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    Lux Autos

    4.1 (13 reviews)
    Open Open 24 hours
    Updated 3 months ago

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    10 months ago

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    5 months ago

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    1 year ago

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    2 years ago

    The employee was rude and unprofessional. They kept trying to charge me for things I didn't ask for.

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    3 years ago

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    3 years ago

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    3 years ago

    Rented a car through them, very professional and an easy process. Car was clean, well maintained and lots of fun.

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    3 years ago

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    3 years ago

    Awesome customer service and very accommodating! James even reached out before my trip. Will rent against. Thanks James!

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    3 years ago

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    3 years ago

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    3 years ago

    Rented a car with Lex Autos through Turo for a trip down to Big Sur--was a painless and easy experience.

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    3 years ago

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    Review Highlights - Lux Autos

    I rented with James twice and he was more than accommodating when I needed to extend my time with his rentals.

    Mentioned in 7 reviews

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.2(173 reviews)
    4.5 kmFairgrounds

    The staff were friendly, but I unfortunately lost a significant amount of time due to a faulty…read morevehicle. I picked up a 2025 Corolla LE on Friday and had a flat tire the same day. I had to carve out an hour on Saturday to get it fixed. Later that same day, the same tire went flat again. There was no nail or visible cause, but it required another trip and another hour of my time. For someone with a flexible schedule, two hours may not seem like a lot. But for me, carving out that much time was difficult and set me back quite a bit. I wish the vehicles were inspected more thoroughly before being put back into the fleet. This could have easily turned into a dangerous situation if it had happened while driving at higher speeds.

    Feeling really disappointed leaving this review since I have rented vehicles in this location and…read morenever had an issue except when I did! I went thru an accident and a third party covered the rental however after the car was turned in I keep on getting a charge every day for $148.00, I have my card blocked and the payment doesn't go thru but I get the notification everyday including weekends. On Thanksgiving day I went in person, spoke with Daniel the branch manager and he said he would take care of the issue and the payment will be cleared. Days went by and a week later I called and spoke with Tyler and he said he would speak with Daniel and give me a call back which never happened. Well this morning I called again, spoke with Tyler and I explained I wanted to get this issue resolved and he said he had not gotten back from Daniel and since I wasn't renting the vehicle anymore he wasn't able to do much. I asked for a number I can have to get this issue resolved and he gave me customer service #. Felt hopeless and hoping to get this out of the way!

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Avis Budget Car and Trucks

    Avis Budget Car and Trucks

    2.8(6 reviews)
    1.9 kmEast San Jose

    4 stars--streamlined service and mall vibe is a win. Ideal for locals avoiding SJC hassle. The…read moreoverall experience is unique compared to other Avis stores or at airports. Dropped by Avis at Eastridge Mall in San Jose for a quick roadtrip rental--grabbed a SUV for a day trip. Super efficient: In and out in under 15 minutes if booked online, no upselling nonsense, and the agent even walked me to the garage, which is just outside from Entrance D of the mall. Generally, this mall location has rates cheaper than SJC. Returns are also pick-any-available-spot in the garage, way less stressful than SJC shuttle lines, elevators, or terminal traffic chaos. However, pickup times and return times are not 24/7 and subjected to store hours (no key drop off boxes either). There's a large fleet to choose from. Baby carseat is a cheap toddler seat without the appropriate attachments, so I recommend to use your own. Beware that the fuel tank is not always full but take a photo before you leave and confirm fuel status with the clerk. Pro tip: Scout discount codes via your employer's perks or Costco membership--they'll likely ask for proof (ID or card) to confirm.

    Yeah never again! Your customer service is dishonest. I was…read moretold I didn't have insurance. Thats the only reason I signed up for coverage on the vehicle. This companying doesn't care about its employees lying and intimidating elderly people to upsale insurance. If you book on line and pay for insurance they will say they don't see it. Then try and upsale you more insurance you don't need. don't believe anything this company says. the rude, doesn't like his job guy "Henry" at Eastridge talks down to people. I've Never been treated so poorly by a rental company before. Thanks for nothin

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    Avis Budget Car and Trucks
    Avis Budget Car and Trucks - Notice the hours are not the same as the store mall hours, nobody informed us and when we called they said they were permanently closed

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    Notice the hours are not the same as the store mall hours, nobody informed us and when we called they said they were permanently closed

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.1(245 reviews)
    6.9 kmWillow Glen

    I always have amazing experiences here. I use them three times a year or maybe four ...every single…read moretime. Without fail. They stay busy on the weekend so be prepared sometimes for a little tiny weight, but they move quickly One of the last businesses it seems to understand actual customer service. I'm Gen X. I know I may sound like a boomer, but they actually understand customer service here at this branch. They are so easy to work with. I just returned a Ford bronco to them that I used to drive to SoCal and experience was just five stars all the way. The gentleman with the long braids he's amazing the taller woman that loves to play basketball and coach basketball. I forget her name, she's amazing. They even gave me a ride back to my house, which is really close to their office, and the driver was so cool. I think his name might've been Celeste or something along those lines. What do Thank you, ENTERPRISE! Chrystal Bougon

    I needed a rental car as my car was being worked on with Caliber Collisions. My insurance made all…read morethe arrangements for me. I was to drop off my car at Caliber, who would then contact Enterprise to pick me up and take me to their location to pick up a rental car. Unfortunately, Enterprise never picked up the call so Caliber had their driver drop me off at Enterprise. There was a line of people waiting to pick up a car. By the time it was my turn, the car size that I was supposed to get were all out. Instead I was given an SUV, and was given a discount and charged the original price of the car I was supposed to receive. Overall time took 30 minutes. When I returned the car, the process was faster and the person who helped me was professional and tried to make my experience a good one. I also received a ride to Caliber Collisions to pick up my car. Overall time took 20 minutes.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Hertz Rent A Car

    Hertz Rent A Car

    2.2(168 reviews)
    6.9 kmWillow Glen

    Best experience renting a car ever! The folks who are working here now are super special. First,…read moreon the day I came in, there was a customer on the verge of exploding (it was clear that she was already perturbed before entering the agency) and was very forceful, and repetitive, asking a question they clearly couldn't understand stand the answer to. The young man there Akash, handled the person so pleasantly - remaining calm and so patient - as he continued to try and help this customer understand the answer to their question. Well, watching this whole thing was like magic; the calmer and on topic he remained, the more the customer just couldn't seem to wind up...they finally left calmer, and finally understanding the answer they needed. Secondly, Rolinda helped me with my rental which was SO quickly executed, I felt as though I couldn't really leave because, well, renting a car is NEVER this easy! Before I left, Rolinda had extraordinary things to say about her coworker Akash as well!! They are both SO cool & professional. Thanks to BOTH of these fantastic employees - they both deserve a raise!

    Added 280 to my contract without my knowledge after I signed the contract and left. When I picked…read moreup the car they said that the agent discussed the charge with me prior, which was false. When in discussion about the fraudulent charge the manager admitted to adding the charge after the contract was signed and after 45 minutes of me trying to get him to understand this was fraudulent refunded a majority of the charge. I wish I had read the reviews prior to renting the vehicle because clearly they are over charging and fraudulently adding charges with out customer knowledge. Do not go there unless you want to be frauded and then have to fight them to get the charges reversed. Zero customer service even for their gold members.

    Photos
    Hertz Rent A Car - Cars are newer but beat up and dirty, make sure to always take pics.

    Cars are newer but beat up and dirty, make sure to always take pics.

    Hertz Rent A Car
    Hertz Rent A Car

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    Lux Autos - carrental - Updated September 2026

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