I've been renting here for years, before it was burned downed and rebuilt. A loyal customer, so I bring a car back after hours yesterday and all of a sudden a damage out of nowhere they are trying to put on me, and NOTHING was wrong with this vehicle when I brought it back they've been lying saying they sent me pictures which by the way I have yet to receive! I have spent soooooo much money with enterprise and for them to pull this BS is heartbreaking. Will be going against whatever claim until my innocence is proven. DO NOT RENT FROM THEM I REPEAT DO NOT RENT FROM THEM THEY ARE RUNNING SCAMS! They started calling me after 9 and have been open since 7 or 7:30 right idea WRONG PERSON! read more

Rented an SUV from here on a recent trip when all cars were sold out across the city. The car they gave me was incredibly nice (Jeep Grand Cherokee hybrid). Service was awesome and friendly, and the price was super reasonable. I definitely would go back here. read more

I had a great experience renting a car with Joe. He was very attentive, patient, and upgraded me to a bigger car free of charge! I was supposed to return the car with 3/4 tank of fuel, but I forgot to stop for gas before returning the car. (Face-palm). Since I was close enough at 1/2 of a tank, Joe marked me down at 3/4. This saved me a lot of time trying to loop around those one-way streets on University to find a gas station, and I was able to go on my way. Joe also very kindly asked if I needed a ride anywhere after returning the car. I didn't need one, but I thought this was a very nice service to offer! My only complaint was that my rental car had a lingering cigarette smell. The cars are supposed to be smoke-free, and perhaps could use a deeper clean before being rented out. Otherwise, a 5-star experience at Enterprise! read more

Getting to rent a car because of an accident is not a fun situation. Ben at the University store, and all of his coworkers were beyond awesome. I recieved quick dependable service. No gimmicks. I did opt into the daily insurance. Just for my piece of mind. Great experience for a not so great reason. read more

Got a vehicle from them when I took my car to Latuff Brothers for repairs. They met me at the shop right on time. Kate, the rep, was very personable and friendly (and was wearing a mask). The rental process was super easy! 5/5 for Shayla, the manager, and her team at University Ave! read more

I wasn't going to say anything, but I received an email asking me to review this location. So here goes. You asked for it: Owning a car is one of the worst investments you can make. I am convinced that if you live in an urban area these days, there are far better ways to get around than owning a car. Personally, I was paying nearly $400/month on a car that started requiring very expensive repairs. Plus maintenance. Plus gas. I knew it was time to let it go. I now use car2go and the metro in combination with my bicycle and Enterprise's awesome weekend deals for longer trips and to get some shopping done. I get more exercise, and don't get stressed out about sitting in traffic when everyone is freaked out by the weather. I also get to read more. Yay. The staff has been FANTASTIC for the most part, and I am extremely grateful this office is near my home. I've worked with Danny a couple of times and he is very efficient, professional and kind. BUT. And this is a BIG but. I was given a car recently that was vey dirty inside and on empty. No biggie. I'm not hard to please. I was just glad to have some wheels. I was a little concerned though, that my rep did not make a note of how stained the upholstery was when he gave it to me, that I would be blamed for it being so stained when I returned it. What I didn't notice was that there was fur all over in the back seat -- which I did not even look at except for putting a microwave a friend gave me into the back seat. Upon returning the car, I was accused not only of having an animal in the car, but lying about it. The rep who checked me in insisted there was no way they would have given me the car in that condition and there was no way whoever cleaned it would have missed it. I will mention here that I do have a 20-year-old cat who hates going anywhere in a car, is not social, and has been in a vehicle *maybe* six times in her entire life, only in a carrier, and has mostly white fur -- see my photos for reference. The fur in this car was black and fairly coarse. I had absolutely no fur on my clothing -- if you have a shedding animal it does not shed selectively. It sheds on EVERYTHING. I am also allergic to dogs. Not severely, but I am allergic. The office manager begrudgingly "pardoned" me this time and told me there would be a flag on my account to look for pet fur because I supposedly left fur in the car. Fine. Whatever, jerk. CLEARLY YOU MADE A MISTAKE. **ADMIT IT!** TALK TO YOUR PEOPLE ABOUT LOOKING MORE CLOSELY WHEN THEY CLEAN OR CHECK A CAR OUT. You're human too. You're not rocket scientists. You make mistakes. Your staff should be reprimanded. NOT ME. The only thing I did wrong was I failed to look more closely at the interior for this. Lesson learned. I will go over the cars I rent in the future like a hawk and insist any flaws are documented. The rep who checked me out kept telling me not to take it personally. How can I not take it personally when you're accusing me of lying? And BOO to you entitled dog people who think your yapping little critter needs to go everywhere with you, including a rental car that you're NOT ALLOWED to have your little precious ride in. You're hurting others by doing this and lying about it. I'm a little sad that what looked like it was going to be a beautiful relationship was soured by this. I'll still use them, but not with so much joy & trust since I now feel like they see their customers as lying scumbags and they refuse to take responsibility for their mistakes. read more

