Morgan was awesome! I needed a same-day rental and he returned my call promptly to get me…read morescheduled. I walked out within only 15-20 minutes with a car. The car was just what I needed- clean vehicle and great shape. Morgan was super friendly and accommodating. He made the transaction as easy as it can be. I would recommend this family-owned business to anyone who needs a quick and easy car with no sales fuss. Plus bonus points that they're Sharks fans!

Morgan and Jacob worked as a team to help me rent a van for a family visit. The van was clean and…read moreaccommodated 3 child car seats and ample room for 5 adults and luggage too! The perfect vehicle for our needs. Jacob helped adjust side mirrors and give helpful hints for driving and even filling the gas tank. I definitely recommend Service Rent a Car for the great service from great people!

This location is closed . What a waste of time and money. They let me make a reservation and I came…read moreall the way here in an uber with my kids to find out they are closed.

This was the simplest Avis that I've ever used. Everything was smooth and quick. They even offered…read morea 4 wheel drive SUV instead of mini-van when they heard I was driving to Tahoe. I recommend this location. A little odd/confusing to drive around to the back of the hotel, but it was just as the Yelp picture showed.

I see a lot of mixed reviews on here, but my experience was pretty great!…read more My car was stolen this morning, and after reporting it, my insurance arranged a rental through Enterprise. I was told all I needed to do was come in, show my driver's license, and put down the $100 deposit. In my experience, renting a car usually takes anywhere from 20 to 30 plus minutes to get through the paperwork and everything else. That may be different when it's an insurance claim rental, but either way, I was pleasantly surprised by how quickly everything went. When I walked in, I was greeted immediately by Jessica, who I believe is fairly new but is doing an excellent job. She was genuinely sympathetic about what had happened, quickly gathered the information she needed, grabbed a handful of keys, and walked me out to look at the available vehicles. Considering the kind of day I was having, that made a huge difference. I was literally in and out in about 15 minutes, and I really appreciated how easy and stress-free Jessica made the process. I usually like to wait until the entire service is complete before leaving a review, which in this case would mean returning the rental car. If anything changes, I'll definitely update this review. But for now, I'm very happy with my experience and especially grateful for Jessica's help!

The staff were friendly, but I unfortunately lost a significant amount of time due to a faulty…read morevehicle. I picked up a 2025 Corolla LE on Friday and had a flat tire the same day. I had to carve out an hour on Saturday to get it fixed. Later that same day, the same tire went flat again. There was no nail or visible cause, but it required another trip and another hour of my time. For someone with a flexible schedule, two hours may not seem like a lot. But for me, carving out that much time was difficult and set me back quite a bit. I wish the vehicles were inspected more thoroughly before being put back into the fleet. This could have easily turned into a dangerous situation if it had happened while driving at higher speeds.

They said it takes 72 hours to open a commercial account, you can't inquire of their prices if…read moreyou'll be using for business until the 72hours completed. I was asking if there is any way to receive it tomorrow - he rudely just hung up on me while I was talking !!

I was unsure going here after seeing the reviews. But it looks like it's under new management. Andy…read moreis very friendly and helpful, and was able to get me a great truck to rent for the weekend (no way my SUV could fit the things I needed). It sounds like after COVID they had a lot of trouble getting up and running because of a lack of trucks especially - funny enough this is exactly what most people complain about! I'll definitely be back because new management under Andy is great. Most of this stuff comes down to who runs the place and Andy does great. I'm all for supporting local business owners and it's clear Andy's been hard at work trying to fix the reputation here :) I've only ever had trouble renting from Budget (or Avis?) when I try to do something last minute. My recommendation would be to try and book in advance as much as possible - and to be flexible if you're going to book last minute!

I'm totally happy with my car rental pick and drop off both times I was helped by James and he was…read moreamazing both times, his customer service definitely is a 5 star! making everything smooth and explain the rental policy very detailed. I am very happy with my car rental experience.

