Alamo has been nothing but confusing and unhelpful…read more In May, my friends and I rented a car from this location (SJC) and the employee somehow messed up the paperwork and inputted us at an airport in Charleston. They ended up charging us the incorrect amount and we were supposed to get $1,300 refunded back to us. It is now JULY, and after talking to THREE managers (Sal, Josh, Martin), we still have not received our refund and they have stopped replying. How is it that we have been in contact with three managers and this is still an issue after a month and a half?

Easy process to pick up our car! Head into car rental building and proceed to the Alamo counter. I…read morepicked up the car at 10:00 am and Tara provided excellent service! Professional, respectful and friendly! Props to Tara for being so cheery and helpful :) Why does this make a difference? I flew to San Jose from out of town and was nervous and anxious. Tara took her time answering all of my questions. Again, much mahalos to you, Tara! Go up elevator to floor 6 and proceed to the Alamo cars area. Have my contact to the worker who let me know which cars I could choose from (sedan, Toyota Corrola or similar) I ended up getting a Nissan Sentra for 2 days. Return was also an easy process! Definitely recommend Alamo!

National is continuing to impress and I might just end up trading my Hertz Gold for National…read moreEmerald. I find their service consistently friendly and helpful relative to Hertz.

There was a terrible line to get out of this place and a crap selection of vehicles, but one of the…read morecleanest rentals I've ever driven. The inside was spotless, the windows were clean, and it didn't smell bad. I'm an Executive Emerald Member and would have expected better vehicles for my rental. Disappointing to say the least. But keep at it with the cleaning!

Five stars for Josh who is such a great salesman! He walked us out to the cars so we could get an…read moreupgraded vehicle for or stay here. He is an expert and he's a wonderful addition to the Enterprise team! I highly recommend renting a car from him! Too bad he is going to another branch tomorrow :( I'm following him to Fremont

Goodness! I had no idea it would take me an HOUR to get a rental car, the Tuesday after Memorial…read moreDay around 11am! Ughhhh! The service was fine, very nice, helpful agents, but only 2 behind the counter and I was at least 10th in line! My Fiancé ended up paying $20 for parking his car in the stupid parking garage, as he waited for me to get my rental car! Ughhhh! At least I got the rental car, SUV- Tucson, Hyundai I wanted. I know there's never a grantee on car rentals, but one can HOPE and cross your fingers and toes! Hee I'm only giving 3 out of 5 because it took me 45 mins to GET the paperwork on my car, which I couldn't register ahead of time, since I got my rental through Priceline.com and then once upstairs, it took me another 15 mins to actually GET my rental..... I guess they ran out of clean cars... mine was soaking wet, but I know she was CLEAN! Hee. Oh- I ended up extending my rental and the original price was lower that week versus the continued week.... So that was a bit more on my wallet.....

I rented a Camry for the weekend of 7/17 to 7/19. No line when I arrived to the airport at 8:50pm…read moreand the gentleman behind the desk shook my hand and was very professional - that was outstanding. Unfortunately they didn't have a Camry so I upgraded to a BMW 5 series and I purchased the full protection plan. They explained the terms I signed And paid and then proceeded to grab my car. I went to the 3rd floor and they showed me how to navigate the vehicle, where the charging ports were, how to pair my iPhone with the car and where the gas tank was. This was Phenomenal service. As soon as I left I got on the freeway and the car drove like a dream. The car had a moonroof, heated seats, heated steering wheel and arial camera and backup camera for parking. This is the place I like to rent my car from because you really are getting amazing service without the long wait and with quality employees.

