Natasha at Avis is amazing. I rent cars often, and she is always friendly, helpful, fast, and professional. What stood out to me most was seeing her recently working with an injured foot while still helping customers at the front desk and washing cars outside in 110-degree heat. She never complained and maintained a positive attitude the entire time. Her work ethic, dedication, and customer service are truly impressive. Avis is lucky to have her. read more

Gizel made our day! She's very helpful. It's rare to see this level of top-tier customer service--Gizel truly went above and beyond. I'll definitely be coming back to this location for future rentals! read more

Horrible experience. I rented the car online, got insurance and other things. Used my debit card with a visa logo. They were busy. I went there to pick up the vehicle I rented online. Everything was going fine, she asked for my card and ID, gave it to her. Then she said that I needed a major credit card. I don't have one. She then told me without one I can't rent it. And dismissed me. I left. I called Budget customer service, after his investigation he said there was no reason why she should turn me away. He gave me some suggestions and we will see what happens. But don't go here. I'm headed to enterprise now. I had to call another uber. I have spent all day on a mission to find a rental car. No luck. So thanks lady, now I don't know what I'm gonna do. read more

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I requested a specific EV rental a few weeks ahead. Rather than getting one there by my rental start date they call me day before to say it isn't available. I cancelled my reservation instead. Next time, make the customer specific requests work to provide actual customer service. I am sure glad I did not prepay. read more

Ive rented from this location twice now. the manager does not want to be responsible for the cars being dirty. they lie about putting a $25 credit on my account. the manager gets angry when you tell them their car is dirty. the manager tells me that I'm supposed to check the car over? but cleaning the car is YOUR JOB? im never renting from avis again. this location is a joke. this manager is a LOSER. the car was fun to drive but wasn't cleaned.. they wipe the window with a dirty rag, instead of window cleaner, and you can see streaks and at night its impossible to see out of. read more

I didn't rent from them... but... what I witnessed today , was a horrific sin!!! This woman walked in, asking for a service guy name. Who was extremely rude and aggressive towards customers. He called the police on this woman, because she insisted . He told her literally "to get the hell out of the store"!!!!!! When he reached 911, they asked for his name, he said Craig, she left the store . All of it happened today Thursday October 26 between 11:30 and 12 noon. Absolutely inappropriate behavior of the service personal! She said she will call the corporate coordinator at the Budget head quarters to report this guy. Never I will deal with this company after witnessing this ....shame on them! read more

Avis saved our butts! We rented a 7+ seat vehicle through enterprise. We arrive 8 AM to pick it up. No vehicle available for us with as much as a shoulder shrug, we were HUGELY INCONVENIENCED!!!! Drove to Avis, they gave us two options! And gave us a Costco discount. They were amazingly helpful and kind! read more

Well the best employee they ever had left. That never should have happened that guy did everything. We could never figure out how he ran the back of the store washing cars, then he would run up to the front counter and check people out, then discuss issues if someone came in. His name was DON. Whomever runs the place appears not to hire the people needed. It's obvious. We tried renting from there several times while in town, but it is a mess. Look at all the bad reviews. If business slows there and complaints are filed, I am sure they will clean it up. read more

If you have zero questions, don't care about hours the location is actually open, and don't need to reach anyone about your rental for upcoming, during or past reservation then this location may work out for you.. if you have questions about hours, item left behind or anything else forget it.. there is no phone number to actually speak to a human at this location. The main Avis number will say they will connect you and then you will be connected to the computer and call is dropped .. did this on repeat 3 times before fortunately we were able to go back over to the Avis location and get items we left in the car. Zero help from this location! read more

Don't rent here! They didn't have our class of auto so they gave us a 4wheel drive. It was filthy and smelled like B.O. and wet dog. After my husband putting up with it because I couldn't breathe in it and my mother couldn't climb in easy we exchanged it with a week left on our contract. This car was a Ford Edge still not easy to get into but it would do the job. Three days after turning the car in I get a text saying that the car was 3 days late! What!! Tried calling customer service they couldn't do anything because their computer was freezing. They recommended me to go online so I did which was a complete mess. After emails back and forth it will take a week to investigate. Just be warned I should have read other reviews about this location. Back to Enterprise we go! read more

Had a very pleasant experience here. Thank you, Tassja for all your help to make my family road trip a memorable one.

