Really disappointed. I left my AirPods in the rental car and never got it back. I called and they…read moresaid they would call me when they found it and I never got a call back. Later on I got a notification saying my AirPods have been taken out the case and I still didn't get a call back. I went one day in person just for the doors to be locked and I just recently bought my AirPods im genuinely disappointed! If you could please reach out to me I really just want my AirPods

WHERE DO I START?! AMAZING!!!! The staff was friendly and easy to work with. The facility was nice…read moreand clean with a great atmosphere. Vans were clean and taken care off. 10/10 RENT AGAIN!!!!

We needed a rental car for our family of six out of Columbus, Ohio. Unfortunately, there were no…read morerental cars available from the airport. However, there were cars available from different locations in the surrounding area. This location was the closest to our airport hotel. The inside is indefinite need of an upgrade, but the staff is hard-working and friendly. I watched one man with the phones and the queue of customers expertly for about 20 minutes before a colleague join him from the back. Spoiler alert: while we were able to find cars away from the airport, we were not able to find a large vehicle for our family of six. Thus, we ended up renting two smaller vehicles from this location with me and my husban each driving one. I opted for a midsize SUV, and it was not ready even though we weren't at the desk until about an hour after our scheduled reservation time. That said, the staff was communicative and worked quickly to get the vehicle ready for me. The vehicles were clean, late models. Our only issue is not being able to get the radio to work in one.

This location has always accommodated my needs. Friendly Staff! Fast quality service. Highly…read morerecommend!

Best experience to date with rental car company…read more Outstanding customer service. In and out and they also provided me a ride to the dealership to pick up my car. Will definitely use again. Recommended!!

Worse experience ever! from the lies to horrible customer service ever! i wonder how this…read morecompany is even still in busines! Owner of this company really needs to look into how its being run! i wonder if they have ever but the shoe on the other foot. how would they feel if they were treated as not only myself but several customers i witnessed.

There were only 4 people at the desk servicing all of the numerous rental car companies- and we…read morewaited in line for 20 minutes then we had to wait another 15 minutes just to check out of the parking garage. There was a manager present who simply held up a wall and didn't do anything else. And then to top it off, American Express quoted me $200.78 when I got to pay she said it was $75 more. She then said taxes and fees can change at airports. It made no sense. Olivia was a bit testy but pleasant, but kept saying "like I said... things can change." But that isn't right. I feel lied to and scammed. At least the car didn't smell like weed like it has the last three times I rented from this place. After I returned the car I was able to get a refund to the original price I was quoted

I originally had a reservation for Budget..... why did i do that?!?!? When I got to the rental car…read morefacility, the line was long as hell because it was a sale. I looked over at Alamo and there was one person in line. I promptly booked my car via Priceline, and it was about $18 more than Budget. I was in and and out the Alamo line in 10 mins. I looked over at the Budget/ Avis lines , they were still working with the same 2 people when while I was in the Budget line. The Columbus Airport has a consolidated rental car facility . You take the rental car facility bus from the terminal, and it takes you to the rental cars housed in a offsite garage (about a mile away from the airport.) You can select any available model they have on the hand based on the category of vehicle you rented. The signage on rental return was easy to spot. Employees at this location are very friendly. Drop off is VERY quick and easy.

Toney at Car return is AMAZING, hands down one of the best people I have come into contact with in…read morea long while. Your company needs to do whatever they can to retain his employment, I will only use enterprise moving Forward and it is single handedly because of Toney.

Our plane got delayed and then cancelled and rather than deal with rescheduling during the govt…read moreshutdown, we immediately went to the rental car location at Columbus airport. We knew we had a slim shot getting a car for a one-way drive to Phoenix, AZ, but they were so helpful and got us a car for a reasonable price. It felt so easy and Matt Johnson and the Manager on duty 3/19 were so helpful and kind. They were fantastic to work with.

Odd location for a rental car company, but it is one of my favorites. They have always met my…read morerental needs when visited on several occasions. Away from the complicated airport, this places offers a good variety and easy access. Quality of the cars has been top notch, clean and ready. The staff are super nice and accommodating. Very friendly! They have had my reservation ready, quick process, in and out in less than 10 minutes.

If I could rate it lower, I would! Reserved (and paid for) a car to pick up at this location. Upon…read morearrival, we were informed "We have a waiting list of people who want cars. We don't have any cars here." When the representative was informed that we had already paid for the vehicle, her response was "Yea, well we don't have any cars here. You can call customer service if you'd like, this happens all the time." When customer service was called, they informed us that we could pick up a car at another location (30 minutes away at a busy airport) for an addition fee which was nearly twice the amount of the original rental!! Needless to say, we opted for a different company and are still in dispute of the original rental car that was never there...

I want to give a huge shout‑out to Austin and the whole team at the Eastland Square Enterprise…read morelocation. When the vehicle I rented ended up having a bad tire, I'll admit I was pretty animated about the situation. Austin, however, remained completely calm and professional. He didn't hesitate--he jumped right in, arranged the repair, and made sure my trip stayed on track. His leadership and problem‑solving skills were obvious from the moment he stepped in. It's rare to find someone who handles challenges with that level of composure, professionalism, and genuine care. Enterprise is lucky to have someone like Austin representing them.

Anisja and Kysen went the extra mile for me. I was REALLY pressed for time and they made the effort…read moreto get me out of the office and on the road in record time.

I had my rental for more that a month because there was a delay at the shop unfortunately. But I…read morereally appreciated all the staff I communicated with during this time, especially Kalah(?) who was super sweet and helpful.

I am extremely disappointed with my experience with Enterprise Reynoldsburg and the lack of follow…read morethrough afterward. In October 2025, my family and I found drugs inside the rental vehicle we were given. This was especially alarming because we had our minor children in the car while traveling from Ohio to Tennessee. I reported the issue immediately and provided photos, but the local branch downplayed the seriousness of the situation. Although I did eventually receive my refund, I had to physically go into the location just to get it processed. What is even more frustrating is that Enterprise corporate advised the branch manager was directed to send me a promotion code for two complimentary rental days due to the seriousness of this incident. To this day, I still have not received the promised complimentary days or any resolution. This was a major safety issue, and the lack of accountability, communication, and follow through has been unacceptable. I expected much better from a company of this size. This situation could have been so much worse.

DO NOT RENT FROM THESE GUYS…read more Would not accept my priceline confirmed reservation. Manager was disrespectful and surly. Same thing happened to me like the other review of this business, Stay away!

I had a reservation I was waiting for them at the dealership and they showed up late that should've…read morebeen my sign that it was gonna be a bad experience the insurance was supposed to pay them not me and when the insurance stopped paying on the fourth they didn't contact me until the 15th and called and then told me that I had to pay almost $300 and they never even tried to contact me and they had no apologies and when I went to take the car back they weren't even there I had to wait for them again they didn't even Treat me like I was human let alone a customer I will never use them again