Cristopher helped me find a vehicle and it was the easiest experience ever. He was very helpful and…read morenot pushy like they would be at a dealership. He was patient and kind 10/10 customer service

May 18, 2026 - May 26, 2026 I rented a vehicle from…read moreEnterprise on Lakeside Dr and it was a terrible experience. First, the technician stated they only had about six vehicles on the lot for rent, even though there were many cars sitting on the lot. Secondly, He said most of those cars were for sale. Third, since I did not pre-arrange a rental, they only had one vehicle left on the lot for rent. Those cars rented for about $55 a day, but I saw on the internet, a panel truck rents for $117 a week, but I was told there were no panel trucks available. Next, I was given a 2026 VW TAOS. After receiving the vehicle, I was not given instructions on how to operate anything inside the car. Then, before I drove off the lot, I asked the technician, "How do I adjust the seat"? He showed me how to adjust the seat and I departed from the lot. After driving a little while, I could not see out of the side mirrors and I stopped at another Enterprise office and was given instructions on how to operate the mirrors. Finally, it was time to fill the gas tank! I had no clue! I looked on the leftside, a little by the door side, on the side where most gas levers are located, but unfortunately there was no gas lever. I panicked. I stopped at an HEB grocery store gas station and I had to ask a strange man to help me locate the gas tank lever. He didn't know where it was either, but he said unlock the vehicle and he pushed on the gas tank door and it opened. And lastly, the front passenger door was broken and would not open from the inside. My passenger pressed the unlock/lock button and the passenger door still would not open. I had to get out of the drivers seat, go around the car and open the passenger door. I was not informed the passenger door was broken. RECOMMENDATION: The technicians need to ask the drivers if they know where the most important functions of the inside are to operate the vehicle, such as seat adjustment, mirror adjustments, radio function if you want to connect your phone to use the navigation system and allow hands free phone calls and above all, the gas tank operation!!!

We rented the car for a week. The young lady was very friendly and service picking up our car was…read morefast. It's a new staff under the same mgmt of Marlene. The ONLY problem was that the horn didn't work at all. The young man Carson that I dropped the car off to on Saturday morning at 10:00 was very friendly and fast. Great job guys !

I travel to SA every year and my choice to rent is here. I am a Silver Member; but, I have found…read moremyself in a pickle the last couple of times. Calissa Vazquez was extremely helpful in jumping through hoops to provide a vehicle for my in town travels. I can always rely on this Enterprise team for exemplary service.

Rented an "intermediate SUV: comparable to a Ford Edge" for a week from this Avis location, via…read moreCostco Travel {{which is an *amazing* deal, by the way! Much better, even than the Avis Extra Special Triple Dog Diamond Secret Squirrel Society member cost... Unlimited miles, extra drivers are free, and *all* costs/fees are included in the price you compare/quote/reserve for yourself at costcotravel.com (if you're a Costco member)(and, ProTip, Costco membership is 110% worth the cost based on just the rental car benefit alone) }} Annnnnyway.... Rented the "intermediate SUV: similar to Ford Edge" because we we're taking an epic MidWest road trip to see Pearl Jam at Wrigley Field and buy alllll the beers to bring home. Clerk, who is -at best- impersonable and needs a crash course in How to Win Friends and Be a Decent Specimen of Humanity (but frankly... He was a total dink lol) seems completely aghast when I ask if we're getting the Ford Flex... "(Sarcastic huff) THAT is a 7-passenger vehicle. Absolutely not." Oh. OK then. Cool. So we're getting that Explorer over there then? "(Superindignant sigh). You mean the (raised eyebrow. Now speaks in italics) FULL SIZE suv? No. You rented the "intermediate", no? You're getting the (small. basic) Mitsubishi Outlander out there in the lot. (And you know it took all of his restraint to hold back the "...peasant" that he was thinking, haha. Jerk!) Whompsville! The Outlander (in general. As a model of vehicle) turns out to be an OKish vehicle... comfy, if not luxurious, size-wize. Pretty good power. Interior lighting suuuuuucks, though. Not a dream vehicle, but it works. I guess. This particular Outlander, however, smelled like an ashtray. BAD. We noticed before we even got the 2 miles home with it that it smelled heinous. But, in excitement to get our luggage loaded and get the road party started, we opted not to try and deal with Jerky McJerkface to swap it out. °We get our stuff loaded, set aside a previous renter's iPad that was left behind - to address when we get home - and hit the road (squeeee!! Eddie Vedder time!!) °5 miles in we have to stop at an HEB for Febreze and some air freshener vent clips, as the stale cigarette smell is SO strong that it's headache-inducing. Spend the next 14 hours spritzing and singning "Febreze on down, Febreze on down, the rooooad" hehe. Fast forward 2 concerts, 6 days, 6 states, 15 breweries, 3300 adventure-filled miles. We're home. Car still reeks. :( I'm kinda miffed - REALLY miffed, actually - that they don't have a drop box for the keys or any way to return a vehicle outside of the location business hours. So now I have to get up *before* work in the morning - and we all know how "fun" the first work-morning after vacay is (insert my own sarcastic eyeroll HERE) - and return this car when it's convenient for THEM. Ugh! Funny story...I did call the iPad-owner to arrange its return. That very nice man is still traveling. In a different rental car. HE had been wise enough to swap the Ashtraylander virtually immediately for a fresh-smelling vehicle before his trip got started. -- so Avis just took that complaint-car back from him and handed right back out to the next unsuspecting person - me - that came along, with zero compunction or cleaning or frigs given. So much for the always-threatened $250 smokers cleaning fee, amirite??

