I had reserved a vehicle weeks in advanced. The morning we showed up we waited until it opened,…read morewhich was supposed to be at 7:30am. we waited 10 mins after and still nothing so we called. Waited and waited. The person didn't arrive until 8am. We were late because before our trip we still needed to drop off our kids at school. The lady there gave us the wrong type of vehicle first time, second time tried to give us a jeep until we noticed a big size crack on windshield, So then she comes outside to check on another vehicle herself and drive it around. Instead of getting a standard size vehicle we got a small suv, because it was the only other vehicle that was clean. How do you not know you have reservations coming up with the vehicle being requested. I would never go back to this rental location or company. I did see the reviews but it was close to us and thought I should it give it a shot. This location should just be closed down, especially if they can't hire people that can be on top of things with this type of job. Do not rent from this place.

Could be cleaner but staff very friendly and helpful Driver…read moreto pick up is nice guy but he smells bad and probably doubles as the car washer Busy but they handled the crowd well. Professional Had prob with the first car and they exchanged it right away without any problems

Couldn't have had a worse encounter. We approached and before we could even finish our sentence…read moreasking if they could honor a school teacher discount (which they had already honored a year prior) the older lady employee was already saying literally "no." She just kept saying no to everything with a condescending tone. Then the manager lady stepped in saying oh yeah we can honor that, and then tried charging double the rate we got the year prior. Along with many discouraging remarks about why my credit cards weren't working (it's an airport, im obviously not local and my cards needed a simple travel clearance.) While clearing up my cards on the phone, she sneeringly told me to go try a competitor. So I did! I walked 50 feet over to Hertz and was treated with SO MUCH RESPECT AND KINDNESS. Night and day difference. Same card, same discount, driving away happy 10 minutes later. As I was walking out to the Hertz lot, I overheard these Enterprise ignorami asking their next prospect if they had any "pay stubs" proving their employment! Wouldn't be surprised if they're asking people for income tax history as well. I'll conclude with this: The manager of Enterprise calls me the next day asking if I took one of their cars, because they made a reservation for me but didn't see a car attached to my name. So, not only are they so incompetent that they are turning away customers, they don't even know who's taking cars off their lot. Go to Hertz!

We were visiting from out of town for suns vs spurs game. We didn't realize the game was to be…read moreplayed in Austin. We looked at uber but it was $116 one way. So I looked on enterprise since they have always been helpful and it was $57 for a small suv. Once booked, I got a call from Gene Mendoza. He stated there were no small SUV's available, but not to worry they had two options and I would get the same rate. Gene and his team greeted us upon arrival and made all the paperwork go smooth and quick.

Quite literally the worst Enterprise in Round Rock. Slow is how I would describe the employees on a…read moregood day. On most days things move at such a glacial pace I grew grey hairs waiting here. They all have horrible attitudes and are completely dismissive to the growing line of people waiting for their car. You'd be better off Ubering or going to a different location. This place is asking to be shut down.

Mark helped out with my families rental. I noticed he was the only one working with a mass amount…read moreof people, calling in and in line. Props to this guy. Give this man a raise!

First of all with Avis they send you email and email of free up grade, 25% off. So, i order a car…read moreonline, i download the app so I can just get the car. But, the app that it heavily suggested for me to download didn't have my reservation. So when we got to San Antonio the agent tells me that he can't find my reservation that i have already paid for. Buttery credited it back and charged me an extra $100 for the same reservation and also double charged my credit card. When calling in they say there is nothing we can do. So I am doing what I can, I disputed the charge on my credit card and also took off the app because why use something that is broken. So what out everyone for Avis they will try to steal your money

They will let you reserve cars that aren't available. When I got there after making a reservation…read morethey had no cars available not only that I was informed they had no cars for multiple people coming the same day who made a reservation 2 months ago who were likely reserved as part of their vacation. Certainly would not want to make plans depending on them.

