Polite and professional crew! Excellent service and they had drop off and pick up at the repair…read moreshop. I've use their services several times, they do not disappoint. Thanks!

We have been using Enterprise for years. They recently delivered three vehicles ahead of an…read moreimportant organization event. We didn't ask, they simply delivered above expectations. I'm grateful for their staff and leadership.

Rented an "intermediate SUV: comparable to a Ford Edge" for a week from this Avis location, via…read moreCostco Travel {{which is an *amazing* deal, by the way! Much better, even than the Avis Extra Special Triple Dog Diamond Secret Squirrel Society member cost... Unlimited miles, extra drivers are free, and *all* costs/fees are included in the price you compare/quote/reserve for yourself at costcotravel.com (if you're a Costco member)(and, ProTip, Costco membership is 110% worth the cost based on just the rental car benefit alone) }} Annnnnyway.... Rented the "intermediate SUV: similar to Ford Edge" because we we're taking an epic MidWest road trip to see Pearl Jam at Wrigley Field and buy alllll the beers to bring home. Clerk, who is -at best- impersonable and needs a crash course in How to Win Friends and Be a Decent Specimen of Humanity (but frankly... He was a total dink lol) seems completely aghast when I ask if we're getting the Ford Flex... "(Sarcastic huff) THAT is a 7-passenger vehicle. Absolutely not." Oh. OK then. Cool. So we're getting that Explorer over there then? "(Superindignant sigh). You mean the (raised eyebrow. Now speaks in italics) FULL SIZE suv? No. You rented the "intermediate", no? You're getting the (small. basic) Mitsubishi Outlander out there in the lot. (And you know it took all of his restraint to hold back the "...peasant" that he was thinking, haha. Jerk!) Whompsville! The Outlander (in general. As a model of vehicle) turns out to be an OKish vehicle... comfy, if not luxurious, size-wize. Pretty good power. Interior lighting suuuuuucks, though. Not a dream vehicle, but it works. I guess. This particular Outlander, however, smelled like an ashtray. BAD. We noticed before we even got the 2 miles home with it that it smelled heinous. But, in excitement to get our luggage loaded and get the road party started, we opted not to try and deal with Jerky McJerkface to swap it out. °We get our stuff loaded, set aside a previous renter's iPad that was left behind - to address when we get home - and hit the road (squeeee!! Eddie Vedder time!!) °5 miles in we have to stop at an HEB for Febreze and some air freshener vent clips, as the stale cigarette smell is SO strong that it's headache-inducing. Spend the next 14 hours spritzing and singning "Febreze on down, Febreze on down, the rooooad" hehe. Fast forward 2 concerts, 6 days, 6 states, 15 breweries, 3300 adventure-filled miles. We're home. Car still reeks. :( I'm kinda miffed - REALLY miffed, actually - that they don't have a drop box for the keys or any way to return a vehicle outside of the location business hours. So now I have to get up *before* work in the morning - and we all know how "fun" the first work-morning after vacay is (insert my own sarcastic eyeroll HERE) - and return this car when it's convenient for THEM. Ugh! Funny story...I did call the iPad-owner to arrange its return. That very nice man is still traveling. In a different rental car. HE had been wise enough to swap the Ashtraylander virtually immediately for a fresh-smelling vehicle before his trip got started. -- so Avis just took that complaint-car back from him and handed right back out to the next unsuspecting person - me - that came along, with zero compunction or cleaning or frigs given. So much for the always-threatened $250 smokers cleaning fee, amirite??

DO NOT RENT FROM THIS HORRIBLE COMPANY!! My friend broke his foot NOT related to a car accident…read more(surgery out of hospital trying to figure out next steps now that driving isn't an option), THE CUSTOMER SERVICE PERSON SAID CALL 911 AND HUNG UP. He wasn't in a car accident and said it 3 times before she hung up on him. Called back, went straight to a supervisor at this point after navigating their incredibly complicated phone system. The supervisor then told him/us it would be $400+ to have the vehicle towed back and early termination fees. Again, he didn't hurt their car, he got hurt in a training accident. Don't rent from this corrupt company.

These dudes kept jerking me around all I needed was a window fixed on my company van. The owner…read more(can't remember his name) tells me over the phone "ahhh 5 oclock is pretty close can you come tomorrow" and I said it's gonna be the same time so the dude is like rah rah ok find come over. So I did. Once I got there this dude tells me he's got a broken down car in the middle of the road all my mechanics are gone bla blah. Mind you this is 5mins before having the conversation to come SO I said fine screw it I'll come tomorrow and he said OKAY please come tomorrow we will be ready for you same time. Ok cool. Tomorrow comes around and I go to work and after I go to this god forsaken dealership straight out of Baghdad and "John smith" who shares my same name says he's never heard of my situation and that the owner is actually out today for a funeral. Ok well the funeral didn't get planned AFTER we made plans for me because that was just F*****n YESTERDAY sooooo I said whatever man I'll go tomorrow. And John is like sweet ok awesome Last day I show up and this diaper head tells me my window is broke and then gets all pissed off and mad when I said ok fix it this is the whole reason I'm here. And the dude goes "it's gonna take forever and I'm about to get off" mind you the place closes at like 6-7 or whatever and I'm sitting infront of him at 4:30 these people are lazy Highly not recommended

Very helpful, through entire process. Will go above and beyond for his customers. Can't find many…read moredealers like this one anymore!! Good service with good prices, and continuous attentiveness after purchasing. Highly recommend

