Morgan was awesome! I needed a same-day rental and he returned my call promptly to get me…read morescheduled. I walked out within only 15-20 minutes with a car. The car was just what I needed- clean vehicle and great shape. Morgan was super friendly and accommodating. He made the transaction as easy as it can be. I would recommend this family-owned business to anyone who needs a quick and easy car with no sales fuss. Plus bonus points that they're Sharks fans!

I came across Service Rent a Car while searching for a 10-12 seater vehicle that could fit 8 people…read moreplus all our personal belongings. Since I was traveling with my parents and some older relatives, I wanted to make sure they'd be comfortable for the 5 hour drive to Southern California. I got in touch with Morgan and even went to check out the rental in person before booking it--which I really appreciated! Checking out was easy as well.

I was unsure going here after seeing the reviews. But it looks like it's under new management. Andy…read moreis very friendly and helpful, and was able to get me a great truck to rent for the weekend (no way my SUV could fit the things I needed). It sounds like after COVID they had a lot of trouble getting up and running because of a lack of trucks especially - funny enough this is exactly what most people complain about! I'll definitely be back because new management under Andy is great. Most of this stuff comes down to who runs the place and Andy does great. I'm all for supporting local business owners and it's clear Andy's been hard at work trying to fix the reputation here :) I've only ever had trouble renting from Budget (or Avis?) when I try to do something last minute. My recommendation would be to try and book in advance as much as possible - and to be flexible if you're going to book last minute!

They said it takes 72 hours to open a commercial account, you can't inquire of their prices if…read moreyou'll be using for business until the 72hours completed. I was asking if there is any way to receive it tomorrow - he rudely just hung up on me while I was talking !!

New location, not near the Sears anymore. Itd near the food court, one level below. Got an upgrade…read moredue to my status and the manager helped me avoid a late charge due to traffic. 10/10 customer service and I'm going to continue renting from this location.

I made a reservation for Camry hybrid, but they had Chevrolet ready for pick up, and the car is…read morereally dirty, it was a horrible car that I have never seen for rental car, and bad customer service too

Ask for Daniel He was on it, tires were still good,offered…read morenew tires, I was in a hurry But appreciate the concern Great service Will definitely return to this location

The staff were friendly, but I unfortunately lost a significant amount of time due to a faulty…read morevehicle. I picked up a 2025 Corolla LE on Friday and had a flat tire the same day. I had to carve out an hour on Saturday to get it fixed. Later that same day, the same tire went flat again. There was no nail or visible cause, but it required another trip and another hour of my time. For someone with a flexible schedule, two hours may not seem like a lot. But for me, carving out that much time was difficult and set me back quite a bit. I wish the vehicles were inspected more thoroughly before being put back into the fleet. This could have easily turned into a dangerous situation if it had happened while driving at higher speeds.

4 stars--streamlined service and mall vibe is a win. Ideal for locals avoiding SJC hassle. The…read moreoverall experience is unique compared to other Avis stores or at airports. Dropped by Avis at Eastridge Mall in San Jose for a quick roadtrip rental--grabbed a SUV for a day trip. Super efficient: In and out in under 15 minutes if booked online, no upselling nonsense, and the agent even walked me to the garage, which is just outside from Entrance D of the mall. Generally, this mall location has rates cheaper than SJC. Returns are also pick-any-available-spot in the garage, way less stressful than SJC shuttle lines, elevators, or terminal traffic chaos. However, pickup times and return times are not 24/7 and subjected to store hours (no key drop off boxes either). There's a large fleet to choose from. Baby carseat is a cheap toddler seat without the appropriate attachments, so I recommend to use your own. Beware that the fuel tank is not always full but take a photo before you leave and confirm fuel status with the clerk. Pro tip: Scout discount codes via your employer's perks or Costco membership--they'll likely ask for proof (ID or card) to confirm.

Yeah never again! Your customer service is dishonest. I was…read moretold I didn't have insurance. Thats the only reason I signed up for coverage on the vehicle. This companying doesn't care about its employees lying and intimidating elderly people to upsale insurance. If you book on line and pay for insurance they will say they don't see it. Then try and upsale you more insurance you don't need. don't believe anything this company says. the rude, doesn't like his job guy "Henry" at Eastridge talks down to people. I've Never been treated so poorly by a rental company before. Thanks for nothin

I always have amazing experiences here. I use them three times a year or maybe four ...every single…read moretime. Without fail. They stay busy on the weekend so be prepared sometimes for a little tiny weight, but they move quickly One of the last businesses it seems to understand actual customer service. I'm Gen X. I know I may sound like a boomer, but they actually understand customer service here at this branch. They are so easy to work with. I just returned a Ford bronco to them that I used to drive to SoCal and experience was just five stars all the way. The gentleman with the long braids he's amazing the taller woman that loves to play basketball and coach basketball. I forget her name, she's amazing. They even gave me a ride back to my house, which is really close to their office, and the driver was so cool. I think his name might've been Celeste or something along those lines. What do Thank you, ENTERPRISE! Chrystal Bougon

I needed a rental car as my car was being worked on with Caliber Collisions. My insurance made all…read morethe arrangements for me. I was to drop off my car at Caliber, who would then contact Enterprise to pick me up and take me to their location to pick up a rental car. Unfortunately, Enterprise never picked up the call so Caliber had their driver drop me off at Enterprise. There was a line of people waiting to pick up a car. By the time it was my turn, the car size that I was supposed to get were all out. Instead I was given an SUV, and was given a discount and charged the original price of the car I was supposed to receive. Overall time took 30 minutes. When I returned the car, the process was faster and the person who helped me was professional and tried to make my experience a good one. I also received a ride to Caliber Collisions to pick up my car. Overall time took 20 minutes.

This location is closed . What a waste of time and money. They let me make a reservation and I came…read moreall the way here in an uber with my kids to find out they are closed.

This was the simplest Avis that I've ever used. Everything was smooth and quick. They even offered…read morea 4 wheel drive SUV instead of mini-van when they heard I was driving to Tahoe. I recommend this location. A little odd/confusing to drive around to the back of the hotel, but it was just as the Yelp picture showed.

Best experience renting a car ever! The folks who are working here now are super special. First,…read moreon the day I came in, there was a customer on the verge of exploding (it was clear that she was already perturbed before entering the agency) and was very forceful, and repetitive, asking a question they clearly couldn't understand stand the answer to. The young man there Akash, handled the person so pleasantly - remaining calm and so patient - as he continued to try and help this customer understand the answer to their question. Well, watching this whole thing was like magic; the calmer and on topic he remained, the more the customer just couldn't seem to wind up...they finally left calmer, and finally understanding the answer they needed. Secondly, Rolinda helped me with my rental which was SO quickly executed, I felt as though I couldn't really leave because, well, renting a car is NEVER this easy! Before I left, Rolinda had extraordinary things to say about her coworker Akash as well!! They are both SO cool & professional. Thanks to BOTH of these fantastic employees - they both deserve a raise!

I went through the same experience where they had my reservation for a week and the day of I was…read moresupposed to car at 4 PM the guy I forget his name but I have a voicemail from him called and left me a message and said they didn't have the car at 2 PM on the I was supposed to pick up the car at 4 PM and then he got very nasty with me on the phone and told me don't even bother coming here then because we don't have the car and I said well guess what I'm coming there gonna give me whatever's on your lot and I'm not paying any more money for it and he said no you're not so he didn't know I have his that conversation recorded and I am following up on that this week horrible horrible customer service that guy should be fired and it just looked at my voicemail and his name is John