I had reserved a vehicle weeks in advanced. The morning we showed up we waited until it opened,…read morewhich was supposed to be at 7:30am. we waited 10 mins after and still nothing so we called. Waited and waited. The person didn't arrive until 8am. We were late because before our trip we still needed to drop off our kids at school. The lady there gave us the wrong type of vehicle first time, second time tried to give us a jeep until we noticed a big size crack on windshield, So then she comes outside to check on another vehicle herself and drive it around. Instead of getting a standard size vehicle we got a small suv, because it was the only other vehicle that was clean. How do you not know you have reservations coming up with the vehicle being requested. I would never go back to this rental location or company. I did see the reviews but it was close to us and thought I should it give it a shot. This location should just be closed down, especially if they can't hire people that can be on top of things with this type of job. Do not rent from this place.

Could be cleaner but staff very friendly and helpful Driver…read moreto pick up is nice guy but he smells bad and probably doubles as the car washer Busy but they handled the crowd well. Professional Had prob with the first car and they exchanged it right away without any problems

Couldn't have had a worse encounter. We approached and before we could even finish our sentence…read moreasking if they could honor a school teacher discount (which they had already honored a year prior) the older lady employee was already saying literally "no." She just kept saying no to everything with a condescending tone. Then the manager lady stepped in saying oh yeah we can honor that, and then tried charging double the rate we got the year prior. Along with many discouraging remarks about why my credit cards weren't working (it's an airport, im obviously not local and my cards needed a simple travel clearance.) While clearing up my cards on the phone, she sneeringly told me to go try a competitor. So I did! I walked 50 feet over to Hertz and was treated with SO MUCH RESPECT AND KINDNESS. Night and day difference. Same card, same discount, driving away happy 10 minutes later. As I was walking out to the Hertz lot, I overheard these Enterprise ignorami asking their next prospect if they had any "pay stubs" proving their employment! Wouldn't be surprised if they're asking people for income tax history as well. I'll conclude with this: The manager of Enterprise calls me the next day asking if I took one of their cars, because they made a reservation for me but didn't see a car attached to my name. So, not only are they so incompetent that they are turning away customers, they don't even know who's taking cars off their lot. Go to Hertz!

Quite literally the worst Enterprise in Round Rock. Slow is how I would describe the employees on a…read moregood day. On most days things move at such a glacial pace I grew grey hairs waiting here. They all have horrible attitudes and are completely dismissive to the growing line of people waiting for their car. You'd be better off Ubering or going to a different location. This place is asking to be shut down.

I would like to address a few concerns regarding my recent car rental experience. Firstly, I expect…read moreto have the vehicle I originally requested. If that car is unavailable, I do not want to be charged extra for a vehicle I did not ask for, nor do I want suggestions for a smaller vehicle that does not meet my needs. When I initially received mid size SUV, the radio and screen were not functional. I believe I should have received a discount for this inconvenience, especially since the alternative vehicle was not clean/washed. However, due to my urgency, I accepted it. I also noticed that I was charged extra for fuel without my consent. I prefer to refuel the car myself and did so at the exact level that was given to me (3/4 of a tank). Despite these issues during my visit on 4/4, at the St. Mary's location, I appreciate the flexibility I was given to change my return date to a different location without extra charges. The pros were that picking up the vehicle was quick and there wasn't a long line.

Mark helped out with my families rental. I noticed he was the only one working with a mass amount…read moreof people, calling in and in line. Props to this guy. Give this man a raise!

DO NOT RENT FROM THIS HORRIBLE COMPANY!! My friend broke his foot NOT related to a car accident…read more(surgery out of hospital trying to figure out next steps now that driving isn't an option), THE CUSTOMER SERVICE PERSON SAID CALL 911 AND HUNG UP. He wasn't in a car accident and said it 3 times before she hung up on him. Called back, went straight to a supervisor at this point after navigating their incredibly complicated phone system. The supervisor then told him/us it would be $400+ to have the vehicle towed back and early termination fees. Again, he didn't hurt their car, he got hurt in a training accident. Don't rent from this corrupt company.

They will let you reserve cars that aren't available. When I got there after making a reservation…read morethey had no cars available not only that I was informed they had no cars for multiple people coming the same day who made a reservation 2 months ago who were likely reserved as part of their vacation. Certainly would not want to make plans depending on them.

Big shout out customer service provided by Jalen. He provided us all the answers we needed,…read moreexplained everything throughly and very pleasant during this whole process.

Terrible experience with car leaked all the oil after one day. Hertz service picked up the car and…read moreI did not get a replacement car. Was charged for the full week rate and only drove the car one day. The attendant would not address the issue for charge. This is the worst consumer service. Frustrated consumer!

This is by far the worst customer experience I have ever had. I booked a full-size car online and…read morepaid for the extra vehicle coverage through Expedia. When arrived at the rental agency, I waited in line to pick up the car with a wait time of about 20 minutes. After waiting patiently for service, I was told that they rarely have enough vehicles to make it through a day by the representative. The rep was talking to a lady that was waiting on her vehicle to arrive and discussed how they make sure that frequent customers are prioritized, and everyone is turned away when they run out. There is no sympathy for the consumer. They had a vehicle to offer but advised me that in order to get it I would have to upgrade to a higher cost vehicle. She also told me that the extra fee I paid (100$) for vehicle coverage at Expedia would not be accepted and really didn't help. I spent 35$ in Lyft fees and ended up being turned away. If you attempt to call in and complain, you are on a permanent hold. I'm not sure how they stay in business. Of course, once you pass the check in time for a reservation, you can no longer cancel the extra fees paid for vehicle coverage. Stay clear of this company.

It was a very good deal I did the 9.99 dollar a day for the weekend and they were very nice. I was…read morevery confused I've rented several times both using my insurance to rent and renting on my own and I have never been charged a 200 dollar deposit just to rent. Its always been 50 no matter if i used my insurance or not. Fortunately I had the money and it was returned within 24 hours for returning the car. Im just confused as to why Ive never been charged that amount of money. The guys in Enterprise were super nice and very knowledgable, I will definatley rent from them again, I just wish if it was a 200 dollar down payment it would be clearly stated when I am reserving the car online.

horrible customer service! vehicle was very uncomfortable to drive and brought this to the…read moreattention of the store the day after pick up. I was told it should be fine after the employee drove it around the parking lot and don't worry even with me being uncomfortable driving it. wont be using this store again!