This location has great customer service! The management is awesome and so helpful and all staff…read moreare friendly and so accommodating. I had returned a large van from moving here and was happily welcomed to the PNW! One week later, I'm back with my mom to get her a rental car due to a car accident and they were concerned about her health more than anything and really helped relieve the stressful situation she was in that day by having patience and kindly assisted us and got into a rental car. Very helpful and kind staff!

Rented a car and prepaid because I thought it would be easier. Still had to wait in a very long…read moreline to get a car. Then, due to a situation I had to leave to get home early. So Avis got the car back, filled with gas, for them to rent again. They said because of the prepay, Avis will not refund the difference. What awful customer service. Never again with Avis. You lost a customer for life.

Rented a car at PDX 1. They put the return time @ 4:30am and they had changed it from when I…read moreinitially booked and now they want to charge me $45+ to return @10am when I don't need to get to the airport till 11:30am. 2. The key FOB needs a battery and I was told to go to Walmart or AutoZone and buy it myself and turn in the receipt when I return the car?WTF?

This is our go-to Enterprise rental location. It's conveniently located only a few blocks from the…read moreDick Hannah Jeep dealership we use to service our vehicles. Our primary experience here has been renting vehicles through Wheels, when our work (fleet) vehicles are being serviced nearby. We have rented decent vehicles here. They're clean and we've had no issues finding vehicles that meet our needs. Customer service has been great here. No issues at all. We usually have a reservation through Wheels before we arrive, so maybe that contributes to our hassle-free experiences. Overall would recommend this location.

We rented a Ford Expedition for three days to take our dogs to the beach with us. When we tried to…read moreleave the vehicle to go into an establishment the car alarm kept going off. We called the store to which they couldn't believe this was happening and even offered to swap out the vehicle, but we were too far away from another Enterprise. No offer on how to resolve the issue though so between my wife and I one of us had to stay in the vehicle for our entire vacation. When I returned the vehicle, they checked it over and said everything was good to include the gas level. When my final invoice came in they had charged us an additional $150.00 cleaning fee saying they had to send the vehicle out to be cleaned because of the dog hair. One my shop vacuum would have gotten out the dog hair no problem & I know they vacuum their vehicles out every time before they send them back out to be rented. Had I known that the windows needed to be cleaned, and the engine compartment steamed cleaned before I brought it back...I mean come on. There wasn't that much dog hair mostly because we couldn't even go anywhere with them. To add fuel to my fire the windshield wipers were terrible also and it rained most of the way to and from the beach. I will NEVER EVER use Enterprise for my Rental needs, and I recommend you don't as well.

Cat was amazing. She deserves a raise she was by herself and like 10 people came at the same time…read moreto return the cars. She handled it like a pro. Great customer service the best I've had at Enterprise. Go Cat

From the owner: Need a rental car in Vancouver, WA? Enterprise Rent-A-Car is Here For It. Whether your car is in…read morethe shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our East Vancouver location today.

I recently reserved an economy car for $564.99. When I went to pick the car up, they had no economy…read morevehicles available. I rent with budget every time we travel, and if the car we reserved isn't available we are upgraded for free. This time we were charged an additional $30 per day. I needed a car so I accepted the charge. My return hours changed due to my flight changing. I was charged a full additional day for a 10 hour change, but was not told about the charge. The representative told me my new total was over $900. I questioned it and she said my $200 deposit was included in that and would drop off when the car was returned. We returned the car in the same condition we picked it up in and with a full tank of gas. I did not apply any special features. The next day I saw an email saying my total charge was $935.90. I called customer service because that is not what I was told at checkin. The rep told me my $200 was to cover the additional charges ($30/ day for an upgrade I had no choice but to get, and an additional day I was not told I'd be charged) if those were my only additional charges, my total should've been quite a bit less than $935.90. The math just doesn't add up. I was told I would NOT be getting my full deposit back even though that's what I was told when I checked in. They gave me $59 back (which was not included in the $935.90) and she refunded half of the upgrade fee. If they would've told me it would've been this amount up front, I would've cancelled my reservation and went somewhere else. I rent from Budget a lot, but I will not be using them again. Expectations need to be clearly explained AT checkin. Even though I got most of my deposit back, I had to call to fight for it. Still short $40, but I know I'm not getting that back.

This was by far the worst rental car experience, however, the front desk guy "Sofiane" was freaking…read moreawesome and helped us out when no one else would. First of all we rented an explorer - and had been told ahead of time not to worry our rental would be there guaranteed since we needed a larger suv for us and all of our board bags... well we got into Vancouver an hour late thanks to our flight delay and I'm assuming our rental was given away to someone else.... So the next thing available was a teeny little compact suv - not what we paid for, not even comparable to what we paid for, there were burger wrappers and bags under the seats. we couldn't even fit us and the bags well and the trunk wouldn't close with the little clown car. Mind you this confusion took about an hour and a half or more to finally get settled and we still had to drive two hours to our destination, FUN! Exhausting. Now the female manager there was supposed to have refunded us and give us a discount for not having our rental and nothing comparable - we did not receive the refund and we were charged full price for an explorer that we didn't even get. Luckily Sofiane was super kind and helpful - absolutely hands down the best employee - this guy needs a raise and a promotion, he kept in touch with us and he then made sure that we got refunded what we were supposed to, weeks later when the manager there wouldn't return our emails or calls. The only reason I'm giving a star at all is because Sofiane was fantastic! I will never book with budget again after the fiasco we experienced

Great customer service! There was a glitch getting my rental released due to a recent oil change…read more The staff worked together to contact the necessary people to move the process along. The car was clean and in great condition. The office is dated, but who cares? I'm just there to get my car. This rating is based on the service and car quality. I would definitely rent from this office again. All things considered, it was an easy experience and stress-free. Just how I like it.

What a terrible rip off these people are…read more I'm looking for a car to rent/ drive for the weekend to visit my sick grams. Three days max. I'm looking around at businesses and what pricing they have to offer. They're all on the expensive side. Around $100 per day here and there for compact/ economy cars. I look at Hertz because my insurance through USAA told me I could get a percentage off. Okay- cool, I love me a discount, so I check out the website of the Hertz closest to me... $1200 for three days. What am I paying $1200 for? An airport fee that I don't have even need, a fee for using their facility, and that car better be indestructible for $240/ per day. There are so many other places that you could go... and please, do. It seems like these people just make money off of people's desperation. Absolutely Predatory. That's probably why the other reviews are bringing up the fact that the customer service is lacking to say the least, they don't have to be nice when you're desperate to rent a car on a Sunday night, or when the twenty other places are out of cars during the Covid summers. Absolutely trash.

Julia Weber was one of the best Enterprise employees I have ever dealt . Very professional great…read moredisposition . I'm looking forward to doing business with her again.

What in the hell is this place ?? We came in to drop the car after having called to check if they…read moreare still open and they confirmed that they are . My husband got here before and asked the guy if it ok if he goes and get the tank filled up and the guy who was here said 'yes sure no problem ,I will be here ' and the gas station is perhaps 100 ft away and by the time we were back the dude locked up right in front of us and left !! He wouldn't even let us get out of the car to drop the key ,just left .Probably dint want to even finish his shift because it was still before 1 PM . It's just pathetic customer service ,if you can't wait just say so ..