I have rented here twice, both time horrible. Dirty outdated cars and given downgraded cars and lied to twice. Rude guy running the place with a take it or leave it attitude! Highly recommend going to the Palm Springs airport for car rentals. read more

Dropped off a one way.....From Ontario. I am an old timer to this location on Hovley Lane and the convenience on the location was #1 reason I originally chose it over 20 years ago...the owners is why I stay. Love to catch up with Tom when I come to town via Airplane to Ontario and rental one way out desert. Flying into Palm Springs is no longer a non stop option for us. Selection of cars in Ontario-4 stars Ease of drop off in Palm Desert-5 stars Nice people-5 stars Good one-way price-5 stars read more

Great people!! No hassle rentals here, pleasant every time we rent here. I recommend this location to everyone!!

I rented a almost new Toyota Corolla from Don Boyd, at the Avis location on Hovley, in Palm Desert, on 12/14/2020. I rented the car for 4 weeks and found I didn't need it that long. I went back to Avis on 1/2/2021, 11 days early, and asked for an early return- and hopefully at a discounted rate. Don adjusted the rates and provided a very fair figure for the shorter rental. He did not have to do this- I had agreed to the 28 day term, at a discounted rate through Costco.com. Don went beyond what was expected and really worked with me. I was very impressed, and will continue to rent cars from this location, which is close to my home. I hope Avis appreciates Don's service and will relay to him my appreciation. read more

This was the worst ever car rental I'd ever had. It was filthy dirty inside and out. Two people ahead of us in line came back in the facility to complain about how dirty and had pet smells in the car. read more

I was overcharged by this store. Then several times, corporate promised me a refund. But they keep renegging on it. I would not recommend this store. I added a photo screen shot of their promised refund as proof. They owe me over $450; so 9 days at $35 is $315 but they charged my card $838 ! They promised to refund the overcharge but after 3 months of waiting to date they only refunded $56. They will not explain this. They show me documents without my signature. Then say in fact those documents are incorrect. Id like to see what I actually signed. But its simple, I saw an ad for $25 a day. When I got there via Uber they changed it to $35 a day. 9 days at $35 a day is not $838!!!! read more

I saved $100.00 on a last minute car rental I needed for my daughter over the Christmas holiday. I first called another car rental company and I was told by them that I wouldn't find a more reasonable car rental rate over the Christmas holiday. They also were requiring I rent the car from Palm Springs airport. FYI you will pay a lot more in fees if you do rent a car from any car rental company at the airport. My very next call was to Avis...great customer service, the car was available at there palm desert location as well as I saved $100.00. That's worth checking out...it was a 2 day rental and they did not charge a excessive amount due to the holiday. I highly recommend you check them out! read more

One the best car rental location I ever dealt with. Donald helped me with reservations every time, very helpful, professional and quick. I will be renting from this spot every time I'm in the desert. Thx read more

Turned my car in a day early and full of gas. Instead of getting a credit, Avis charged extra. Never again will I use this company. read more

I reserved a car online, prepaid for it, and then was told that only one car was available, but that it was going to someone else an hour before my reservation was to start. They gave me an 800 number to call to get my money refunded, which I did to find out that it takes up to 10 days for the refund to be processed. I was told on the phone that cars were available at the airport, but that it would be more expensive and that they would not be able to transfer the reservation. Basically, I would have to start the reservation process all over without a way to get to the airport, which is about a 20 minute drive away, read more

Donald was quick, friendly, and professional, this is the only company I use for my rentals!

11/24/19 After months of trying to get some cooperation from AVIS, I finally did make contact with the rental site's manager, Tom Anderson, who said he would resubmit his paperwork for the THIRD TIME to his corporate office. Customer service finally did issue a refund on my rentals. Had customer service done their job from the beginning I would have rated AVIS with an average, 3-star. Thank you Mr. Anderson. read more

I wanted to return my car rental at the Palm Desert location but I needed a ride back to my location 4.8 minles away. The owner of the location, Mike, said it was too far to go. I gave him an alternate address to see if they would travel to (6.8 miles away) and they said they would travel there. I made him aware of the distance difference and he said it wasnt true. I suggested that he should look up the milage to confirm but he wasnt going to. This indipendantly owned location provides extreemly poor service! Avis car rental policy is to pick-up or drop off within 5-miles... To top this off, I returned the car 37-minutes after the 24 hour period and was charged $36.76. To give you all a basis of charges, the rental preiod of the 24-hours was only $49. I called the location I rented it from (Escondido) and they reversed the extra charge. I would recommend you stay far away from this Avis! read more

we have rented two cars with them since the last review. We have rented another Nissan Versa (sedan) and a Dodge Cruze (sedan). We really liked the Cruze. Very comfortable seats. The cars were in great shape. My only negative comment is that they lack any sort of customer service skills and the cars are not thoroughly cleaned on the inside. We will rent from them again because their rate is fair and they are close to our house. read more

Rude, unorganized, not many choices of rentals(2 at our time of rental, a huge full size truck or little car)and definitely no customer service at all. I would recommend not using this place at all. Would give it no stars if I could!! read more

