I reserved an EV specifically online from this location. I can in about an hour early and they said…read morethey wouldn't have it until the time of my reservation (no problem). I come back at the time of my reservation only for them to say they don't have any EVs and they could put me in another car but not discounted from the EV price. The staff also had a HORRIBLE attitude and acted like it was my fault for even thinking I should get the kind of car I reserved. If you're hoping to get an EV or any kind of car I wouldn't recommend this location.

This is hands down the best car rental experience I've ever had. The team here at Indio Hertz is…read moreone of the most understanding and efficient team that I've ever worked with. I'm new to the area and had to book a long term rental for 3 weeks due to a car emergency. But i ended up needing to extend my booking to 6+ weeks as my car troubles got extended. They helped me every step, and went out of their way to help me find the best arrangement for my situation. Enrique (the manager) goes above and beyond. The pick up and drop off experience was seamless. They're super responsive and helpful over both phone and email. Enrique even offered to change out my car after a few weeks to help me upgrade and get a cleaner car. (Decided not to as I was getting comfortable with my Chevy). They're a really busy location but I can tell they really care about their customers and giving the best experience. The rates are very reasonable, especially if you book 1-2 weeks in advance.

We rented a car from Enterprise in Bismarck, ND. Employee Reece Green was beyond friendly and…read morehelpful. He added just the right personal touch to get us going on our way with a smile. An issue we had with the rental on return a few days later was handled by Reece quickly and professionally. Great experience!

She put me on hold twice and never returned to the line. So I drove in. She said she didn't have…read moreanything. I asked her if another store may have a rental and she told me to wait while she looked it up. Looking it up apparently entailed checking her text messages. So I sat down, and I'm still waiting as I write this review.

Natasha at Avis is amazing. I rent cars often, and she is always friendly, helpful, fast, and…read moreprofessional. What stood out to me most was seeing her recently working with an injured foot while still helping customers at the front desk and washing cars outside in 110-degree heat. She never complained and maintained a positive attitude the entire time. Her work ethic, dedication, and customer service are truly impressive. Avis is lucky to have her.

Horrible experience. I rented the car online, got insurance and other things. Used my debit card…read morewith a visa logo. They were busy. I went there to pick up the vehicle I rented online. Everything was going fine, she asked for my card and ID, gave it to her. Then she said that I needed a major credit card. I don't have one. She then told me without one I can't rent it. And dismissed me. I left. I called Budget customer service, after his investigation he said there was no reason why she should turn me away. He gave me some suggestions and we will see what happens. But don't go here. I'm headed to enterprise now. I had to call another uber. I have spent all day on a mission to find a rental car. No luck. So thanks lady, now I don't know what I'm gonna do.

"I had a seamless experience renting a car from Enterprise at the 111 hwy Indio branch with Ira…read moreassistance .While my vehicle was in the shop.The staff was incredibly welcoming and efficient.The car I received, was spotless both inside and out, drove smoothly, and was very fuel-efficient. The pickup and drop-off processes were both incredibly fast and straightforward.Ira made arrangements for pick up rental car and drop me off at the shop.I highly recommend renting from this location if you are in the area. A special shoutout to Ira for providing excellent customer service!

They make you wait forever !!! Every time 20 or more minutes…read morewait Only that Not cool

We hire ACE Transportation to shuttle our wedding guests from our timeshare resort to our ceremony,…read morereception and home. The owner was very patience with our during the planning stages and came through with flying colors. The Sprinters were gorgeous, had good AC and very timely. Thank you again for helping to make our wedding go very smoothly.

I've used this car service twice in the last three months, and I genuinely cannot recommend them…read moreenough. The owner is incredibly lovely, attentive, and truly committed to making sure every ride is the best experience possible. We booked them for two long-distance drives and full-day reservations during busy, high-traffic events, and they handled everything seamlessly. Scheduling was simple, communication was clear and timely, and the professionalism was unmatched. Their vehicles are clean, large, and spacious--giving the entire ride a high-end, comfortable feel that's absolutely worth the price. I'm so grateful to have found a service I can trust. We will definitely continue using them often in the future!

This phone number doesn't pick up. Called for two hrs on Saturday morning with no answer or vm. Not…read moresure if it is still open or not. Seems odd it hasn't been updated on this site.

Been in twice in less than two weeks for a car rental. I just want to say how nice the staff is and…read morehow helpful they were. Renting and returning the car was fast and easy. Will definitely rent from this location again

I wish ZERO stars was an option. Imagine showing up to pick up your car and the MANAGER…read morenonchalantly telling you "We cancelled your reservation. All sold out. Tried to call you, sorry about that". Needless to say we had a trip planned & were supposed to leave same day. We called corporate and were told that our vehicle WAS at the location & they arent sure why the MANAGER said the reservation was cancelled. I could go on but I'll save the official details on our incident for Hertz. Just a warning, this spot - due to horribble customer service our current recommendation at the moment is a HARD NO.

The car was nice. What I ordered…read more The lady was working the front desk for budget. Rent-A-Car really had zero personality and obviously didn't like her job. I kind of got what I wanted but again CUSTOMER SERVICE really needs some work here.

Waiting 3 hours at budget palm springs airport for a car and the ladies were very rude.read more

Beware booking through this company- we booked using Bookings.com App, which I've used successfully…read moreall over Europe & USA to book penthouses to condos & hotel rooms. This time, what you see is NOT what you Get. False Advertising!! Pictures of a much higher end unit in a High end community ( Legacy Villas) are used to bate you into booking, then they Switch the unit to a low end dump at a low end hotel. Sandy blamed problem on Bookings.com for "mixing up the pictures ". She did not offer any refund or credit, even though we were clearly mislead. Coffee machine in unit was broken. A new one was sent a day later. Pools smelled of excessive chlorine. I felt terrible being a victim of a bate & switch Scam. We will never book with this company again. Beware of Very Mediocre Units & Customer Care & False Advertising in Pics.

We booked a rental back in September for a January booking and they cancelled the reservation the…read morenight before our trip at 6:40pm with no explanation and no alternative, telling us it was sold out. I tried calling and no answer and is blown away by the lack of customer service.