I needed a car for roughly 24 hours. I had put in the rental request through Alamo. I arrived around 645 on a Friday night and the person was running three rental counters. He was absolutely fantastic and personable. He even provided me with a cell in case I was running behind Saturday on my return. I waited about 15 minutes that night through the line. I was supposed to have a Chevy Malibu and was upgraded (complimentary) to a Mazda CX-50. Car had 23,000 miles and was in decent shape. I put almost 500 miles on that car over the 23 hours. No issues with the car. Car return was a breeze. Fast/efficient. I wish all car rental experiences were like this. read more

Alamo Rent A Car - Mazda CX-50 - Car Rental Near Me - Saint Paul, Minnesota

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Renting a car was pretty painless via the rental car center over in terminal 1. Even though due to flight delays and cancellations, I had shown up almost a day late for my car reservation, they were able to honor my reservation. After the necessary paperwork was done at the counter, I headed up the escalator to get my car. Once in the garage, there was one line for Enterprise and another for Alamo. Unfortunately, there was only one employee there helping people get their vehicles. At first, he was only helping those in the Enterprise line until we went over and asked. I was able to get a new Hyundai Sonata hybrid. It ran perfectly fine for my trip up to Duluth. As for returning the vehicle, we were given an address to use for navigation to get to the proper return ramp for terminal 1. read more

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Took one hour to get to the counter and then had to wait another hour for a car! Where are the employees and cars????

Booked Alamo using Costco. Through Costco you get best pricing and second driver for free. It was easy and no waiting for pick up or drop off. Highly recommend. read more

I flew into Minneapolis at 5 pm. The Alamo and National counter are closed. They all point to Enterprise. The Enterprise counter has ONE PERSON working. I made a reservation with Alamo. If I wanted to go to Enterprise I would have booked with them. If they are all one company, they need to get some more people working! read more

Register online for an Alamo membership number. Also check with AARP and AAA to see if they have a better rate if not use the Alamo membership number to make your reservation. I picked up my car without having to go to the counter early in the morning in Minneapolis and I just went straight out to the garage. That was a nice touch. I took a video of the outside of the car with my phone, noting any blemishes marks or dings as I didn't want to be charged for them when I brought the car back , I highly recommend using your phone camera to video the car. Then when you return it, you can show them what you took when you were there, renting it. I really appreciate Sean helping me at the gate. He checked my license and my registration number to make sure I have the right kind of car. And he even left the booth to come around to the car to help me connect my Bluetooth with the digital computer system , it wasn't hard. It was just tricky understanding the system in the car. For instance, I would've thought it was connected to the entertainment section, but it was actually through the communication category in the computer system in the car. Upon returning the car, I met up with Tony who was nice and personable asking me questions about my trip instead of just seeing me as another renter. It made me feel at ease that I was in the right place. Driving in was kind of confusing in that garage. It's dark inside the garage and I've never been there before. I showed him my concern since the car was brand new, with the console in the middle between the seats in the front because it seemed like a piece was missing. The car had very low miles, and I'm sure whoever put the car together at the factory forgot the piece. Anyways I showed it to him and he said he would get it taken care of and I wouldn't be charged for it. It was like that when I rented it but I didn't and discover it until I was hundreds of miles away during my trip. I must say I drive a Tacoma pick up in my daily driving, and this car was a lot of fun to drive. It was the smaller version of the larger CX30, and newer and it looked really good on the inside and outside. Classy! The only thing I didn't like about it was it seem like it didn't have a very big gas tank, and I was filling it up often on my trip up to Lake superior to the North Shore and through the town of grand Marais. All in all I was pleased with Alamo, especially the exceptional customer service of Sean at the checkout gate on July 3rd and the very helpful return service with Tony. From Arizona, first time to Minneapolis and renting a car on my own and driving up to Duluth, and then all the way up to grand Maras, on the North Shore of Lake superior, I trusted Alamo and felt like I was in good hands using that car. And that car took very good care of me! read more