This location is managed by Arianna and she's a pleasure to meet and talk to. She knows her cars…read morefor sure and will let you know exactly what you need for your trip. I've never been so happy that I picked this location near my home. Thank you so very much Arianna

Great staff, friendly service and quick to get you in your rental! Recommend this location 100%!read more

Horrible horrible horrible horrible experience. My wife and 2 kids waited over an hour for 1 guy…read moreat the register. Then once she was able to talk to him, had a nasty attitutde. Gave her a hard time, told her there was a $200 deposit (which nowhere did it say when i booked the reservation). Then would not take my payment over the phone even after I put my credit card on file online. When it was all said and done, Hertz basically left my wife and 2 kids basically stranded they would not process her "Visa" credit card for payment bc it had a Visa logo and they had to run a credit check. They basically gave my wife the runaround and gave her a hard time because she was upset that she had to wait over an hour. She asked to speak to a manager but was told noone else was there, the representative called his manager who basically was no Horrible horrible horrible staff.

Arrived to location and no one was here. Wait inside for 15 min and no one showed up.. finally a…read moreman comes in saying he was washing cars. He helped the lady in front of me and said he was going to go get the car. He went outside and 20 min later I go outside to switch rental providers as I was beyond annoyed already and I see him driving up with Food. He literally went to go get food as we all waited. An hour and a half later I finally got a car through enterprise.

Not THAT bad here LOL! I reserved an SUV Friday at 5 pm but walked in at 8 am because I wanted to…read moreget the car sooner. They checked on inventory, and happened to have an SUV at that time, and recommended I go ahead and rent vs coming back later since they do get busy at noon. I guess maybe because I was there so early, there was no one else there, but he helped me very quickly and had me with the keys in ~20 mins. Was happy with the car as well. It was actually larger than what I rented, but he didn't charge me for the upgraded size. They have cars parked on the left side of the building. If after hours, you just drop the keys into the drop box. Would use this location again! Thanks!

I had a confirmed reservation with Hertz for over two weeks, but what should have been a quick…read morepickup turned into a nearly four-hour ordeal. I spent more than 45 minutes calling the 5886 DeZavala Rd location before finally getting through, only to be told they knew nothing about my online reservation. A driver was sent from the 5714 NW Loop 410 location, but didn't ask where I was going or what vehicle I needed. In fact, he didn't greet me or say a single word. I was dropped off, then told to take an SUV and drive myself to another location just to get the truck I had reserved. When I finally received the truck, it was dirty and not prepared. I have photos documenting its condition. When I raised these concerns, the location manager essentially said he only manages his own site. I've still received no response from regional management, just a call offering to wash the truck, which misses the point. The issue was not just a dirty vehicle. It was the failure to honor a confirmed reservation, the wasted hours, the lack of communication, and the lack of meaningful accountability. I hope Hertz takes this feedback seriously and improves its reservation process, communication between locations, and overall customer service so others don't have to experience the same frustration. Based on my experience, I cannot recommend this location.

I use to fix my car and truck.Check engine light came on in my Red Volvo c30.Checked review and…read moremade appointment.The best choice I made all year and more.Office and shop clean.All employees nice and knowledgeable.They fixed my Volvo.Great drive home Smiling all the way.I'm still smiling three days later.Great,Service,Great Value,Best Team.Thank you Mohammed,Charles and Shawqi.The only shop for me and everyone.

I felt so welcomed here and honestly it was the best time i've had at an auto repair shop! I could…read moretell that Mohammad, Charles, and the staff were doing their best to provide excellent service and I felt it. I definitely recommend going here especially as someone who isn't too in tune with my car thank you for the great conversation Charles!

Poor quality of service Collen did not help at all but complacent in the fact he does not even know…read morethe rental requirements of the cars he rents. Sad day enterprise please do better.

Both my pick up and return went as quickly and smoothly as possible! I was assisted by both Genesis…read moreand Simone who were friendly and professional, and took time to explain any details required about the process. My rental was being covered by insurance and that process was seamless, I lucked out that this is the location closest to home and it turned out to have such great service!

Shout out to Ali Manager Thank you for your help and…read more prompt attention to our situation. Your customer service is excellent. We will definitely rent here again. Thanks again Donna H

If you can go to the enterprise up the street on i-10 and wurzbach... you should. I bought a…read morevehicle from Red Mccombs and they were incredible and even returned my vehicle. I picked up my car from a different enterprise right up the road because i had a bad experience before. Red mccombs turned it in to the nearest enterprise which i thought was okay but i had my reservations due to the last experience i had with Vanessa. I decided to give them another chance but they dropped the ball... again. Vanessa picked up and told me she couldnt help me and to call the enterprise i got the car from to get my deposit back. She never even pulled up my account or anything she just guessed correctly because i imagine its the only car that they've received from a dealership recently. I asked why she couldnt help me if the vehicle was turned in there and she said it was because she had another account pulled up already and that she had other customers to help. She seemed like she just wanted to get rid of me and I should've known better. Vanessa provides bad service but I cant even blame her at this point. I think shes the only one working there so the corporate office for enterprise should really review their coverage and training. She still wasnt very friendly but i can understand why she would have a bad attitude. I didnt appreciate how she gave me one reason as to why she couldnt help and then gave me a different one later. Overall the other enterprise is so incredible that Vanessa doesnt change my overall opinion of the company. With my insurance claim ive gotten 3 different cars from the other location and theyve gone above and beyond each time. Matt runs a great team and the leadership team here should take some notes from him and see if he can provide some feedback or training on what customer service should look like. Jason from the other location is also great and im sure they can learn a lot from him as well. After this experience i can genuinely say ill never come back here.