Worst car rental experience of my life. If you're contemplating renting with hertz, thrifty or…read moredollar DO NOT do it. Picked up the vehicle it was dirty inside and out and they said they weren't able to even wash the outside. Looked like someone spilt a milkshake in the back and there were ants all over the inside of the car. Not to mention one of the tires went flat within 30 minutes of getting it. No one answered at the pick up location in Katy so I give the choice to drive the car all the way to Houston airport or Austin... I was headed to San Antonio. Finally got them to allow me pick up a new car in San Antonio. This is after of course waiting to get a spare tire put on and taking it to a maintenance shop so they can patch the tire. Get to San Antonio and they wouldn't take the vehicle. Stating I took it to an unauthorized dealer and they have no record of me getting a new car. Had to spend a bunch of time on the phone with customer service then the airport location finally got everything they needed and apologized and said I o longer owed all the additions they were previously going to charge me. New car was great (so I thought) it was at least clean on the inside and out however the next day again a flat tire. Because it was drivable they have me go to another shop. It took forever for maintenance to approve the transaction then the Hertz maintenance worker asked if I had time to get a complete inspection, oil change and a few other things done on the vehicle since I was there. WTF ... I'm like am I on Hertz payroll now? Am I getting paid for this or at least a discount or a free rental since I'm now spending more than half my vacation getting their vehicles fixed... nope nothing. Worst ever. This is now the third time renting with a hertz and each time has been horrible. And each time has resulted in me having to pick up another vehicle out of my way. Third time is NOT a charm. I've rented so many times with enterprise and have never had this experience. Worst part went to drop it off. Was told that they are closed because the person went home early then a random valet dude was like I'll drive it below with the rest of the hertz vehicles... WTF ... no I need to tell them about this experience. Someone ends up coming back after being on the phone forever. He says he's going to give me a discount but didn't. Charged me exactly the same. I will NEVER deal with Hertz again but especially their Katy, San Antonio airport or San Antonio downtown Marriott location. They are all trash. I'm surprised Marriott lets that trash take space in their building. If you want an unsafe vehicle that's dirty and tires that have no air or get flat quick and a place that has poor customer service make sure to hit up those locations - they specialize in it!

Terrible experience with car leaked all the oil after one day. Hertz service picked up the car and…read moreI did not get a replacement car. Was charged for the full week rate and only drove the car one day. The attendant would not address the issue for charge. This is the worst consumer service. Frustrated consumer!

This is by far the worst customer experience I have ever had. I booked a full-size car online and…read morepaid for the extra vehicle coverage through Expedia. When arrived at the rental agency, I waited in line to pick up the car with a wait time of about 20 minutes. After waiting patiently for service, I was told that they rarely have enough vehicles to make it through a day by the representative. The rep was talking to a lady that was waiting on her vehicle to arrive and discussed how they make sure that frequent customers are prioritized, and everyone is turned away when they run out. There is no sympathy for the consumer. They had a vehicle to offer but advised me that in order to get it I would have to upgrade to a higher cost vehicle. She also told me that the extra fee I paid (100$) for vehicle coverage at Expedia would not be accepted and really didn't help. I spent 35$ in Lyft fees and ended up being turned away. If you attempt to call in and complain, you are on a permanent hold. I'm not sure how they stay in business. Of course, once you pass the check in time for a reservation, you can no longer cancel the extra fees paid for vehicle coverage. Stay clear of this company.

Horrible. Made my wife sit and hang out while they cleaned a car (they knew we were coming over a…read moreweek ago), all the while trying to upgrade her twice!

I've rented from Enterprise for decades, but the deceptive practices at this location have…read moreofficially ended that relationship. I work in the collision industry--I rent vehicles constantly--so I know how this is supposed to go. But this? Absolutely ridiculous. I rented a vehicle for my wife for the weekend while we sorted out which insurance company was responsible. On Monday, State Farm took over the rental. Simple enough, right? Apparently not. The damage waiver was left on the contract, even though it was no longer our contract. State Farm refused to pay it, and we were slapped with a $1,200 bill for something that shouldn't have been there in the first place. So congratulations, Enterprise--you've managed to lose a loyal decades-long customer over something completely avoidable. This is the last dollar you'll ever see from me.