Why can't I give negative stars here? This place makes for a truly abysmal experience. Just avoid…read moreit - In fact, avoid the company in general; there are other choices. Despite reserving the style vehicle I needed a week in advance, I went to pick-up and was given a downgraded (smaller vehicle) at the larger vehicle price point. Dan, who really is in over his skill set managing this location (chided me and hung up during our call) offered to give me a rental credit, lowering the price. While that, at first, sounds almost fair all that was really accomplished was that my bill is now about what it should be renting the smaller vehicle. If I was price conscious here, I would have just selected something smaller to begin with. Calls to Enterprise's customer "service" resulted in anything but resolution, including: 2 calls committing to my getting a phone call from the area manager (that did not materialize) 1 call that resulted in getting hung up on (guessing Indian call center with this one) Why I was not contacted in advance, and while I would have had time to make other arrangements, once the dream team at this location realized they would not have the vehicle I wanted is, truly, a question for the ages. I now am left in the situation of needing to leave at dawn tomorrow in a vehicle unfit for purpose and for which I overpaid. Do yourself a favor and spend your money elsewhere.

Ryan B. At this location was really quite unfriendly. I tried to ask about a possibly upgrading my…read morerental as I was unaware of the upcoming weather and wanted something a little safer to drive. He was rather rude about it saying I should have rented what I wanted in the first place. I wasn't asking for a free upgrade. Every question I tried asking, he cut me off and rolled his eyes. By far the worst rental experience I've had thus far.

This Hertz location was awesome! I've never had to rent a car before, aside from family on…read morevacations. Unfortunately I was in a car accident last week and needed a car to get me to and from work. My car insurance recommended I go through Hertz and my rental car was covered for no charge, which is quite typical. I had the rental car from Hertz for a week. Apparently this location has a good car selection but because I came in on an off day (Saturday) the selection was less than impressive. My only option was a Chevy Spark. I did, however, appreciate that I was given the option to come in on Monday to get a different car at no charge. Great customer service! Renting and returning the car was quite painless. I was always greeted with a smile and never had an issue upon walking in. No long lines. No irritated and impatient workers. Happy experience!

Worst customer experience with any company I've had in a long time. Waited an hour and 20 minutes…read moreto get my car. Didn't have it cleaned when I finally was helped so I had to wait again. Enterprise is always so expensive. Would recommend going to Budget in this area, decent pricing and much more well run.

Tanu helped me get into a safe and affordable rental. I was impressed by her customer service and…read moremultitasking skills! thanks Tanu!

Excellent customer service. "Tanu Singh" did an awesome job and was super easy to work with…read more She also came out and showed me the entire cars that were available to chose from. It was super hot outside that day, and she came outside with no hesitation 10 out of 10. Very polite, super easy to deal with and very professional.

Why can't I give negative stars here? This place makes for a truly abysmal experience. Just avoid…read moreit - In fact, avoid the company in general; there are other choices. Despite reserving the style vehicle I needed a week in advance, I went to pick-up and was given a downgraded (smaller vehicle) at the larger vehicle price point. Dan, who really is in over his skill set managing this location (chided me and hung up during our call) offered to give me a rental credit, lowering the price. While that, at first, sounds almost fair all that was really accomplished was that my bill is now about what it should be renting the smaller vehicle. If I was price conscious here, I would have just selected something smaller to begin with. Calls to Enterprise's customer "service" resulted in anything but resolution, including: 2 calls committing to my getting a phone call from the area manager (that did not materialize) 1 call that resulted in getting hung up on (guessing Indian call center with this one) Why I was not contacted in advance, and while I would have had time to make other arrangements, once the dream team at this location realized they would not have the vehicle I wanted is, truly, a question for the ages. I now am left in the situation of needing to leave at dawn tomorrow in a vehicle unfit for purpose and for which I overpaid. Do yourself a favor and spend your money elsewhere.

The only thing good I can say is they actually had the van we reserved. The employee did not…read moreproperly check the vehicle over before handing it over. Didn't note dings and scratches. It was only half full of gas. The worst issue wasn't discovered until we brought it home....the plates had expired in February. We rented it in May. When we called the employee responded "OH yeah, we have the new tags here, you can come get them but we close at 6pm. Horrible customer service! Not the norm for this company. Had a great experience with the 1 on Hall Rd last Thanksgiving. That staff was excellent! We will not rent from this Gratiot location again.

I have rented MULTIPLE times and have NEVER had a problem! In fact, I've had so many positive and…read morewelcoming experiences, it's difficult for me to even think about going elsewhere! It's not just because he's always prompt, courteous, flexible, kind, intuitive and genuine.... He's just, a good person. Once you rent with Four Seasons, you'll have no reason to go elsewhere!

Called to get pricing...was delighted that a human being picked up! Spoke with Bill (very…read morefriendly!), he explained the process and provided very competitive rates. If you're tired of dealing with the big guys and you're looking for a personal touch, I highly recommend these guys!

My truck has been in the shop for almost a month and I've had to rent a car from this location. I…read moresee a ton of bad reviews but mine is quite the opposite. The customer service I've received has been phenomenal and they've gone above and beyond to accommodate my situation (my truck has been in the shop for longer than I expected). But I appreciate the service they've provided and if I ever need need to rent another vehicle under any circumstance, this is where I'll be going from now on

Clean at least the inside of cars when dirty cars are drooped off and even though you cant wash the…read moreoutside What is stopping you to clean the inside? And customer service is awful Say one thing and do another Cant give a ZERO but had to give them a 1

Do not, I repeat DO NOT rent a car from these people. They rented us a car with a flat tire, we…read moretook it back to them after not even driving off the lot, they filled it up. Next day we wake up and its completely flat so we call them and they tell us to fix it ourselves, so we called AAA.... we then spend 4 hours at a tire shop for them to get the correct tire that this joke of a company wanted, so they put it on. WE had to pay for it mind you and were informed that we would be reimbursed. This was in September it is now March and we are told they are refusing to reimburse us saying we didn't put the correct tire on. This is the most ridiculous thing I've ever dealt with honestly. They literally have the worst customer service and an overall crappy company. You've been warned.

Nothing but great service. Rented a car at Tampa airport,…read morefairly quick service. Knowledgeable staff, didn't try to push anything. Clean car good service. Got deposit back in the allotted time period as stated. Would recommend over higher priced, high pressure car rental companies. Steve from Ontario