Alamo Rent A Car - 2024 Mazda CX-30 - Car Rental Near Me - Saint Paul, Minnesota

Shout out to LUCIA, KELSEY AND LADONNA!!!: Usually, when I travel during the holidays (which this was not) I have the hardest time with rental car companies by either, them not finding my reservation, out of cars, or something crazy!!! I mean thankfully, I always have proof/receipts and I've always been able to get a car but a couple of the times it hasn't been easy, is my point! Perhaps the key is, to not travel during the Holidays Renting a vehicle with Alamo, is always easy breezy for me!!! Lucia at the desk was fast, and very nice as she has a bubbly personality and got the job done with a smile and great vibes . Thank you ma'am YOU ROCK! Kelsey was the bomb, as she walked me to a row and told me to pick any car that I wanted, with a free upgrade...I love cars so, I was all over that. I was thinking about comfort, gas mileage, brand that has no issues, and cleanliness. OMG I felt like a celebrity for a sec Thank you Kelsey! I chose the newer Buick SUV with all of the perks VERY NICE VEHICLE I must add. ‍ Finally, as I was driving out of fort Knox......we had the awesome Ladonna, whose job was to check ID/ car, to make sure that, you're coming out of the lot correct (sorda speak) lol Her friendly personality was and she was also fast, friendly and prompt. We had a good quick chat and laugh about life, as well. Hey girl heyyyy I pray for you, all good blessings! Yes, I'll rent from Alamo again in the future, if their rates are compatible. I was BLESSED to get a great rate compared to other rental companies but, all rental companies have gone up drastically since the whole Covid thingy, which sucks!!! There's nothing like driving yourself though!!! Thanks to these 3 Women who all deserve raises and a day off, for having fantastic customer service .... wait...OMG I can't dare forget the tall dude who was up at 4 AM waiting on me to return my vehicle after I asked them to have someone there before opening as a joke, and he must've heard me . I mentioned not liking leaving the key and running off, even with cameras around. lmao...I can't believe that he was actually really there and he went to check my vehicle in, before clocking in/ opening time. What an awesome, friendly guy and I'm just sad that I didn't get his name but THANKS SIR ...YOU WERE ALSO for coming in early Give him 4days off!!! See ya SOON ALAMO AND STAFF YOU ALL ROCK!!! read more

Our initial reserved car was not quite ready when we arrived, and a super cool 2 door mustang was offered.We specifically needed a 4 door to accommodate my senior parents. Hugh and Kidus ran off and looked for options. OPTIONS!! We went with "Door #3" as Hugh joked. It was a Porsche! Needless to say, what a treat! Especially for my parents who had never been in one. Thank you, Hugh and Kidus! You were exceptional! Thanks, Alamo! read more

Alamo Rent A Car - Car Rental Near Me - Saint Paul, Minnesota

I received an excellent service at this Alamo location - terminal 1. Took a red eye flight with my daughter and two cats. Picked up my car and was out of the airport smoothly. I have been a loyal customer since about two years ago. And Alamo is the only rental car company I am using. Thank you Alamo!! read more

My recent rental car experience was incredibly disappointing from the start. When I arrived at the counter, the agent didn't even greet me. I was charged a $400 deposit for an economy car, despite their online policy stating that deposits of $400-850 are for exotic and luxury vehicles. The agent also failed to ask if I wanted renters insurance, instead insisting on using my personal insurance, even though I've never been asked for that in all my travels. I explained that I'm covered by American Express, but she still insisted, claiming her manager required it--even though their online policy clearly states this is only for luxury or exotic rentals, and I was renting an economy car. After that frustrating encounter, I received my paperwork and headed to the car, only to find it shaking and making strange noises. Uncomfortable driving it off the lot, I returned and asked for another vehicle. The replacement was dirty, with muddy tires and a stale smell of smoke inside. At that point, I decided not to voice more concerns, as I was ready to leave after such a poor experience. The only positives were the two staff members I encountered later--the gentleman at the exit window, who was very personable, and the young lady who checked the car upon return. She asked about my experience, listened attentively, and apologized for how I was treated. I don't like pulling the race card, but the treatment I received was far from acceptable, and it left me wondering if that was part of the issue. This is an experience I wouldn't want to go through again. read more

