My husband and I decided to rent a car from Alamo Rent A Car for our trip to San Antonio. We got a…read moregreat price of $50 a day! This turned out to be so much cheaper than taking an Uber and we had the freedom to explore and go places whenever we wanted. The counter where we picked up our rental car was slow and there were three separate lines that went to the same counter. This ended up causing a lot of confusion and frustration. The car drop-off was very easy and took only a few minutes. We got to choose from a variety of cars. The reservation matched the car that we drove off in. The car was clean and comfortable. I would rent from Alamo Rent A Car again.

Everyone was wonderful. Loved the vehicle except for the door that covers the gas cap. It popped…read moreright off onto the ground when it opened.

Absolutely superior...After over twenty years in the military and hundreds of rental cars and…read morerental car offices all over the world, this is the best...Geo as well as the manager are awesome! They made a very stressful situation (my personal vehicle in for maintenance, so i needed a rental) so easy. Thank Yall!!

MJ, Chris, and Kevin took great care of me when I came in to test drive a Tiguan. They had the car…read moreready in just a day after I said I was interested. Bought the Tiguan. Love the car. Would totally do it again. I also appreciate the transparency in posting the KBB FMV next to their asking price on their website.

Let me preface with "why can't we have a zero star option?"…read more Arrived at 2:15 to pick up a car already reserved through USAA. OFFICE WAS EMPTY. At 2:25 a bald Latino gentleman came from the back just to tell everyone waiting that "he's going on break" but someone should be in soon. We proceed to watch him eat for 30 minutes and then head to the employee bathroom for another 20 (I'm guessing lunch didn't agree with him). FINALLY at 3:15 (after an hour of waiting), I'm assuming breaks over cause he calls our name. Worst customer service I've experienced in a very long while. Choose ANY other rental car place other than this one. If I was forced to use this one again, I'd rather walk.

I travel frequently for work and always use this location. I've had nothing but great experiences…read moreeach time I rent here. The staff are so friendly, helpful, and professional. Marco is very welcoming, and ensures everything goes smoothly. The inside is clean and comfortable, and the cars are well taken care of. The staff does a great job explaining the agreements and rental process as well.

Went great. Needed a car while my other car was being worked on. Jovi was a huge help. He was super…read morenice and always took care of me. The entire place is ran well and if I ever need to rent another car I will be coming back here.

Dropped off my rental at the San Antonio location and Jovie was the most helpful. His customer…read moreservice was 10/10. We love Enterprise!

They had my Pacifica minivan ready and waiting for when I arrived. The staff did a great job. When…read moreI was leaving, I noticed the gas tank wasn't totally full. The attendant noted that I was missing 4 gallons. I tried bringing it back less 4 gallons but ended up with a full tank anyway. The team when I brought the car back was able to offset the cost for the extra fuel. Great job.

Did the owner of Chick Fil A get involved with National? I've rented from a number of different…read morebranches and they're all super friendly people. This location in San Antonio is no different. From getting my vehicle in the Emerald Aisle to the return the next morning, everyone was friendly and engaging. I like how this location is well lit too, some are a little dark. I'm sure that's more on the airport or rental car center, but still. It was nice and spacious too. Thanks to everyone here for the great hospitality.

Does anyone pre-book a rental car only to show up at the location to be told they don't have any…read morecars, and they didn't honor their reservation? Because that's exactly what happened to me with Thrifty Car Rental at the San Antonio airport. I had a confirmed reservation (Confirmation #L4161609690) for a mid-grade vehicle, guaranteed with my credit card. In the days leading up to my trip, I received multiple emails and text messages from Thrifty assuring me that even if my flight was delayed, my car would be held because the reservation was guaranteed. Fast forward to Thanksgiving Day. I arrive at the rental counter after my flight, only to be told they had no cars available. No apology. No solution. No alternative. Just "we don't have anything" and essentially, you're out of luck--on a holiday, at an airport, after midnight. Both the customer service agent and the manager on duty were rude, dismissive, and completely uninterested in helping. Their explanation? That the system sends out "blanket texts" and emails. Apparently, those messages don't mean anything--even though it's the same computer system they were actively using to tell me I had no car. So let me get this straight: Thrifty's system is reliable enough to send repeated messages promising my car would be available Reliable enough to take and "guarantee" my reservation with my credit card Reliable enough that if I hadn't shown up, I'm certain my card would've been charged But somehow not reliable enough to actually honor a confirmed, guaranteed reservation? That's not a "computer issue." That's a business failure. Thankfully, Budget Rental actually came through and had a vehicle available when Thrifty did not--on Thanksgiving Day, no less. Budget saved my trip. Thrifty nearly ruined it. The entire purpose of pre-booking and guaranteeing a rental with a credit card is peace of mind. Thrifty offers none. What they offer instead is false reassurance, poor customer service, and zero accountability when they fail to deliver. If you're traveling for a holiday, a special event, or frankly any trip where you actually need a car, do yourself a favor and do not book with Thrifty. A "guaranteed" reservation with them clearly means nothing. Thrifty owes me more than an apology--they owe me a free mid-grade rental at any of their locations to make up for the stress, inconvenience, and complete failure to honor a confirmed reservation. Until then, I'll be actively discouraging anyone I know from ever booking with them.