If zero stars were possible, that is what this review would be…read more This review is about Sixt Rent A Car as a company. The rental itself went smoothly, and the vehicle was returned on time and inspected by an employee who confirmed everything was fine at check-in. There were no issues raised at the time of return. 7 Weeks later long after I had returned the car I received a damage claim alleging that there was damage to the vehicle along with administrative fees, and additional charges in the amount of over $1500. The funny part is that the inspection that was performed 7 week after I had returned the vehicle and 800 miles away from my return location. This has to be the biggest scam ever, think about how many customers they do this to. Sure they offer low rental fees but now I see why, as a customer, this is extremely concerning. Once I returned the car and it was inspected and accepted at return, I reasonably expect the transaction to be finished. Receiving a significant bill 7 weeks later, is just unacceptable. I strongly recommend that anyone renting from Sixth rental car, also if you do rent, make sure to document the vehicle carefully at pickup and return and make sure they sign that there was no damages to the vehicle., also take photos and video, and keep all records even after the rental is closed. Would be zero stars if Yelp allowed it.

This is my review about Hertz Rent A Car at SJC Airport. I wish I could duplicate my past…read moreexperience at RIC Airport. But for the most part, I didn't have any issues. I booked my rental car through AAA website. This part of reservation has no issues. I started to receive emails about check in early, like a week ahead. Heck, I was not even ready for my trip yet. Those emails didn't say anything about the details at the airport. So, I waited until it says final reminder, that was 4 emails later. "Skip the line, go straight to your car" sounded very convenient. But my trip was not firm yet. At that point, my 3-day rental was $186.36. There was a strange registration process that required my selfie. An hour before my pick up, I upgraded it to a larger vehicle. Because I was supposed to transport my sister and several wedding cakes from San Jose to somewhere in central California. A Mazda sedan won't cut it. My upgrade was a Nissan Rogue and it only costed me $7 a day. Because I am from out of state, I bought insurance at $41.99 a day. At this point, everything was $349.45. There was a $199.55 temporary hold on my credit card. At this point, I was charged $549.00. Soon after I hit confirm, I got another message to let me know the stall number and how to pick up. Then, I wanted my sister to be authorized to drive besides me. I was looking for adding another driver to my policy on its website. But I couldn't find it, unless I cancel my reservation. But I don't want to do that. Finally, I decided to head on down to the airport to pick up the vehicle. I normally pick up rental right after I get off the plane. I have never drive to their before. So, this stupid rental garage didn't have signs on where to park. My sister tried to drop me off but she can't find a parking lot. I can't remember where we went. I could only remember we had to climb over a fence from one stairwell to another stairwell. We arrived all sweaty and not happy. The employee at the counter was really friendly. She said siblings don't need to register as additional driver. Oh? Okay. Then, we proceeded to the parking stall and pick up my vehicle. That was my first time trying Nissan Rogue. I heard about this SUV and I really liked it. I think I might buy one when it's time to replace my car back home. I took a picture of the odometer and drove off. Upon returning, I was in a hurry and forgot to put gas before heading to the airport. My penalty was $55.73 as $12.01 per gallon. I was furious. The highest gas price in San Jose was $5.85. Hertz was charging twice as much. Thinking back, if I signed up the "Skip the Pump and Save Time" offer, that would be $68.12. Too much to calculate how much I should use the gas in the tank. Anyway, my final bill was $414.39 for 3 days and I drove 487 miles. Minus the refueling charge, it would had come up to $358.66. That was over the agreed amount. Ok. I think I can improve my experience next time. I don't want to go to other rental companies because this is a better one.

I always have a great experience coming here. The cars are always in great condition, no weird…read moresmells, full of gas, run smoothly, look nice and freshly washed. The workers are always nice too and are able to get you on the road pretty quickly. If you fly southwest the rental car spot is literally across the street from the baggage terminal, no need to take a shuttle or anything, just a 5 minute walk. I usually book through booking.com or priceline.com and haven't had any issues with my reservations. Any time I'm in the area I don't hesitate to rent from these guys!

Scam artist alert! Rent a van from Fox and noticed a lot of marking on it hence decided to do a 360…read morerecording on the van. Upon return , the lady as asking me if the markings comes off or not? I go, I dunno know as the marking was already there. I'm so glad I took the video before driving off ! I'm not surprise they are trying to scam tourist but I'm local ... will see how it goes.. Updating to 3 stars as they refunded my $500 deposit!