My wife, two kids and I reserved a mid sized SUV August 4-9, 2024 in Myrtle beach, SC. On August 5, Hurricane Debbie was working its way up the east coast with Myrtle beach squarely in its path, so we decided to leave the east coast in our rental car and drive to our home in Minneapolis, with stops along the way in Atlanta, Nashville, and St. Louis. We had unlimited mileage but we would need approval to drop the SUV in Minneapolis instead of Myrtle beach. I worked with a couple guys from Alamo in South Carolina, and due to the impending hurricane, they approved the alternate drop location with no fee. Awesome customer service. Then when I dropped the car off in Minneapolis, there was an extra charge of $400. When the SC guys changed the drop site to Minneapolis, the system automatically updated to Minneapolis rate, which was considerably higher than the SC rate. I worked with DaiMarion Nelson in Minneapolis, and he honored the SC rate and removed the additional charges. I've always had good experiences with Alamo, but this was above and beyond. Thanks for the flexibility! read more

Shout out to Cam! He was working at the Enterprise desk but when his coworker had to go on break, he helped us out. He was really helpful and sweet and professional. It's sad that most people don't expect the best customer service anymore, but I got it at Alamo from Cam! Also, the beautiful, African American gal who checked us back at the airport at the Alamo on Sept 3rd at around 2:30pm was also great. I never got her name, but super sweet and friendly. Great experience all the way around! read more

I got a decent price on a medium SUV this week from Alamo. I landed at MSP and had plans to drive to Rochester, then to Ames, back to Rochester, and returning to MSP for the flight home. That came in handy safety wise, as there were 2 instances of winter snowy driving with minimal visibility. I used the Alamo Lindbergh desk and everything from front counter, to car selection, and then return went very well. I always wave insurance, inspect the vehicle carefully, and have had no accident or traffic situations (knock on wood). read more

We arrived late and tired to Minneapolis, MN airport and Fe at the Alamo counter was fabulous. She found found our reservation quickly and really helped us get a "lay of the land" about where we needed to go. We found our way to the garage to get our car and Alaina (maybe Elaina) greeted us as we stepped off the escalator! It was so nice to not have to walk all the way to the booth... she led us to our car and was able to give us a little upgrade! She made sure we safe and comfortable. Excellent service on all counts from these two. Car was a good value, ran well and was clean, too. read more

They find as many ways as possible to make you wait in different lines. You wait in line for 45min because they only have one employee. Then you wait in line to have someone tell you that they don't know where your car is or if they have enough cars. Then you wait in a car line to get out. Then they ask you 10 questions at the gate. It's a total shitshow of an organization. I don't know how they are still in business read more

I just had the best experience at this location. There was one person at the counter and she was being helped (she had a ton of questions, I don't know if she had ever rented a car before) so the manager stepped up to assist me - Juan from Miami. He was so kind and once he realized that I was traveling with two 15 year old boys for a hockey tourney, he suggested a different vehicle that was way more accommodating. He just made my life 100% easier. Great customer service for sure. Lots of times you go to pick up your car and you just kind of "get what you get" but not here. Super service. Highly recommend. read more

I would like to say that this was my first car rental experience and it absolutely amazing Andy helped me Friday night once I landed to MSP . I was a bit nervous. He made the process easy and quick . He was very professional but very friendly and genuinely wanted to make my experience a GOOD experience . He ended up making it amazing and I would not go anywhere. I would recommend this place to all , and the prices compared to other places were also very astonishing to me . I hope I he see him again when I come back to MN just to say thanks again ! If you read this these are the LA ppl with tamales you helped out !! read more

