I can't complain about them not following through. We received at least three calls from three…read moredifferent people confirming our reservation. Better than receiving no confirmation at all. Pick up of vehicle was quick. They were waiting at the auto body shop for us. Inspection was quick and timely. Young man giving us the car was friendly and quick about it. I wish we would have been told the vehicle needed E-85 gas which would have made finding a gas station that had it easier. Guy picking up the car was kind of abrupt after we turned it in. For the most part it was a good experience. May or may not use them again.

I have to give this location a rather negative review - my rental was atypical, but was a case…read morewhere I feel I did the homework and phone calls to make it a successful exchange, but lack of follow-through my this location caused a problem-- I picked up my rental car in Illinois, planning on returning it to Minneapolis airport a week later. My plans changed, and I ended up needing the car for only 4 days. I called Hertz support ahead of time, and confirmed that I could 1) drop off my car early and 2) only be billed for 4 days rather than a weekly rate. I showed up 90 minutes before this location closed, and found no one at the desk, and a sign saying the rep would return shortly. A few minutes passed, and not a soul way around. I called the location phone number, which of course rang the desk, but also must have rang the mobile number of an employee at the site. He answered and let me know that he was at another facility for the day, but I could use the overnight drop box and it would be okay. I told him my situation (cutting rental short, needing to be only billed for 4 days instead of 7), and was told no problem, all would be taken care of, and I could retrieve my receipt online. I checked my bill a few days later, and sure enough, billed for a full week instead of four days, a $200 difference. The "return" time was listed as 11:30 am the next day, even though I had dropped it off at 4:30 pm the previous day, despite me recording the time correctly on the paperwork, AND clarifying this point with the employee on the phone. Fortunately - Hertz customer support cleared it up right away, but I still had to hang around on hold for 30 minutes, miss my expense report deadline, leaving me paying for a corporate rental out of my own pocket (albeit temporarily). I am extending a second star because of this, as it was nice to get quick, helpful service from a call center. My experience would have been positive if one or both of the following had happened: 1. Someone was at the Hertz counter during posted business hours 2. The location did what they said they'd do when processing my return, instead of leaving it on me to figure it out

I've been renting here for years, before it was burned downed and rebuilt. A loyal customer, so I…read morebring a car back after hours yesterday and all of a sudden a damage out of nowhere they are trying to put on me, and NOTHING was wrong with this vehicle when I brought it back they've been lying saying they sent me pictures which by the way I have yet to receive! I have spent soooooo much money with enterprise and for them to pull this BS is heartbreaking. Will be going against whatever claim until my innocence is proven. DO NOT RENT FROM THEM I REPEAT DO NOT RENT FROM THEM THEY ARE RUNNING SCAMS! They started calling me after 9 and have been open since 7 or 7:30 right idea WRONG PERSON!

Rented an SUV from here on a recent trip when all cars were sold out across the city. The car they…read moregave me was incredibly nice (Jeep Grand Cherokee hybrid). Service was awesome and friendly, and the price was super reasonable. I definitely would go back here.

Seyfu my driver delivered WORLD CLASS bell ringing service today!…read moreI Needed ride to the airport with a stop to drop off our dog for boarding. Forgot the dog food my wife packed. Seyfu- picked up dog food & delivered it to the board in facility!! Amazing!!

ReliaCar was wonderful! If you want worry-free service to and from the MSP airport, ReliaCar is the…read morebest choice. I had to be at the airport by 4 am. My driver was waiting for me at agreed upon time. My return flight was delayed and it was helpful to communicate with my driver by text. Upon my return it was so nice to see driver waiting for me. I highly recommend.

If I could give this company a zero I would. I have never received so horrible treatment in person…read moreor with customer service than I have with this company. With a brace, cane and handicap sticker I had to go back and forth to the car I was receiving for rental. "just go down the isle and click the remote to find out where it is". Then, no instruction as to where anything was on the car. I had to repeatedly walk back to get help and questions answered. Then, when I returned the car they told me I had to find a place to park it in their lot and bring them the keys. Then, they said we'll check it in when we get a chance. In my stupidity, I allowed for this and returned home to a $90 charging fee (electric car). The company refuses to do anything about this charge. I will never rent from them again. I am sure they don't care, because they did nothing to care for or about me.

Booked a cargo van a month out from our move and everything was set in order. Got an email a week…read moreprior to our cross-country move that the cargo van we had reserved was so longer available, and that we'd have to take a 14 foot truck. I was forced to find a different Budget Truck location an hour away, as this was the only location that had a cargo van available. When I booked this new van, the price was over $200 more expensive. I called to see if Budget Truck would honor their prices since they forced me to cancel and re-book, with no luck. So, I booked the new cargo van and guess what happened... 4 days before our move, I got a call AGAIN saying our reserved cargo van is not available. What's the point of advertising cars and allowing them to be reserved if they're not available/don't exist? My reserved van was randomly cancelled twice at two different locations just days before our huge move. This company is extremely flakey and sketchy, I do not recommend.

Fantastic experience all around! Bus was on time, communication was excellent, friendly and…read moreprofessional staff. We will book with them again for sure!

I booked Party Bus MN for transportation on my bachelorette party. After seeing photos and…read morechatting to the friendly staff we were all SO excited- and it didn't disappoint. In fact it exceeded all my expectations. The bus itself was super cool, modern and well decorated- so much fun!! Our driver was great, helpful and courteous. The whole day and evening went very smoothly and it is something we will remember for a long time! The price is also the best in the area!! If you need a party bus I would definitely recommend giving these guys a call! Thank you so much guys!

Had a great ride experience to the airport today! Alex the driver was prompt as in early ! Vehicle…read moreprofessionally clean and comfortable to ride in as well Reasonable price for south of river to the airport! Have put their contact info in my contacts so I can call them again !

Early flight, Lakeville to msp. Wasn't clear I would be able to get an Uber or Lyft, but this…read moreservice came exactly as promised, and Alex provided a good ride in a comfortable vehicle. Said mask was required but driver wasn't wearing one, so might have been from pre vax protocols (we wore ours). Would definitely use again. Wanted payment in cash.

It's hard to find a new place to work on your car. And it's difficult to know if you can trust…read morepeople especially if you're not mechanically inclined but at Troy's - I could just tell that I would be taken care of. It's a small shop with minimal waiting room so if your car is going to take more than 45 minutes - you might consider waiting at a coffee shop or something. I had an appointment that I arranged via email. They were prompt with bringing my car back for the oil change and I was out within half an hour. During my wait - I had a lovely chat with the guy behind the front desk, he talked to me about the history of the shop and the experience Troy has. Another patron brought them fudge while they worked on her car and a second patron tipped them for pumping gas - in this economy?! To me those were clear signs that these people take care of their customers and the customers keep coming back! I'm glad I found this place for all my future car maintenance

It's rare to find an auto care shop where you immediately feel like more than just another…read morecustomer, and this is one of those places. The owner truly cares. Not just about doing quality work, but about people. You can see it in the way he treats his customers, the pride he takes in his work, and the respect he shows his employees. There's a level of integrity here that's hard to come by. No pressure, no upselling, just honest explanations and work done the right way. You can tell this is a business built on trust, not shortcuts. The team is knowledgeable, professional, and clearly supported by leadership that values them, which says a lot about the culture behind the scenes. If you're looking for an auto care shop that operates with honesty, heart, and real craftsmanship, this is it. I wouldn't hesitate to recommend them to anyone.