This location is a joke. Understaffed, disrespectful, conflicting Info. Don't waste you time with…read morethrifty.

This by far was the best and easiest experience I ever had renting a car. Dollar's easy credit card…read moreor debit payment made it super easy. Not everyone has a credit card or enough available credit on one or may not want to get in further debt. So Dollar accepting debit cards is a huge plus and the main reason I rented besides best price for a four day rental. From the front desk to actually getting our truck was very pleasant, easy and smooth. We got a brand new truck and that was another plus. The truck was freshly washed and brought to us. It was a super easy return and no additional fees were added. We paid exactly what we were quoted and were not pushed to buy any additional insurance , which was refreshing.Thank you Dollar for your commitment to great customer service and putting the customer first and before profit. I truly appreciate you. I highly recommend Dollar and will always look to them first to rent a car. Signed: Extremely Happy Customer

I was helped by Greg at the front desk so well that I was compelled to write this review right here…read morein the airport in San Antonio. Talk about professionalism, genuine person, ability, and a concern for my best interest interests. Greg knocked it out of the park. My reservation was ready just as I had ordered it and things went by effortlessly the best experience I've had here since the last time I dealt with Greg at the same counter. Dollar really went above and beyond with this guy and the quality of the car for the price that it cost. For transparency I did get the insurance because I'd rather pay a little bit in a worse case scenario than a large deductible. For me it's more like a peace of mind. The car was super clean and practically brand new. The whole process was seamless, nary an inconvenience. I always rent from them and it was high time to leave a review for consistently good performances.

I've been an Avis preferred customer for over a decade but recently I've had several issues with my…read morerentals. Not being able to get the confirmation of my rental. Being turned back to customer service trying to get out the gate. Prepaid for the rental but my car was unavailable so had a free upgrade, couldn't select the new car in the app, ended up paying an extra $250 for what I still don't know. Are they under new management? Is the airport location the problem? Not sure. But I'll be looking for a new rental company to go with from now on.

Insane extra fees like "vehicle license recoup fee". Returned car on a Saturday and was still…read morecharged for Sunday and Monday and was slapped with a $150 late fee for it. Don't forget to factor in taxes when renting. Renting a car is a scam.

We arrive at the airport and as a preferred member, the pick up is at the lot. We have C class car…read moreto pickup. We have no problem of it. However, the car does not have the USB 2.0 or 3.0. In addition, it has no cigarette charger either. The only thing the car has is the USBC. Which is the latest technology. I have ask for a change of the car for different model that carries USB. Unfortunately they out of any car with that class. So I have to ask for another class. They don't have any car until three car class up. It is ridiculous for airport location do not have car. In addition we have to wait in line for to be serve for half hour even I told the tender I am preferred member.

Dirty ass truck!!!!! Carpet smells like it has never cleaned. And Picked up two hours ago. Sad I…read moreleft the airport garage which was kinda dark and didn't realize how dirty it was until I drove two hours home. Came back to say the charged me twice for one car seat. And I ALSO GOT A WARNING BECAUSE ONE OF THE REAR LIGHTS WAS NO WORKING.

I've been renting cars from Hertz since 1967…read more I rented a large vehicle since we needed room for luggage. The vehicle was fantastic and we had no problems whatsoever with it When I picked up the vehicle in Philadelphia, the attendant asked me for my work ID And she said that I needed to have it in order to get the discount that was on my paperwork. No one has ever asked me for my work ID in the past I don't carry my work ID with me, and I felt a little uncomfortable with her attitude concerning that. Otherwise, the remainder of employees that I dealt with were very friendly and helpful.

In feb 2026, i had made a reservation paid most of it upfront, showed up to get my vehicle before…read moreclosing time only to find the door locked and no one would answer for over 30 minutes. when someone finally answered the door they said there were no vehicles. I set the reservation 1 1/2 months earlier and then the employee said you need to go to the airport to deal with it. I tried pleading and asking for an explanation only to be told he couldn't do anything for me. I was supposed to leave at 5am on vacation with my wife and found it extremely unprofessional and rude. I get to the airport to find the reservation don't transfer. Long story short I ended up spending double what my original reservation. 8 or 9 calls to customer service only to be hung up on, put on hold for 20 minutes or more, told everything would be fixed or resolved, i even went back to talk to the manager and can't get a phone call back. the same agent was at the location and proceeded to tell me the vehicles are handed out first come first server... I have been renting from this place for over 10 years and never had this happen. When I said i wouldn't come back to that site again I was told ok...... like customer service means nothing nor does my business. To top it off i am a gold member so that meant nothing. Hertz has gone down hill from years past, I guess i need find a new company... so sad....