Had a great experience with this location. They picked me up from the collision center, got me in a…read morevehicle within 30 minutes, and when the collision center informed me too late in the day that my car was ready, they worked with my insurance and got me covered to keep it one more day. The best part I really appreciate was the follow up call that just let me know I don't have a balance, the car was returned in good condition, and he asked how my experience was. It felt very genuine so I can confidently recommend this location for your rental car needs.

May 18, 2026 - May 26, 2026 I rented a vehicle from…read moreEnterprise on Lakeside Dr and it was a terrible experience. First, the technician stated they only had about six vehicles on the lot for rent, even though there were many cars sitting on the lot. Secondly, He said most of those cars were for sale. Third, since I did not pre-arrange a rental, they only had one vehicle left on the lot for rent. Those cars rented for about $55 a day, but I saw on the internet, a panel truck rents for $117 a week, but I was told there were no panel trucks available. Next, I was given a 2026 VW TAOS. After receiving the vehicle, I was not given instructions on how to operate anything inside the car. Then, before I drove off the lot, I asked the technician, "How do I adjust the seat"? He showed me how to adjust the seat and I departed from the lot. After driving a little while, I could not see out of the side mirrors and I stopped at another Enterprise office and was given instructions on how to operate the mirrors. Finally, it was time to fill the gas tank! I had no clue! I looked on the leftside, a little by the door side, on the side where most gas levers are located, but unfortunately there was no gas lever. I panicked. I stopped at an HEB grocery store gas station and I had to ask a strange man to help me locate the gas tank lever. He didn't know where it was either, but he said unlock the vehicle and he pushed on the gas tank door and it opened. And lastly, the front passenger door was broken and would not open from the inside. My passenger pressed the unlock/lock button and the passenger door still would not open. I had to get out of the drivers seat, go around the car and open the passenger door. I was not informed the passenger door was broken. RECOMMENDATION: The technicians need to ask the drivers if they know where the most important functions of the inside are to operate the vehicle, such as seat adjustment, mirror adjustments, radio function if you want to connect your phone to use the navigation system and allow hands free phone calls and above all, the gas tank operation!!!

We rented the car for a week. The young lady was very friendly and service picking up our car was…read morefast. It's a new staff under the same mgmt of Marlene. The ONLY problem was that the horn didn't work at all. The young man Carson that I dropped the car off to on Saturday morning at 10:00 was very friendly and fast. Great job guys !

I travel to SA every year and my choice to rent is here. I am a Silver Member; but, I have found…read moremyself in a pickle the last couple of times. Calissa Vazquez was extremely helpful in jumping through hoops to provide a vehicle for my in town travels. I can always rely on this Enterprise team for exemplary service.

I went to rent a car from Avis Bandera and I got the car it was a little complicated but i still…read moremanaged to get it, unfortunately Paul is not there anymore, he was a good agent very easygoing never complained always did his job. *Bring back Paul.

So...There was nobody there?…read more We get there hopping this place is better than Hertz and...there is not even an ant in the place. Just some basic elevator music and ourselves.

No issues with Hertz. Jakob and another representative were helpful and professional. Provided…read moreinformation that I needed and a nice rental while my car is being fixed. Easy process and out the door. Thank you both so very much. I would definitely recommend.

If I could give a zero rating, I would! Reserved a truck to move some furniture - showed up at the…read moreappointment - no trucks/ no cars. I stood in line and watched as they told every person that they had nothing for them. When I asked how they allow reservations when they know they have no inventory, they lady responded, "We let EVERYONE reserve. We just assume not everyone will show up. I'm sorry ". Terrible customer service! If they answer then they will just place you on hold for 30+ minutes and disconnect. If they offer to call you back. They will not call. I will never attempt to rent from HERTZ again

We were visiting from out of town for suns vs spurs game. We didn't realize the game was to be…read moreplayed in Austin. We looked at uber but it was $116 one way. So I looked on enterprise since they have always been helpful and it was $57 for a small suv. Once booked, I got a call from Gene Mendoza. He stated there were no small SUV's available, but not to worry they had two options and I would get the same rate. Gene and his team greeted us upon arrival and made all the paperwork go smooth and quick.

Quite literally the worst Enterprise in Round Rock. Slow is how I would describe the employees on a…read moregood day. On most days things move at such a glacial pace I grew grey hairs waiting here. They all have horrible attitudes and are completely dismissive to the growing line of people waiting for their car. You'd be better off Ubering or going to a different location. This place is asking to be shut down.

My husband and I decided to rent a car from Alamo Rent A Car for our trip to San Antonio. We got a…read moregreat price of $50 a day! This turned out to be so much cheaper than taking an Uber and we had the freedom to explore and go places whenever we wanted. The counter where we picked up our rental car was slow and there were three separate lines that went to the same counter. This ended up causing a lot of confusion and frustration. The car drop-off was very easy and took only a few minutes. We got to choose from a variety of cars. The reservation matched the car that we drove off in. The car was clean and comfortable. I would rent from Alamo Rent A Car again.

Everyone was wonderful. Loved the vehicle except for the door that covers the gas cap. It popped…read moreright off onto the ground when it opened.

Joseph was excellent in his customer service this morning. I did not have a reservation but ended…read moreup needing a rental for the week after my own vehicle unexpectedly had to be left at the repair shop. I walked in, and he was able to assist me immediately. I was in and out of there in less than 30 minutes with my rental. I would highly recommend this location to my friends and family, and I will tell them to ask for Joseph!

Terrible experience with Avis Car Sales in San Antonio. They…read moresold me a truck (Mazda CX-30) that started having issues just one week after I bought it--the battery died. Two months later, it lost power again and had to be towed. Now it's in the shop again and they still don't know what's wrong with it. They sell cars that have already been in accidents but don't report it to insurance companies. They just fix them up themselves and sell them at very high prices. It's dishonest and unfair to customers. The older man with the last name Ford even got upset with me just for asking too many questions. Deep down, I had a bad feeling--but I went ahead and bought it anyway. I regret it so much. Don't make the same mistake I did.

Originally picked up my car from the airport via Payless and was kind of curious as to why I was…read moreinside an Avis for the transaction. Two days later, business had me running late to get the rental returned. I knew I was not going to make it to the airport location, so I called this Avis since I remembered where I originally rented from. Thankfully, a nice lady by the name of Stormy was able to assist me. Not knowing where to go, she guided me on the phone and made sure I got to her location safe and most on all, on time! Keep up the customer service, thanks again!

Do not rent from this avis. Had a reservation cancelled by some sort of accident online. Got told…read moreoh well we are keeping your $150 dollars and no your reservation can't be uncanceled even though it was never cancelled to begin with . We're out a cancellation fee of $150 and we had to go and rent a vehicle through another company so we wouldn't get screwed again. 09624226us3