Yesterday my sister in law passed away unexpectedly. I called Alamo customer service to see if maybe we could change our rental reservation and just take the car to our home. The first representative I talked to was professional and informed me that we could do it, but there would be an additional $600 charge to make that change. She did tell me that she was going to send the information to the local Nashville (airport) branch to see if they could wave the charge. I waited several hours and called the customer service again because you cannot find a number for the local branch. Once again the gentleman was very professional and said that he would escalate the case to have them review it and have them contact me. I told him we were in a hurry to be able to go home. He did share with me that the charge was going to get waved so we would be taken care. We just needed the local branch to contact us. Needless to say no one contacted us for the day we ended up finding a flight and made the decision to go that direction since it was after 6pm and figured no one was going to call. They did finally call us a day and a half later. Too little too late. Allegiant Air was great and took care of us right way, no hassle. Really disappointed with Alamo. I get it, it is not there job to take care of us, but a simple phone call of yes or no would have been nice read more

When in Minneapolis last week my daughter and I rented a car for a few days from this airport location. We had made a previous reservation and upon landing in Minnesota headed to the counter to pick up the car. The clerk who served us was pleasant and tried to make conversation. It felt very relaxed and he was very efficient. The price was exactly what we were expecting the process took no more than 8 minutes or so. We were instructed to go outside to select an available car, show our paperwork and we would be all set. Once outside we met with an Alamo agent who once again advised us to go ahead and select the car that we would like and then drive to the exit where we would show our paperwork. We choice a 2018 Chevy Impala as we felt it would be the most comfortable for us since my daughter owns a 2018 Chevy Impala and is quite familiar with all of it's features. After we loaded our luggage into the vehicle and were about to get in a 3rd employee, an older gentlemen walked up. He began to explain the features of the car to us but I advised that we are already quite familiar with the car. He nodded and moved on to the next group of folks with ease. It was perplexing that he was there for this but we wrote it off by saying that is probably his job to walk around and make sure people understand the features of the car they are about to drive away in. The state of the vehicle was almost like new. Only one smudge on the interior of the passenger door that may have gone unnoticed due to the dark coloring of the leather and the dark conditions of the garage. Other than that the car was impeccable and well maintained. Once we drove to the exit, the cashier was easy going and only took a second to verify our licenses and paperwork and we were on our way. Over the years Alamo has been hit or miss with their service and procedures but last week I can only commend them on their service. Side note: The return of the vehicle upon completion of the rental was exactly the same way. . . quick and painless and we were off to catch our departing flights. I will definitely rent again from ALAMO if ever at this location again! read more

Employees were nice but I had issues with even getting a car out of the lot! I was guided to the row of cars in the compact class by an employee; a Hyundai was at the end of the row (there were a bunch of SUVs in in the rest of the compact slots). She asked if it was okay with me and I agreed to take it. I drove the vehicle to the exit booth and was told that the car was on a "mandatory hold" so I had to go back and get another. I backed up and parked it. There weren't any other compact cars and after asking the same employee, was told I could take a midsize because they were out of compacts. I put my belongings in a Camry and drove to the exit. Once again I was told I couldn't take the vehicle because the plates were expired! Again, I backed up and parked it. Tried a 3rd time w/ a Focus and actually made it out of the lot. WHY cars on hold are in spots where customers can pick them is beyond me. This back-and-forth added 30 minutes to what should have taken 5. Not pleased and won't be back. read more

I arrive after a long flight load up my rental vehicle with all my luggage and family's luggage. The moment I try leaving the women at the gate house tells me I can't leave because my vehicle tag is expired? Totally ridiculous why would it take till the moment I'm leaving to figure that out? Then I was forced to stand around for 20 mins before being given another vehicle which they tried to downgrade! Run far and fast from this rental company! The only man who helped was the young manager thank god! read more

