We had a great rental experience with Enterprise in Pickerington. The staff were very helpful and…read morefriendly.

I would not recommend this location to anyone! My primary vehicle had to go into repair, and yes, I…read moredid purchase their vehicle insurance coverage-so that my insurance would not have to cover if something happened to the vehicle while in my possession. My car has been in the shop for repairs 18 days. They called me, while I was at work, stating that they needed me to pay $700 immediately to cover the charge. I told the CSR that, I did not have that sort of money readily available, as I have lost my primary job. She kept escalating the issue pressuring for the money. I politely told them that, at this time (mind you, I'm at work and not able to speak to anyone about borrowing the money or returning the car) they decided to TAKE $200 from my bank account towards the balance due leaving me with $0 in my account. This was a charge that I did not authorize! Furthermore, they failed to notify me that they would be closing at 12PM that day. By 1PM the same day, they had taken the money from my account and left me with $0 in my account, after I had told them that I did not have the money to give them at the time of their call. I do not get paid for another 11 days. I told them I would see what I could do or return the car. They took the money anyway!!! creating an unauthorized charge. I now have no money for food, gas, or medical appointments I have to go to this week! I cannot meet basic needs now because of this unauthorized transaction! Taking this charge financially crippled me until 6/10-when I get my next paycheck from the former employer-especially after I told them that the money was not available at this time. Please note, my car will not be ready until 6/5-which means I'll have to speak with someone to borrow the funds and be my transportation! They refused to give me time to do this! And decided, instead, to TAKE FROM MY ACCOUNT WHATEVER THEY COULD!!!! I called my bank; to dispute the transaction AND I called Enterprise CSR line. Of course, with it being Saturday, not much can be done. Both entities stated that once I told them that I did not have/could not get the funds at the time of their call, should have dropped the issue. I can pay whatever I owe when I return the car. My primary car will not be ready for another 6 days (6/5), they further agree that if this was an issue, this location should have called me sooner to address it and not hit me with it in the manner they did. Furthermore, both entities agreed that if I had to go out of town and was relying on this money to return home, I would be stranded. To take any sort of payment without authorization is not okay, especially, when it was clear that, at the particular time of the call, the money was not available to take. Communication on their end of this matter earlier would have been the better customer service practice or even allowing me to pay what I owed when I returned the car (this would have bought time to get the money owed). Now, I have to rely on others to get me around until my car is out of the shop... this is not okay by any stretch of the imagination!! I had thought about taking the loud 2024 Toyota Corolla back tomorrow (Sunday) however, they will charge me for the extra day of coverage. Businesses need to learn to not do these things. This, by far, has been the worst experience ever with a rental car company

I had my rental for more that a month because there was a delay at the shop unfortunately. But I…read morereally appreciated all the staff I communicated with during this time, especially Kalah(?) who was super sweet and helpful.

I am extremely disappointed with my experience with Enterprise Reynoldsburg and the lack of follow…read morethrough afterward. In October 2025, my family and I found drugs inside the rental vehicle we were given. This was especially alarming because we had our minor children in the car while traveling from Ohio to Tennessee. I reported the issue immediately and provided photos, but the local branch downplayed the seriousness of the situation. Although I did eventually receive my refund, I had to physically go into the location just to get it processed. What is even more frustrating is that Enterprise corporate advised the branch manager was directed to send me a promotion code for two complimentary rental days due to the seriousness of this incident. To this day, I still have not received the promised complimentary days or any resolution. This was a major safety issue, and the lack of accountability, communication, and follow through has been unacceptable. I expected much better from a company of this size. This situation could have been so much worse.

DO NOT RENT FROM THESE GUYS…read more Would not accept my priceline confirmed reservation. Manager was disrespectful and surly. Same thing happened to me like the other review of this business, Stay away!

I had a reservation I was waiting for them at the dealership and they showed up late that should've…read morebeen my sign that it was gonna be a bad experience the insurance was supposed to pay them not me and when the insurance stopped paying on the fourth they didn't contact me until the 15th and called and then told me that I had to pay almost $300 and they never even tried to contact me and they had no apologies and when I went to take the car back they weren't even there I had to wait for them again they didn't even Treat me like I was human let alone a customer I will never use them again

Really disappointed. I left my AirPods in the rental car and never got it back. I called and they…read moresaid they would call me when they found it and I never got a call back. Later on I got a notification saying my AirPods have been taken out the case and I still didn't get a call back. I went one day in person just for the doors to be locked and I just recently bought my AirPods im genuinely disappointed! If you could please reach out to me I really just want my AirPods

WHERE DO I START?! AMAZING!!!! The staff was friendly and easy to work with. The facility was nice…read moreand clean with a great atmosphere. Vans were clean and taken care off. 10/10 RENT AGAIN!!!!

Over 5 months ago I purchased 2009 Toyota Corolla S. I had needed a car at the time as my previous…read moreone finally broke down. I had bought said previous car from this same business and it lasted 7yrs, which is why I thought to buy a new car from this same business. When buying this new car it was fine at first, but within that same week the engine light turned on. I then repeatedly visited this business to get this problem fixed to no avail. Then the car had a broken brake sensor, coolant was leaking into the engine of the car. I would later take it to mechanics to see if I could get fixed, but now the car still needs a new engine and fix the leaking coolant. Most mechanic informed me that a likely possibility the codes were erased whenever I went back to where I bought it from to get fixed. contacted the old owners of this business to see if anything could be done, but no response. The car now sits in my drive as I cannot afford such part at this time. Now I am wondering, is this the luck of the draw? Has anyone else experienced this and is there anyway I can get suggested the cation in this manner.

We went to cos car trader in reynoldsburg and Dom was our assistant in purchasing my grandson his…read morevery first car. Dom was very nice ,helpful and extremely professional. I would highly recommend doing business with them.The mechanic was also so pleasant and so helpful..thank you for all your help . He loves his car ..

I rented a Honda Civic from them for 2 days and it came to $35 total. This was sweet. I traveled…read moreup to the Cleveland area to visit a friend and the driving was nice and smooth. The car was fully loaded, for an economy price. John was the person I saw, he was a very nice young man good in customer service. Kudos to him. Cute also but he is only 25, a baby. Ha, Ha. I think I have a new rental service. Sorry Enterprise, you are $19/day while Hertz is $15/day right now.

This place is a high quality, down to earth gem! Excellent and transparent customer service- Not…read moreyour typical car sales stereotype. Greg was very patient and supportive. He was also great with our kiddos. So happy to have the opportunity to purchase a great car with a great company!

Very, very disappointed with them. I started having problems 2 weeks after I bought my car. The…read morewarranty company wouldn't cover the cost of the very expensive engine repairs because they said the problems were pre-existing before I bought the car. I asked Time to Buy Auto to reimburse me for the engine repairs (not the new tires I had to put on, not the brake pads I had to replace, etc) and they refused. So if you buy a car from them you better be ready to spend lots of money after your purchase because their 38 point inspection means nothing.