First time I rented a car and not for vacation purposes. I rented while my car was in the shop. I had a very nice gentlemen help me named Jim. I was so surprised with the type of car I was set up with and got it excited I was driving something nice. Overall satisfied with the customer service. Very quick and easy drop off. I would highly recommend enterprise and I will be using them again. read more

The staff at this location is fantastic. They are attentive, professional, efficient and remember your name! I've never had any problems and they have been very helpful when I've needed a car in a pinch. read more

I was having car troubles so needed to get a rental car. It was a really cold day and this location seemed to be exceptionally busy. The phone was constantly ringing and the lobby was full of people. Everyone there handled it very well though. I am impressed with their ability to stay calm and professional. read more

I rented two vehicles from Enterprise. One I rented here which I returned to the airport and another I rented in St. Louis Park and returned here. At the airport they pointed out damage to the underside of the front bumper. I guess the molding underneath (it was a white Ford Focus with over 34,000 miles on it; none of the white body was damaged). I honestly couldn't tell what they were referring to but had to catch a flight. All I know is I didn't hit anything and wasn't in an accident. I couldn't even see the damage when they pointed it out. Now I'm the type of person who would have red-flagged if I did anything. Again, I drove the car very carefully, did not hit anything or get into accidents. You know how I could be so sure I didn't hit anything? Because the tires were so awful on my car that I drove the highways at 40 miles per hour during the Minnesota winter. I repeatedly told them that I didn't do anything but they informed me I was on the hook, since "they had no record of the damage." The woman at the airport said, "Hmm there's not even a scratch or mark on the front bumper." Then I get the bill... $2,973.36!!!!! They had to replace the grill ($566.89), front bumper cover ($410.30), radiator ($261.68), condenser ($183.98), lower engine shield ($147.32) and a host of other things. I was christened into the world of rental car scams. Quick once over on your way out the door and eagle eye upon return. Let's go to rental number two. This time I was smarter (the damage report hadn't come in, or else I wouldn't have rented there). The car I got had damage on the front bumper. I took pictures in advance, got it noted in the paperwork, and felt pretty confident about it. I returned the car to the St. Paul location. End of story right? Nope. I get another damage report in the mail. For the front bumper damage that was noted in the contract. I called them up and they told me, "Oh we didn't have the paperwork so we reported it." Wouldn't you think there is some kind of process where they check the paperwork prior to filing a report????? In short, don't rent here. Don't rent at any Enterprise. Think Enterprise owns National. Don't rent their either. This is clearly a profit center for them. Stay away. If you must rent a car, I recommend the following: - Take pictures of your car (all over) both when you rent it and when you return it. - Even look underneath the car, and take pictures. Same goes for the inside and even the top of the car. - Be aware that they will look it over with a fine tooth comb when you return it. Protect yourself. read more

We hit a deer and needed a rental while our car was being repaired. Our insurance company sent us to Enterprise. The first car, when I got in smelled like someone had been smoking in it and as a non smoker I told Nick that. ( the rental agent helping me) but I drove off in it anyways. Next morning, my daughter got in and she noticed it too. I called that afternoon to make sure that it was on the record and Nick insisted I bring it back to get another car as he didn't want me to not be happy. I went back to exchange it and after a few delays getting a new car, drove off in very nice substitution. Nick was outstanding in his service and needs to be training all in customer service. I returned the car today and who recognized me as we walked in, yes Nick. In and out with another apology in less than 10 minuets. Thank you for such a fantastic experience. read more