Skip the kiosk if you're seeking a short cut. Like every other Alamo kiosk, it doesn't work. The only question is whether it will reject you at the end, not read a drivers license, or just reboot midway through check in. Alamo has better rental prices, and you have to pay with a little time in long lines. Fortunately, the staff moves people along very quickly and efficiently. read more

The rental went well. Tried to push their "insurance and prepaid fuel". After I return the car I get a charge of almost $9 and call to see what it's for. I am told it's for gas. I refueled the car less than 1/4 mile from drop-off. They tell me that they put 2 gallons in and I simply say not possible since I just filled it up. I told customer service that I can pull up my receipt to show the address and time. I'm just going to say watch this crew with regard to additional charges for gas. Just putting this here because it's a shady practice. I don't care about the money, I'm just calling them out on this practice. Very shady Alamo, this must be how you push your prepaid gas huh? read more

Renting from the Alamo is the best kept secret at MSP. Here's why: They have never taken a deposit from my credit card. Ever. That reason alone is enough to use them. Also... You can pretty much pick whatever car you like. Every time I rent, I pick the full size option. They'll try to upsell you at the counter. Don't do it....because when you get your paperwork and head out to the parking garage, someone is going to take a half second glance at your paperwork and point vaguely in the direction of where you can choose. Here's my favorite part. They loosely group the cars. A "full size" rental anywhere else would at best be a Nissan Altima but here?! A full size got me into a fully loaded 2016 Dodge Charger. The last time I picked an SUV out of the fleet of cars they had grouped as full size. Key point being- THEY LET YOU PICK WHATEVER CAR YOU WANT. So great price considering you're basically upgraded a few cars up. Lastly, your drop off - always drop off at Terminal 1 mind you. Yes, you might have to take the tram over so plan accordingly....but when you do drop off, you literally get out and walk away. So, awesome cars to choose from and minimal interaction with the employees- you'll just talk to them at the checkpoints for a couple minutes. Why can't ALL rental places be this amazing?! read more

Horrible customer service. Aaron was so rude and disrespectful to me. I was helping my father check in for his car rental reservation. The reservation was made by me for my parents while they were with me, I used my Costco membership and am also a driver on the car. He was trying to get my father to upgrade even though we said we were happy with what we had. He was trying to get him to prepay for gas rather than get it on his own. I was declining protections that we already had in place through our own insurances. Aaron looked at me and in front of a crowded area of people, loudly said to me, "Could you stop talking and I don't want to talk to you". There was nothing nice about his tone or delivery. I was appalled. He is disrespectful and I'm sorry for anyone else who has to deal with him. read more

This was my first time renting from Alamo. Previously I'd use Hertz, since I had thought the AAA discount was worth it. Not this time, Alamo had the best on airport price - discount or not. Since I had a reservation, check in at the counter took less than five minutes. I pre-booked for one week a midsize car at $232.26 (plus fees and taxes). Walked out the lot and selected a Chevy Cruze. It's always panic time for a few seconds while you quickly learn where the controls are. In this case, I was looking for the key to put in the ignition, but it's key-less, just press a button and tap the break and you're off. The Cruze drove great, and served my transportation needs completely. I had actually used the car for less than a week, and they automatically converted me to a daily rate that saved a few dollars. Lesson learned - always check around for deals rather than stick with the status quo. read more