I had a fantastic experience at this Avis location! Donald was magnificent! He was polite, knowledgeable and went out of his way to help me solve a minor problem with the seatbelt in the car I had just rented. He is a gem! Excellent customer service. This location will get my business from now on... read more

BEWARE...DO NOT ATTEMPT TO DO ANY BUSINESS WITH THIS LOCATION LIKE RENT A BUDGET TRUCK OR AVIS CAR!!! I very rarely write a review, but this is so far over the top it is worth the time. I would have given no stars if I could as I just received the worst customer service from a company and employee (DONALD) at a branch EVER in my life!!! This branch does not honor reservations with confirmation numbers made online and are completely unapologetic about it. I asked to speak with the manager for a better explanation and DONALD who I was speaking with claimed to be the manager and at one point the owner and he simply would not give one. His best form of customer service was to ask me to leave and even threatened to call the police if I didn't. I now see from all the previous reviews that this seems to be a regular occurrence with this location. STAY AWAY from this company and especially this location it's not worth the time and frustration! read more

I was told when I rented the car that if I return it a day early I would be reimbursed for the last day I did not have the car. I was told that if I returned it on Sunday when they were closed, to just drop the key and form into the drop box and leave the car outside all locked up. That there would be a censor and cameras to verify when I returned it and as long as it was returned by a certain time I would be refunded for a day. I did exactly that, and then touched base with them the next morning to make sure everything was OK. When I talked to the attendant it was like she never said that all of a sudden. So I called the customer support and got the runaround. So now here we are... if they refund me for that last day I will be more than happy to change my review to a good one especially since I had to be picked up from the location by a friend. read more

Second poor experience at this location. Picked up a one-way rental to LAX a few months ago, declined all insurance coverage and when I dropped off the car at the airport I found out that insurance coverage had been added AFTER I left the pickup location even though my contract clearly showed me declining coverage. Just drove in to this location to drop off a one-way rental from LAX and...the office is closed! Sign on the door reads "back at 11:15, picking up cars" So much for customer service! UPDATE: The rental agent rolled in at 12:00pm. No apology, no explanation and not even an attempt to offer any compensation for making me wait over an hour. Avis customer service was no better. After 30 minutes on hold with 2 different agents they offered me a lousy $20 credit on the rental. NEVER renting from Avis again!!! read more

My husband reserved a car at the palm Dessert location 7/5/19 and paid in full. Walked over in 112 degree weather. When he went to pick it up he was told there was none available. The guy at the counter was rude and wasn't even able to issue a refund we were told to call the 1800 number waited 30 minutes to speak to someone who could issue a refund. Never again we will stick with enterprise!!! read more

This place is terrible. I reserved a truck and a car trailer, but when we went the next day, they said the didn't have any available. Yes it was for a one way trip, but I was told that I should have received a call when they opened. Never did. The employee called several other places in the valley if they had a truck and trailer available. The other places didn't as well. That is absolutely terrible service! Went to Uhaul on Varner Rd. and they were able to get me set up for my move in 20 minutes. read more

I made a reservation online for a car rental and then a half an hour later had a emergency,so I called to cancel they said no problem your money will be refunded.A week later checked my bank and the did refund the car charge for the day of 109 33. But,then took out an extra 150.00 I was not told they take out.Almost a week later and it still has not been reversed and back in my account. After 4 calls to 1800 and being hung up on befor they even answered the phone and waitining on hold for up to 16 minutes the girl on the other line had no idea what I was talking as bout and just said since I canceled that what I owe.I talked to a nice manager named Ross and he said she was wrong and it would just take a few extra days to show it's back in my account.I called to today and talk to a so called manager the reason why I say that is because he was so rude and said that's the way it work his name was michael.I have learned to always get first and last names.If the money is not in account by monday I will call again.The one manager did assure me the do give the 150 hold back to you. Don't rent from AVIS save the hassle I've always rented from enterprise and have had no problem at all but,this time where i was enterprise had no cars.Avis has terrible customer service! read more

Worst!!!!! First of all, when we picked up the car, the employee who waited on us would not take the time to review any nicks, scratches etc on the car we were receiving. Then, as we left, the maintenance light came on. We went back & this same employee refused to exchange the car. There were many more things that happened during this exchange but suffice it to say that you don't want to start your vacation like this. read more

