Morgan was awesome! I needed a same-day rental and he returned my call promptly to get me…read morescheduled. I walked out within only 15-20 minutes with a car. The car was just what I needed- clean vehicle and great shape. Morgan was super friendly and accommodating. He made the transaction as easy as it can be. I would recommend this family-owned business to anyone who needs a quick and easy car with no sales fuss. Plus bonus points that they're Sharks fans!

I came across Service Rent a Car while searching for a 10-12 seater vehicle that could fit 8 people…read moreplus all our personal belongings. Since I was traveling with my parents and some older relatives, I wanted to make sure they'd be comfortable for the 5 hour drive to Southern California. I got in touch with Morgan and even went to check out the rental in person before booking it--which I really appreciated! Checking out was easy as well.

This location is closed . What a waste of time and money. They let me make a reservation and I came…read moreall the way here in an uber with my kids to find out they are closed.

This was the simplest Avis that I've ever used. Everything was smooth and quick. They even offered…read morea 4 wheel drive SUV instead of mini-van when they heard I was driving to Tahoe. I recommend this location. A little odd/confusing to drive around to the back of the hotel, but it was just as the Yelp picture showed.

Ask for Daniel He was on it, tires were still good,offered…read morenew tires, I was in a hurry But appreciate the concern Great service Will definitely return to this location

The staff were friendly, but I unfortunately lost a significant amount of time due to a faulty…read morevehicle. I picked up a 2025 Corolla LE on Friday and had a flat tire the same day. I had to carve out an hour on Saturday to get it fixed. Later that same day, the same tire went flat again. There was no nail or visible cause, but it required another trip and another hour of my time. For someone with a flexible schedule, two hours may not seem like a lot. But for me, carving out that much time was difficult and set me back quite a bit. I wish the vehicles were inspected more thoroughly before being put back into the fleet. This could have easily turned into a dangerous situation if it had happened while driving at higher speeds.

I was unsure going here after seeing the reviews. But it looks like it's under new management. Andy…read moreis very friendly and helpful, and was able to get me a great truck to rent for the weekend (no way my SUV could fit the things I needed). It sounds like after COVID they had a lot of trouble getting up and running because of a lack of trucks especially - funny enough this is exactly what most people complain about! I'll definitely be back because new management under Andy is great. Most of this stuff comes down to who runs the place and Andy does great. I'm all for supporting local business owners and it's clear Andy's been hard at work trying to fix the reputation here :) I've only ever had trouble renting from Budget (or Avis?) when I try to do something last minute. My recommendation would be to try and book in advance as much as possible - and to be flexible if you're going to book last minute!

They said it takes 72 hours to open a commercial account, you can't inquire of their prices if…read moreyou'll be using for business until the 72hours completed. I was asking if there is any way to receive it tomorrow - he rudely just hung up on me while I was talking !!

I'm totally happy with my car rental pick and drop off both times I was helped by James and he was…read moreamazing both times, his customer service definitely is a 5 star! making everything smooth and explain the rental policy very detailed. I am very happy with my car rental experience.

I had a terrible experience. I had called in advance and asked about renting a car. A gentlemen…read morenamed Ben had told me that since I was under 21 I would need a guardian over 25 to add me as an additional driver. I also asked what I would need to bring in person(forms/paperwork/etc). Upon arrival the associate helping me said we would need a physical card to pay, but not only that, since i was under 21 I wouldn't be able to drive the vehicle at all unless it was covered/paid by insurance. I had mentioned over the phone the day before when I talked to Ben about my age requirement and that I would be paying out of pocket. He made it very simple and quick, just to find out today after over half an hour at the enterprise I ended up leaving empty handed. You can imagine the disappointment on my end. Terrible "miscommunication" on their end. Waste of my time.

I always have amazing experiences here. I use them three times a year or maybe four ...every single…read moretime. Without fail. They stay busy on the weekend so be prepared sometimes for a little tiny weight, but they move quickly One of the last businesses it seems to understand actual customer service. I'm Gen X. I know I may sound like a boomer, but they actually understand customer service here at this branch. They are so easy to work with. I just returned a Ford bronco to them that I used to drive to SoCal and experience was just five stars all the way. The gentleman with the long braids he's amazing the taller woman that loves to play basketball and coach basketball. I forget her name, she's amazing. They even gave me a ride back to my house, which is really close to their office, and the driver was so cool. I think his name might've been Celeste or something along those lines. What do Thank you, ENTERPRISE! Chrystal Bougon

I needed a rental car as my car was being worked on with Caliber Collisions. My insurance made all…read morethe arrangements for me. I was to drop off my car at Caliber, who would then contact Enterprise to pick me up and take me to their location to pick up a rental car. Unfortunately, Enterprise never picked up the call so Caliber had their driver drop me off at Enterprise. There was a line of people waiting to pick up a car. By the time it was my turn, the car size that I was supposed to get were all out. Instead I was given an SUV, and was given a discount and charged the original price of the car I was supposed to receive. Overall time took 30 minutes. When I returned the car, the process was faster and the person who helped me was professional and tried to make my experience a good one. I also received a ride to Caliber Collisions to pick up my car. Overall time took 20 minutes.

