Rented a car and prepaid because I thought it would be easier. Still had to wait in a very long line to get a car. Then, due to a situation I had to leave to get home early. So Avis got the car back, filled with gas, for them to rent again. They said because of the prepay, Avis will not refund the difference. What awful customer service. Never again with Avis. You lost a customer for life. read more

Rented a car at PDX 1. They put the return time @ 4:30am and they had changed it from when I initially booked and now they want to charge me $45+ to return @10am when I don't need to get to the airport till 11:30am. 2. The key FOB needs a battery and I was told to go to Walmart or AutoZone and buy it myself and turn in the receipt when I return the car?WTF? read more

I cannot say enough good things about this location! I'm about to rent my fifth car from here, and every experience has been smooth, professional, and genuinely pleasant. Unlike other locations I've dealt with--like PDX and even one in Los Angeles--this place consistently delivers. From the moment I walk in, I'm greeted with a warm "hello" or a cheerful "welcome back." It's that kind of friendly, personal touch that sets them apart. Huge shoutout to Hassan, who once fixed a completely messed-up reservation for me and applied a discount without me even asking! That level of customer care is rare these days. The team here is down-to-earth, easy to work with, and clearly takes pride in what they do. The cars are rental vehicles, so of course they have some wear--minor scratches or small dings--but they've always been clean, reliable, and exactly what I expected. No surprises, no hassles. And best of all? I've never had to wait around at pickup or drop-off. Everything runs like clockwork. If you want a stress-free rental experience with real people who actually care, this is the place to go. I won't rent anywhere else! read more

I've rented cars here over a dozen times and have never had an issue. The owner is friendly, recognizes me and consistently goes a step above. They have limited cars and only a few employees but if you're willing to be patient you should be fine. Last time I was there the customer prior to me didn't return the car in time. I was asked if I wanted another car or wait while the owner washed the car. Yes, it was the owner, washing and vacuuming the car. I will support owners like this every day of the week. read more

The lady there is unprofessional and has an attitude. No smile and no warmth. Avoid her if you can.

horrible customer service I don't recommend using this company unless you have extra money that you would like to throw away read more

****This review is for the 14605 Northeast Fourth Plain Boulevard, Vancouver, Washington location***** *Do not expect to be greated in a friendly manner. *Do not expect to get a clean car, even after checking 5 options. They are all filthy. (Dog Hair, pine needles, food waste, trash, etc. all left in cars) *Do not expect good customer service. *Expect to be told you have to wait because there are 3 calls ahead of you when there are no customers present and no one is on the phone. *Expect to get over charged. *Expect them not to care. *Expect them to make you fee like you are asking to much when all you want is what you are paying for. *Expect to wait for a while to get service, when there are no other customers being served. ESPECIALLY IF YOU ARE A PREFERRED MEMBER! _________ ___GO SOMEWHERE ELSE!!!!!!___________ read more

Danielle and Hassan were very helpful and we had a great experience at this Avis location . They bent over backwards to find us the right rental car . read more

Wish I could give a negative review under one star. Worst experience ever. Please check all reviews before renting. This is coming from someone who didn't check reviews (ugh). Greeted by Austin I think. Very rude zero personality. Seconded didn't have car I was promised which was suppose to have gps. They gave me a car with empty tank. Got gas at local station. As soon as I drove it home. The service light came in flashing saying (Maintenance required see Toyota dealership now) called budget/Avis I was told take it to "specific jiffy lube because there nothing they can do" was hung up on. I was not happy. I called back and said no I want a exchange I'm behind schedule. Hung up on me again. Called the 1-800 number for budget lady was nice with claim number. Told her what was going on she was understanding and said she contacted the rental place and told them to exchange it. I got there and another person met me at door with a upgrade. I explained how I just paid 63.00 to fill tank they didn't seem to care again. Got car with a full tank, did my trip to Arizona. Wipers were bad had to pull over multi times they streaked during monsoon storms. Zero wiper fluid, but I dealt with it. After my vacation got back and was charged for fuel even told them I filled tank before left in other car. If they wound maintenance car this would not have happen. So I have to contact budget again, and fight with getting my 63.00 credit. Worst experience ever. As for Austin shouldn't even be in customer profession. These people are all snakes hidden fees and charging for fuel when shouldn't have been. read more

This location is CLOSED! I took a $25 Uber to find an old Avis sign slightly painted over with black paint and a sears tire shop had taken over the space. read more

Don't rent from this location. They will fraudulently try and add charges to your credit card after you return the vehicle. They charged my card for an additional $50 plus taxes for "sand removal". The car was driven on regular roads for the entirety of the 6 day rental. This car had a "service vehicle now" message on for the entirety of the rental, had an inspection which expired in April and a registration about to expire, plus one tire was almost flat. read more

Absolutely one of the worst customer service experience we have had anywhere. We reserved a car online, all was good, no issues. Went there to pick it up, and like often happens with car rentals agencies, we were greeted by several new unexpected charges. That actually was not the issue, though. The manager behind the counter (a female, no name tag) was rude and unhelpful, and after trying and failing to bring the unexpected charges down, we simply told her that we had changed our minds about the rental and wanted to cancel it. She insisted that since it was the same day, there would be a charge to cancel it. We did not argue with this, and just said, "okay, whatever, just cancel it, charge us, whatever, so we can go find another place to rent a car." (turned out to be Enterprise) She then said that she COULDN'T CANCEL IT FOR US ONLINE AND THAT WE WOULD HAVE TO DO IT OURSELVES FROM HOME. So - I went home, called Avis Customer Service, told them the story, established that I was a very unhappy Avis customer, and asked them in firm terms if they would simply cancel the reservation for me at no charge, which they did with no questions and several sincere apologies for our experience. The phone call took about 3 minutes. We were at the rental counter there for 45 minutes arguing with this bitch. Try Enterprise - they were very helpful that same day, especially after we related the details of our experience with their competitor. read more

Rented a car at vancouver mall location by sears while my vehicle was being worked on. Brought it back next day. Got charged for 2 whole days even though I called and said I was going to be 45 minutes late. I think there should have been some flexibility since sears wasn't done with my car. I understand policy. But come on that was ridicules. Now I won't rent from them again. too bad they could not work with me at the location. So I Had To Go Over The Managers Head and called customer service and got a small discount. I just think they should have been more reasonable at the vancouver mall location. So getting a bad review now. read more

I went to pick up my rental car three hours earlier than my reservation and it was going to cost 200+ dollars more than the original reservation! The worst part about it is that the sales person's excuse was that computer wouldn't let her do it... Really?! I offered to pay a per hour rate and that was a no go... What a fail. Guess Avis doesn't want my money or my future business. :( read more