I reserved a vehicle through your company for a recent short trip. The price was very reasonable,…read moreand I was originally quite impressed with your customer service when I called in to modify my rental timing. However, a serious concern arose on our way back. I noticed a dashboard alert indicating that the rear driver-side tire was about 7 PSI lower than the others. I pulled over at the nearest gas station to inspect it for puncture damage. While I didn't see any fresh punctures, I did notice an old patch located near the sidewall. My brother, who is a mechanic, informed me that patching a tire near the sidewall is unsafe and makes the vehicle hazardous to drive. When I returned the car this morning, I pointed out the patch to the representative, raised my safety concerns, and recommended that the tire be replaced before the vehicle is rented to the next customer. Instead of acknowledging the safety issue, he immediately asked me to fill out a report and claimed the car did not have a patch on it when it was rented to me. This was incredibly frustrating, as the patch blended in so well that he wouldn't have even noticed it if I hadn't pointed it out. I mentioned to him that since I purchased the insurance package, liability wasn't my concern; I was bringing this up purely out of a dispute for the safety of your future customers. Fortunately, I spoke with a manager before leaving. She assured me that she would pull the car into the shop immediately to have the tire replaced due to the sidewall damage. My frustration with the staff stems from their unnecessary accusations and complete lack of accountability. I have video and photos taken prior to the trip. I pointed out a major safety flaw, only to end up being treated like the wrongdoer. While the insurance I purchased covers the tires, being blamed for damage I did not cause is entirely wrong. Furthermore, it is completely unacceptable to rent out a vehicle that could potentially put customers in harm's way.

I had a very frustrating experience with the Sunnyvale location where my reservation was…read moreunexpectedly canceled, but things completely turned around thanks to Erin at the San Jose location. Erin went above and beyond to make sure I was taken care of. What really stood out was the time and attention she gave to walking me through the car. I've rented plenty of vehicles before, but no one has ever taken the time to thoroughly explain all the features and how everything works the way she did. It made a huge difference, especially when getting used to a new car can feel confusing. She was incredibly friendly, patient, and professional throughout the entire process. Her level of customer service is honestly top-tier, and it's clear she genuinely cares about making sure customers feel comfortable and confident before driving off. Erin is a huge asset to your team and absolutely deserves recognition, if not a promotion!! Thank you for turning a negative situation into a great experience.

The regional representative at Enterprise, James Risk, and the team at the Kerley Drive location in…read moreSan Jose provided excellent customer service. My entire car rental experience, from pickup to return, was smooth and hassle-free. I highly recommend them

Super positive and memorable experience with Budget, thanks to La-Rae! She was the kindest soul,…read morewho welcomed and guided me when I returned the rental vehicle (which was so fun to drive. Might buy the same vehicle soon...Toyota Sienna). La-Rae had a contagious ear-to-ear smile that I couldn't help but return. She was so helpful in taking in the vehicle and then providing instructions on how to get back to my destination safely. La-Rae must absolutely be commended. Best car rental experience ever, thanks to her.

THIS PLACE IS GREAT! If by GREAT you mean waiting for one guy who somehow takes 20min checking in…read moreevery group even though he's probly worked here for 20 years. To be fair, they should have more than ONE person working the counter. It's 9:30pm and the wait is over an hour. BUDGET ahh service and cars...this has been GREAT!

Morgan was awesome! I needed a same-day rental and he returned my call promptly to get me…read morescheduled. I walked out within only 15-20 minutes with a car. The car was just what I needed- clean vehicle and great shape. Morgan was super friendly and accommodating. He made the transaction as easy as it can be. I would recommend this family-owned business to anyone who needs a quick and easy car with no sales fuss. Plus bonus points that they're Sharks fans!

Morgan and Jacob worked as a team to help me rent a van for a family visit. The van was clean and…read moreaccommodated 3 child car seats and ample room for 5 adults and luggage too! The perfect vehicle for our needs. Jacob helped adjust side mirrors and give helpful hints for driving and even filling the gas tank. I definitely recommend Service Rent a Car for the great service from great people!