got to me as promptly as possible. The individual who helped me with my rental on my departure and return was Daryse Matheus. She was extremely sweet. She had a great personality that made my day much better. She was genuinely interested in what I had to say. She got me through the walk around at a good pace and reassured me of any pre-existing damages. She informed me thoroughly of the additional coverages they offered and didn't try to excessively push any of them on me. They/she was dropped me off after my rental, which was very helpful. read more