THE WORST EXPERIENCE I HAVE EVER HAD! September 3, 2020 Customer Complaint Department AVIS Corporate In Early August I started to search car rental companies for a one- way rental to Phoenix Arizona. Avis appeared to have the best day for a one way one day rental. I received a confirmation number 40113814US6. I had ordered a SUV Ford Escape of similar. Total estimated cost was to be 125.57. On August 11th, 2020, I picked up my car at your Palm Desert Location at Hovely Lane East. Tom checked me out. He handed me the papers to initial and his only comment as I left was to say" this should allow you to sit higher up." When I stepped outside to retrieve my car it was a Yukon and not a Ford Escape or similar. I assumed he had given me a free upgrade. At no time did he explain that I would be paying an additional $40.00 a day. On August 13th I called Avis North Litchfield Road and told them I would need the car for an additional two days and they said that was fine but also did not explain I would have to pay additional fees which was almost another $40.00 a day. When I returned the car to Litchfield Arizona, I expressed my concern about the pricing, and they told me I had to deal with the local person I received the car from. Now where is the logic to that statement. Normally who returns to the local office they leased from for a one-day one-way rental? As it happens, I did return to the area and have made several attempts to correct the problem. I have tried phoning cannot even remember how many times and have made a couple of trips to see Tom at Hovely location and Palm Springs airport location. Below are a few detailed notes of my recent attempts to resolve. I have copies of all my bills etc. should you need these. August 28/20 Many calls to Local Agent. Seldom can make contact. Usually go to National Desk. Have been trying to make contact since my return. Aug 26 told National Desk that I would dispute my complaint through VISA Aug 27 Approximately 10:30 Went to PS location talked with Tom. He made copies of my paperwork. Indicated that Corporate made the charge for a Full-Size SUV. Indicated he would get back to me. Aug 28 9:20 Called again, bumped to National Desk, spoke with Al (said he was in CA) explained situation and asked him to read whatever was in his screen. Said he would put me on hold the never returned. Called back, bumped to National Desk spoke with Kevin at 9:45.... he looked at my screen and said that I was charged for my "reservation that I made online on Aug 4th". I told him that no reservation was made, I was only checking prices as I did not know what day I would need a rental. His response was that was the rental agreement I signed. Told my wife to call in dispute to VISA. I felt it was time to take a more aggressive approach to resolve this matter. Today I have registered a dispute with Visa, posted this on YELP on the local AVIS site and send this to your corporate office. I look forward to hearing from you and receiving the proper credits I deserve. I estimate that to be 120.00 for the three days for vehicle size. $80.00 for additional days upcharge and 18.25 for Vehicle license recoup fee and extension fee of 10.00. A total of approximately $230.00. I await to hear from you with the news of my credit and I will reinstate Visa charge. Alan Smith read more

I love this location. Bianca and Tom are always there to help. They are quick and efficient through the rental process. I rent there at least once a month and never have any issues. They are always in a good spirits even when they are busy. read more

Started with vehicle I reserved not in inventory, offered upgrade...awesome. However, when vehicle delivered, keys were thrown at us with no walk around. When doors opened, vehicle wreaked. Inform attendant. We were instructed to take to Palm Springs for a swap. Additionally, vehicle was dirty and damaged. Needless to say so was the service. Once in Palm Springs, we were refused a similar or better vehicle. We were informed that we could take a lesser one without consideration. Needless to say we are not fans or supporters. By far the WORST rental experience we have had. I would not recommend these guys even to an enemy... WORST customer care experienced. #4poops read more

A panicked, unorganized, disrespectful, inefficient, and doomed schitt show. Never could imagine a customer care representative worse than Tom. he flat stole from me. He should be delivering phone books for a living, far away from any job requiring telephones, computers, people, and intelligence. F- read more

Terrible. Everyone is incredibly rude and does not give you the time of day. I had a complaint, and mid sentence I was cut off by the rep right in front of my family. I was keeping it calm, so her cutting me off had us baffled. The corporate customer service want much help either. The two times i went into the store, the manager was not there. The place is really dirty also. Im surprised AVIS even lets a place like this stay open. read more

Two stars because the car worked, although it was dirty and cosmetically damaged. The guy behind the counter was helpful enough, car was ok. Rented it at 5PM. Drove it literally less than five miles and returned it at 9AM the next morning -- partly because the tire inflation light was on, and partly because it turns out I didn't need it anymore. I didn't ask to be credited or anything, I knew I was going to be charged for a day's rental. Fine. The guy laughed off the tire inflation light,"it happens." Asked me if I had filled up the tank, I responded "I literally drove it maybe three miles." (Turned out to be five I guess.) The guy didn't say anything. Done. Then luckily I check my credit card bill and THE GUY CHARGED ME THE FUEL SURCHARGE! Wouldn't you think he would have said something? At least give me the chance to go fill it up? I called and Avis took the fuel surcharge off, because it was only FIVE MILES. Seems real shady Avis. I won't be going to this location again. read more