My son used this location as recommended by aaa. His car was in the shop and he needed a rental for a couple of weeks. They allowed him to make the reservation online, but when he showed up to pickup the rental, they said he needed to have someone over the age of 25 use a credit card for the reservation. The agent was extremely rude and used profanity in front of my 80 year old mother who happened to be dropping my son off for the car. She reluctantly agreed to put it on her card. When he called to extend the reservation for week 2, and give them my information and payment details, they took it over the phone and said we did not need to come in for any paperwork. When we did return the car, three days early, corporate called my mother and claimed it had never been returned and charged her a late fee. We're still fighting it with corporate. I can't recommended them based on lack of civility and communication. read more

Car smelled of smoke very bad. They wouldn't switch it out and hung on me twice. I bought cleaning supplies and cleaned it myself. Renting a car isnt cheap and there are many choices, dont go with a company that doesn't care about its product read more

Hertz is AWFUL!!! LDW is total ripoff. The car had a flat tire when we came out to it one morning. Unfortunately Hertz didn't include a spare tire, which in itself is ridiculous as many people are taking these cars for travel, and that could be serious issue if you're in the middle of nowhere with NO SPARE. We called the emergency road service for Hertz. They asked us to check for the spare, which wasn't there. They said they'd send a tow truck. It towed the car to the nearest Firestone. They failed to tell us, even thought they were informed - that Firestone couldn't get to it until the very end of the day, so 5 hours later, without a car, we called the Emergency number again to ask why we were still waiting for one tire to be changed. The absolutely rude woman scolded us for having the car towed to Fire Stone instead of having it taken to their airport office???? Like we had something to do with that decision. I tried to explain that to her and she yelled and hung up the phone on us. We finally got the car back after Firestone closed. The nice man working at Firestone was also yelled at by the rude woman from HERTZ. He stayed open late to make sure we were not out a car for 2nd day. Upon returning the car HERTZ HAD UNBEKNOWNST TO US, CHARGED US $150+ FOR THE TOW??? That's despite the fact that that we had their (head to tow"toe") LDW coverage on the car at a $22.99/day, as well as the fact that a tow wouldn't be necessary if they provided a SPARE Tire. We'll be contacting the credit card company, BBB, and the insurance company that suggested using Hertz, and was paying for the rental, to let them know not to send there insureds or claimants to HERTZ They have lost at least two customers for life. If you need an insurance replacement vehicle, or especially a vehicle for travel, insist on Enterprise or somewhere besides HERTZ. THE WORST!!!! Great way to treat your Kirkwood Neighbors. read more

Terrible customer service. Terrible experience. A few weeks ago my insurance company, State Farm called to make a reservation for me while my car was in the shop. Andrew with Hertz called to confirm and I returned his call the next day. Andrew said they didn't have a car available now which I understood, I was delayed in returning his call. However, he said that he would get a car transported from another location and call me as soon as it was ready. Never heard from him. read more

Great rental experience!! Very easy to work with. Will definitely rent from this location again!!

I am very sad to say that I cannot and will not ever recommend the Kirkwood, Mo. branch of Hertz rent a car. ( Mark Steuber and James) I tried posting this complaint over a month ago but it turned into a novel in length as I attempted to explain the whole story. I am also disappointed that after contacting customer service and speaking to a very kind and apologetic man named Danny, who promised me a phone follow up at the beginning of the following week, that was even a disappointment. (Sorry the run on) I never received any such follow up call. Danny offered me some sort of 50.00 compensation. This was very nice, but I declined because what was more important was to impress upon the company that honest customer service was what I'd hope be relayed to the employee trainers in the future. I was treated VERY POORLY at this office I was insulted and lied to and was told that I, the customer, was untruthful. I have never experienced such an odd and unusual turn of events. This experience still makes me uncomfortable. I'm not trying to be cryptic here, but am so surprised that such a reputable company is not hiring and training employees who value and treat customers with respect. As one who has years in service, I am very aware of its importance. There! That's it. Thanks for reading this. read more

