I can't complain about them not following through. We received at least three calls from three…read moredifferent people confirming our reservation. Better than receiving no confirmation at all. Pick up of vehicle was quick. They were waiting at the auto body shop for us. Inspection was quick and timely. Young man giving us the car was friendly and quick about it. I wish we would have been told the vehicle needed E-85 gas which would have made finding a gas station that had it easier. Guy picking up the car was kind of abrupt after we turned it in. For the most part it was a good experience. May or may not use them again.

I have to give this location a rather negative review - my rental was atypical, but was a case…read morewhere I feel I did the homework and phone calls to make it a successful exchange, but lack of follow-through my this location caused a problem-- I picked up my rental car in Illinois, planning on returning it to Minneapolis airport a week later. My plans changed, and I ended up needing the car for only 4 days. I called Hertz support ahead of time, and confirmed that I could 1) drop off my car early and 2) only be billed for 4 days rather than a weekly rate. I showed up 90 minutes before this location closed, and found no one at the desk, and a sign saying the rep would return shortly. A few minutes passed, and not a soul way around. I called the location phone number, which of course rang the desk, but also must have rang the mobile number of an employee at the site. He answered and let me know that he was at another facility for the day, but I could use the overnight drop box and it would be okay. I told him my situation (cutting rental short, needing to be only billed for 4 days instead of 7), and was told no problem, all would be taken care of, and I could retrieve my receipt online. I checked my bill a few days later, and sure enough, billed for a full week instead of four days, a $200 difference. The "return" time was listed as 11:30 am the next day, even though I had dropped it off at 4:30 pm the previous day, despite me recording the time correctly on the paperwork, AND clarifying this point with the employee on the phone. Fortunately - Hertz customer support cleared it up right away, but I still had to hang around on hold for 30 minutes, miss my expense report deadline, leaving me paying for a corporate rental out of my own pocket (albeit temporarily). I am extending a second star because of this, as it was nice to get quick, helpful service from a call center. My experience would have been positive if one or both of the following had happened: 1. Someone was at the Hertz counter during posted business hours 2. The location did what they said they'd do when processing my return, instead of leaving it on me to figure it out

I've been renting here for years, before it was burned downed and rebuilt. A loyal customer, so I…read morebring a car back after hours yesterday and all of a sudden a damage out of nowhere they are trying to put on me, and NOTHING was wrong with this vehicle when I brought it back they've been lying saying they sent me pictures which by the way I have yet to receive! I have spent soooooo much money with enterprise and for them to pull this BS is heartbreaking. Will be going against whatever claim until my innocence is proven. DO NOT RENT FROM THEM I REPEAT DO NOT RENT FROM THEM THEY ARE RUNNING SCAMS! They started calling me after 9 and have been open since 7 or 7:30 right idea WRONG PERSON!

Rented an SUV from here on a recent trip when all cars were sold out across the city. The car they…read moregave me was incredibly nice (Jeep Grand Cherokee hybrid). Service was awesome and friendly, and the price was super reasonable. I definitely would go back here.

We needed to get from our hotel to the airport with A TON of luggage. I booked reliaCar to make…read moresure it all went smoothly and I wasn't disappointed. The booking was easy and reassuring that everything would be take care of. our driver, Seyfu, was timely, helpful, and very friendly. the price was also very reasonable! I wouldn't hesitate to book again and recommend to anyone looking for car services.

Seyfu my driver delivered WORLD CLASS bell ringing service today!…read moreI Needed ride to the airport with a stop to drop off our dog for boarding. Forgot the dog food my wife packed. Seyfu- picked up dog food & delivered it to the board in facility!! Amazing!!

I have rented from here for professional / work purposes and I've found the vehicles to be very…read morewell cared for and ready when I stop in to pick them up. On the one occasion that I had a concern about a vehicle condition, Ross and his team addressed it immediately and I was on my way. Heading back there next week for a personal rental.

Reserved a van online. Got a call minutes later that the van was not available and they canceled my…read morereservation. No apology. No trying to find another car. Completely unconcerned on their end. Called corporate and found out that Amazon rents all the cargo vans, and if they want to keep them longer, they don't care about cancelling everyone else. FYI, It looks from the other reviews this is standard operating procedure from this location. They have done it to people reservations a month out.

Fantastic experience all around! Bus was on time, communication was excellent, friendly and…read moreprofessional staff. We will book with them again for sure!

I booked Party Bus MN for transportation on my bachelorette party. After seeing photos and…read morechatting to the friendly staff we were all SO excited- and it didn't disappoint. In fact it exceeded all my expectations. The bus itself was super cool, modern and well decorated- so much fun!! Our driver was great, helpful and courteous. The whole day and evening went very smoothly and it is something we will remember for a long time! The price is also the best in the area!! If you need a party bus I would definitely recommend giving these guys a call! Thank you so much guys!

Had a great ride experience to the airport today! Alex the driver was prompt as in early ! Vehicle…read moreprofessionally clean and comfortable to ride in as well Reasonable price for south of river to the airport! Have put their contact info in my contacts so I can call them again !

Early flight, Lakeville to msp. Wasn't clear I would be able to get an Uber or Lyft, but this…read moreservice came exactly as promised, and Alex provided a good ride in a comfortable vehicle. Said mask was required but driver wasn't wearing one, so might have been from pre vax protocols (we wore ours). Would definitely use again. Wanted payment in cash.

It's hard to find a new place to work on your car. And it's difficult to know if you can trust…read morepeople especially if you're not mechanically inclined but at Troy's - I could just tell that I would be taken care of. It's a small shop with minimal waiting room so if your car is going to take more than 45 minutes - you might consider waiting at a coffee shop or something. I had an appointment that I arranged via email. They were prompt with bringing my car back for the oil change and I was out within half an hour. During my wait - I had a lovely chat with the guy behind the front desk, he talked to me about the history of the shop and the experience Troy has. Another patron brought them fudge while they worked on her car and a second patron tipped them for pumping gas - in this economy?! To me those were clear signs that these people take care of their customers and the customers keep coming back! I'm glad I found this place for all my future car maintenance

Troy and his staffs are awesome people. He truly cares about you and wants the best for you and…read moreyour car. Honest opinions and examinations. Fair and reasonable pricing. Big subaru dealership I used to go to quoted me with 5k and barely explained reason why so I took my car to Troy. He looked and showed everywhere and said no big problem noted. He's usually booked out so I recommend making an appointment.