DO NOT RENT FROM THIS HORRIBLE COMPANY!! My friend broke his foot NOT related to a car accident…read more(surgery out of hospital trying to figure out next steps now that driving isn't an option), THE CUSTOMER SERVICE PERSON SAID CALL 911 AND HUNG UP. He wasn't in a car accident and said it 3 times before she hung up on him. Called back, went straight to a supervisor at this point after navigating their incredibly complicated phone system. The supervisor then told him/us it would be $400+ to have the vehicle towed back and early termination fees. Again, he didn't hurt their car, he got hurt in a training accident. Don't rent from this corrupt company.

No issues with Hertz. Jakob and another representative were helpful and professional. Provided…read moreinformation that I needed and a nice rental while my car is being fixed. Easy process and out the door. Thank you both so very much. I would definitely recommend.

If I could give a zero rating, I would! Reserved a truck to move some furniture - showed up at the…read moreappointment - no trucks/ no cars. I stood in line and watched as they told every person that they had nothing for them. When I asked how they allow reservations when they know they have no inventory, they lady responded, "We let EVERYONE reserve. We just assume not everyone will show up. I'm sorry ". Terrible customer service! If they answer then they will just place you on hold for 30+ minutes and disconnect. If they offer to call you back. They will not call. I will never attempt to rent from HERTZ again

Quite literally the worst Enterprise in Round Rock. Slow is how I would describe the employees on a…read moregood day. On most days things move at such a glacial pace I grew grey hairs waiting here. They all have horrible attitudes and are completely dismissive to the growing line of people waiting for their car. You'd be better off Ubering or going to a different location. This place is asking to be shut down.

I would like to address a few concerns regarding my recent car rental experience. Firstly, I expect…read moreto have the vehicle I originally requested. If that car is unavailable, I do not want to be charged extra for a vehicle I did not ask for, nor do I want suggestions for a smaller vehicle that does not meet my needs. When I initially received mid size SUV, the radio and screen were not functional. I believe I should have received a discount for this inconvenience, especially since the alternative vehicle was not clean/washed. However, due to my urgency, I accepted it. I also noticed that I was charged extra for fuel without my consent. I prefer to refuel the car myself and did so at the exact level that was given to me (3/4 of a tank). Despite these issues during my visit on 4/4, at the St. Mary's location, I appreciate the flexibility I was given to change my return date to a different location without extra charges. The pros were that picking up the vehicle was quick and there wasn't a long line.

My husband and I decided to rent a car from Alamo Rent A Car for our trip to San Antonio. We got a…read moregreat price of $50 a day! This turned out to be so much cheaper than taking an Uber and we had the freedom to explore and go places whenever we wanted. The counter where we picked up our rental car was slow and there were three separate lines that went to the same counter. This ended up causing a lot of confusion and frustration. The car drop-off was very easy and took only a few minutes. We got to choose from a variety of cars. The reservation matched the car that we drove off in. The car was clean and comfortable. I would rent from Alamo Rent A Car again.

Enthusiastic helpful service at the desk. Short wait time. Complimentary upgrade to their biggest…read moresuv and it was gorgeous! We booked for my bachelorette party so we were thrilled to find out this was a white suv. How perfect. Easy to turn the car back in. Forgot to fill it up so that was my mistake! Would rent with them again. Beautiful cats. Great service.

Terrible experience with Avis Car Sales in San Antonio. They…read moresold me a truck (Mazda CX-30) that started having issues just one week after I bought it--the battery died. Two months later, it lost power again and had to be towed. Now it's in the shop again and they still don't know what's wrong with it. They sell cars that have already been in accidents but don't report it to insurance companies. They just fix them up themselves and sell them at very high prices. It's dishonest and unfair to customers. The older man with the last name Ford even got upset with me just for asking too many questions. Deep down, I had a bad feeling--but I went ahead and bought it anyway. I regret it so much. Don't make the same mistake I did.

Joseph was excellent in his customer service this morning. I did not have a reservation but ended…read moreup needing a rental for the week after my own vehicle unexpectedly had to be left at the repair shop. I walked in, and he was able to assist me immediately. I was in and out of there in less than 30 minutes with my rental. I would highly recommend this location to my friends and family, and I will tell them to ask for Joseph!

Originally picked up my car from the airport via Payless and was kind of curious as to why I was…read moreinside an Avis for the transaction. Two days later, business had me running late to get the rental returned. I knew I was not going to make it to the airport location, so I called this Avis since I remembered where I originally rented from. Thankfully, a nice lady by the name of Stormy was able to assist me. Not knowing where to go, she guided me on the phone and made sure I got to her location safe and most on all, on time! Keep up the customer service, thanks again!

Do not rent from this avis. Had a reservation cancelled by some sort of accident online. Got told…read moreoh well we are keeping your $150 dollars and no your reservation can't be uncanceled even though it was never cancelled to begin with . We're out a cancellation fee of $150 and we had to go and rent a vehicle through another company so we wouldn't get screwed again. 09624226us3