They hold $400 on a one-day $70 rental! They take 5-7 business days AFTER you give them the car to release the money. There was an extra $100 hold that the rental "agent" (18 yrs old, way too young) knew nothing about. She was unbelievably disrespectful, kept telling me to Calm Down, when I told her I couldn't buy food a day after returning the car! How insensitive! She needs to go. The other reviewers here must be kids and/or friends. If you have any class, this is not where you'll want to go. Called customer service:billing and he demanded a locator number --like I'd save that-- and said he couldn't search on anything but that number, not name or phone or location, etc., and when I asked for a superviser he got a co-worker, very funny. Go to the next rental agency. They were the only ones who had cars. No wonder. read more

I disagree with the other reviews I'm reading, I needed a car last minute for my daughter who was heading back to college and her car was in the shop. Hertz agents were there to help, they had a car available and the staff was kind to work with. I very much appreciate their speedy, and awesome service. I would recommend them over any other. read more

Wonderful location! After my car accident, I had to arrange for a rental car reservation through the other insurance company. After calling around to find a Hertz location that could help me get a car before Memorial Day weekend, and being put on hold time after time while my confirmation was looked up, and waiting lists checked, I finally called the Kirkwood location. Chandni was extremely helpful and cheerful, and found my information immediately! She knew exactly what autobody shop I needed to be picked up from, and was able to arrange a pickup at the exact time that I needed. A wonderful, pleasant experience that went smoothly! I wish all customer service were this good! read more

Has left a rental car on our lot after an employee had a claim for more than a week; they stated they would come pick it up. After calling a number of times, the car is still here taking up space. Just called their office and it rang... and rang... and rang. For 6 minutes. Hope you don't need a rental from them! read more

I'm giving one star because it's the lowest review I can give. I had a rental car with this location after a car accident. I was picked up at the auto body repair shop by a friendly young woman. When we looked over the car there were several small dents and scratches that she didn't want to mark down. The inside of the car was not clean at the time of pick up. When I returned the car I was told to leave it at the body shop and they would pick it up there. I get a call the next day from Hertz telling me there were cigarette ashes in the back seat and I would be charged a cleaning fee. I don't smoke and the car was not clean when I left in it. I was charged $50. I will know the next time I rent a car from anywhere to take lots of pics so I have proof of dents or cleanliness if I need it and I will never use Hertz again. read more

LOWEST STAR I CAN GIVE. Also a rental car while work being done on our family car, required by our insurance company. We were told by the autobody shop that this location would be difficult and late. I walked into this location and instead of "Good morning" or "Welcome to Hertz", the assistant (?) shook her head at me and told me "I don't know who you are, but we don't have a car for you" - didn't ask name, nothing. UNBELIEVABLE lack of customer service. I have shared this story everywhere - do not go to this location. Didn't walk me out to the rental car that magically showed up, didn't want to go outside. Had to talk on the phone with the Hertz 800# so she could "believe" that I had actually coordinated my rental car. read more

Made a reservation and received a reservation #. Called for my car a week later and was told that they had no cars available. They seemed reluctant to even take my reservation number. Then I was told I "did it wrong" because you need to confirm a reservation with 24 hours notice. Thanks, but I'll pass. Called a competitor and had a car in an hour. read more

This Hertz location in Kirkwood, Missouri is my absolute favorite!! Shondi and Taylor are outstanding ladies who always take care of me efficiently and always give me the best bang for my buck. Another local rental car company had muddled up my reservations the day I was suppose to leave to pickup my son from college, so I was left without a car. I cruised over to Hertz in Kirkwood, Missouri and they had me in a car within 5 minutes!! This Hertz location is my ultimate fave!!! read more

What a rip off place. They wouldn't accept my daughters card from a credit union, so my friend used his card, I went to switch it to my card because I was led to believe the discount would be better!!! NO...they assured me I was getting the very best rate, $15 a day. Comes time to turn the car in and there's a second driver rate on there of another $13.50 a day..what?? I was not aware of the second driver rate, and I would've never committed to that. I don't have that kind of $$ for a rental car?? I've asked for more discount and they refuse!! I'm an AARP member and they refused that too..said we should've told them at the onset..the bill for 2 weeks and 2 days is at $600!! Omg!!.trust me I work with the public in the area and I will spread the word of how I was treated. Especially the one on Manchester Rd in the Glendale area! Cannot believe they were not willing to help me at all..who does business like that? read more