Our rental car stopped in the middles of the freeway. Customer service is fast to help us with road…read moreside assistance. Just Wasted our day and put us to danger

I always have amazing experiences here. I use them three times a year or maybe four ...every single…read moretime. Without fail. They stay busy on the weekend so be prepared sometimes for a little tiny weight, but they move quickly One of the last businesses it seems to understand actual customer service. I'm Gen X. I know I may sound like a boomer, but they actually understand customer service here at this branch. They are so easy to work with. I just returned a Ford bronco to them that I used to drive to SoCal and experience was just five stars all the way. The gentleman with the long braids he's amazing the taller woman that loves to play basketball and coach basketball. I forget her name, she's amazing. They even gave me a ride back to my house, which is really close to their office, and the driver was so cool. I think his name might've been Celeste or something along those lines. What do Thank you, ENTERPRISE! Chrystal Bougon

I needed a rental car as my car was being worked on with Caliber Collisions. My insurance made all…read morethe arrangements for me. I was to drop off my car at Caliber, who would then contact Enterprise to pick me up and take me to their location to pick up a rental car. Unfortunately, Enterprise never picked up the call so Caliber had their driver drop me off at Enterprise. There was a line of people waiting to pick up a car. By the time it was my turn, the car size that I was supposed to get were all out. Instead I was given an SUV, and was given a discount and charged the original price of the car I was supposed to receive. Overall time took 30 minutes. When I returned the car, the process was faster and the person who helped me was professional and tried to make my experience a good one. I also received a ride to Caliber Collisions to pick up my car. Overall time took 20 minutes.

Rating: 1 out of 5 Stars…read more A family member purchased a used car from this dealership in San Jose on 11/11. It was advertised as a "clean clean" vehicle that "only needed an alignment." The price was $4,000 cash, not including taxes and fees. THE FRAUD & SAFETY ISSUE: Immediately after purchase, I took the car to an independent mechanic for the alignment. The mechanic found the vehicle to be unsafe and unroadworthy, requiring over $6,000 in safety-critical repairs, including: Three wheels were severely bent/warped. All tires needed immediate replacement. The front struts were blown out. The engine had a serious oil leak. THE DEALERSHIP'S RESPONSE: When I presented Lux Auto Sales with the detailed, written repair estimate, they refused to take the car back. They claimed the vehicle was sold "AS IS," ignoring the fact that California law prohibits licensed dealers from knowingly misrepresenting a vehicle's condition or selling an unsafe vehicle (Vehicle Code § 24007). Their only offer was a suspicious $1,700 repair through their own shop, which does not even cover the cost of the necessary safety parts. ACTION TAKEN: As a result of this fraudulent misrepresentation, I have taken the following official actions: A formal demand for rescission of the contract and a full $4,000 refund has been asked of management. A formal complaint has been filed with the California Department of Motor Vehicles (DMV) Investigations Division regarding dealer fraud. A complaint has been filed with the Bureau of Automotive Repair (BAR). I am currently filing a lawsuit in Santa Clara County Small Claims Court to recover the full purchase price and costs. DO NOT BUY FROM THIS DEALERSHIP. They misrepresented the condition of an unsafe vehicle and refused to resolve the matter legally. They count on buyers not knowing their rights.

Don't do business with them. They are shady and don't pay their vendors. Travis the owner is a scam…read moreartist. My company provided janitorial services and they owe me for 5 months of service and breaking the contract early. Everything is documented and have all legal proof. I hope you see this Travis and the suit I'm filing by Friday April 3rd if you don't reach out the pay what you legally owe. Also look at section 7 of the contract where you will be responsible for all my legal costs and damages as well.

I had a very frustrating experience with the Sunnyvale location where my reservation was…read moreunexpectedly canceled, but things completely turned around thanks to Erin at the San Jose location. Erin went above and beyond to make sure I was taken care of. What really stood out was the time and attention she gave to walking me through the car. I've rented plenty of vehicles before, but no one has ever taken the time to thoroughly explain all the features and how everything works the way she did. It made a huge difference, especially when getting used to a new car can feel confusing. She was incredibly friendly, patient, and professional throughout the entire process. Her level of customer service is honestly top-tier, and it's clear she genuinely cares about making sure customers feel comfortable and confident before driving off. Erin is a huge asset to your team and absolutely deserves recognition, if not a promotion!! Thank you for turning a negative situation into a great experience.

The regional representative at Enterprise, James Risk, and the team at the Kerley Drive location in…read moreSan Jose provided excellent customer service. My entire car rental experience, from pickup to return, was smooth and hassle-free. I highly recommend them

National is continuing to impress and I might just end up trading my Hertz Gold for National…read moreEmerald. I find their service consistently friendly and helpful relative to Hertz.

There was a terrible line to get out of this place and a crap selection of vehicles, but one of the…read morecleanest rentals I've ever driven. The inside was spotless, the windows were clean, and it didn't smell bad. I'm an Executive Emerald Member and would have expected better vehicles for my rental. Disappointing to say the least. But keep at it with the cleaning!