I use Enterprise for all my rentals - the team at JFK in NY is outstanding. The crew at St Paul Midway was nice but...car wasn't cleaned out, it was touted as having auto-start (it was -5 outside) but didn't, and the manager said they were too busy to give me a ride (it was a Saturday morning with three staff members there, no other customers, and my destination was 10 minutes away - guess the ads aren't entirely accurate). read more

Crap, I was told one thing, and when I arrive they demanded a second. I later explained that they were the ones to tell me over the phone the first policy, the guy declined of any contact. When I showed my history, they located the individuals name and still declined everything. Basically it was either pay or leave. So I left. Avoid talking to anyone but a manager, they can an throw in curveballs read more

Great friendly service. If going to airport, take a cab or bus. It is 7 miles away. Metro is in front of location but you have to take 1 hour loop downtown and back to get to airport. Also, you save $150 airport tax by dropping off at this location - a tip the Enterprise sales associate gave us. If he had recommended a cab/bus instead of the metro, we would have given 5 stars. read more

Great service, quick rental process, very good experience!

The staff at Enterprise are always very helpful, courteous and efficient. I was picked up, as advertised, and this service is invaluable to me, and will continue to use Enterprise whenever I need a rental. Thank you Enterprise staff! read more

I can't say enough good things about the staff at the Midway Enterprise. They are always friendly, courteous, and professional ! I rent from there regularly and have always had an outstanding experience. read more

Sketchy place. My wife rented a vehicle that was full of small scratches. Girl from Enterprise who looked it over before my wife took the car said it was no big deal--not even worth circling on the pre-check sheet. My wife returned it in the same condition. Two months later I get a bill for $1290 for the scratches that were already there. I've also rented here before. Staff are pretty scammy. You'll have to deal a good amount of hard upsell before leaving the lot, so best to go elsewhere. read more

Pick up and drop off of the vehicle is fast, and painless. Vehicles are always clean, and in top-notch condition.

The staff was very rude and unprofessional. I will never rent from this enterprise ever again. i did not appreciate the prejudice and the poor service i received. I love enterprise but do not rent from this particular one. read more

Bad news: some idiot hit my car and it needed repair. Good news: my insurer (Progressive) did a great job of quickly dealing with it. Great news: the extremely prompt and gracious folks att Enterprise delivered my rental at the same moment I dropped off my car and picked me up there when the car was done even though the weather was bad. Positive experience after a negative experience really helped my attitude! Folks at Midway were prompt, courteous and helpful. read more

The staff was very nice and helpful. I rented a car when my car needed repairs that was supposed to take 2 days, but ended up taking 4 days. The staff here was very accommodating in helping me extend my rental. Would recommend this particular location. read more

Do NOT use this Enterprise. Or beware of their insurance costs, which are PER DAY and not a flat fee. Employees not adequately trained to inform you of the costs. I did not need the insurance and yet was pinged with the "basic" coverage which is $18.99/day and incurred a $200 charge. Even though employees agreed to reimburse part of the costs, the reimbursement never showed up on my credit card (was supposed to take 2-3 business days) and I have called twice today with no response. Terrible customer service. As a graduate student who is also leaving town in a couple days, this is a HUGE inconvenience. Esp. after going through car-repair hell for 10 days while I needed the rental. Disappointing since everyone "sounds" really nice-- no follow through! read more

While we normally have great service with Enterprise, and this in town location helps beat the very high prices of rentals at the airport, this time Enterprise disappointed us. We had reserved a compact car for 10 days. Upon arrival, we were given a Toyota Yaris. Even Toyota classifies the Yaris as a subcompact. Apparently Enterprise disagrees and says it is a "compact." It's not. While we normally don't do any kind of fuel deal (and recommend against it), we essentially bought the full tank. However, our plans changed and we returned the car after 3 days (Fri-Mon) with only 1/4 tank used. One good reason to fill it yourself. Enterprise has a special weekend rate, and we asked about it (since we just had the car for the weekend) and they were unable to give us the rate, since we had reserved it for longer. They did make some price adjustments, however. So while we still will use Enterprise as a whole and this location in particular, they need to use the Manufacturer's designations for the cars they rent to avoid confusion. read more