If you and your partner/spouse are a one-driver household and the non-driver has the payment card, expect some issues. When we went to the Eugene, OR airport they worked with us, but Minneapolis airport had a smarmy agent who rebuffed our desire to speak with his supervisor by saying he would tell us the same thing - that I would have to pay for the insurance on MY card since I was the driver, nevermind that my husband had an ID card that showed he was clearly who he said he was. After we told the agent several times that we just wanted to get the car and leave, he kept asking questions in a tone of voice that implied he was just doing his job but was probably happy to needle us a little bit because of our obvious disdain for his company and it's policies. Whatever the case actually was, he was far from kind or understanding. We didn't say anything, because at that point we just wanted to get as far away from this unpleasant experience as possible and get on with our vacation. We were then directed outside, where a woman was supposed to take care of us. We don't see anyone for a nearly 5 minutes and other people are starting to gather with us; finally, we notice a girl wandering around in the parking lot helping people locate a car for themselves... people who had clearly given up with waiting like we were, smart of them! We'd paid for an economy but she said we'd have to wait as there were none left. She then suggested if my husband was driving we could take a truck (excuse me, like I'm not capable of handling a truck?! - kind of sexist), then we were told we would have to wait even longer while the manager brought us a car. A Chrysler 200 was brought up 10 minutes later, reeking of stale cigarette smell. Yup, this was a car I wanted my nieces in alright! The manager basically just gave us the keys, no real apology for everything that had happened, just a dismissive "this will work for you, yes?" while shoving the keys at me and that was that. That WAS that. We tried to save a bit of money and clearly we were getting what we paid for. I realize I'm talking about renting a car, and that I shouldn't expect to be treated like a queen - but I would at least hope to be treated with courtesy and professionalism and given a decently clean car. We were given none of these things, and that's why I say STEER CLEAR of Alamo. While I'm sure it varies from place to place, if you want to be treated right it seems to me you're better off going elsewhere read more

Alamo added charges of $230.39 for returning my rental at Terminal 2 after picking up at Terminal 1. After calling them, they offered me $115.70. Filing complaints with the Attorney General, Costco and will be contacting the press. read more

It seems I'm destined to just review car rental places. But at least this one isn't in Orlando. I was surprised how far the car rental places felt from the main terminal, but you can't fault anyone for that except the nice folks in the Airport Authority. I mean, you arrive and all the car rental places are lined up--its a veritable buffet of rental agencies. When I walked up, there was only three others in line. Compare that to some other companies and I appreciated the 20 minutes of my life back. However, when I used the Kiosk to bypass the line, it was out of paper and required me to talk to a real human being. Look, I go to MIT. Robots are the future... Give the d*mn machine some paper. I don't care how nice, courteous or professional you are, you're not a robot (the person was all those things, but not a robot). I get out to the cars and the guy let me pick any car out from the row. That was fine as I chose the red one. Getting out was a bit confusing as some lines were closed which required me to butt into the existing line, or loop back around. I did the latter. I really want to give Alamo 4.5 stars, but dock 0.5 for not having cones or something. But in Yelp tradition, I have to round down (because 5* it wasn't). Great overall. No problems, except for the not-robot thing. read more

I made a reservation but there was a long line when I got off the plane. Still I was in my rental within 10 min. I've never gotten my rental that fast even with a reservation with other companies. I'll use nothing but Alamo from now on. read more

Please, if you are a foreigner or an American without a credit card DO NOT(!!!) rent a car with Alamo. My brother got off a 18 hour flight from Sweden late last night, and was denied his PRE-PAID rental because he is Swedish and does not have a credit card. He needed this car because there's a 2 hour drive from the airport to his university. As I said, the rental was already paid for in advance and they even refused to refund him the money. When I called and tried to help out by giving my credit card and information or to at least get the money back, I was told it was not their problem, that they would not issue a refund and then I got hung up on. HORRIBLE!!! read more

Service at the counter was excellent; professional, friendly. Then it fell down. I reserved a Standard class car (driving a long distance, wanted decent gas mileage but additional comfort over Economy). Nope. All out of that class. How is it that I reserve something and show up on time only to not get what I had reserved? The lot worker offered a minivan or a pickup (who rents a pickup at the airport?) I ended up seeing the Chrysler 200 in the Economy section of the lot even though that's what is listed as a Standard according to Alamo. So I took that. The car was clean, full tank of gas but no ice scraper (should have asked for one after seeing Arisona plates, I guess). The check out and check-back-in was smooth and friendly and they did offer to reimburse for the ice scraper I bought. A note on the car: The Chrysler 200 is not very good. Underpowered, worse gas mileage than I expected, zero amenities. I'd have been better going down a class and getting a Ford Escort. read more

