My son used this location as recommended by aaa. His car was in the shop and he needed a rental for…read morea couple of weeks. They allowed him to make the reservation online, but when he showed up to pickup the rental, they said he needed to have someone over the age of 25 use a credit card for the reservation. The agent was extremely rude and used profanity in front of my 80 year old mother who happened to be dropping my son off for the car. She reluctantly agreed to put it on her card. When he called to extend the reservation for week 2, and give them my information and payment details, they took it over the phone and said we did not need to come in for any paperwork. When we did return the car, three days early, corporate called my mother and claimed it had never been returned and charged her a late fee. We're still fighting it with corporate. I can't recommended them based on lack of civility and communication.

Car smelled of smoke very bad. They wouldn't switch it out and hung on me twice. I bought cleaning…read moresupplies and cleaned it myself. Renting a car isnt cheap and there are many choices, dont go with a company that doesn't care about its product

Tim did a great job providing options and clean cars…read more R.Hill

The entire team is very welcoming, friendly, professional and helpful. Mike was great, he assisted…read moreme with quickness when I needed a rental due to a collision. Thank you Mike and team. I'd definitely come back and rent from this Enterprise in the future.

They are the nicest rental car employees ever! I've used them twice in 6 weeks. Both times were…read moreperfect transactions with them, the employees, and the cars. Will use again & again!

My company rental car came from this location and the customer service was outstanding. I…read moreaccidentally forgot my driver's license (duh on my part) when picking up my rental. I had walked to this location since it's just a few miles away but wasn't looking forward to walking back home and then coming back again lol. Without hesitation, one of their staff members offered to drive me the few miles in the rental to my house to pick up my license so I wouldn't have to come back again. I really appreciated the extra step he took, especially since it was completely an error on my part, not theirs. Safety measures for covid included us both being masked, my sitting in the rear of the vehicle, and his wearing disposable gloves to drive (and they leave an individually wrapped disinfecting wipe inside as well). Great service and a convenient location!

Total Jerks! At the LAST minute, they called to cancel the reservation I made online because they…read morewere out of cars - called while I was in the uber on the way to their Manchester Road location! When I asked why they would take my reservation when they don't have any cars, the sales agent said, "I just work here". And, THEY CHARGED MY CREDIT CARD FOR THE RENTAL!! Absolutely no Hertz customer services available - on hold for hours. Don't rent from Hertz and most especially from this location. GO ELSEWHERE!!

Rates were great. Service was great. They have lots of locations to choose from. I highly recommend…read morethis company!

Lady had door locked when location was said to be open. Horrible attitude when she finally opened…read morethe door. Rude while talking about reservation confirmation. It was such an unpleasant experience that I canceled my reservation while in the office. Due to her unprofessionalism and lack of customer service skills, I was forced to go through another company at the last minute and spend more money due to my new last minute reservation. I would not recommend this location to anyone if that employee is still employed there. Worst customer service experience ever.

Friendly and accommodating service by Pauline! Make sure you go to the location you rented from -…read moremy error.

Nothing but kudos for Avis!…read more I scheduled the rental online to pick up first thing on a Friday morning. Upon getting to the rental desk, located inside the Holiday Inn, the agent had left up a number to call as he was out servicing cars. I called it and he was at the desk quick, my rental ready to go. I got a free upgrade, which was nice, and he pulled the car up and off I went. No issues with the car while traveling, which is always great in my book. I did a box drop off that following Sunday evening. My agreement asked me to fill the car up before dropping my papers and keys into their box. I also left a copy of the gas receipt with the rental agreement as I know at other locations they ask for it. I got a text the next morning that they received the car and my rental was complete. Thank you Avis for a smooth rental - we will for sure use your services again.

My car stopped working in a company garage - terrible service - rear trunk refused to open…read more Terrible terrible terrible. Phone system even worse! No customer service options to select.

We rented a truck for over a week. There were no floor mats provided in the back seat, and we had…read moretwo of our children in the back. It rained often this week, so there was some grass debris on the floor. They do not inform you that you need to clean the car before you bring it back, and threatened to charge us a $450 cleaning fee if we didn't vacuum the back. It was not excessively dirty, and they need to clean the car anyway, so we are not sure why they are demanding us to vacuum. There was also a large scratch on the front of the car when we rented it, that the guy who worked there happened to "miss," and luckily my wife saw it. We will not be returning, as the owners were extremely rude and caused us a great amount of stress.

I made a reservation here on Expedia to rent a car over the holidays. It was the cheapest car…read moreavailable in the area, and Budget is trustworthy. However, this individual franchise has some issues! When I arrived to pick up the vehicle, there was not a single person around. I called the two phone numbers listed on the door with the "be right back" note and nobody answered. About 20 minutes later, after standing outside in the freezing cold, a young man arrived to process my request and send me on my way with a car. He was not "Vivian" whose name was posted on the door. The vehicle was filthy but he cleaned it up before I drove off. The car worked well... fortunately we were given an All-Wheel Drive SUV so we could manage the snow we encountered on the trip. No problems with the vehicle itself. Upon return, this Vivian was there, and was the only one working that day. I feel bad for this older women whose husband was the original owner. She isn't quite up to her game. This place is very small, located in a shack-turned-storefront with peeling lead paint, and not exactly what I was picturing for a Budget rental location. After speaking with representatives at 1-800-BUDGET, I was reassured and things were made right. I will rent from Budget again, but not from this spot on Watson!

Great service! Unfortunately, my car had to have some…read morerepairs during a very busy period for rental agencies (after a large tornado/storm). Enterprise picked me up from my auto body shop, and drove me to their office. They only had a pickup truck due to the storm shortage, but when I said I was uncomfortable driving a truck for several days, they found a lovely car from another location. They drove me back to work quickly and dropped the car off to me that day. I was able to leave the rental car at the auto body shop, where they picked it up again. Could not be easier! They even called to follow up and make sure everything was okay. The only downfall is they will try very very hard to sell you rental insurance on the car. I refused three times and was about to get pissy when the dude finally laid off. I understand they need to make their money, but I just paid a giant deductible and did not feel like spending extra money thankyouverymuch.

I made a reservation in advance. I was late to pickup the car by a little over an hour since a…read morework call came up. When I arrived they did not have a car since I did not call to confirm my reservation, which I have never had to do. They did call but none of the voicemails said that they had an issue with the reservation. When I asked to see where the policy is stated this it could not be provided. I also asked where I could leave a review since they are always so willing to take good feedback when returning a vehicle. Reed Goodin the manager could not provide me anywhere to leave the feedback other than yelp.