We actually had a pleasant experience. The car we rented was not available, Ayah upgraded us in a…read morevery timely and professional manner. Ended up with a BMW3, very comfortable ride. Drop off was very smooth and appreciated the help of Ruben. Both of these young men should get a call from their district Manager and told that they did an excellent job helping out two seniors on Jun 09, and June 14, 2026. It is refreshing to have kind and helpful customer service. Thank-you.

Didn't have the car we reserved so they gave us an upgraded car- fair enough but apparently they…read morenever have the car people reserve. They sneaked in an additional driver fee- didn't catch that until too late, they overcharged a ridiculous amount for "prepaid fuel"- the car wouldn't have cost half that amount to fill even if it was on fumes. They charged the wrong card- I had reserved it on a debit card and then they required a credit card to take the car- ended up they charged the wrong card. All in all, careless and not responsible or reliable company. Stick with the big names- Alamo, Enterprise, etc. Never again!

I've used Enterprise a lot in Texas, so it was nice to have that same experience here. First time…read moreat this location and the service was great - friendly, smooth, and easy all around.

I'm glad I came here after reading the mostly positive reviews. Check in / out was a breeze. My…read morerental car was very clean. The employees were all very friendly and polite.

Mohamed fixed me up after my budget car went bad. He had no cars but had me in a returning car…read morewithin the hour!!

Had a great experience with the Shakopee location! They were prompt, professional, and solved my…read moreproblem of needing a rental while my car was being repaired. I give them high marks!

I couldn't have been happier with my corporate rental through the Shakopee Enterprise. They were…read moregreat to work with overall, but also went the extra mile and drove me home at the end of my rental (right at closing time nonetheless) so my wife and 3-month old wouldn't have to get bundled up and come get me in the midst of a mild winter storm. Really appreciated working with you guys and will strongly recommend to everyone else every chance I get!! :)

Hertz, in particular, and car rental agencies, in general have NO idea the bind they put customers…read morein, when they assess CRAZY debit card amounts. it punitive, and abusive. Tje only thing worse than the aggressive money grab is the HORRIBLE customer service. They smile in your face, when you are laying money down, are SLIMEY, in the underhanded way they slide by the additional $500.00 on a $400.00 2-day rental ($900.00 of YOUR money you can't access) and THEN, trying to get in touch with a live person for explanation is an automated, 3rd level of hell, viscous loop. I HATE HERTZ!!!!!

I've been renting from this Hertz location for the past 3 years, anywhere from 2-3 times per year…read more We have always had good service and good luck with the rentals. I always purchase the tank of gas directly from them, as it's much cheaper than what the gas stations offer. Whenever renting from this location, it has always been my fiancee and I that rent the car. I was a bit shocked when I saw the receipt after returning the rental, as I noticed there was an $80.00 charge added for listing my fiancee as an additional driver. Never in the past have I ever been charged this fee, as I have always been told that as long as they have his driver's license on file, he is covered. The individual who waited on us was not the man that we usually deal with, so this was upsetting.

Our rental at a different company fell through...and I called Avis in Roseville, MN on short…read morenotice, looking for a vehicle to fit 5 adults and their baggage for an out-of-state drive. I also needed to be able to park our own car at Avis until our return a week later. The agent who assisted me during the call on the afternoon of June 13, 2025--I believe his name is "Eddie" (but unfortunately lost the note where I wrote it down!)--was so very kind, patient, helpful and reassuring. And then he also was there the morning of our pickup on June 15th. Everything went so smoothly and the Ford Explorer was just what we needed to make our journey so comfortable. It was a difficult week visiting two ill family members, and Eddie's helpfulness and the ease of the rental process were appreciated more than he might know. I hope someone from the corporate office will make sure to recognize him for his excellent service. This experience has increased my loyalty to Avis. FYI, this location also provides service for Budget car rental.

Reserved a car weeks ago. Confirmed on June 11 for fast rental…read moreNo cars available when we got there. Multiple people waiting. I was told no cars available from any place

My car was in a nearby body shop for a few days getting repairs, so I headed over to this…read moreEnterprise location for a rental! The space itself is quaint, but checks the box for what is needed! I didn't have rental coverage from my insurance during the repairs, but the staff here ensured that I got a good deal and paid a reasonable price! I appreciated that they let me have a flexible rental window, since the repair shop didn't give me a timeline for repairs. I was given the option of a few different size cars and SUVs to choose from, and landed on a midsized SUV. Car was clean, operated well, and the check in/out process was very smooth. I would come back here again to rent a car, although I hope not for the same reasons ;) it was also VERY nice to be able to picked up and dropped off at the repair shop, the best perk to choosing Enterprise! Saved me a LONG, COLD walk or short Uber drive!

Please help me give a round of applause to Nick! I stopped in for another special trip to Minnesota…read more(celebration of my daughter's college graduation) and my experience was made even the better by having the privilege of being assisted by Nick! He was so friendly and professional, able to answer all of our questions, and quickly got us on the road without any delays. I continue to be impressed with the staff here at Apple Valley. Keep up the great work guys! And I will continue to be a loyal customer to enterprise because of representatives like Nick! Thanks again.

Unfortunately, for this business, I have to give it a very low rating. I rented a vehicle for three…read moredays and picked it up from the Minneapolis Minnesota airport. They told me what my initial charge was, and they held that as a pending charge in my bank account as I used my debit card. When I returned the car, they charged an extra dollar and $.30 I think for the gas difference as they had given me an estimate of what it would be and I elected to pay an extra fee for them to gas it up for me. No harm no foul right they already told me upfront so I told them go ahead and charge The additional dollar and $.30 but here's where things went downhill. The initial pending charge of $279 is still pending from my bank. Once I returned the vehicle and they charged me an extra $1.30 so they pulled $280.30 from my bank account but here the thing: the initial $279 is still pending. It has been a week and a half since I have returned the vehicle and they told me I will not get it back until 10 full business days from the date that I returned the vehicle. So they will be able to hold my initial charge $279 for a total of 17 days. I cannot access my own money in my bank account and my bank cannot cancel the charge since it's not an actual charge and still just sitting there pending. So basically they are withholding my money from me and I cannot do anything about it and neither can my bank. The people at Enterprise were perfectly friendly and the car drove perfectly well but the company policy of holding the initial fee for up to 10 business days is for what exactly?? Terrible policy. I recommend you try a different company that doesn't do this to their customers.

Outstanding customer service all my needs and answers were made. Will be back soon to rent another…read morevehicle. Thank You

Guy at the front is super friendly. Quick services nice cars.Good location for downtown locals.read more

Horrible! Regardless of our reservation...and 100 other customers with reservations...we had to…read morewait over three hours for a car as they had none available. So annoying, frustrating and unacceptable. This was at the Minneapolis St. Paul airport location.