Rating: 1 out of 5 Stars…read more A family member purchased a used car from this dealership in San Jose on 11/11. It was advertised as a "clean clean" vehicle that "only needed an alignment." The price was $4,000 cash, not including taxes and fees. THE FRAUD & SAFETY ISSUE: Immediately after purchase, I took the car to an independent mechanic for the alignment. The mechanic found the vehicle to be unsafe and unroadworthy, requiring over $6,000 in safety-critical repairs, including: Three wheels were severely bent/warped. All tires needed immediate replacement. The front struts were blown out. The engine had a serious oil leak. THE DEALERSHIP'S RESPONSE: When I presented Lux Auto Sales with the detailed, written repair estimate, they refused to take the car back. They claimed the vehicle was sold "AS IS," ignoring the fact that California law prohibits licensed dealers from knowingly misrepresenting a vehicle's condition or selling an unsafe vehicle (Vehicle Code § 24007). Their only offer was a suspicious $1,700 repair through their own shop, which does not even cover the cost of the necessary safety parts. ACTION TAKEN: As a result of this fraudulent misrepresentation, I have taken the following official actions: A formal demand for rescission of the contract and a full $4,000 refund has been asked of management. A formal complaint has been filed with the California Department of Motor Vehicles (DMV) Investigations Division regarding dealer fraud. A complaint has been filed with the Bureau of Automotive Repair (BAR). I am currently filing a lawsuit in Santa Clara County Small Claims Court to recover the full purchase price and costs. DO NOT BUY FROM THIS DEALERSHIP. They misrepresented the condition of an unsafe vehicle and refused to resolve the matter legally. They count on buyers not knowing their rights.

Don't do business with them. They are shady and don't pay their vendors. Travis the owner is a scam…read moreartist. My company provided janitorial services and they owe me for 5 months of service and breaking the contract early. Everything is documented and have all legal proof. I hope you see this Travis and the suit I'm filing by Friday April 3rd if you don't reach out the pay what you legally owe. Also look at section 7 of the contract where you will be responsible for all my legal costs and damages as well.

I had a very frustrating experience with the Sunnyvale location where my reservation was…read moreunexpectedly canceled, but things completely turned around thanks to Erin at the San Jose location. Erin went above and beyond to make sure I was taken care of. What really stood out was the time and attention she gave to walking me through the car. I've rented plenty of vehicles before, but no one has ever taken the time to thoroughly explain all the features and how everything works the way she did. It made a huge difference, especially when getting used to a new car can feel confusing. She was incredibly friendly, patient, and professional throughout the entire process. Her level of customer service is honestly top-tier, and it's clear she genuinely cares about making sure customers feel comfortable and confident before driving off. Erin is a huge asset to your team and absolutely deserves recognition, if not a promotion!! Thank you for turning a negative situation into a great experience.

The regional representative at Enterprise, James Risk, and the team at the Kerley Drive location in…read moreSan Jose provided excellent customer service. My entire car rental experience, from pickup to return, was smooth and hassle-free. I highly recommend them

National is continuing to impress and I might just end up trading my Hertz Gold for National…read moreEmerald. I find their service consistently friendly and helpful relative to Hertz.

Very poor service on 6-5-2026. I turned in my car between 5:45 pm and 6:00 pm and was told an email…read morereceipt would be sent immediately. 3 hours later and the app and website show the car is still listed as a current rental and nobody answers the phone in San Jose. If I could give less than 1 star I would. Follow up of over 12 hours later and a second call to the main national service line and still no resolution. My app shows the car is "past due" but I already turned it in. The people on the call said they would be sending a notice to San Jose. San Jose management is not doing a very good job. Update to Michelle's comment. I have done what you ask. I have spoken with 3 people from the National phone numbers, spoke to an Enterprise Manager in my home town and also spoken with a team member from Sacramento (car rental origination point) who said he would escalate. I do not know what else you want me to do -- next on my list is to go to San Jose and see if I can find the car in the rental car garage.