If I could give them less than one star I would. The car you pick from is in a dim parking garage and you are able to pick out from the type of vehicle you chose to rent. We wanted a minivan to accommodate our family of 5. We had 3 to choose from. Super disappointed. Husband looks in one and there was spilled liquid in the cup holders so he chose the next one over that seemed decent but as soon as we left the dingy parking garage you could mainly see this vehicle was never cleaned as well. There was food in the cup folders. Spilled coffee that dried and dust all over the dashboard and side paneling. In the 3rd row seating there was a half eaten candy bar, trash and a dead fly in the cup holders we didn't even want to touch anything in the car. I called their 800 number and rep told me to take to the nearest Alamo rental place to exchange. Ummmm...couldn't because there wasn't on our way to our hotel and we had a strict vacation schedule. We for a clean vehicle! Needless to say we had to stop and clean this filthy car ourselves so my family could feel comfortable riding in it for the next 10 days! I will never rent anything from their company again. Worst ever! read more

Made a reservation days ago to pick up a car at midnight after my flight arrived at mpls airport I was surprised to see non of the car rental places were open I called the Alamo and he said that they're closed and I won't be able to pick u till 6 am!!! Now what do I do!!!? This is unacceptable!!! read more

The staff at the desk was very helpful! Then, it got messier as there was nobody really assisting with selecting a car, and explaining the process. To top it off, the toddler (transition) car seat we rented was probably the cheapest, and most mediocre quality the company could have purchased. Will not rent through them again. Too bad. read more

Rented from Alamo MSP a few days ago. We were helped by Brian at the desk. Literally took less than five minutes. We have never had such efficient service from any car rental agency, anywhere. Kudos Brian and Alamo. Remaining employees in the garage were equally efficient and professional. Well done. read more

It's about 1:30am, my husband and I are bleary eyed and seeing mirages of beds inviting us collapse... Bryan, the Alamo night shift soldier just made this the most painless, pleasant rental car check-in I can remember. Thank you, Bryan, you are a gem. read more

I rent cars regularly, but this was the first time with Alamo. The whole pickup and drop-off went very smoothly and we were pleased with the vehicle we got, although it didn't have heated seats which would have been wonderful considering it was Minneapolis and quite cold out (can't remember renting a car without heated seats in at least 10yrs - so that was a disappointing surprise). The biggest surprise came when I received an email with my "final bill" showing I had been charged 55c for refueling plus taxes for a total of 62c. Are you kidding me?? We refueled to the brim at the very closest gas station to the airport. In almost 30yrs of renting cars, I have never been charged for refueling (because I always return it full). Shame on you Alamo! Especially in this time of businesses struggling to keep their heads above water, I cannot believe how foolish you would be to risk losing a customer over 55c!! It won't be forgotten. read more

Super speedy check out and check-in. I had made the reservation on their website, and they provided rates lower than some of the standard travel sites (Orbitz, Expedia). I think probably the slowest part was me picking out the car. I ended up with a Jeep SUV, which I had to drive to Winnipeg, Canada. It was a bit of a bummer that the Jeep did not have Bluetooth capabilities or USB plug, so I ended up getting a USB charger at the local Best Buy. The service was nice, and I would rent from them again. read more

The worst car rental experience ever. They didn't have my reserved and paid-for Cadillac ready. They had no Cadillacs at all. Ended up with a Jeep. Left my jacket in the car upon return. They made me wait almost 2 hours while they "searched" for my jacket, then claimed that the car was out for an oil change. Treated very disrespectfully. Will never rent from Alamo or their related companies again. read more